• ZARA comes from the
word ‘Zorba’
•Founded in 1975 by
Amancio Ortega and
Rosalia Mera
•ZARA is based Spanish
company based in Arteixo,
Galicia
• The Flagship company of
Inditex Group, world’s
largest apparel retailer.
STRENGTHS
•Global Outreach
•Strategic Locations
•Seamless distribution
Strategy
•Minimalistic Store image
•Fast Changing Location
OPPORTUNITY
•High demand for Street
fashion at affordable
prices
•Growing markets in Asian
countries, especially India
and China.
WEAKNESS
•Brand image closely tagged
to competitors
•Lack of Marketing
•Communications
•Limited Stocks
THREATS
•Fierce Competition
•Possible dilution of goods
•Degradation of Brand Equity
•Lawsuits associated to
Sweatshops
IDENTITY PRISM
ZARA
Personality
Culture
Self-Image
Physique
Relationship
Reflection
The SUCCESS Cycle
Creative
Department
Samples and
prototypes
Cutting: by
machine
Sewing: Fabric
shipped to
workshops
Finalized
garments:
Pressing and
ironing
Shipping of the
product
Delivery of the
products to the
outlets
THE MARKETING MIX: PRODUCT PLACE PRICE PROMOTION
Because The PRODUCT is..
•Responds quickly to changing need of consumers
•Does not out-source, in control of own products
•Focus on selling and creating the latest trends
•Highly recognized for street fashion
The PLACE is just like
home because..
•Vertically Integrated retailer- Designs, manufactures and
distributes the product itself
•Is spread across 30 countries
•90% of the stores are company owned
•Have the best salesperson to help you with the best
suggestions
PRICE isn’t always
an Issue because..
•Affordable to ensure customer
satisfaction compared to other
competitors
•Some stores premium where as
others affordable, hence easy to
choose
•Pricing is made possible by
optimizing development and
training cost
PROMOTION
one of the lesser
known Strategy.
•Word of mouth advertising
•Uses the money to be used on
advertisements on New Stores
•Key marketing strategy based
on Exclusivity, Experience,
Differentiation & Affordability.
Brand Building
Risk Reduction:
High brand
awareness and
perception of
high quality at
affordable
prices
Differentiation:
Fashionable,
street fashion
Relevance:
Luxurious fashion,
targets all section
from street style to
corporate world
Social Esteem:
Modern, cool and
fashionable and
confident
Emotional Bond:
unique, superior
and latest
ZARA LOGISTICS
ZARA is not just a brand.
It’s an Emotion.
An Emotion to add fashion to daily life and
spice up the monotonous trend.
Case Study Question 1.
Would ZARA’s model work for other
retailers? Why or why not?
Ans.
No. It’s hard for other brand to maintain the
ZARA model and still make profits. Reason
being-
•Other brand do not have the high speed
logistical support
•Other brand focus on maintaining a fashion
not creating one
•Other brands have huge productions units
which produces products in huge quantity
which cannot be sold quickly
•ZARA has the motive to come up with new
fashion every week which other companies
cannot live up to most of the time.
Case Study Question 2.
What can ZARA do to ensure successful
growth around the world while maintaining
the same level and instant fashion?
Ans.
ZARA should focus on:
•Investing more on advertisements so
that it has a wider reach
•Should target even the tier two cities
unlike now who target only the metro
cities
Should try and open production unit in
the east part of the world also so that
the transportation can be made faster.
DISCLAIMER
Created by Vivek Das of Christ University Bangalore during a summer
internship under Prof. Sameer Mathur of IIM Lucknow.

ZARA Is the NEW BLACK

  • 2.
    • ZARA comesfrom the word ‘Zorba’ •Founded in 1975 by Amancio Ortega and Rosalia Mera •ZARA is based Spanish company based in Arteixo, Galicia • The Flagship company of Inditex Group, world’s largest apparel retailer.
  • 7.
    STRENGTHS •Global Outreach •Strategic Locations •Seamlessdistribution Strategy •Minimalistic Store image •Fast Changing Location OPPORTUNITY •High demand for Street fashion at affordable prices •Growing markets in Asian countries, especially India and China. WEAKNESS •Brand image closely tagged to competitors •Lack of Marketing •Communications •Limited Stocks THREATS •Fierce Competition •Possible dilution of goods •Degradation of Brand Equity •Lawsuits associated to Sweatshops
  • 8.
  • 9.
    The SUCCESS Cycle Creative Department Samplesand prototypes Cutting: by machine Sewing: Fabric shipped to workshops Finalized garments: Pressing and ironing Shipping of the product Delivery of the products to the outlets
  • 10.
    THE MARKETING MIX:PRODUCT PLACE PRICE PROMOTION
  • 11.
    Because The PRODUCTis.. •Responds quickly to changing need of consumers •Does not out-source, in control of own products •Focus on selling and creating the latest trends •Highly recognized for street fashion
  • 12.
    The PLACE isjust like home because.. •Vertically Integrated retailer- Designs, manufactures and distributes the product itself •Is spread across 30 countries •90% of the stores are company owned •Have the best salesperson to help you with the best suggestions
  • 13.
    PRICE isn’t always anIssue because.. •Affordable to ensure customer satisfaction compared to other competitors •Some stores premium where as others affordable, hence easy to choose •Pricing is made possible by optimizing development and training cost
  • 14.
    PROMOTION one of thelesser known Strategy. •Word of mouth advertising •Uses the money to be used on advertisements on New Stores •Key marketing strategy based on Exclusivity, Experience, Differentiation & Affordability.
  • 15.
    Brand Building Risk Reduction: Highbrand awareness and perception of high quality at affordable prices Differentiation: Fashionable, street fashion Relevance: Luxurious fashion, targets all section from street style to corporate world Social Esteem: Modern, cool and fashionable and confident Emotional Bond: unique, superior and latest
  • 16.
  • 18.
    ZARA is notjust a brand. It’s an Emotion. An Emotion to add fashion to daily life and spice up the monotonous trend.
  • 19.
    Case Study Question1. Would ZARA’s model work for other retailers? Why or why not? Ans. No. It’s hard for other brand to maintain the ZARA model and still make profits. Reason being- •Other brand do not have the high speed logistical support •Other brand focus on maintaining a fashion not creating one •Other brands have huge productions units which produces products in huge quantity which cannot be sold quickly •ZARA has the motive to come up with new fashion every week which other companies cannot live up to most of the time.
  • 20.
    Case Study Question2. What can ZARA do to ensure successful growth around the world while maintaining the same level and instant fashion? Ans. ZARA should focus on: •Investing more on advertisements so that it has a wider reach •Should target even the tier two cities unlike now who target only the metro cities Should try and open production unit in the east part of the world also so that the transportation can be made faster.
  • 21.
    DISCLAIMER Created by VivekDas of Christ University Bangalore during a summer internship under Prof. Sameer Mathur of IIM Lucknow.