Hoang Binh Thoan is a Master of Finance with over 10 years of experience in banking and finance roles in Vietnam. She currently works as the Cash Operation and Customer Services Manager at Citibank N.A. Vietnam, where she supervises a team of 12, manages all cash operations and customer service functions, and prepares various reports. Previously she held roles including Investment Team Leader at Bao Viet Securities Joint Stock Company, where she managed financial assets valuation and risk management reporting. She is seeking a new challenge to utilize her skills in international relations, stakeholder engagement, and continued professional growth.

1. Hoang Binh Thoan
Hanoi, Vietnam
Email:hbthoan@gmail.com
Tel:+84 946 140 066
Professional Profile
Proven Branch Management, Relationship Management & Leadership excellence
Technically sophisticated Maser of Finance with continued career progression and documented history in Banking Services
coupled with the ability to think strategically while developing strong relationships with key stakeholders. Motivational
management style with a proven history of collaborating with high-performance teams to develop and implement strategies for
accelerated growth. Strives to optimize operations, reduce costs, mitigate lending risk, and improve service quality while
strengthening bottom line. Currently seeking a new and exciting challenge in which to utilise substantial skills in international
relations and stakeholder engagement whilst continuing to develop and grow professionally, contributing to the ongoing success
of a well-respected and innovative organization.
Computing Skills: MS Packages and Internet Search Engines
Key Areas of Impact
 Stakeholder Relationship Management  Branch Operations  Data Analysis and Interpretation
 Reporting / MIS  Customer Service  Team Leading
 Risk Management  Bi-lingual in Vietnamese and
English
 Project Execution
EDUCATION
Masters Royal Melbourne Institute of Technology, Australia (2007)
 Master of Finance
Bachelors Monash University, Australia (2006)
 Bachelors of Banking and Finance
Academic Memberships:
 Vice President of Monash Vietnamese International Club (2005)
 Board of Management of the Melbourne Overseas Vietnamese Student Association (2006)
ORGANIZATIONAL EXPERIENCE
Citibank N.A. Vietnam 2011 - Present
Cash Operation and Customer Services Manager
 Supervised all operations and a team of 12 members within cash operations and customer service, including counter
services, management of the ATMs and cash flow
 Prepared various internal and regulatory reports, including liaising with the Treasury Operation Team in an automation
project to prepare a Vietnam Anti Money Laundering (AML) CTR report
 Facilitated the development of each product’s processing and support strategy in accordance with business objectives
 Provided the highest level of customer service and support, enhancing the client’s experience and maximising cross-
selling while complying with internal and external policies
 Managed all public relations issues
Key Achievements
 Served as Project Coordinators for several implementations including Vietnam proof-recon reviewing process project
and Go to Common (G2C) project in which a front system will run on global rather than country flat form
 Collaborated with marketing team to successfully launch the new paperless account opening process using Citi Work
Bench in Hanoi’s Smart Banking Branch
 Improved customer support processes and maximised satisfaction by conducting market research to obtain feedback
on sales techniques, follow up methods and the standard of after sales service
 Helped prevent potential loss for the Bank through the implementation of improved account closure processes for the

2. service banker team, and the implementation of GL parameters for the Global Consumer Group Product Team,
minimising overdrafts on client current accounts
 Was nominated Citibank’s Quality Shared Award in 2013 recognising these implementations and the potential loss
prevention
Financial Accountant - Financial Control Department
 Prepared and submitted time sensitive and accurate monthly and quarterly reports for the Institutional Consumer
Group (ICG) to Citibank New York
 Undertook various accounting tasks, including updating the general ledger, and assisting with managing the
department, procurement function and electronic data processing systems
 Managed the establishment of new products, ensuring they were entered correctly in the profit and loss tracking
process, and oversaw control of various existing products, analysing their risk
 Coordinated with representatives from regional teams to facilitate the completion of a range of implementation
projects
 Created and updated key business drivers monthly analysis
Key Achievement
 Developed a comprehensive knowledge and understanding of various key financial and banking products, such as
foreign exchange, deposit and loan, fixed income securities, derivatives and structured products
Bao Viet Securities Joint Stock Company /Bao Viet Holding 2007 - 2011
Investment Team Leader
 Managed financial assets valuation covering equity and fixed maturity instruments, and full disclosure according to
International Financial Reporting Standards (IFRS)
 Liaised with divisional heads to deliver financial and risk management reports at consolidated and entity level to the
Board of Management
 Coordinated with experts from HSBC and PWC to prepare comprehensive IFRS and risk management training
materials for the Bao Viet Holdings finance team
 Examined available data to identify any IFRS inconsistencies and report them to senior management
Key Achievement
 Successfully completing what is considered to be the most challenging task in the IFRS conversion project, resulting in
being seconded to work full time in Bao Viet Holding’s IFRS project
C E R T I F I C A T E S
Awarded by the State Securities Commission of Vietnam
 Basic course of Security Market  Law applied in Security Market
 Analysing and Investment in Security Market  Security Brokerage and Investment Consultancy
 Certificate of Securities Self Trading
A D D I T I O N A L I N F O R M A T I O N
Interests  Learning about different cultures and spending time with family and friends
Languages Known  Business proficiency in English
Recommendations  “She will be missed and I have no hesitation in recommending her to any further employer” - Danny Lui,
CFO - HSBC Insurance Vietnam and Deputy CFO - Bao Viet Holdings
R E F E R E N C E S A R E A V A I L A B L E O N R E Q U E S T