You Give 'Em the Pickle... Now What?
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The document outlines the key values and attributes that define the ideal culture for a restaurant business. It discusses focusing on service, food quality, cleanliness, financial responsibility, training employees, and prioritizing employees. It also identifies integrity, humility, consistency, being tough yet fair, honesty, and good communication as important traits for general managers to have to create and maintain this culture. Specific daily actions and measurements are recommended to instill these cultural values.
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You Give 'Em the Pickle... Now What?
- 1. You Gave Em The Pickle… Now what?!
- 2. What do you do when the motivational speaker packs up and goes home?
- 9. Is this …your Culture?
- 34. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 35. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 36. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 37. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 38. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 39. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 40. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items
- 41. Attributes of a Great General Manager Integrity Humility Consistent Tough/Fair Honorable Honest Communicator Values Service Food Quality Cleanliness Financials Training The Employee Specific Daily Action Items Culture
- 42. Close
Editor's Notes
- RG: You all know this guy, Bob Farrell. Bob gave us new images for customer service. Images he’s going to refresh your memory on. You probably don’t know that Bob was given the distinction of the MUFSO operator of the year in 1972, the second year of the award!... I’ll bet you didn’t know Bob was given the Horatio Alger award by none other then Norman Vincent Peale himself… The list of those award recipients are a who’s who of Americana. If you thought his restaurant work stopped with Farrell’s, you’re way off. A few years after his big sale to Marriott, Bob co-founded Pacific Coast Restaurants in his home town of Portland, Ore. This began another 20 year chapter. That’s where we met.