Leadership and Trust in Team Collaboration Scoring Guide CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Identify leadership behaviors that build trust within teams. Does not identify leadership behaviors that build trust within teams. Lists leadership behaviors but it is unclear how the behaviors build trust within teams. Identifies leadership behaviors that build trust within teams. Identifies leadership behaviors that build trust within teams and uses relevant real-world examples as evidence. Identify leadership behaviors that undermine trust within teams. Does not identify leadership behaviors that undermine trust within teams. Lists leadership behaviors but it is unclear how the behaviors undermine trust within teams. Identifies leadership behaviors that undermine trust within teams. Identifies leadership behaviors that undermine trust within teams and uses real-world examples as evidence. Explain the consequences of a team that does not trust its leader in terms of patient safety. Does not explain the consequences of a team that does not trust its leader. Explains the consequences of a team that does not trust its leader but the explanation is not in terms of patient safety. Explains the consequences of a team that does not trust its leader in terms of patient safety. Analyzes the consequences of a team that does not trust its leader in terms of patient safety, organizational reputation, and job satisfaction. Describe strategies team members can use to build trust among one another. Does not describe strategies team members can use to build trust among one another. Lists strategies team members can use to build trust among one another. Describes strategies team members can use to build trust among one another. Analyzes strategies team members can use to build trust among one another. Describe principles of effective interprofessional team leadership. Does not describe principles of effective interprofessional team leadership. Lists principles of effective interprofessional team leadership. Describes principles of effective interprofessional team leadership. Describes principles of effective interprofessional team leadership and explains how effective team leadership supports positive team relationships. Write content clearly and logically, with correct use of Does not write content clearly, logically, or with correct use of Writes with errors in clarity, logic, grammar, Writes content clearly and logically with correct use of Writes clearly and logically with correct use of spelling, grammar, CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED grammar, punctuation, and mechanics. grammar, punctuation, and mechanics. punctuation, and/or mechanics. grammar, punctuation, and mechanics. punctuation, and mechanics; uses relevant evidence to ...

1. Leadership and Trust in Team Collaboration Scoring Guide
CRITERIA NON-PERFORMANCE BASIC PROFICIENT
DISTINGUISHED
Identify
leadership
behaviors that
build trust within
teams.
Does not identify
leadership
behaviors that
build trust within
teams.
Lists leadership
behaviors but it is
unclear how the
behaviors build
trust within teams.
Identifies
leadership
behaviors that
build trust within
teams.
Identifies
leadership
behaviors that

2. build trust within
teams and uses
relevant real-world
examples as
evidence.
Identify
leadership
behaviors that
undermine trust
within teams.
Does not identify
leadership
behaviors that
undermine trust
within teams.
Lists leadership
behaviors but it is
unclear how the
behaviors
undermine trust
within teams.
Identifies
leadership
behaviors that
undermine trust
within teams.
Identifies
leadership
behaviors that
undermine trust
within teams and

3. uses real-world
examples as
evidence.
Explain the
consequences of
a team that does
not trust its
leader in terms
of patient safety.
Does not explain
the consequences
of a team that
does not trust its
leader.
Explains the
consequences of
a team that does
not trust its leader
but the
explanation is not
in terms of patient
safety.
Explains the
consequences of
a team that does
not trust its leader
in terms of patient
safety.
Analyzes the
consequences of a
team that does not

4. trust its leader in
terms of patient
safety,
organizational
reputation, and job
satisfaction.
Describe
strategies team
members can
use to build trust
among one
another.
Does not describe
strategies team
members can use
to build trust
among one
another.
Lists strategies
team members
can use to build
trust among one
another.
Describes
strategies team
members can use
to build trust
among one
another.
Analyzes
strategies team

5. members can use
to build trust
among one
another.
Describe
principles of
effective
interprofessional
team leadership.
Does not describe
principles of
effective
interprofessional
team leadership.
Lists principles of
effective
interprofessional
team leadership.
Describes
principles of
effective
interprofessional
team leadership.
Describes
principles of
effective
interprofessional
team leadership
and explains how
effective team
leadership

6. supports positive
team relationships.
Write content
clearly and
logically, with
correct use of
Does not write
content clearly,
logically, or with
correct use of
Writes with errors
in clarity, logic,
grammar,
Writes content
clearly and
logically with
correct use of
Writes clearly and
logically with
correct use of
spelling, grammar,
CRITERIA NON-PERFORMANCE BASIC PROFICIENT
DISTINGUISHED
grammar,
punctuation, and
mechanics.

7. grammar,
punctuation, and
mechanics.
punctuation,
and/or mechanics.
grammar,
punctuation, and
mechanics.
punctuation, and
mechanics; uses
relevant evidence
to support a central
idea.
Correctly format
citations and
references using
current APA
style.
Does not correctly
format citations
and references
using current APA
style.
Uses current APA
to format citations
and references
but with numerous
errors.
Correctly formats

8. citations and
references using
current APA style
with few errors.
Correctly formats
citations and
references with no
errors.
DISNEY
Few companies have been able to connect with a specific
audience as well as Disney has. From
its founding in 1923, the Disney brand has always been
synonymous with quality entertainment
for the entire family. The company, originally founded by
brothers Walt Disney and Roy Disney,
stretched the boundaries of entertainment during the 20th
century to bring classic and memorable
family entertainment around the world. Beginning with simple
black-and-white animated
cartoons, the company grew into the worldwide phenomenon
that today includes theme parks,
feature films, television networks, theatre productions,
consumer products, and a growing online
presence.
In its first two decades, Walt Disney Productions was a
struggling cartoon studio that introduced
the world to its most famous character ever, Mickey Mouse.
Few believed in Disney’s vision at
the time, but the smashing success of cartoons with sound and

9. the first-ever full-length animated
film, Snow White and the Seven Dwarfs, in 1937 led, over the
next three decades, to other
animated classics including Pinocchio, Bambi, Cinderella, and
Peter Pan, live action films such
as Mary Poppins and The Love Bug, and television series like
Davy Crockett.
When Walt Disney died in 1966, he was considered the best-
known person in the world. By then
the company had expanded the Disney brand into film,
television, consumer products, and
Disneyland in southern California, its first theme park, where
families could experience the
magic of Disney in real life. After Walt’s death, Roy Disney
took over as CEO and realized
Walt’s dream of opening the 24,000 acre Walt Disney World
theme park in Florida. By the time
of Roy’s death in 1971, the two brothers had created a brand
that stood for trust, fun, and
entertainment that resonated with children, families, and adults
through some of the most moving
and iconic characters, stories, and memories of all time.
The company stumbled for a few years without the leadership of
its two founding brothers.
However, by the 1980s, The Walt Disney Company was back on
its feet and thinking of new
ways to target its core family-oriented consumers as well as
expand into new areas that would
reach an older audience. It launched the Disney Channel,
Touchstone Pictures, and Touchstone
Television. In addition, Disney featured classic films during
The Disney Sunday Night Movie and
sold classic Disney films on video at extremely low prices in
order to reach a whole new

10. generation of children. The brand continued to expand in the
1990s as Disney tapped into
publishing, international theme parks, and theatrical
productions that reached a variety of
audiences around the world.
Today, Disney is comprised of five business segments: The
Walt Disney Studios, which creates
films, recording labels, and theatrical performances; Parks and
Resorts, which focuses on
Disney’s 11 theme parks, cruise lines, and other travel-related
assets; Disney Consumer
Products, which sells all Disney-branded products; Media
Networks, which includes Disney’s
television networks such as ESPN, ABC, and the Disney
Channel; and Interactive Media.
Disney’s greatest challenge today is to keep a 90-year-old brand
relevant and current to its core
audience while staying true to its heritage and core brand
values. Disney’s CEO Bob Iger
explained, “As a brand that people seek out and trust, it opens
doors to new platforms and
markets, and hence to new consumers. When you deal with a
company that has a great legacy,
you deal with decisions and conflicts that arise from the clash
of heritage versus innovation
versus relevance. I’m a big believer in respect for heritage, but
I’m also a big believer in the need
to innovate and the need to balance that respect for heritage
with a need to be relevant.”
Internally, Disney has focused on the Disney Difference—“a

11. value-creation dynamic based on
high standards of quality and recognition that set Disney apart
from its competitors.” Disney
leverages all aspects of its businesses and abilities to touch its
audience in multiple ways,
efficiently and economically. Disney’s Hannah Montana
provides an excellent example of how
the company took a tween-targeted television show and moved
it across its various creative
divisions to become a significant franchise for the company,
including millions of CD sales,
video games, popular consumer products, box office movies,
concerts around the world, and
ongoing live performances at international Disneyland resorts
like Hong Kong, India, and
Russia.
Disney also uses emerging technologies to connect with its
consumers in innovative ways. It was
one of the first companies to begin regular podcasts of its
television shows as well as release
ongoing news about its products and interviews with Disney’s
employees, staff, and park
officials. Disney’s Web site provides insight into movie trailers,
television clips, Broadway
shows, virtual theme park experiences, and much more. And the
company continues to explore
ways to make Mickey Mouse and his peers more text-friendly
and virtually exciting.
According to internal studies, Disney estimates that consumers
spend 13 billion hours
“immersed” with the Disney brand each year. Consumers around
the world spend 10 billion
hours watching programs on the Disney Channel, 800 million
hours at Disney’s resorts and

12. theme parks, and 1.2 billion hours watching a Disney movie—at
home, in the theatre, or on their
computer. Today, Disney is the 63rd largest company in the
world with revenues reaching nearly
$38 billion in 2008.
Overview
Prepare a 10 slide PowerPoint presentation for department
managers on building leadership and trust in collaborative
teams.
Perhaps the best predictor of team success is its clarity of
purpose and the team's commitment to achieving it. To support
that purpose, a team needs a process that moves smoothly from
vision and mission to goals and tasks in order to achieve the
desired outcomes. The foundation of both purpose and process
is leadership.
Any form of collaboration is an inherently human process. The
culture of an organization can dramatically affect team efficacy
and performance. The glue that holds teams together is trust.
Three factors can help build trust in collaborative environments:
performance and competence, integrity, and concern for the
well-being of others.
By successfully completing this assessment, you will
demonstrate your proficiency in the following course
competencies and assessment criteria:
Competency 1: Explain strategies for effective interprofessional
teamwork and collaboration in health care delivery.
Identify leadership behaviors that build trust within teams.
Identify leadership behaviors that undermine trust within teams.
Describe strategies team members can use to build trust among
each other.
Describe principles of effective interprofessional team

13. leadership.
Competency 2: Analyze the implications of working with
interprofessional teams in multifaceted health care settings.
Explain the consequences of a team that does not trust its leader
in terms of patient safety.
Competency 4: Communicate in a manner that is scholarly,
professional, and consistent with expectations of a nursing
professional.
Write content clearly and logically, with correct use of
grammar, punctuation, and mechanics.
Correctly format citations and references using current APA
style.
Context
"There is a need for nursing leaders to provide inspiration,
mentorship, and direction, whether it be for a patient or the
profession" (Mahoney, 2001, p. 269). Mahoney's point is that
leaders are needed at all levels, all functions, and all specialties
of nursing. Leadership skills are especially important when
guiding or facilitating a team.
But what makes a skilled leader? Aranda, Aranda, and Conlon
(1998) suggest that five elements are critical: sharing an
inspired vision, challenging team processes, modeling effective
team behaviors, empowering team members, and encouraging
the heart (pp. 45–46). Leaders must deal with conflict, decision
making, and goal achievement.
In health care today, there are more teams (including virtual
teams) of multidisciplinary professionals than ever before. To
lead these teams effectively and successfully, the roles and
responsibilities of each team member need to be clearly defined,
along with clear descriptions of how the team will make
decisions.
Trust is an important factor in multidisciplinary team
collaboration as well, and it is measured in terms of reliability
and communication. A competent and effective leader knows
how to build trust across boundaries (geographic, cultural,
gender, age, et cetera) to tap the skills and talents of each team

14. member, resulting in team success.
Questions to Consider
To deepen your understanding, you are encouraged to consider
the questions below and discuss them with a fellow learner, a
work associate, an interested friend, or a member of your
professional community.
What leadership skills are most important for leading successful
teams?
What kind of team leader are you?
How do leaders in your own organization build and maintain
trust?
Suggested Resources
The following optional resources are provided to support you in
completing the assessment or to provide a helpful context. For
additional resources, refer to the Research Resources and
Supplemental Resources in the left navigation menu of your
courseroom.
Library Resources
Nathanson, B. H., Henneman, E. A., Blonaisz, E. R.,
Doubleday, N. D., Lusardi, P., & Jodka, P. G. (2011). How
much teamwork exists between nurses and junior doctors in the
intensive care unit? Journal of Advanced Nursing, 67(8), 1817–
1823.
Orchard, C. A. (2010). Persistent isolationist or collaborator?
The nurse's role in interprofessional collaborative practice.
Journal of Nursing Management, 18(3), 248–257.
Moore, L. W., Leahy, C., Sublett, C., & Lanig, H. (2013).
Understanding nurse-to-nurse relationships and their impact on
work environments. MEDSURG Nursing, 22(3), 172–179.
McNeil, K., Mitchell, R., & Parker, V. (2013). Interprofessional
practice and professional identity threat. Health Sociology
Review, 22(3), 291–307.
Marshall, A. P., West, S. H., & Aitken, L. M. (2013). Clinical
credibility and trustworthiness are key characteristics used to
identify colleagues from whom to seek information. Journal of
Clinical Nursing, 22(9/10), 1424–1433.

15. Cameron, S., Harbison, J., Lambert, V., & Dickson, C. (2012).
Exploring leadership in community nursing teams. Journal of
Advanced Nursing, 68(7), 1469–1481.
Giltinane, C. L. (2013). Leadership styles and theories. Nursing
Standard, 27(41), 35–39.
Tiffan, B. (2014). The art of team leadership. American Journal
of Health-System Pharmacy, 71(10), 799–801.
Lomas, C. (2012). Leading by example. Nursing Standard,
26(35), 18–20.
Bookstore Resources
The resources listed below are relevant to the topics and
assessments in this course and are not required.
Levi, D. (2017). Group dynamics for teams (5th ed.). Thousand
Oaks, CA: Sage. Chapters 13 and 16.
Assessment Instructions
Requirements
You have been asked by organizational leadership to develop a
PowerPoint presentation for department managers on building
leadership and trust in collaborative teams. Your presentation
should be 10–12 slides in length and include a references slide
at the end. Use the notes section of each slide to expand your
talking points and reference your resources. Be sure your
references are formatted according to APA guidelines.
This assessment examines two critical components for
interprofessional team success: leadership and trust. Develop a
PowerPoint presentation in which you:
Identify at least three leadership behaviors that build trust
within a team.
Identify at least three leadership behaviors that undermine trust
within a team.
Explain the consequences of a team that does not trust its leader
in terms of patient safety.
Describe strategies team members can use to build trust among
one another in terms of skill, knowledge, and responsibility.
Describe principles of effective interprofessional team
leadership. In other words, what skills and qualities should a

16. good team leader possess? Is there a difference between being a
good leader and being an effective leader?
Additional Requirements
Include a title slide and references slide.
Create 10 slides in addition to the title and references slides.
Use at least three current scholarly or professional resources.
Use APA format for references.
Be creative. Consider your target audience.
Leadership and Trust in Team Collaboration Scoring Guide