1. Yasmine
Khalifa
Contact
SKILLS
EDUCATION
HOBBIES
Work Experience
Courses
Extra-Curriculum Activities
yasmine111819@gmail.com
11.May.1991 | Married | Egyptian
+2 01156454445
5th settlement, New Cairo
Yasmine Khalifa
Alex Bank -
British University in Cairo -
Emirates NBD Bank -
FADB Bank -
Time Management Course
Treasury Course
Public Relations Team Member
Financial Risk Analyst
Financial Coordinator
Call Center Agent
Customer Service Intern
Liaising with various parties to gather and share relevant information. Ensuring accurate
billing of customers. Reporting activities related to processes. Handling utility and other
bills swiftly.
Manage large amounts of inbound and outbound calls in a timely manner. Identify
customers’ needs, clarify information, research every issue and provide solutions and
alternatives.
Maintaining a positive, empathetic and professional attitude toward customers at all
times. Responding promptly to customer inquiries. Communicating with customers
through various channels.
Recruited people to the club.
Organized events, including press conferences, exhibitions,
open days and press tours.
Make recommendations to reduce or control risk, which may involve an insurance
strategy. Forecast and monitor market trends. Consider proposed business decisions.
Present ideas via reports and presentations, outline findings and make
recommendations for improvements. Analyse a bank's market position and running
figures through complex modelling techniques to find value at risk VAR measurements.
SAIB Bank - Intern
Monitor and update client insurance policies and update Express Trade with insurance
details. When needed pay fees, file claims, collect premium reports and collect premium
fees for the insurance policy.
Letter of Credit and Guarantee Department | August 2013 - October 2013
Finance Department | August 2015 – March 2016
Risk Management Department | April 2016 - Present
Call Center Department | September 2014 - December 2014
Customer Service Department | January 2015 - July 2015
July 2017 | Egyptian banking institute
June 2018 | Egyptian banking institute
Financial Risk Management and Basel III
August 2019 | Egyptian banking institute
February 2012 - May 2012 | Bdaya BUE Activity Club
Financial Analysis, Risk
Analysis and Management,
Trema Systems, VAR
measurements and
Microsoft Office.
BSc Honors in Economics
& Political Science
Major Economics
Graduated from June 2013
Sports, Cooking, Travelling,
Basketball, Internet Surfing,
Shopping.
Reference available upon
request.
British University in Egypt
Risk Analyst Associate
