Xpressions 4.0 Enhancements
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The document describes new features in HiPath Xpressions v4.0, including web access to voice messages from a PC and continuous playback of messages over the telephone. It provides details on new enhancements like trusted number access for bypassing login, one-button controls for playback, and programmable shortcut paths. The update also improves integration with the HiPath 4000 system.
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Xpressions 4.0 Enhancements
- 1. What’s New with HiPath Xpressions v4.0?
- 2. HiPath Xpressions v4.0 Web Mail Client Web access to voice messages.
- 3. HiPath Xpressions v4.0 Web Mail Client, cont’ PC and telephone playback New and Saved Messages Date/Time Stamp and Length (seconds) Caller ID or Xpressions User ID Urgent and Private Flags (cannot forward private messages) Save messages to your PC hard drive Forward messages off-system to an e-mail address (with SMTP connector enabled) Message search (Enquiry) and CTI Journal – if enabled
- 4. HiPath Xpressions v4.0 Telephone User Interface Improvements Trusted Number Access No requirement to enter mailbox ID or password. If calling Direct Access: Only need to press #, then go directly to Home State prompts. If calling Callback Access: Do not have to press any key and go directly to Continuous Playback mode for voice messages. Recommended for “secure” phones, such as mobile or home phones.
- 5. New Enhancements Continuous Playback “on the fly” Press [5] to Listen instead of [3] Mark messages read or leave unread Trusted Number Access If enabled, user can program 3 secure numbers Bypass normal login ID / Password Go directly to auto playback mode for new voice messages
- 6. Key Features (cont’d) TUI “1- Press” Buttons During Message Playback 1-Reply 2-Skip to next message 3-Replay 4-Save 5-Forward 6-Delete 7-Slow down, 9-Speed up Enable/disable each button individually (system-wide) New Programmable Shortcut Paths Create your own top-level TUI (by user) Web Mail Client – Free Bonus for Voice-Only Users GUI access to voice messages
- 7. HiPath Xpressions v4.0 Telephone User Interface Improvements, cont’ Updated Abbreviated Prompts New Continuous Playback “On the Fly” New Group Mailbox Capability – Shared by up to 99 extensions Improved Message Playback Control – Speed Up/Slow Down One-Button keys for Delete, Save, Skip, Reply, Forward, Replay
- 8. HiPath Xpressions v4.0 Telephone User Interface Improvements, cont’ Enhanced Handling of Un-Addressed Recorded Voice Messages – Recorded Message Saved in “Outgoing Messages” TUI Folder – If Unified Msg, Message appears in Outlook “Drafts” Folder
- 9. HiPath Xpressions v4.0 Telephone User Interface Improvements, cont’ Programmable Shortcut Paths Quick access to commonly used features. HiPath 4000 Integration
- 10. HiPath Xpressions v4.0 Telephone User Interface Improvements, cont’ Programmable Shortcut Paths Quick access to commonly used features. HiPath 4000 Integration
Editor's Notes
- Web Client Each V4.0 licensed Xpressions mailbox user also has use of a Web Client for mailbox access if enabled for the user by the system administrator. This means that a voice-only licensed user can experience the benefits of a GUI presentation of voice messages. Benefits include: “Seeing” your voicemail at a glance and selecting your message of interest by Urgent flag, New or Saved messages, Date/time stamp, Caller ID or Xpressions user id, Message length
- Looking back to the strategic objective for 4.0 to get the PhoneMail installed base to make the move, here’s one feature which gives the voice-only user a reason to want to migrate. And so far, over 75% of Xpressions users have been Voice-Only. The Web Mail Client gives a “taste of unified messaging” to the voice-only users. They can now see their voice messages on their PC, and select which ones they want to listen to first. They can save messages to their hard drive. And they can email their voice messages. And…. the Web Client is available for all users with no extra license needed.
- We listen to our customers feedback! Much of the content included in this release is based on customer requests! Trusted Number Access When enabled by the System Administrator (via system parameter), users can configure up to 3 trusted numbers in the Web Assistant. When the user calls into Xpressions via direct or callback access, Xpressions detects the calling party ID information, compares it with the trusted numbers configured for the user, and if a match is found the user is allowed to log in without entering mailbox number and password. If the user calls the Direct Access number from a trusted number, he/she can just press [#] to be directed immediately to his mailbox’s Home State in the TUI menu. If the user calls the Callback Access number, Xpressions immediately grants access and begins to playback any voice messages in a continuous playback mode.
- One of the interesting statistics that we’ve learned from our years of experience with Xpressions unified messaging is that we almost never ship a system which has 100% UM users. Every enterprise has some voice-only users. In fact, we do ship Xpressions systems which are 100% voice-only. Therefore, a key focus area for our latest V4.0 release was to improve the user experience for voice-only users. We recognized that we had to provide good reasons for PhoneMail users to want to move to voice-only Xpressions even if they were going to remain voice-only users. FOR EXAMPLE: After successful login, get “XpressMenu” prompts : “ You have xx new messages” “ To Listen, push 3 Record, push 1 Change Answering options, push 8” All main menu keys are still active, but Xpressions only prompts for most-used functions After timeout if no key pressed, main menu is presented Trusted Number Access When enabled by the System Administrator (via system parameter), users can configure up to 3 trusted numbers in the Web Assistant. When the user calls into Xpressions via direct or callback access, Xpressions detects the calling party ID information, compares it with the trusted numbers configured for the user, and if a match is found the user is allowed to log in without entering mailbox number and password. If the user calls the Direct Access number from a trusted number, he/she can just press [#] to be directed immediately to his mailbox’s Home State in the TUI menu. For the real “road warrior”, we’ve combined Trusted Number with Continuous Playback. If the user calls the Callback Access number, Xpressions immediately grants access and begins to playback any voice messages in a continuous playback mode (like an answering machine).
- We listen to our customers feedback! Much of the content included in this release is based on customer requests! Updated Abbreviated Prompts For users who are familiar enough with the system TUI to choose abbreviated prompts, we have further streamlined the prompts, making them less wordy and eliminating redundancy. For example, only the most commonly used functions are presented at first login: You have XX new messages” (XX = the total number of NEW messages, all types) To Listen push 3, Record push 1, Change Answering options push 8” (All menu keys are still active even though Xpressions is only prompting for these.) If the user does not press a key within a configurable time period (default is 5 seconds), then the normal TUI Home State menu is played. Continuous Playback “On the Fly” When in the TUI Home State, if a user presses [5] to listen (instead of [3]), his/her unread voice messages are played back one after the other with no interaction required from the user (like an answering machine). The playback can be interrupted at any time by the [*] key to process a message. The priority order of message playback is: myXpressions folder urgent voice messages, myXpressions folder regular voice messages, Inbox folder urgent voice messages, Inbox folder regular voice messages. Group Mailbox A single user mailbox (1 user license) may be shared by multiple extensions (up to 99). The mailbox needs only one set of greetings and is administered as a single mailbox. Only one user can access the mailbox at any one time. However, the mailbox can be configured to send message waiting notification to all of the extensions. Improved Message Playback Control During playback of a voice message on the TUI, the user can change the speed of the message playback via the [9] key (to speed up) and [7] key (to slow down).
- We listen to our customers feedback! Much of the content included in this release is based on customer requests! Simplified Caller ID Presentation A new capability in V4.0 called NCO (number conversion object) allows the administrator to adjust the way telephone numbers are presented to the user. For example, the caller ID in the message header can be presented with or without country code and/or area code. Enhanced Handling of Un-Addressed Recorded Voice Messages If a user has recorded or is recording a message and hangs up before addressing the message, Xpressions saves the recording in the “Outgoing Messages” folder. The user can then call back in to address the message and send it.
- We listen to our customers feedback! Much of the content included in this release is based on customer requests! New Programmable Shortcuts capability. In the TUI Home State, the [4] key was not being used for anything, so we put it to work. With 4.0, you get to program up to 9 shortcuts (41 to 49). You program them like “Speed dial” sequences in the Web Assistant. Up to 64 characters in the string – gives you the power to be creative in what you program. For instance: Simulate the top level Octel TUI. Simplify the daily recording of Alternate Greeting. Change your mobility target number from cell phone to land line, e.g. Forward calls from desk phone to cell, for example via the TUI (HiPath 4000 integration only). Call to any phone number allowed by switch COS.