1. FIVE(Foundational Infrastructure Visibility Engine)
In an effort to align our customers with technologies
that fit their business needs and achieve strategic long-
term results, AOS presents AOS FIVE (Foundational
Infrastructure Visibility Engine).
FIVE represents a best-in-class collection of monitoring and management tools, providing problem
isolation and issue resolution of infrastructure devices. These tools ensure that customer networks are
operating as they were designed: providing optimal services to end users.
This innovative monitoring service provides invaluable availability, capacity planning, and performance
metrics & reporting tools for IT management. FIVE helps customers ensure these key indicators are
met for their most critical devices. Configurations of applicable infrastructure devices are archived
on a regular basis, providing for rapid replacement in the event of hardware failure. FIVE customers
receive automated alerts when preset thresholds are exceeded and Tier 1 analysis for recurring issues
of problematic devices.
In addition to real-time analytics, historical metrics, reports, baseline, and trend analysis tools are
extended to both employees of the AOS Operations Center and customer staff. Customers are granted
direct access to the FIVE portal, as well as customized, real-time and historical ad-hoc reports.
By leveraging additional AOS Sentry, Block or Hourly support agreements, these outputs may be
extended to the AOS team of Systems Engineers, as a key component in troubleshooting complex
infrastructure issues.
Foundational
Real–time monitoring of critical infrastructure
components: network, servers, and connectivity
by a trained staff, 24/7/365.
Proactive trending to identify and resolve issues
before they impact your business.
Valuable customer-accessible tools for
identification of device issues, allowing for
faster remediation.
Infrastructure
Round-the-clock monitoring of critical metrics
for your most crucial infrastructure devices and
server nodes.
Cisco Hardware and Software Warranty
Backstop services available.
Configuration Management, through archiving
of applicable configurations nightly. Provides
assurance that in the event of hardware failure
or service impacting changes, devices can be
restored to a previous, working state.
WHY AOS FIVE

2. For more information visit www.!o"5.#om.
AOS FIVE BASE OFFERING
Proactive Monitoring
Real Time Analytics
Alert Notification & Tier 1 Troubleshooting
Multi-Vendor Compatibility
Configuration Management
24x7x365 Coverage
Periodic Status Meetings
AOS FIVE ADDITIONAL OPTIONS
Cisco Warranty Maintenance with
Tier 1 Troubleshooting
Circuit Provider Escalation and Support
AOS Remote or On-site Engineer Support
(Sentry/Block/Hourly Agreement)
FIVE-IPT: FIVE-IPT builds upon proven AOS FIVE
Managed Services offerings, incorporating best-
in-class tools specific to monitoring, management,
and administration of Cisco IP Telephony
deployments, trained staff, available 24x7x365,
provide end-to-end support on an as-needed
or per-request basis. Clients are able to select
specific levels of per-incident support, or opt for a
comprehensive per-phone support model.
FIVE – Managed Services: Our solutions include
on-premise, remote, or combined onsite/
remote handling of
requests and range
from part-time pre-
scheduled visits to
staff augmentation
and 24x7x365
support, with on-site
geographic coverage
covering the entire
continental US.
Because we “Expect
the Best!”, our
employees maintain
leading industry and
vendor certifications
from entry-grade to expert-level within each one
of our core competencies.
FIVE – NetMan (Managed Network Infrastructure):
FIVE-NetMan builds upon proven AOS FIVE
Managed Services offerings, incorporating
best-in-class tools specific to management and
administration of network infrastructure, including
routers, switches, and firewalls. Trained staff,
available 24x7x365, provide end-to-end support
on an as-needed or per-request basis. Clients are
able to select specific levels of service to meet
their specific requirements.
Configurations are assessed for industry-
standard best practices and IOS versions for
known issues. Recommendations are made to
proactively correct known issues and critical
security vulnerabilities.
Vendor Agnostic – Monitoring extends to other
network infrastructure devices via industry-
standard tools.
Visibility
FIVE clients are provided portal access with
real-time dashboard views of their network for
problem resolution internal to the organization.
Not just “Up/Down” – FIVE provides valuable
information regarding resource utilization,
categorization of network traffic and Quality of
Service monitoring across complex networks.
FIVE validates the end-user experience for time
and delay-sensitive voice and video applications.
Engine
AOS has chosen world-class commercial tools
as the engine for FIVE, working together as a
comprehensive solutions suite.
Excellent ROI – For a fraction of the cost of an in-
house solution, FIVE Clients are able to leverage
AOS’ investment in enterprise-grade tools,
trained staff, and proactive monitoring.
Periodic assessments on network and
application environments ensure that FIVE clients
make intelligent, cost-effective investments
for future business planning through continual
improvement methodologies.
FIVE is an integral addition to the AOS
business model, complementing both remote
and on-site services provided through our
talented team of AOS Systems Engineers and
vendor relationships.
WHY AOS FIVE (CONT.)