10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...2016
The talk summarises the lessons learnt from nearly 200 cases of Knowledge Management journeys by Hong Kong and Asian enterprises. Much of the data is gained through the extensive number of student, consultancy and research projects carried out or supervised by KMIRC staff at private companies, non-profit social services organizations and government departments. The projects include KM readiness assessments, knowledge audit, strategy formulation, taxonomy design and maintenance, cultural assessment and organizational change, knowledge retention from near-retirees, requirements elicitation and selection of collaboration tools including portals, search engine assessments, configuration and continuous improvements, IC reporting and many more. The speaker will outline the challenges and their respective solutions, the theory-practice gap, as well as some easy “entry points” into KM.
This talk is an extended version of an award-winning presentation delivered at the recently held European Conference on Knowledge Management, Udine, Italy.
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
Lessons learnt from nearly 200 cases of knowledge management journeys by hong...2016
The talk summarises the lessons learnt from nearly 200 cases of Knowledge Management journeys by Hong Kong and Asian enterprises. Much of the data is gained through the extensive number of student, consultancy and research projects carried out or supervised by KMIRC staff at private companies, non-profit social services organizations and government departments. The projects include KM readiness assessments, knowledge audit, strategy formulation, taxonomy design and maintenance, cultural assessment and organizational change, knowledge retention from near-retirees, requirements elicitation and selection of collaboration tools including portals, search engine assessments, configuration and continuous improvements, IC reporting and many more. The speaker will outline the challenges and their respective solutions, the theory-practice gap, as well as some easy “entry points” into KM.
This talk is an extended version of an award-winning presentation delivered at the recently held European Conference on Knowledge Management, Udine, Italy.
How to Harvest Knowledge Through “After Action Review”?2016
This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models. Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.
「香港最受推崇知識型機構大獎」[Hong Kong Most Admired Knowledge Enterprise (MAKE) Award]是享負盛名的知識管理獎項,旨在鼓勵本地企業善用知識管理,將知識及無形資產轉化為企業的寶貴資源,並表揚企業有關的傑出成就。在企業推行知識管理,不但有助管理層作出更好的決策,而且能促進企業的學習文化建設、鼓勵組織創新和可持續增長。
推行知識管理除了為大型企業帶來效益外,其實也可幫助一些知識密集的中小型企業,包括資訊科技 、顧問、專業、服務業及依賴科技的製造業提升企業的無形資產, 減少員工流失所引致的影響。有見及此,香港理工大學知識管理及創新研究中心於去年推出香港最受推崇知識型中小企大獎 [Hong Kong MAKE Award (SME)],今年已是第二年,以鼓勵更多的中小企業推行知識管理。
Workshop on Knowledge-based Service Innovation2016
The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong are produced by services. Service innovation in both services and manufacturing sectors is shaping up as a significant transformational force in these developed economies. Accordingly, firms in developed markets are becoming service centered, and focused on enhancing the customer experience. Service centered firms often co-create value with their customers through the dynamic configuration of their people (knowledge), processes and technologies which, collectively, are known as organizational capabilities.
Hong Kong MAKE Award 2015 is open for application now! 2016
The MAKE Award is a prestigious global award, and it was launched in Hong Kong by the Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University in 2008. The purpose of this award is not just to acknowledge the commitment of companies and organisations in Knowledge Management (KM), but also to bring the public recognition to those organisations that have achieved outstanding performance in KM activities.
Seminar on winning recipes from best knowledge enterprises2016
The Global Most Admired Knowledge Enterprise (MAKE) Award is an international benchmark of best practice knowledge management. This prestigious international award was launched in 1998 and sought to recognize organizations which out-perform their peers in creating stakeholders values by practising knowledge management and intellectual capital management. The launch of the MAKE Award provides a platform for enterprises to benchmark their KM performance with organizations locally, regionally and globally. It also encourages local organizations to start their KM journey. Through participation, an organization needs to analyze its strengths and weaknesses against the eight assessment criteria and strives to make improvement. As a result, its productivity, competitiveness and sustainability can be enhanced.
The success stories of these awardees are invaluable for enterprises which aim to embark on a corporate KM journey, or continue to flourish from existing KM implementation.
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony 2016
We are glad to invite you to join our coming Asian Knowledge Forum cum MAKE Award Presentation Ceremony jointly organized by KMIRC and Hong Kong Productivity Council.
The event will be a 3 days event being held from 13-15 Jan 2015. It consists of
• One day Forum (13 Jan 2015)
• MAKE Award Presentation Ceremony held at Dinner Banquet (13 Jan 2015)
• Company Visits to KM companies in Hong Kong and Shenzhen (14 and 15 Jan 2015)
Cloud computing & big data for service innovation & learning2016
Cloud Computing and Big Data for Service Innovations & Learning
Up till now, most of the adoption of cloud computing focusses on the automation and consolidation of traditional IT services. As such, the gains are confined to the uniformity of control, cost reduction and better governance. Recent adoption of the cloud has gradually moved into tactical and even strategic levels thereby demonstrating a high level of gains for using the cloud for business transformations and innovations. Such benefits include dynamism in business model compositions and speed and ease in orchestrating service innovations in the cloud. This talk will shed light on how massive and rapid accumulation of data in the cloud can support human-machine cooperative problem solving and re-define the landscape of Open Innovation and Connectionist Learning via a Knowledge Cloud.
Seminar on social strategies in action:Driving Business Transformation2016
This interactive seminar helps social business strategists, business managers, practitioners and change leaders gain in-depth understanding as to how social media technologies are being adopted in global companies internally to drive business transformation. The speaker will share real life use cases, and invite the participants to share your use cases. Together, we will discuss the critical success factors and the challenges to drive successful business transformation - enabled by enterprise social networking (ESN) platform - in the workplace context.
Innovation has long been recognized as crucial for the long term survival and competitiveness of firms and enterprises. It helps enterprise to create new products/services, open new market and attract customers as well as accelerate business growth. How can a company nurture innovation in the workplace and enable it to become repeatable and managed practices? Through this workshop, you can find out the answers and how innovation can create value for your company.
In Part I of this workshop, you will hear directly from the former Chief Knowledge Officer (CKO) of the DoN who will share the OL strategies and approaches that led to MAKE recognition.
In Part II, tools that you can immediately apply for results will be introduced and detailed. Effectively applied in and emerging from DoN successes, these tools empower decision-makers at all levels of the organization, directly impacting the quality of organizational decision-making. They fall into the areas of: Facilitating Knowledge Flows (example, Relationship Network Management); Before/During/After Action Learning (examples, Continuous Improvement Review and Interrupted Case Study); and Knowledge Capacities (examples, Shifting Frames of Reference and Engaging Tacit Knowledge).
In Part III, in the context of Organizational Learning and Knowledge Management, the speaker and the facilitator will open the floor and offer their expertise to help solve real-life problems in your organizations. Participants in the workshop are invited to hand in their issues of concern prior to the workshop (can be anonymous), or bring them up during the workshop as time permits.
This year’s conference is co-organized by the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA) at Bangkok University (Thailand) and the Knowledge Management and Innovation Research Center (KMIRC) of The Hong Kong Polytechnic University (Hong Kong), and will be held in Bangkok, the capital and the most populous city of Thailand.
The conference aims to:
provide a cross-cultural platform for the Knowledge Management practitioners and academics in Asia to network with their counterparts in the West and vice versa.
discuss the topics of mutual interests and navigate together the next generation of Knowledge and Innovation Management.
enhance international networking and collaborations
Workshop on “How to harvest knowledge through After Action Review”2016
This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models.
Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
How to Harvest Knowledge Through “After Action Review”?2016
This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models. Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.
「香港最受推崇知識型機構大獎」[Hong Kong Most Admired Knowledge Enterprise (MAKE) Award]是享負盛名的知識管理獎項,旨在鼓勵本地企業善用知識管理,將知識及無形資產轉化為企業的寶貴資源,並表揚企業有關的傑出成就。在企業推行知識管理,不但有助管理層作出更好的決策,而且能促進企業的學習文化建設、鼓勵組織創新和可持續增長。
推行知識管理除了為大型企業帶來效益外,其實也可幫助一些知識密集的中小型企業,包括資訊科技 、顧問、專業、服務業及依賴科技的製造業提升企業的無形資產, 減少員工流失所引致的影響。有見及此,香港理工大學知識管理及創新研究中心於去年推出香港最受推崇知識型中小企大獎 [Hong Kong MAKE Award (SME)],今年已是第二年,以鼓勵更多的中小企業推行知識管理。
Workshop on Knowledge-based Service Innovation2016
The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong are produced by services. Service innovation in both services and manufacturing sectors is shaping up as a significant transformational force in these developed economies. Accordingly, firms in developed markets are becoming service centered, and focused on enhancing the customer experience. Service centered firms often co-create value with their customers through the dynamic configuration of their people (knowledge), processes and technologies which, collectively, are known as organizational capabilities.
Hong Kong MAKE Award 2015 is open for application now! 2016
The MAKE Award is a prestigious global award, and it was launched in Hong Kong by the Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University in 2008. The purpose of this award is not just to acknowledge the commitment of companies and organisations in Knowledge Management (KM), but also to bring the public recognition to those organisations that have achieved outstanding performance in KM activities.
Seminar on winning recipes from best knowledge enterprises2016
The Global Most Admired Knowledge Enterprise (MAKE) Award is an international benchmark of best practice knowledge management. This prestigious international award was launched in 1998 and sought to recognize organizations which out-perform their peers in creating stakeholders values by practising knowledge management and intellectual capital management. The launch of the MAKE Award provides a platform for enterprises to benchmark their KM performance with organizations locally, regionally and globally. It also encourages local organizations to start their KM journey. Through participation, an organization needs to analyze its strengths and weaknesses against the eight assessment criteria and strives to make improvement. As a result, its productivity, competitiveness and sustainability can be enhanced.
The success stories of these awardees are invaluable for enterprises which aim to embark on a corporate KM journey, or continue to flourish from existing KM implementation.
Asian Knowledge Forum cum 2014 MAKE Award Presentation Ceremony 2016
We are glad to invite you to join our coming Asian Knowledge Forum cum MAKE Award Presentation Ceremony jointly organized by KMIRC and Hong Kong Productivity Council.
The event will be a 3 days event being held from 13-15 Jan 2015. It consists of
• One day Forum (13 Jan 2015)
• MAKE Award Presentation Ceremony held at Dinner Banquet (13 Jan 2015)
• Company Visits to KM companies in Hong Kong and Shenzhen (14 and 15 Jan 2015)
Cloud computing & big data for service innovation & learning2016
Cloud Computing and Big Data for Service Innovations & Learning
Up till now, most of the adoption of cloud computing focusses on the automation and consolidation of traditional IT services. As such, the gains are confined to the uniformity of control, cost reduction and better governance. Recent adoption of the cloud has gradually moved into tactical and even strategic levels thereby demonstrating a high level of gains for using the cloud for business transformations and innovations. Such benefits include dynamism in business model compositions and speed and ease in orchestrating service innovations in the cloud. This talk will shed light on how massive and rapid accumulation of data in the cloud can support human-machine cooperative problem solving and re-define the landscape of Open Innovation and Connectionist Learning via a Knowledge Cloud.
Seminar on social strategies in action:Driving Business Transformation2016
This interactive seminar helps social business strategists, business managers, practitioners and change leaders gain in-depth understanding as to how social media technologies are being adopted in global companies internally to drive business transformation. The speaker will share real life use cases, and invite the participants to share your use cases. Together, we will discuss the critical success factors and the challenges to drive successful business transformation - enabled by enterprise social networking (ESN) platform - in the workplace context.
Innovation has long been recognized as crucial for the long term survival and competitiveness of firms and enterprises. It helps enterprise to create new products/services, open new market and attract customers as well as accelerate business growth. How can a company nurture innovation in the workplace and enable it to become repeatable and managed practices? Through this workshop, you can find out the answers and how innovation can create value for your company.
In Part I of this workshop, you will hear directly from the former Chief Knowledge Officer (CKO) of the DoN who will share the OL strategies and approaches that led to MAKE recognition.
In Part II, tools that you can immediately apply for results will be introduced and detailed. Effectively applied in and emerging from DoN successes, these tools empower decision-makers at all levels of the organization, directly impacting the quality of organizational decision-making. They fall into the areas of: Facilitating Knowledge Flows (example, Relationship Network Management); Before/During/After Action Learning (examples, Continuous Improvement Review and Interrupted Case Study); and Knowledge Capacities (examples, Shifting Frames of Reference and Engaging Tacit Knowledge).
In Part III, in the context of Organizational Learning and Knowledge Management, the speaker and the facilitator will open the floor and offer their expertise to help solve real-life problems in your organizations. Participants in the workshop are invited to hand in their issues of concern prior to the workshop (can be anonymous), or bring them up during the workshop as time permits.
This year’s conference is co-organized by the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA) at Bangkok University (Thailand) and the Knowledge Management and Innovation Research Center (KMIRC) of The Hong Kong Polytechnic University (Hong Kong), and will be held in Bangkok, the capital and the most populous city of Thailand.
The conference aims to:
provide a cross-cultural platform for the Knowledge Management practitioners and academics in Asia to network with their counterparts in the West and vice versa.
discuss the topics of mutual interests and navigate together the next generation of Knowledge and Innovation Management.
enhance international networking and collaborations
Workshop on “How to harvest knowledge through After Action Review”2016
This workshop will cover the development history and evolution of After Action Review as well as different types of implementation models.
Through the use of case studies and interactive exercise, application of this tool to support knowledge development and capturing will be illustrated. Management and governance issues associated with the deployment and operation of this knowledge capture tool in a corporate environment will also be studied.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.