Yusuf Abdullahi is an IT professional with 8 years of experience supporting various technologies including servers, desktops, laptops, switches, printers and mobile devices. He currently works as an IT Specialist and Manager at Tshwane South College in Pretoria, South Africa where he manages the college's networks, servers, desktops and provides technical support. He has several technical certifications including CCNA, ITIL and is qualified in customer support. He aims to utilize his skills and experience in a technical support, training or specialist role.

1. Yusuf Abdullahi
192, Justice Mahommed Street, Flat 404
Muckleneuk, Pretoria, Gauteng, South Africa
Contact Mobile : (+27) 79 107 1905
Email: councy2005@gmail.com
Objective To secure a technical support, training or specialist position where I can utilize my skills in
technology, leadership and strategic planning to optimize business and end-user productivity
Summary of
Qualifications
 IT professional with 8 years of experience supporting servers, desktop/laptop computers,
switches, access points, printers and mobile hand held devices with LAN/MAN/WAN/WWW
 Gained a reputation as a reliable IT professional who efficiently resolves a diverse array of end-
user technology issues
 Demonstrated interpersonal and client service skills in consulting with faculty, students and staff
members to bring assistance in providing expertise in new technologies
 Experienced in managing vendor relationships, including contract negotiations for support
hardware and software systems
 Worked on projects including server administration, network design and implementation
 Self-motivated and able to set effective priorities to achieve tight deadlines
 Strong communications skills (verbal and written) with the ability to tailor communication style to
either technical and/or non-technical staff members
 Highly skilled in Information Technology (IT) and science, with keen analytical abilities
 Maintain currency in field with a keen awareness of emerging technologies; investigating new
technologies and assessing their effectiveness
 Excellent assessment, consultation and customer service skills with the proven ability to
effectively advise internal clients on the identification and reporting of IT issues and vulnerability;
Key Technical
Skills
Computer: Client Server/Networking: TCP/IP; WAN; LAN; Active Directory; Switches; etc.
Operating Systems: Windows clients (Windows 7, 8 and 10); Windows Server (Server 2003, 2008
and 2012); UNIX flavor (Linux); Security: Antivirus and Firewall; OS Security; etc.
Microsoft application and Database: PowerPoint, Word, Excel, Publisher, Access, SQL, HTML,
Linux, TCP/IP and introduction to programming
Functions: Experience on cross-platform systems support and administration (includes analyzing,
installing, maintaining and repairing hardware, software, networking and peripherals).
Platform Microsoft O/S (2008,2003/XP/Vista/7),Active Directory, Intel and Unix
Email/Internet: Internet Explorer, Sendmail, Outlook, Lotus Notes, HTTP, FTP.
TCP/IP Protocols: RIP, OSPF, IP, DNS, DHCP, VPN.
Software: Symantec Endpoint Protection and Microsoft Forefront Anti-Virus; Remote Desktop
Applications: MS Office 2010/2013/2016 Word, Excel, Access; Power Point; MS Project; Visio,
MS Office 365 and SharePoint TCP/IP’ A+; Network+; ITIL; HTML; Programming; SQL; Mongo DB;
Management; etc. e- Fax/Fax2email, Video Conferencing, Mobile devices (smart phones, 3G data
stick/Modem)
Operating System Windows Server 2012/2008/2003 Server/Workstation, Novell Netware,
Windows 8/7/XP, Red Hat Linux, MAC O/S 10
Directory Services Active Directory, NT Directory Service, Netware Directory Services
Enterprise Backup Symantec Backup Exec
Networking Protocols TCP/IP, LAN, WAN, SMTP, VoIP, DSL, FTP, Ethernet, SNMP, POP3, WAP
Server & Application
Virtualization
VMWare; Hyper V
Scripting PowerShell & HTML
Database Microsoft SQL 2012,2008/2005, Access

2. Yusuf Abdullahi
192, Justice Mahommed Street, Flat 404
Muckleneuk, Pretoria, Gauteng, South Africa
Contact Mobile : (+27) 79 107 1905
Email: councy2005@gmail.com
Desktop Imaging Symantec Ghost,
Messaging Clients MS Exchange 2010, 2007, 2003, Lotus Notes 5
Network Services DHCP, DNS, DFS, WINS,
Remote Management
Application
Team Viewer, VNC, PC Anywhere, NetMeeting, Remote Desktop,
Workflow
Management
SharePoint, Office 365
HARDWARE: Intel and AMD based Systems, Local Area Networks, Switches, Digital Imaging Devices
OPERATING SYSTEMS: Linux (Red Hat Linux, Open SUSE)
Windows Server 2003/2008/2012, Windows XP/Vista, Windows 7, Windows 8, Windows 10
Virtualization: VMware, Hyper virtual
Microsoft Packages: Office, Visio, Exchange
Application Servers: Oracle Weblogic
LANGUAGES: SQL, Shell Scripting
DATABASES: Microsoft SQL Server, Microsoft Access
NETWORKING: SSH, HTTP, SAN, VLAN, WAN, SNMP, DNS, TCP/IP, Symantec Net Backup
Work
Experience
IT SPECIALIST (MANAGER), TSHWANE SOUTH COLLEGE (TSC) FOR HIGHER EDUCATION
(HE), PRETORIA, SOUTH AFRICA
Date: July 2011 – present
 Plan, direct and co-ordinate college activities in data processing, information system, system
analysis and computer programming;
 Provides software installation, maintenance and configuration support to desktops and servers;
 Manage backups; security and regularly update college software system (such as antivirus and
windows updates) in an ongoing manner, ensuring software remains updated and secured;
 Monitoring and administering intellectual properties’ licenses and contracts
 Maintain and manage all aspects of college networks (LAN, WAN and network infrastructure and
architecture); implement, and monitor security on the networks; manage intranet and proxy
validation and authentication;
 Configuration and Administration of Server Operating System (i.e. Windows Server 2003 and
2008, 2012; Linux, etc.); Create and configure VPN connection for roaming network users
(Remote access);
 Manage installation, configuration and security in student computer laboratories. Manage TSC
website in conjunction with marketing department and the ISP;
 Contributes to the documentation of the team to enhance existing procedures, and knowledge
base documentation in-line with the philosophy of continuous improvement;
 Help in creating IT Governance and Policy related documents;
 Provide supervisory and management of computer laboratories across the College;
 Provides input to strategic planning in relation to the procurement of current and future desktop
software and hardware requirements of the college; and
 Establish, organize and deliver IT monthly report to the office of the Deputy CEO.
IT ASSISTANT, TSHWANE SOUTH COLLEGE (TSC) FOR HIGHER EDUCATION (HE),
PRETORIA, SOUTH AFRICA
Date: May 2008 – June 2011
 Installation, configuration and Administration of Server Operating System (i.e. Windows Server
2003, Linux, etc.)

3. Yusuf Abdullahi
192, Justice Mahommed Street, Flat 404
Muckleneuk, Pretoria, Gauteng, South Africa
Contact Mobile : (+27) 79 107 1905
Email: councy2005@gmail.com
 Installation, configuration and Administration of Desktop Operating System on Desktops and
Laptops PC (i.e. Windows XP, Windows Vista and Windows 7 etc.)
 Installation, configuration, maintenance and Administration of Database Servers (i.e. Pastel,
COLTECH SQL, VIP, Ulti-sales, etc.)
 Helpdesk and computer laboratory support, configuration, maintenance and administration;
remote management and support using VPN
 Networks installation and Management (i.e. Physical cabling, data networks, Remote Desktop
(RDP), IP Management, Email creation, configuration and administration, Internet maintenance
and security, etc.)
 Configuration of Access Control and creation of access card (i.e. SoftCon Server)
 Administration of CCTV camera; Installation, configuration, administration of Anti-Virus Servers
and client (i.e. AVG, Symantec endpoint protection, etc.)
 Management and maintenance of computer laboratories (i.e. installing the client OS, Server OS,
MEANS Test DB software application for bursary and CAP Test programs for testing/marking
and training/learning purposes)
 Participate in the recruitment process for IT positions including short-listing, interviewing and
final selection
Teaching Experience
JEPPE COLLEGE OF COMMERCE & COMPUTER STUDIES, PRETORIA CAMPUS,
Date: July 2007 – April 2008
Position Held: IT Administrator/Lecturer
Teaching Course/Program: Computer Networks (N+); A+ (Hardware and Software); Introduction to
computer and Operating systems. The course is specialized for the “Computer Engineering”
Program of the IT Department. There were approximately 30 students in the classes. The course
include Practical; mid-term and final examination; and run for a year period.
IT Administrative Duties: Administering College PCs and Monitoring Desktop Operating Systems
(DOS)/Network Operating Systems (NOS) (E.g. and Windows XP/Windows server 2003)
Education BCS – THE CHARTERED INSTITUTE FOR IT, England
Qualification: Post Graduate Diploma in Information Technology (IT)
Date: January 2010 - April 2014
Relevant Courses: Software Development; Information System,
Computer and Network Technology (Certificate in IT);
Professional issues in Information Systems Practice, Principle of Internet Technology,
IT project management, Computer Networks (Diploma in IT); and
Network Information System, Management Information System, Programming Paradigm,
Information Technology, the Environment and Software Development Research Project
(Professional Graduate Diploma in IT)
UNIVERSITY OF SOUTH AFRICA (UNISA), Pretoria South Africa,
Program of Studies: Computer Science (Networks)
Qualification: Advanced computer Networks. Date: December 2008
DIAMOND STAR COMPUTER COLLEGE, Otto, Ebute-Metta, Lagos, Nigeria
Diploma in Computer Engineering and Networking
Program of Study: Computer Engineering and Networking. Date: December 2006
IT Professional
Certifications
BCS - The chartered Institute for IT, Professional Examination
ISEB Foundation Certificate in Project Management. Year: 2012
CISCO CORPORATION
CISCO Certified Entry Network Technician (CCENT) – CCNA. Year Awarded: 2010

4. Yusuf Abdullahi
192, Justice Mahommed Street, Flat 404
Muckleneuk, Pretoria, Gauteng, South Africa
Contact Mobile : (+27) 79 107 1905
Email: councy2005@gmail.com
EXAMINATION INSTITUTES FOR INFORMATION SCIENCE (EXIN)
Information Technology Infrastructure Library (ITIL)
ITIL Management foundation Certificate. Year: 2009
HELP DESK INSITUTION (HDI)
HDI Qualified Customer Support Specialist
HDI Certified Help Desk Analyst Year: 2007
COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION (COMPTIA)
CompTIA (Network+ Certified)
CompTIA Certified Network Administrator. Year: November 2007
COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION (COMPTIA)
CompTIA Certified System IT Technician/Engineer. Year: October 2007
COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION (COMPTIA)
CompTIA (A+ Certified)
IT Technician. Year: August 2007
MICROSOFT CORPORATION
Installing, Configuring, and Administering Windows XP Professional
Microsoft Certified Professional (MCP). Year: February 2007
CTU, Pretoria, South Africa
Windows Server 2008 Network Infrastructure
Certificate in ICND 1. Year: October 2011
TORQUE IT, Pretoria, South Africa
Interconnecting CISCO Network Devices Part 1
Certificate in ICND. Year: August 2010
NUST INSTITUTES OF INFORMATION TECHNOLOGY (NIIT)
Oracle Database 10g
Workshop 1 and 2 Year: June 2006 – January 2007
NATIONAL INSTITUTES OF INFORMATION TECHNOLOGY (NIIT)
E-Technology Curriculum
Certificate in Information Technology. Year: January 2005 – February2007
INTERNATION TEFL TEACHER TRAINING (ITTT)
ITTT TEFL Certification Year: April 2006
Professional
Memberships &
Associations
Information Technology Professionals of South Africa (CSSA), 2013 – Date
British Computing Society (BCS), 2010 – Date
Association for Computing Machinery (ACM) 2007 – Date
Institute of Electrical and Electronics Engineers (IEEE), 2005-Date
References available upon request