This document contains a resume for Madayi Shathiso. It includes his personal details, education history, work experience, skills and qualifications. Shathiso has over 10 years of experience in IT support roles, including networking, systems administration, and first line technical support. He has a BSc in Information Technology and additional technical certifications. Shathiso is currently seeking a new challenging role in IT management, consulting, or a related field to further his career.

1. MADAYI SHATHISO
PERSONAL DETAILS
Name : MADAYI SHATHISO
Date of birth : 23 October 1988
Place of birth : Francistown (BOTSWANA)
Sex : Male
IC No (Passport No) : 329419013 (BN0152649)
Driving license No : M01U478649-BWA
Nationality : Motswana
Postal Address : P.O Box 301878
Tlokweng
Contact number : +267 75322821
E-mail : tytmadd@gmail.com
PERSONAL SUMMARY
A multi-skilled and talented with in-depth knowledge of architecting, installing and configuring computer
systems. Experienced in providing client focused support and in successfully analyzing and resolving IT
hardware and software problems in a timely and accurate fashion. Having the ability to maintain a high
degree of a customer service for all support queries and possessing strong analytical and documentation skills
through a positive, well organized and structured work ethic. A highly competent and enthusiastic 1st
line
support with experience of providing advice and practical assistance to system users via IT service desk
telephone system.
Now seeking to obtain a position within an established company that offers growth while being resourceful
and innovative so as to enable me to use my analytical thinking skills to make successful decisions, solve
problems, assess risk, and handle emergencies, a new and challenging managerial or consultancy or an ICT
related position, one which will make best use of my existing skills and experience and also further my
personal and professional development.
KEY SKILLS AND COMPETENCIES
 Good knowledge of installation, troubleshooting and configuration of PCs and software
 Knowledge of Networking (such as TCP/IP switches and routers).
 Ability to work to rigorous deadlines and stay within quoted budgets
 Good knowledge of standard computer languages
 Enthusiastic and able to interact with department and personnel at all levels

2.  Hardworking and good team work essence
 Good in both verbal and written communication skill
 Enthusiastic learning attitude and I am a fast learner
 Dependable and I can work independently under a minimal supervision
 highly self-motivated and very teachable
 Like field work (Willing to travel)
 Geographical and time flexible
 Good leadership skills
PERSONAL SKILLS
 Decisiveness
 Troubleshooting
 Integrity
 Trustworthiness
 Ethical
 Problem solving
 Analytical
 Time management
PERSONAL EXPERTISE
MySQL, CISCO routers, SQL Server, Switches, firewalls, LAN/WAN networks, Windows Server (2003,
2008, 2008 r2, 2012), 1st
line support, HTML, SAS, Java, php, oracle, XHTML, Ajax, CSS, Networking,
Windows (XP, Vista, 7, 8, 8.1) Microsoft Office, End user support, Software installation and testing,
Hardware installation
TECHNICAL SKILLS
 Experience with Server 2008R2/2012 environments
 Understanding of multi-domain AD DS forest environments, FSMO roles and their troubleshooting
 Experience with Vmware ESXi 5.2/5.5 environments Hyper-V Experience
 Understanding of Networks both LAN and WAN and the subnetting/routing behind them.
 Understanding of Microsoft Exchange 2010 and it's administration/maintenance
 Experience with RDS Server environments/Thin Client Environments
 Understanding of DR configuration and setup (Veeam, Shadow Protect)
 Ability to support Windows7/8/8.1 desktops running office 2007/2010/2013
 Ability to support Tablet, Phone, and other equipment
 Experience in Environments of a similar size
 Experience with HP Proliant Server hardware (G6 - G9)

3.  Experience with WAN interconnectivity and troubleshooting
 Experience with virtualization backplane interconnectivity (iSCSI, NFS, FC, DAC, NAS, SAN)
 Experience with VMware ESXi Fault Tolerance/HA or Hyper-V Failover Clustering highly regarded
 Experience with advanced switching technologies (Cisco STP, 802.3ad LACP, etc)
 Understanding of Security Concepts and how to protect an enterprise from digital threats.
 An all-rounder with exposure to other technologies (Telephony, Camera Systems, Security Appliances, etc)
 Exposure to technology in a ruggedized or manufacturing environment
 Relevant industry qualifications
WORK EXPERIENCE
MARUPING REAL ESTATE
Technical Engineer at Maruping Real Estate.
PC Hardware
 Install computer operating systems according to user and manufacturer specifications.
 Determine hardware requirements to install and run an operating system (OS).
 Configure an operating system to meet customer requirements.
 Install software applications and software drivers for all required hardware.
 Partition and format a hard drive.
 Install updated drivers to repair problems or improve performance.
 Create backups of important data.
 Identify and interpret the meaning of common error codes and start-up messages from the boot
sequence.
 Identify steps to correct boot sequence problems.
 Configure PCs with an IP address, subnet mask, and default gateway.
 Slaving crashed internal hard drive to recover user files
Windows Server
 Manage local, roaming, and mandatory user profiles.
 Implement user, group and computer accounts in an Active Directory environment.
 Configure access to shared folders.
 Install and configure Terminal Services for remote administration.

4.  Install and configure Terminal Services to serve applications to thin clients.
 Configure file system permissions.
 Create policies to control user desktop settings and security.
 Manage application of policies.
 Perform system recovery for a server.
 Manage backup procedures.
 Recover from server hardware failure.
 Configure DNS Server service
 Manage network attached storage remotely.
 Perform system recovery within a virtual computing environment.
 Manage audit settings and audit logs.
 Configure DHCP.
 Verify DHCP reservation configuration.
 Install Operating System images.
 Configure a network policy server.
BOITEKANELO COLLEGE
Networking & Systems Administrator in Boitekanelo College. My responsibility is to install, configure, and
support an organization's local area network (LAN), wide area network (WAN), and Internet system or a
segment of a network system, maintain network hardware and software, monitor network(s) to ensure
network availability to all system users and perform necessary maintenance to support network availability,
and plan, coordinate, and implement network security measures.
 Designed and implemented Boitekanelo College Network
 Building VMware servers machines on VMware sphere client
 Creating domain controller, active directory and shared folders in the server.
 Windows server replication
 Joining users to the domain controller
 Web monitoring and managing it
 Network availability monitoring and managing it
 Server monitoring and performing health checks (both windows server 2012 r2 and 2008)
 Network and web monitoring software configuration and installation
 Configuring and installing of Mitel phones
 Configuring HP switches and adding creating inter-Vlan routing
 Configuring Wireless access points
 End users training

5. SIR SERETSE KHAMA INTERNATIONAL AIRPORT
 Network cabling
 Network points termination
 Network points testing
 Patch panel termination
BOTSWANA TELECOMMUNICATIONS CORPORATIONS
 TP-Link wireless modem configuration
DEPARTMENT OF WATER AFFAIRS (GABORONE)
 Provision of first line support to end users
 Perform routine backups and archival of files to assist with disaster recovery
 Attending to helpdesk (logging and monitoring of user calls on the helpdesk system)
 Planning and conducting weekly health checks on servers
 Network availability monitoring for all 10 DWA Regional Offices
 Procurement and evaluation of tenders for IT equipment
 Configuration and installation of new equipment (printers, desktops, tablets etc.)
 Updating of anti-virus and service packs on the client machines
 End User training
ACADEMIC QUALIFICATIONS
Qualifications (Field) : BSc (Hons) Information Technology
Name of Training Provider/Country : Sunway University (Lancaster University), Malaysia
Year Awarded : 2010-2014
Qualification : Monash University Foundation Year
Name of Training Provider/Country : Sunway University College, Malaysia
Year Awarded : 2008-2009
Qualification : Botswana General Certificate of Secondary Education
(BGCSE)
Name of Training Provider : Masunga Senior Secondary School/Botswana
Year Awarded : 2006-2007

6. Qualification : Certificate of Completion (CISCO CERTIFIED
NETWORK ASSOCIATE (CCNA))
Name of Training Provider/Country : ArcNet Training & Development, Malaysia
Year Awarded : 2013
EXTRACURRICULAR ACTIVITIES
Name of Society/Club : Botswana Sunway Students Representative Committee
Position Held : Vice President
Duration : 2009-2013
Name of Society/Club : Sunway University (Statistical Analysis Systems) SAS
Position Held : Club Member
Duration : 2011-2013
Name of Society/Club : Platinum Warriors Basketball Club
Position Held : Fast Forward player
Duration : 2013- present
Name of Society/Club : Sunway University Football team
Position Held : Team goalkeeper
Duration : 2009-2013
AWARDS/SCHOLARSHIP (ACHIEVEMENTS)
 Bachelor of Science in Information Technology (Hons)
 CCNA certificate of Training Completion
 eGenting Programming Competition Award
 Botswana Government Sponsorship
 Design and Technology Junior Secondary education Award
REFERENCES
Name : James Jaya Krishna
Position/Profession : Lecturer
Address : No.5 Jalan Universiti, Bandar Sunway
46150 Petaling Jaya, Selangor Darul Ehsan, Malaysia
Contact Number : +6 03 7491 8622 / 0104348301
E-mail : jkrishna@sunway.edu.my
Name : Dr Lau Sian Lun

7. Position/Profession : Lecturer and Head of Department (School Of
Computer Technology)
Address : No.5 Jalan Universiti, Bandar Sunway
46150 Petaling Jaya, Selangor Darul Ehsan, Malaysia
Contact Number : +6 03 7491 8622
E-mail :sianlun@ieee.org
Name : Maipelo H Molebatsi
Position/Profession : Head of Division (Information Technology)
Address : Department Of Water Affairs, Botswana Government
Private Bag 0029 Gaborone, Botswana
Contact Number : +267 3607218
E-mail : mhmolebatsi@gov.bw
Name : Ndio Kgware
Position/Profession : Director (DirectIT)
Address : DirectIT
: P O Box 201693 Gaborone, Botswana
: Plot: 125, Sedimosa House GIFP
Contact Number : +267 76552277
E-mail : ndiok@directit.co.bw