3. Vinan Softech is an upcoming IT Solution
Company which delivers a broad portfolio of
Information Technology Solutions & Business
Process to its clients worldwide.
About Vinan Softech
4. Vinan Softech Believes in :
Passion : Follow your passion and success will follow you. To be
the most preferred quality IT Service Provider and serving the best
quality in Industry worldwide.
Creativity : Creativity is thinking up new things. Innovation is
doing new things. Our creative team believes in innovation.
Quality : Quality is not an act, it is a habit. We are commtited to
provide the best quality.
6. Managing IT Operations
The management of IT operations is concerned with ensuring that the IT production
activity is delivering reliable, high quality results. Activities associated with IT
operations include:
Planning in terms of capacity, performance, alignment, and service level.
Security, backup and disaster planning.
Computer centre maintenance.
Outsourcing
Ongoing improvement of operations
Introduction
7. Managing IT Operations
System Operational Processes
Problem Management
Change Management
Recovery Management
Batch Systems
On-line Systems
Performance Management
Capacity Management
Service-Level
Agreements
Management
Reporting
8. To provide superior customer service, operations managers must be able to control and
manage the following IT areas:
• Operational problems that decrease service level or increase resource usage.
• System-wide change control.
• Service disruption recovery plans.
• Plans for the routine scheduling, processing and delivery of results (both batch
and online) to clients.
• Maintenance of system performance to meet service level agreements.
• Planned capacity to ensure that all the above system operational processes
function correctly.
Managing IT Operations
System Operational Processes
9. Management skills, including change management, interpersonal skills, &
negotiation.
Acquisition of computing resources.
Technology, hardware & software trends & issues.
Network administration
Software licensing issues.
Reporting
Operational, tactical and life cycle planning.
Financial management and budgeting.
Performance monitoring and review.
Managing IT Operations
10. • To fulfil all job schedules within the allocated time.
• To handle any unexpected requests without compromising or impacting the
scheduled tasks.
• To maintain the operational expenditure to within the agreed budget.
• To achieve zero defects so that all transactions are handled correctly.
• The deadlines have been met.
• Work flows have been monitored throughout the key business areas of the
organization.
• System failures have been rectified and recovered from within specified agreed
timeframes.
• Problems have been overcome with minimum disruption to business processes
Managing IT Operations
Managing Workload
11. The key area handling the IT operations.
• Data centre operations
• Network management
• Financial management
• Technology management
• Security management
• Disaster recovery management
• Outsourcing
• Service level agreements
Managing IT Operations
Key Area Handling
13. Functions of HRM
• The unit taking care of the people in the organization.
• provides significant support and advice to line management.
• examines the various HR processes that are concerned with attracting,
managing, motivating and developing employees for the benefit of the
organization.
Major Functions of HRM
• Staffing
• Training and Development
• Motivation
• Maintenance
T Operations
Managing HR Operations
14. Functions of HRM (Cont.)
1. Staffing :
• Aims to locate competent employees and bring them into the organization.
• A continuous activity in the organization.
Phases of Staffing :
i. Employment Planning – Job Design
According to Michael Armstrong, "Job Design is the process of deciding on the contents of a job in
terms of its duties and responsibilities, on the methods to be used in carrying out the job, in terms of
techniques, systems and procedures, and on the relationships that should exist between the job holder
a d his superior su ordi ates a d olleagues.“
ii. Job Analysis :
the process whereby jobs are investigated in sufficient detail to enable (a) recruitment of people into
them or (b) assessment of the performance of people who are already working in them.
Job analysis identifies the following information:
•Detailed breakdown of the duties involved in a position
•Skills, knowledge, attitudes and experiece a person should bring to the position
•Environment condition of the job
Managing HR Operations
Managing HR Operations
15.
Functions of HRM (Cont.)
Job Analysis is of two forms:
Job Description
• critical skills required for the job
• tasks or performance standard,
• responsibilities and disciplinary procedures
• service condition of the job
• pay rates
Job descriptions are useful for recruiting and screening new possible employees because of their clarity and
comprehensiveness. JD provides a foundation for evaluating job applicants and developing legally justifiable
interview questions and screening practices
Job Specifications - Describes the requirements of the person for the job
• Abilities
• educational qualifications
• special physical and mental skills
• Training
• experience and others
Managing HR Operations
16. Functions of HRM (Cont.)
iii. Recruitment - initial attraction & screening of applicants:
Internal Sources
• Job Posting
• Intranet
• Succession Plans
• Referrals
External Sources
• Ads
• Job Placement Agencies
• Internet
• Placement thourgh Colleges and
Universities
iv. Selection
Application Evaluation
Methods of Selection:
Interviews
Skill Tests
v. Hiring
This is the process of appointing the person selected for a particular job.
vi. Induction
I trodu i g the e ployee to the orga izatio a d the orga izatio ’s ulture.
Introducing the employee to his/her job
Managing HR Operations
17. 2. Training & Development
•Employee training
Designed to assist employees in acquiring better skills for their current jobs.
•Employee development
designed to help organization to ensure that it has the necessary talent internally for
meeting the future human resource needed.
•Organization development
Deals with facilitating system –wide change in the organization.
•Career development
Designed to assist employees in advancing their work lives. However, it is a responsibility of
the individual , not of the organization (employee centered)
3. Motivation
a e ployee’s i tri si e thusias a out a d dri e to a o plish ork
1. Respect between Management and workers
2. Set Performance standard for each employee
4. Maintenance
Retention of Productive Employees
Various Incentive Schemes
Managing HR Operations
18. Technical Infrastructure
• World Class Computing & Telecom
• Dell/HP Laptops & Desktops
• IBM/HP Servers
• Eset Endpoint Security Virus Wall
• D-Link Routers & Switches
• Sonicwall – Hardware Firewall
• Microsoft Business Softwares
• DataCentre Access
• Secure Networks & Seamless Connectivity
• VPN Capability
• 99.9% Uptime Assurance
• Real-time Synchronization
• Lease Line – 4 MBPS with 2 MBPs Back-up Line
• 24x7 UPS Power Back-up
• FTP Server Capability
• DLP (Data link Prevension) Capability for data security Product
19. Technical Infrastructure
• Robust System Integration & Technology Solutions
• Wireless & Network Security
• Secure Remote Access
• Real-time Access & Information Processing
• System & Process Emulation
• Robust Back-up and Data Recovery
20. • State of Art Facility
• New Plug -&-Play Facility
• Seamless Expansion & Scalability – Multi-floor
• Management Cabins
• Fool-proof Access Control
• 24x7 Access & Round-the-clock security
• Ability to cater your specific Requirements/Demands
• Accessibility
• Located in the Prime Commercial Hub of Ahmedabad
• Nearness to Public Transport System
Infrastructure
21. Vinan Softech Offers
• Technical Support
• Technical Help Desk
• Email Support
• Chat Support
• Remote Support
• Web Support & Self Help
• Consumer Support
• Service Help Desk
• Email, Chat & Web Support
• Enterprise Support
• Online Adposting
• SEO Services
• Web Hosting, Web Development & Design
• Graphic Design
22. Business Proposition
• Understand your Products & Services
• aware of your Requirements
• understand your Customers
• We service most of them
• We understand their needs & CTQ parameters
• We satisfy them
• Willing to maintain Long-term Relationship Model
• Involvement in Inception, Design & Deployment of your
Products/Services
• What is non-core to you but yet what is required to delight your
customers
• To service those customers that are not being serviced today and
thereby create Goodwill and Revenue Opportunities for you.
23. USP
• Clear – Cut Business Understanding
• Maintaining Relationships
• Knowledge of Customer Needs and Issues
• Customized Service Offering
• Specific Infrastructure & Technology
• Specialized Work-force & People Capabilities
• Robust Processes, Controls and Governance
• Cost Optimization and Productivity Benefits
• Revenue Enhancement
• Continuous Improvement
24. Contact Us
Vinan Softech
902 Shivalik, Opp Bank of Baroda,
Nr. Panchwati Cross Roads,
Ambawadi, Ahmedabad, 380015
E-mail: info@vinansoftech.com
Phone: +91-7201888017
25. Thank You
Our promise
With utmost respect to Human Values, we promise to serve
our customers with Integrity, through Innovative, Value for
Money solutions, by Applying Thought, day after day
