1. RAM I AL-BAJ ALI
1485 Trailwood Ave. ♦ Chula Vista, CA 91913
Phone: (702) 481-7340 ♦ Email: ramibajali@gmail.com
HOS PIT ALITY / SE C URITY MANAGE MENT
Dedicated and motivated professional with a strong background in hotel and casino management, security
operations, and organizational leadership. Possess years of successful experience working in fast-paced
environments, training and leading teams of productive employees, and facilitating positive relationships with a
wide range of clients, colleagues, and key business partners. Consistently recognized for outstanding contributions
and solid reputation for resolving complex issues. Commended for efficiency, priority management, and
communication skills. Computer savvy and familiar with many modern systems and software applications.
AREAS OF INTEREST
 Security Management
 Hospitality Operations
 Hotels & Casinos
 Organizational Support
 Records & Reporting
 Human Resources
 Client & VIP Relations
 Observation & Investigation
 Planning & Scheduling
 Policies & Procedures
 Compliance & Standards
 Performance Evaluation
 Interviewing & Hiring
 Training & Team Building
 CCTV & Surveillance
 Conflict Resolution
 Law Enforcement
 Asset Protection
 Emergency Response
 Quality Assurance
 Process Improvement
RECENT WORK EXPERIENCE
MGM Grand Hotel & Casino – Las Vegas, NV 2010-2016
Casino Security Supervisor II
 Supervise staff and coordinate daily security operations in a 5-star and AAA 5-Diamond resort
 Carry our various managerial duties in accordance with organizational policies and procedures
 Interview and hire security officers, oversee training, delegate duties, and evaluate performance
 Effectively resolve issues and interact with local law enforcement agencies when necessary
 Provide advice and assistance to human resources, facilities, and corporate safety personnel
 Monitor table games, casino cage, soft count, hard count, and change booth area and employees
 Manage patrolling logistics and ensure that all areas of the hotel and casino are properly covered
 Respond to emergency situations and testify in court as a representative of the company as needed
 Prepare reports and maintain strict confidentiality when conducting observations/investigations
 Escort VIPs and celebrities and operate CCTV and other digital equipment to conduct surveillance
 Promote quality assurance standards to meet objectives and ensure a positive guest experience
PREVIOUS WORK EXPERIENCE
Franks Expert Auto Service – Las Vegas, NV 2008-2010
Casino Security Supervisor II
CarMax – Henderson, NV 2007-2008
Inventory Specialist
Bank of America – Henderson, NV 2006-2007
Professional Teller
EDUCATION & TRAINING
Nevada School of Construction 2007-2009
OSHA Safety/Ground Movement/Heavy Equipment Machine Operation
Pima Medical Institute 2010-2010
Medical Assistant Certificate/CPR, AED & First Aid Certified