3. What is Organization Behavior
How people behave in
Organizations?
How organizations use human
resources to achieve their goals?
4. Why study Ob?
Organizations are much more
than only a means for providing
goods and service
They create the settings in
which most of us spend our lives
This Photo by Unknown author is licensed under CC BY-SA.
8. Rudely shaken, vijay came
home in the evening. He was
not in a mood to talk to
his wife. Bolted inside, he sat in
his room, lit a cigarette, and
brooded over his
experience with a company
the he loved most.
Vijay, an M.Com. And an
ICWA, joined the finance
department of a Bangalore-
based electric company (Unit
1)
He is smart, intelligent but
conscientious.
9. He introduced several new systems in record keeping and was
responsible for the cost reduction in several areas. Being a
loner, Vijay developed few friends in and outside
the organization. He also missed promotions 4 times though he
richly deserved them.
G.M. Finance saw to it that Vijay was shifted to Unit 2 where he
was posted in purchase department, though purchase was not
his cup of tea.
Vijay went into its whole control, streamlined the purchasing
function and introduced new systems, particularly in vendor
development. Being honest himself, vijay ensured that nobody
else made money through questionable means.
After 2 years in purchase department, vijay was shifted to stores.
From finance to purchase and then to stores was too much
for vijay to swallow.
10. He burst out before the unit head, 2 and unable to control his
anger, vijay put in his papers too. The unit head was aghast at
the development but did noathing to console vijay. He
forwarded the papers to the V.P. Finance, Unit 1
The V.P. Finance called in Vijay, heard him for a couple of hours,
advised him not to lose heart, assured him that his interests
would be taken care of, and requested him to resume duties in
purchase department of Unit2: Vijay was also assured
that no action would be taken on the papers he had put in.
Six months passes by. Then came the time to effect promotions.
The list of promotees was announced and to his dismay, Vijay
found that his name was missing. Angered, Vijay met the unit
head 1 who coolly told Vijay that he could collect his dues and
pack off to his house and for good.
It was great betrayal for Vijay!!
18. Challenges and opportunities for OB
18
Globalization
Managing
workforce
diversity
Improving
customer
Service
Enhancing
employee
well being
Creating
positive
environment
Improving
Ethical
Behaviour
19. Responding to Globalization
Increased foreign
assignments
Unfamiliar laws, languages,
management style, work
ethics
Management must be
flexible and proactive
20. Examples of globalization
McDonald’s in 118 countries, six continents
Apple- employs twice as many workers outside the
United States as it does inside the country.
Ford, Nissan, Hyundai, Suzuki all made in India
20
22. Question for
you!
Should we treat all
employees alike or
should we recognize
individual and
cultural differences?
23. Diversity Implications
“Managers have to shift their
philosophy from treating everyone
alike to recognizing differences and
responding to those differences in
ways that ensure employee
retention and greater productivity
while, at the same time, not
discriminating.”
1-23
24. Improving Customer
Service
24
Many organizations have failed
because their employees failed
to please their customers.
Customer service in all
organizations can be improved
by training the employees on
how their attitude and behavior
will influence customer
satisfaction.
25. Enhancing Employee
Well-Being at Work
It’s a challenge for managers to
maintain work life balance in
employees
HOW HAVE JOBS CHANGED IN
TERMS OF TIME?
"The sense of belongingness is
very challenging for virtual
workers".
26. Creating positive
work environment
26
Work experiences with others
Engagement, hope, optimism
Concept of "Reflected Best
Self"- asking employees to
think about when were they at
their “personal best” in order
to understand how to exploit
their strengths.
27. Improving Ethical
Behavior
27
Ethics is subjective
Ethical dilemma due to
competitive
environment.
Managers can make
code of ethics,
seminars, training
programs
28. Ethical Dilemma : There’s
Drone in your Soup
It is 2020, and drones are everywhere. Alibaba
quadcopters have been delivering special
ginger tea to customers in Beijing, Shanghai, for
years;
Amazon’s octocopers finally deliver packages in
most major cities within 30 minutes without
knocking down pedestrians; and college
students everywhere welcome late-night nachos
Taco Bell Tacocopters. Indoor drones are still in
the phase—backyard enthusiasts are building
tiny versions, but no largescale commercial
efforts have been invade to address indoor utility
drones. That's all about to change.
This Photo by Unknown author is licensed under CC BY-NC.
29. You work for a multinational
technology corporation on a
sprawling, 25-acre headquarters
campus, with offices in 2 million
square feet of interior space in one
large building and four additional
smaller (but still large) buildings. The
official Head of Interior Spaces is
your boss; you're the leader of the
Consideration of New Things team. In
a meeting with your team, your boss
"I've just heard from my friend at
Right To Drones Too (R2D2) that his
group has affected their inside
drone. It's small and light but can
carry up to 10 pounds. It includes a
camera, a speaker, and a recorder."
30. Your team expresses surprise; no one even knew an
inside utility drone was under development, and
governments worldwide are still haggling over
regulations for drones. Your boss goes on
enthusiastically, "I've seen the little drones, and I think
you'll be pressed—not only can they scoot across the
quad, they can fetch things off tables, grab me a
latté, end meetings for me, check over your shoulders
to what you're working on . . . anything! They're really
urate, agile, and super quiet, so you'll barely even
know they're around. My friend wants us to have the
100 drones here for free, and he's willing to send them
over tomorrow. I figure we can hand them out
randomly, although of course we’ll each have one. "
Your boss sits back, smiling and expecting
applause. You glance at your team members and are
relieved to see doubt and hesitation on their faces.
"Sounds, uh, great," you reply. "But how about the
team takes the afternoon to set the ground rules?”
31. Questions
Q1) How might the R2D2 drones influence employee behavior?
Do you think they will cause people to act more or less
ethically? Why?
Q2) Who should get the drones initially? How can you justify
your decision ethically? What restrictions for use should these
people be given, and how do you think employees, both those
who get drones and those who don’t react to this change?
Q3) Many organizations already use electronic monitoring of
employees, including sifting through website visits and e-mail
correspondence, often without the employee direct knowledge.
In what ways might drone monitoring be better or worse for than
covert electronic monitoring of Web or e-mail activity?
