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SmartERP and HMS Webinar


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At SmartERP, we realize that every organization is different with a unique set of requirements. As a PeopleSoft client, you know the importance of minimizing application downtime for your organization. These slides from our webinar, PeopleSoft 'Your Way' will help you learn more about how your team can take advantage of a Managed Services model to efficiently support your PeopleSoft applications.

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SmartERP and HMS Webinar

  1. 1. PeopleSoft ‘Your Way’ SmartERP Webinar November 14, 2019
  2. 2. Achieve Best-In-Class Performance Our mission is to provide innovative, configurable, flexible, cost-effective solutions and services to common business challenges, enabling our clients to save time, increase productivity, minimize costs, and maximize their return on investment. Solutions Business applications that offer organizations an end-to-end solution providing the right design and implementation from start to finish. Services A 24/7 seasoned and experienced staff of experts to help you implement, upgrade, and manage your business solutions efficiently and effectively at a cost-effective rate. Cloud Cloud applications provide solutions and services built on proven enterprise class architecture that enable high configurability and ease of monitoring.
  3. 3. Today’s Presenters Lewis has been working in the field of Governance, Risk and Compliance for the last 11 years, providing solutions and guidance to over 200 Organizations. He is a Board Member of the Governance, Risk and Compliance User Group and speaks regularly at Industry events. Lewis Hopkins Sr. Applications Consultant Lynn has over 25 years experience in the IT industry working across ERP, BI and product development domains with a focus on sales, business development and consulting. Her previous organizations include PeopleSoft/Oracle, BellSouth, GEAC and several different healthcare organizations. Lynn Duffy Vice President Sales and Client Success Vinson joined HMS in December 2009 and initially led the Business Analysis team within the Implementation Services department. In 2013, he shifted gears to setup a new process improvement team within the department to set best practices/standards and to reduce new client implementation time frame. Prior to joining HMS, Vinson worked for KPMG and BearingPoint on a wide range of IT consulting projects for companies such as AOL, SBC, Bell South, Cingular, and more Vinson Keojampa Senior Manager Back Office
  4. 4. About SmartERP Oracle Platinum Partner Best practices and expertise in strategic planning, implementation, upgrade and add-on / customization services Unique blend of Solutions and Services ‘Clients for Life’ – High level of client satisfaction and loyalty 200+ Clients across various industries 350+ Employees Global Locations: Headquarters in Pleasanton, CA US Offices in Atlanta, Dallas, Milwaukee, India Offices in Hyderabad, Chennai and Bangalore Founded in 2005 by former Oracle Architects, Executives and Consultants
  5. 5. About SmartERP Unique Smart Solutions Unique Smart Services Employee Onboarding Electronic Personnel Action and other HR Forms E-Verify Integration with DHS ERP Gadget for User Productivity / Experience Embedded Analytics Configurable advanced workflow on all transactions Security/Segregation of Duties Smart Doc’s such as Smart Voucher, Smart PO ERP Implementations and Upgrades Anything Oracle, some MS, Salesforce Managed Services including PUM’s for PeopleSoft Business Intelligence Services – AI, RPA, Predictive Onshore/Offshore Services Application and Database Management Tax Automation Solutions Oracle Cloud Consulting Services (SaaS, PaaS, IaaS)
  6. 6. Guest Speaker Presentation: Vinson Keojampa HMS
  7. 7. SmartERPPartnership Vinson Keojampa
  8. 8. About HMS advances the healthcare system by helping healthcare organizations reduce costs and improve health outcomes. Through our industry-leading technology, analytics and engagement solutions, we save billions of healthcare dollars annually while helping consumers lead healthier lives. HMS provides a broad range of coordination of benefits, payment integrity and population health management solutions that help move the healthcare system forward. Billionsofdollarssavedforcustomerseveryyear
  9. 9. Smart ERP Partnership with HMS 9HMS Confidential. Do not Distribute. 2016 2017 2018 2019 • Payroll Interface Automation • Single HR Resource • PS Finance & HR to MS Azure • EO PeopleSoft Upgrade • HDI into HMS PeopleSoft • PS Integration with Ariba • PeopleSoft 9.2 Upgrade • PeopleSoft HR • PeopleSoft Finance • Chart of Accounts Restructure • Product Line Invoice Automation • Netsuite Support • Asset Management • Product Line Automation • Hyperion EPBCS • Discovery Projects • Rolling 30 – 40 resources 2015 • Succession Planning • Project Costing • Customer Contract
  10. 10. 10 HMS Confidential. Do not Distribute.
  11. 11. PeopleSoft Manage Services • Azure (PeopleSoft) Cloud • Administration • Technical Support • 70+ Interfaces • 24x7 Continuous monitoring for performance and outages • Full and Continuous access to HMS Security Team for periodic checks and scans • Annual SOX Audit Support • HMS Internal and External Auditors • Evidence submission • Environment Maintenance • Periodic patches for Windows, PeopleTools and Web Servers • Java Updates 11HMS Confidential. Do not Distribute.
  12. 12. PeopleSoft Manage Services • Incident Management • Reduced Monthly Incident Tickets by 86% • Reduced average time to resolution • Daily Offline Backups • Recovery Time Goal for all 3 Instances: 24 hrs (Order: Finance, HR, and EO) • Recovery Point Objective: 15 Minutes • Current Azure Environment in South Central USA. DR site is North Central, USA • Uptime SLA Target: 99.9% • Service Requests 12HMS Confidential. Do not Distribute.
  13. 13. 13HMS Confidential. Do not Distribute. Treasury Module NetSuite and Federal (Deltek)  PeopleSoft Finance Streamline Time Keeping System 2020-21 Roadmap Discovery Initiative to plan for 2021 - 2022
  14. 14. PeopleSoft ‘Your Way’ Offerings by SmartERP
  15. 15. PeopleSoft and Cloud Environments • Though HMS chose PeopleSoft move to Azure Cloud, what is shown here has been replicated with other clients moving PeopleSoft On-Premise to AWS and Oracle Cloud • AWS, Azure and Oracle Cloud all provide the resources and compliance requirements necessary to run the PeopleSoft Applications on the Cloud so you can choose any Cloud platform • The Oracle Cloud advantage is the ease of PeopleSoft environment management with the delivered PeopleSoft Cloud Manager, which is quite compelling. • The PeopleSoft Cloud Manager (PCM) works only in the Oracle Cloud
  16. 16. On-Premise to Oracle Cloud Lift and Shift Example Diagram Moving PeopleSoft On-Premise to the Oracle Cloud
  17. 17. Cloud Assessment Phase Proof Of Concept Phase Data Migration Phase Application Migration Phase Leverage The Cloud Phase The Optimization Phase • Assess Cost • Assess Architecture • Assess Security • Learn Cloud • Build A Pilot • Build Support Within The Organization • Leverage Different Storage Options • Migrate • Forklift Migration • Hybrid Migration Strategy • Auto-Scaling • Automation • Elasticity • High Availability • Utilization • Monitoring • Efficiency • Performance • Re-Engineering 1 2 3 4 5 6 SmartERP Lift and Shift Methodology
  18. 18. Managed Services Your Way Whether On-Premise or Cloud hosted Managed Services ‘Your Way’ with SmartERP offers: • Incremental (Partial Resources) or Full Time Support to assist with support, best practices, troubleshooting, enhancements, and M&A activity • Availability: 24x7x365 support or support only during business hours • Accessibility: Incident report capabilities by email, ticketing system, and/or phone • Flexibility: Remote onshore and offshore and/or on-site support • Knowledge: Intimate understanding of current, and future, application direction as Oracle Platinum Partner • Partnership: SmartERP consultants are a seamless extension of your internal team
  19. 19. SmartERP PeopleSoft Managed Services At HMS and Around the Globe • SLA based integrated all-in-one Support – Application, PeopleSoft Administration, Database Administration, Server Administration and Private Cloud Network Administration • Round-the-clock support delivered from multiple time zones. Software based monitor of all critical components • Latest image of Demo always maintained • Critical patches updated – CPU, DB, Windows server and Oracle Security alerts • Monthly metrics published on all layers of support • Regularly scheduled meetings with Business Users and Information Technology to ensure that all Client Audit and Change Management processes were being followed Full Application Support Model
  20. 20. SmartPTF to expedite testing during PUM updates, Benefits Include: • Reduce overall testing cycle time • Early defect detection • Increases Scalability • Reduces need to refresh testing systems from production PeopleSoft Selective Adoption, PUMs, CPU Maintenance • Client Support teams often struggle with maintaining support and ongoing development requests • It can be a challenge to keep current with PUM’s and optimize ROI of PeopleSoft applications to experience the full capabilities and functionality of new features • SmartERP simplifies the PUM selection process and updates • Our team will identify new features, apply, and test PUM updates • Quarterly, Bi-Annual, and Annual plans are available • Can also include applying Oracle CPU’s, de-customization review, develop new custom Fluid pages, or build Analytics Additional Managed Services Your Way
  21. 21. On-Premise Infrastructure Management Services: • Database Administration including Backup, Recovery, Performance Tuning, and Patching • System Monitoring • Environment Installation and/or Refresh • Hardware and Load Evaluation • Performance Review aimed at providing insights into the overall health of PeopleSoft applications and infrastructure Cloud Infrastructure Management Services: • Environment Setup: Cloud infrastructure setup, installation of software • Configuration: Hardware and software configuration • System Monitoring • Performance Optimization and Add/Remove resources as needed • Security: Constantly monitor for security threats Managed Services Your Way provides the perfect balance of resources and expertise to maximize the ROI of your PeopleSoft Applications from a Partner you can trust. Additional Managed Services Your Way
  22. 22. For more information For more webinars visit:
  23. 23. Thank You!