The document provides a sample exam for an MGT/311 management course, including 30 multiple choice questions on topics such as motivation, communication, conflict, and organizational change. It also provides brief instructions noting that the questions will be randomly selected and that feedback is appreciated.

1. MGT/311 Final Exam
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1) In her work in the publishing industry, Vera seeks out new authors whom she considers
promising. In the past 2 years she has found a number of new writers whose work she thought
was exceptional, and immersed herself in the task of helping them shape their manuscripts for
submission to her managers for publishing. Although she was extremely proud of the results,
none of the authors she worked with were chosen for publication. Vera believes that the
decision not to publish these authors was based on personal rivalries within ...
2) Julia works as a receptionist at a real-estate company. Her boss just came in the door and
yelled at her, telling her that the front office was a mess and that she needed to get up and
clean it immediately. After her boss left the room ...
3) Erin works on a software help desk. After being yelled at by a customer about the state of her
company's software, she becomes angry, and has to take a short break to calm down. What m
4) Any incompatibility between two or more attitudes or between behavior and attitudes results
in what?
5) What is the degree to which a person identifies with his or her job, actively participates in it,
and considers his or her performance as being important to self-worth?
6) What term is used for those emotions that an organization requires workers to show and
considers appropriate for a given job?
7) Janet needs to assign a very important advertising account to one of her writers. First she
reviewed each writers work load, then she studied the sales data of the products for the last
three campaigns of each writer, then she reviewed each writer's annual review ..
8) Basing managerial methods on the best available scientific evidence is called what?

2. 9) The manager at a construction site observes that he is spending a great deal of time
interviewing prospective employees. This is due to the large amount of absenteeism and
turnover among his skilled workers. While questioning exiting employees, he discovers that
many of them quit because they feel the work place is too ...
10) Phil loves sales. He has been a stellar sales person since he was 12. Recently he was
awarded a full paid trip for two to Puerto Rico for breaking a company sales record. Phil is so
motivated to work, he has set a new goal to break his old record in the coming year. Taking into
account self-determination theory, why did the company recognition and award, an extrinsic
reward, motivate Phil?
11) Tony loves programming. He was on the ground level of the computer revolution. This year
his boss has set personal goals for each of the programmers, one of which includes a
presentation from each programmer about a project. Tony is very annoyed because he has a
tremendous amount of work to do and he will have to spend the weekend, his personal time,
preparing the presentation. Taking into mgt 311 final exam account self-determination theory,
why did his manager’s goals and the presentation reduce Tony's motivation?
12) Glendon has a degree in business and worked for 2 years at an international firm in Spain.
When the firm suffered cutbacks and Glendon returned home, he took a job at a nonprofit
agency mentoring at-risk Spanish-speaking children. Glendon earns a third of what he earned in
the business world, but has decided that his new goal is to acquire a larger case load and
continue to use his Spanish to help people. Which theory explains why Glendon is happy with a
much smaller external reward for his work?
13) Today Marci's boss entered her cubicle and told her that her work has been fantastic, and
that because of her last project the client is going to give the company all of their business.
Marci's boss continued to talk about what a great job she's doing. When her boss left, Marci felt
very confident and satisfied with herself and her job. Marci's boss uses communication in which
of the following functions?
14) What can managers do to make sure that important information is not withheld from them
through silence?
15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400
managers, he erred by selecting the wrong
16) Araceli is a team member in a large corporation. She never speaks in the team meetings
because she has seen members talk behind each others' backs outside of the meetings.
Members are constantly monitoring the other member's work, looking for a mistake to point out
in a meeting. According to the information provided, which contextual factor is most likely
hindering the success of Araceli's team?
17) Ayesha is leading a group to develop a prototype for a new product. She has chosen three
people to work with her. Ben and Tom are good friends and socialize on the weekend. They are
both very creative. Julian is older than Ben and Tom, but they have worked together before and
been quite productive. Julian is organized. Ayesha has never worked with any of the men, but
knows the product well. She brings the highest level of expertise. Which of the following
statements best describes Ayesha's group?

3. 18) Irma does not like a few of the standard operating procedures adapted for the new project.
However, she discussed the items with the team and told them that she realized she was in the
minority and that she would adapt the new procedures to maintain smooth operations within the
team. What is this type of intention called?
19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but in other ways she
is a great neighbor. Angelina gets annoyed every time her neighbor's phone rings, but she has
decided it is simply not worth the trouble to talk to her neighbor. What is Angelina's conflict
intention called?
20) For process conflict to be productive, it must be
21) The right inherent in a managerial position to give orders and expect orders to be obeyed is
termed
22) ________ are consistent with recent efforts by companies to reduce costs, cut overhead,
speed up decision making, increase flexibility, get closer to customers, and empower
employees.
23) What is the process through which employees are adapted to an organization's culture?
24) If there is a basic conflict between the individual's expectations and the reality of working in
an organization, the employee is most likely to be disillusioned and quit during which stage of
socialization?
25) When your superior offers you a raise if you will perform additional work beyond the
requirements of your job, he or she is exercising ________ power.
26) Political behaviors usually
27) Regardless of the composition of a group, managers can leverage diversity to achieve
superior performance by which of the following approaches?
28) Effective workforce programs that encourage diversity have three distinct components. First,
they inform managers about the legal framework for equal employment opportunities and
encourage fair treatment. Second, they mgt311 final exam teach managers how a diverse
workforce will be better able to serve a diverse market of customers and clients. Third, they
29) If individuals resisting change are included in making change decisions in an attempt to gain
their support, what is this approach called?
30) Which tactic to overcome resistance to change is a relatively easy way to gain the support
of adversaries, but may backfire if the targets become aware of the tactic?