The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong is already services based. Service innovation – not only in services but also in manufacturing sectors – is already becoming a significant transformational force for these developed economies. This workshop provides participants with: (1) an overall understanding of the fundamental ways by which a firm’s knowledge-based organizational capabilities enable service innovation and how these capabilities must be configurable and aligned with the enterprise strategy for superior value co-creation with the customers; (2) a holistic and in-depth understanding of prevailing practical methods for developing and aligning the service innovation models, processes and operations with both the espoused enterprise strategy and customer value proposition to achieve sustainable competitive advantage; and (3) to relate and assess the suitability of the strategy-aligned service innovation concepts, models and methods for their own organizations. Furthermore, to operationalise the above, the Workshop also focusses on the key business concepts and technologies for organizations to orchestrate service innovations. Among others, agile organisations need to possess dynamic capabilities, constantly explore new business models, and foster quality process management via good governance and flexibility. Advancements in Cloud Computing and Business Process Management (BPM) provide the much needed business and technological support for organisations to practice the above. The Cloud provides far more than just scale-able IT infrastructure but increasingly being seen as a compelling force for engineering on demand business innovations. Cloud-based services can be charged as pay by usage hence shielding many businesses from the risks that are commonly associated with launching a new business venture. In the Cloud, expertise, solutions and creative ideas can be sourced as well as the design and execution of collaborative Knowledge Work.

1. The world’s economy is increasingly service-based. More
than 75% of GDP in the developed markets including
Hong Kong is already service-based. Service innovation in
both services and manufacturing sectors are already
becoming a significant transformational force in these
developed economies.
A workshop on
Knowledge-based Service Innovation
Date:25 June 2013 (Tuesday), 9:30am – 5:30pm
Venue: The Hong Kong Polytechnic University
Fee: HK$1600 (regular); HK$1280 (KMIRC members)
Speakers:
Prof Eng Chew Professor of Business & IT Strategy, Faculty of Engineering
and IT, University of Technology, Sydney
Prof Eric Tsui Professor & Associate Director, KMIRC, PolyU
Introduction
Thus, firms in developed markets are becoming service centered, and focused on the customer.
Service centered firms co-create value with their customers through the dynamic configuration of
their people (knowledge), processes and technologies, known collectively as organizational
capabilities.
This workshop provides participants with: (1) an overall understanding of the fundamental ways by
which a firm’s knowledge-based organizational capabilities enable service innovation and how these
capabilities must be configurable and aligned with the enterprise strategy for superior value co-
creation with the customers; (2) a holistic and in-depth understanding of prevailing practical methods
for developing and aligning the service innovation models, processes and operations with both the
espoused enterprise strategy and customer value proposition to achieve sustainable competitive
advantage; and (3) to relate and assess the suitability of the strategy-aligned service innovation
concepts, models and methods for their own organizations.
Furthermore, to operationalise the above, the Workshop also focusses
on the key business concepts and technologies for organizations to
orchestrate service innovations. Among others, agile organisations
need to possess dynamic capabilities, constantly explore new
business models, and foster quality process management via good
governance and flexibility. Advancements in Cloud Computing and
Business Process Management (BPM) provide the much needed
business and technological support for organisations to practice the
above. The Cloud provides far more than just scale-able IT
infrastructure but increasingly being seen as a compelling force for
engineering on demand business innovations. Cloud-based services
can be charged as pay by usage hence shielding many businesses
from the risks that are commonly associated with launching a new
business venture. In the Cloud, expertise, solutions and creative ideas
can be sourced as well as the design and execution of collaborative
Knowledge Work.

2. Prof. Eric Tsui,
Professor & Associate Director ,
Knowledge Management and Innovation Research Centre,
The Hong Kong Polytechnic University
Eric Tsui was Chief Research Officer, Asia Pacific and Innovation Manager at Computer Sciences
Corporation (CSC) between 2000 and 2005 and currently a Professor at The Hong Kong Polytechnic
University. He practices and carries out research in, among others, Knowledge Management technologies,
taxonomy creation and maintenance, knowledge communities, Web 2.0, cloud computing and Personal
Knowledge Management (PKM). He leads the teaching, supervision and delivery of consultancy services in
all technology-related subjects and projects in the Knowledge Management and Innovation Research
Centre (KMIRC). Professor Tsui is a member of the CIGREF Foundation (France) specialising on Web 2.0, a
member of the AIIM (USA) advisory board on Enterprise 2.0, a research advisor to the Artificial
Intelligence Cluster at MIMOS Berhad (Malaysia), an honorary advisor in KM for the HK Police College and
a member of the Technology Assessment Sub-Committee in the Hospital Authority. In the past 6 years, he
has custom designed and delivered numerous workshops on KM technologies, enterprise portals,
collaboration tools, Web/Enterprise 2.0, Cloud Computing, Business Process Management and Personal KM.
A member of the Australian and Hong Kong Computer Societies, he has B.Sc. (Hons.), PhD and MBA
qualifications. He is also the recipient of several learning and teaching innovation awards at PolyU.
Facebook profile https://www.facebook.com/eric.tsui.58
LinkedIn profile http://hk.linkedin.com/in/ericyhtsui
Academia.edu profile http://polyu.academia.edu/EricTsui
Speaker’s Profile
His achievements included delivery of several hundreds of million Australian dollars of business value
through business process re-engineering and organizational transformation. Currently, Eng leads the
Organizations of the Future Research Group in UTS, and is active in Service Innovation on which he
recently published a textbook, entitled “Knowledge Driven Service Innovation and Management”. He
received B.E. (University of Melbourne) and Ph.D. (University of Sydney).
Eng Chew is Professor of Business and IT Strategy at the University of Technology,
Sydney (UTS), and a part-time Industry Advisor. A former Chief Information Officer
of SingTel Optus, Eng had held various executive roles (including product
development), over 25 years, in IT and telecommunications industries in Australia.
Registration Online Registration: http://kmirc.ise.polyu.edu.hk/events.php
For enquiries, please contact Miss Cuby Chow
Email: cuby.chow@polyu.edu.hk Tel: 3400 3158
Prof. Eng Chew,
Professor
Business and IT Strategy,
University of Technology, Sydney (UTS)