Nurfriziana is a 31-year old Singaporean woman with over 14 years of customer service experience. She currently works as a Guest Relations Officer at The Fullerton Hotel Singapore, where she handles calls, emails, reservations and guest inquiries. Previously she held roles as a Passenger Service Assistant, Customer Service Agent, and Waitress. Nurfriziana has strong communication skills in English, Malay, and Mandarin and is proficient in Microsoft Office. She has a stable work history in the customer service industry and is seeking a salary of $2,500 per month.

1. Last Updated: 19 October 2016
Resume of Ms. Nurfriziana
Personal Details
Gender : Female
Age : 31
Date of Birth : 4-Nov-1984
Marital Status : Married
Nationality : Singaporean
Race : Malay
National Service : (Not Applicable)
Work Authorization Status : Authorized to work in Singapore
Country of Residence : Singapore
Living Location : Central
Address : Blk 162C Rivervale Crescent #02-228
Postal Code : 543162
Contact Number : Mobile : 91879330
NRIC No. : S8435486D
Email Address : ziana_yousri@yahoo.com.sg
Career Interests
Expected Salary : S$ 2, 500 Per Month (Negotiable)
Availability : 1 month Notice
Education and Professional Qualification
Highest Academic Qualification: Higher Nitec in E-Commerce
2002 - 2004, ITE Clementi
Higher Nitec In E-Commerce
1997 - 2001, Bartley Secondary School
N Level, O Level
1991 - 1996, Temasek Primary School
PSLE
Summary of Skills
Written Language : English, Malay
Spoken Language : English, Malay, Mandarin
Computer and Non-technical skills:
Microsoft Office
Working Experience
Periods Position Monthly Salary
May 2013 to Current Guest Relations Officer S$ 2200
Jul 2004 to Mar 2013 Passenger Service Assistant S$ 1600
Jan 2004 to Jun 2004 Call Centre Operator S$ 400
Jan 2002 to Jun 2002 Waitress S$ 1000

2. Resume Details (Detailed Working Experience)
Summary of Work Experience :
I have at least 14 years of work experience with customer service industry. I have handles varies
type of customers/passengers. I have a stable work history.
Work Experience :
May 2013 – Current Guest Relations Officer, The Fullerton Hotel Singapore. To handle all calls,
emails and enquiries made for the hotel. To also take down dining reservations.
July 2004 – Mar 2013 Passenger Service Assistant, Kelly Services/Gold Eagle/GMP/Goldin
Enterprise (SATS) Was to handle arrival and departure flights in and out of Singapore, ability to
do delay flights, to meet and assist in all passengers' needs, learn how to interact with
passengers of different cultures.
January 2004 – June 2004 Customer Service Agent, Pizza Hut & KFC Call Centre Management
Was to take down customers' orders via phone. To take note of customers' complaints.
January 2002-June 2002 Waitress, Food Synergy (Liz's Wok Cafe, The Elizabeth Hotel) To be
familiar with the menu given, to learn all about various cutleries used for various meals.
Education :
July 2002 – July 2004 Institute of Technical Studies ( ITE ) West Clementi
Higher Nitec in E-Commerce
January 1997 – December 2001 Bartley Secondary School
GCE ‘O’ level with 3 credits, 2001
- English : B4
- Mathematics : C5
- Combined Science : D7
- Mother Tongue : B3
- Geography : D7
GCE ‘N’ level with 6 credits, 2000
- English : B4
- Mathematics : A2
- Combined Science : B4
- Mother Tongue : B3
- Geography : B4
- Elements Of Office Administration : A1
Interest :
4- Interacting with others
- Listening to radio
- Learn new skills and get experiences
- Play outdoor activities
- End of Resume -