The webinar provided best practices for managing renewals from Salesforce, BMC, and Qualtrics. It discussed establishing trusted customer relationships, collaborating across teams, understanding usage metrics, and taking a proactive approach through regular communication and insight into customer needs to achieve renewal goals. Analytics and reporting on renewal rates and reasons for churn were also emphasized to continuously improve outcomes. The key takeaways were focusing on visibility into the customer, defining a renewals timeline, leveraging cross-functional teams, and automating metric tracking.