McTranz is a consulting firm focused on shared services and BPO lifecycle management. It provides services across the lifecycle from pre-sales through delivery. This includes transition and transformation services, M&A advisory, and operations consulting. McTranz's team has deep experience in BPO and shared services from prior roles at large companies. It aims to help clients improve performance through operational transformation programs.

1. BD- C- 04/12
BPO-Shared Services Life cycle
management services
“Industry Unique- Value Multiplied Solutions”
www.McTranz.com
25 Jan 2013
©All Rights Reserved

2. Confidentiality, Non Disclosure & Non Solicitation Agreement
This document contains confidential material for exclusive use
of our potential clients. The material, ideas, concepts & people
presented in these documents are to be used by your business
exclusively to evaluate our capabilities to provide value to your
business. This information and the ideas herein may not be disclosed
to anyone outside of your business or be used for purposes other than
the evaluation of our business relationship with you. Your business
and all its representatives, are bound by the confidentiality statement
in our Non Disclosure Agreement & Non solicitation agreement of our
people, contents & resources
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3. About us
 A niche Shared services-BPO consulting and M&A advisory services firm for ITES companies.
 McTranz is the First consulting company dedicated to make Solutions, Strategy, Transitions &
Transformations and Post merger harmonization stronger for the Industry. Top line impact.
 Experienced and capable professionals who have experience in running BPO, Shared services
& Manufacturing businesses. Done it themselves on the Ground. Combined 120 years of
experience
 Team has successfully done work on:
 Industry Benchmarking
 Tracking competitive landscape
 Offshoring strategy Formulation & Implementation
 Complex Transformation programs
 Offshoring Capability workshops
 Transition & Solutions Program Management
 Deal implementation, process improvement & vendor consolidation
 Post-merger policy harmonization
 Team made from seasoned former BPO, M&A and Shared services leadership executives from
GE, Accenture, Capita, Lehman brothers, TCS, Citigroup & Xerox.
 Mission : We aim to have Thought Leadership in the Science & Art of Projects &
Transformation solutions in the ITES industry. Be a Globally preferred expertise company
Creating the outstanding
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4. Service offerings
McTranz
Transitions-
Consulting services: BPO-SSC Transformation
Academy
Outsourcing –
Pre-Transaction & Post-Transaction Governance-Deal Transition &
Off-shoring Strategy,
Solution design & Operational Management Transformation
M&A advisory
Services Services Services Master Class ©
services
- Shared services -
Delivery center - Transformations - End to End Program
- Due diligence
set up end to end & project onshore - Offshoring certificate
- Bid & RFP support management Master Class
- M&A Strategy and - Toolkit & Templates
Advisory Services design - Transition planning - Transition Manager
- Business case
evaluation workshop
- Expansion strategy - Migration - Knowledge transfer
methodology design - Sales team training
- Vendor selection
- Vendor consolidation - Project Stabilization
- Process
- Solution architecture
- Sales- BD support Re-engineering - Reverse migration
- SLA definition
- M&A Due diligence - Functional - Change Management
Standardization onshore * ISO 29990:2010
- Pricing
- Transaction cycle Certified Master
implementation - Change Management Class Programme
-Technology solution
- New Delivery center - Delivery Procedure
- Risk mitigation
set up writing & work
instruction creation
- Industry Research
- Post integration
harmonization Contact us - solutions@mctranz.com www.McTranz.com
- 4
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5. BPO- Shared services Lifecycle
Solutions &Transformations
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6. McTranz Lifecycle Value Proposition
Assisting you & Creating Value across lifecycle from Pre-Sales through Delivery
Offshoring Lifecycle
Opportunity-Solution Transition Delivery
Execution Renewal
Plan
Program Deliver and Manage Service
Conduct Knowledge
Assess Due Assess.
Opportunity transfer Continually
Diligence Improve & Improve
Plan
Transition Service Delivery
People /
skills
Manage the business
Infrastructure
Ready
Solution Manager
Transition –Transformation Manager
Domain expert/ SME – Mortgages, Insurance, F&A, BFS, HRO
Confidential – McTranz Proprietary 6 solutions@McTranz.com

7. AFS Management Operating System Overview
Plug & Play Model : McTranz PMO
Expertise
across
Industry
Verticals
 Project resources Ready availability Strong
Experience
 Reduced Lead time across
Offshoring
cycle
 Big Savings Managing ALL
PMO
Workstreams
Our Suggested approach
1. Understand Your Current challenges, gaps ?
2. Work with you to design solution
3. Help you Bridge the capability & strategy gaps you need to get there
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8. Our Operational Transformation model
Program Management- Governance
Project Management  Strategic
Transformation
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Phase 6 facilitation :
Re-organization
Diagnose
 Productivity
& Plan
Consulting
expertise
enhancement
Process optimization Operate
Solution
 Organizational
Technology- Applications Intervention
 Transformation
Change Enablement Change
Management
Functional Optimization
 $$ MM cost save
T T T T T T T
Diagnose the opportunity for Design and develop the detailed program requirements, and Run the new
improved performance; craft the Deliver solution capabilities in the
solution plan and business case transformed
for Transformation environment
The Approach to Problem Solving
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9. Transitions Subject matter expertise
Transitions : Top 4 decision making criteria for BPO Buyers- Shared services
On the Ground experience running BPO-KPO businesses
McTranz Transition Before After
Solution engagement engagement
Timelines: 3 – 6 mths 2 – 4 mths
Average Transition time
Resources: 4 or more 3 or less
Project Manager deployed
Transition costs : Higher project costs
Time & heads save (if measured) Reduced Transition costs
Domains : Limited pool with both McTranz Ready service
Knowledge of Domains , Project & domain skills, 1 line experts to customize
verticals, horizontals, model try fit all your BFSI, F&A, HRO
Re-badging, TUPE work council needs
Industry unique expertise- Project Costs save for you
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10. Proprietary Industry 1st
McTranz Transitions &
Transformations
Academy
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11. Course Overview
3 day Off-shoring, Transition-Transformation Master Class ©
All Rights Reserved
Industry Challenge & Client concern - Lack of Skilled/Trained Transition practitioners to implement deals with limited
Competition knowledge. BPO-KPO Buyers, Providers & Shared services recognize this as a gap globally
Target Companies Objective
• Build Transition & Solutions management expertise in
your business including Soft skills & industry techniques
1. BPO- KPO companies
2. Shared services worldwide • Helps you get good Competition insight to help you make
3. BPO-KPO onshore buyers RFPs & Onshore Client meetings better. Win more deals
Who should attend ? Our Experience & differentiators
- Off shoring Project/Program Managers - Conducted 18 Transition trainings 15-160 batch size in UK,
- Transition managers Mauritius, Hungary, Mumbai & Delhi.
- Operations delivery managers - Handled over 70 Transition & Solutions projects. 540 processes
- Quality managers
- Executed Multi-tower, Multi-Country deals ourselves, well
- Shared services managers
- Sales managers known Fortune 200 names globally
- IT managers Training approach
27 2.00
24
21 1.50
No. of Cases
18
15
TAT
1.00
12
9
6 0.50
3
0 0.00
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Days No. Of Cases TAT Target TAT (in Business Days)
Gather training
needs, expectations, Customize Training
Current Skill level Master Class delivery 3 Industry Ready
Assessment Certification Project
design days
Manager
Helping O& O industry take Transition management expertise to next levels
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12. McTranz Value Proposition : What makes us unique ?
Value Proposition Benefits to you
Direct on-ground Expertise/ • Strategy and Solutions tested & proven in real life by our experts themselves.
profiles of our experts Making projects Robust & of Finest global benchmarks unlike other “On the
fence” consultants. We’ve done it ourselves.
Actual Provider & Client side
experience with Genpact, TCS, • Strong PMO, Transformation experience. Access to Best in class approach to
Citigroup, Accenture, Lehman Brothers your problems practiced by industry leaders. Easy delivery of Complex, Multi-
& Xerox tower, Multi-geography Transformation projects
Strong Project management & • Tailored models to make it directly applicable to your business.
Governance background You leverage our extensive Project management expertise gained from over
70 projects.
McTranz is the First consulting • You add value to your business & more Client wins. No other company does
company dedicated to make this, focused on these 4 domains
Solutions, Strategy, Transitions &
Transformations stronger for the • We work with limited select clients for closer & intense engagement,
Industry documented results
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13. Thank You
McTranz Solutions Private Ltd.
Phones +91. 22 40907258
+91. 99877 08811
+44. 77843 36344
Email Solutions@mctranz.com
www.McTranz.com
Confidential – McTranz Proprietary solutions@McTranz.com