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Your Body Can't Lie: What
We Can Learn from
Physiological Responses to
Digital Marketing
Brandon H. Nutting, Ph.D.
Age of Quantification
But…
• These are mostly just behaviors –
behavior can be irrational!
• What if we could introduce “human”
things into the data set?
The Heart?
• Can the heart reliably tell us
anything?
• Yes!
• Psychologist and more recently,
media scholars have been working
on this for years!
The Heart
• Attention – short and long
• Short attention – heart slows down
(something changed in the
environment)
• Long attention = heart rate speeds
up - thinking!
The Heart
• Emotion – Positive or negative
• The heart is controlled by two areas
of the nervous system
• In general:
• speed up = positive
• Slow down = negative
Ok…
• That it an interesting tidbit of
knowledge but we are here to talk
about digital marketing…
Digital Marketing
• “I am wasting half of my advertising
dollars I am just not sure which half”
- John Wanamaker (maybe)
Digital Marketing
• The biggest asset to digital
marketing is an increase in the ways
we can measure
Emotion
• Can we measure emotion?
• Why would we want to measure
emotion?
Sure
• I like Target
• I like this conference
• I like Brandon Nutting
• Strongly Agree, Agree, Neutral,
Disagree, Strongly Disagree
Marketing Today
• It is absolutely about building a
connection with a brand
• Social media is not a selling platform
– public relations platform
• Branding!
Branding
• We develop and emotional
connection to some brands – like
people
Emotion
• Kevin Roberts Author of Lovemarks
said: “I am looking for research that
counts the beats of your heart rather
than the fingers of your hand”
(Roberts 2005 p. 179)
• A study is born: Love Is in the Heart:
Physiological Responding to Preferred
Brands
Emotion
• Viewed 34 Brand Logos for 6 seconds
each – limited to focus on short
attention
• Psychophysiological data was
collected
- Heart Rate
Sustained Interest
That’s great but…
• Not all of us have a lab and this kind
of expertise!
• Plug: We accept grants and do
contract research
• BUT!
But…
• Physiological measures are already in
your home!
• Recall these “fit” bands are taking it
in real time!
• Also, we have other options to avoid
our strongly agree problem
Heart Rate
• A python application that detects and
highlights the heart-rate of an
individual (using only their own
webcam) in real-time.
Eye Tracking
• A company called Xlabs uses a web
came to put together eye-tracking
data.
Eye Tracking
• Recently acquired by Facebook
Summary
• Even though most are still trying to
figure out how to use all of this data-
we are moving on to even more
• Measurement is key! I like feeling
confident.
• Finally – the new technology is very
cool!
Final Plug
• Follow me on Twitter @NuttingBH
• Connect with me on LinkedIn
• I teach Social Media Marketing and
Internet Marketing at USD
• Email: brandon.nutting@usd.edu

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Your Body Can't Lie: What We Can Learn from Physiological Responses to Digital Marketing

  • 1. Your Body Can't Lie: What We Can Learn from Physiological Responses to Digital Marketing Brandon H. Nutting, Ph.D.
  • 3.
  • 4. But… • These are mostly just behaviors – behavior can be irrational! • What if we could introduce “human” things into the data set?
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. The Heart? • Can the heart reliably tell us anything? • Yes! • Psychologist and more recently, media scholars have been working on this for years!
  • 11.
  • 12. The Heart • Attention – short and long • Short attention – heart slows down (something changed in the environment) • Long attention = heart rate speeds up - thinking!
  • 13. The Heart • Emotion – Positive or negative • The heart is controlled by two areas of the nervous system • In general: • speed up = positive • Slow down = negative
  • 14. Ok… • That it an interesting tidbit of knowledge but we are here to talk about digital marketing…
  • 15. Digital Marketing • “I am wasting half of my advertising dollars I am just not sure which half” - John Wanamaker (maybe)
  • 16. Digital Marketing • The biggest asset to digital marketing is an increase in the ways we can measure
  • 17. Emotion • Can we measure emotion? • Why would we want to measure emotion?
  • 18. Sure • I like Target • I like this conference • I like Brandon Nutting • Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree
  • 19. Marketing Today • It is absolutely about building a connection with a brand • Social media is not a selling platform – public relations platform • Branding!
  • 20. Branding • We develop and emotional connection to some brands – like people
  • 21. Emotion • Kevin Roberts Author of Lovemarks said: “I am looking for research that counts the beats of your heart rather than the fingers of your hand” (Roberts 2005 p. 179) • A study is born: Love Is in the Heart: Physiological Responding to Preferred Brands
  • 22. Emotion • Viewed 34 Brand Logos for 6 seconds each – limited to focus on short attention • Psychophysiological data was collected - Heart Rate
  • 24. That’s great but… • Not all of us have a lab and this kind of expertise! • Plug: We accept grants and do contract research • BUT!
  • 25. But… • Physiological measures are already in your home! • Recall these “fit” bands are taking it in real time! • Also, we have other options to avoid our strongly agree problem
  • 26. Heart Rate • A python application that detects and highlights the heart-rate of an individual (using only their own webcam) in real-time.
  • 27. Eye Tracking • A company called Xlabs uses a web came to put together eye-tracking data.
  • 28. Eye Tracking • Recently acquired by Facebook
  • 29. Summary • Even though most are still trying to figure out how to use all of this data- we are moving on to even more • Measurement is key! I like feeling confident. • Finally – the new technology is very cool!
  • 30. Final Plug • Follow me on Twitter @NuttingBH • Connect with me on LinkedIn • I teach Social Media Marketing and Internet Marketing at USD • Email: brandon.nutting@usd.edu

Editor's Notes

  1. Purpose of this talk is to give a glimpse into some insights that may or may not be coming and that may or may not help
  2. Big data is fantastic – if we find someone that can actually analyze it and make something meaningful out of it
  3. Measure HR, Skin, Workouts, Give text messages, plot charts, all this great data!
  4. Breakup captured on FitBit, The co-founder and CTO of Guesty, Koby Soto
  5. This is a colleague giving a guest lecture the other day
  6. Can we reliably make a comparison without knowing the context?
  7. Launch AdWords metrics, Facebook metrics, Snapchat metrics, Google Store from ad to purchase, Browsing Amazon to being presented on Facebook
  8. We can ask people about personality and their connection with a brand like “are you like coke or mountain dew” and that is not a weird question
  9. Lease-loved brands - I see what it is and now I am OUT