The document is a CV for Mohammed M R Talukdar that summarizes his experience and qualifications as an Enterprise Architect. It includes the following key points:
- He has over 25 years of experience in building, driving, and motivating business and technology teams through creative vision, strategic alignment, governance, and thought leadership.
- His areas of expertise include enterprise architecture, business and IT strategy alignment, systems integration, solutions architecture, service oriented architecture, and various technologies like cloud, mobility, big data, and social media.
- He has led technology strategies and roadmaps for organizations like Reliance Jio Infocomm Ltd and the UK Ministry of Defence, creating frameworks to align business and technology.
Enterprise Strategy Business Enterprise Architect Job Descriptiontdahl
This role is for an Enterprise Architect at Microsoft who will deliver advisory and planning services to top enterprise customers. The architect will help customers achieve business goals by leveraging the Microsoft platform through strategic planning and technology initiatives. They will develop relationships with business executives to translate needs into IT strategy and drive initiatives for early results. Additionally, the architect will promote architectural best practices, Microsoft technologies, and maximize value from the customer relationship. Qualifications include 8-10 years of business and IT consulting experience, understanding of markets/industries, and executive-level communication skills.
The document discusses different approaches an IT services company can take to incubate emerging technologies and build capabilities around them. It describes three main approaches: the "deep dive first" approach where R&D explores a technology in-depth before bringing it to delivery units; the "hand in hand" approach where R&D and delivery units collaborate early in the process; and crowdsourcing challenges to the organization. It provides examples of how these approaches have worked or not worked for technologies like cloud computing, enterprise mobility, location intelligence and IoT. The document advocates that a collaborative approach involving both R&D and delivery units early on tends to be most effective for technology adoption.
The document discusses how the role of program and project managers is evolving in the era of lean and cloud computing. It outlines three key ways the role is changing: 1) Program managers are becoming lean champions and helping teams adopt lean principles to develop products iteratively; 2) They are focusing more on being the voice of the customer to ensure products meet customer needs; 3) They are bringing more data-driven analytics to product development and using metrics to analyze customer usage and feedback. The document provides examples of how program managers at Adobe are implementing these changes to help teams innovate more quickly and deliver continuous value to customers.
Social media, mobile devices, analytics and cloud computing (SMAC) have combined to create a technology ecosystem that supports project management. SMAC allows project managers to access information anytime from anywhere, collaborate more effectively with teams, and gain insights from analytics. While SMAC has benefits, successful adoption depends on factors like an organization's business model and culture. Project managers must redefine processes and best practices to leverage SMAC's value.
Knowledge Management System for New Product DevelopmentStephen Au
This document discusses knowledge management systems (KMS) to support new product development. It begins by defining knowledge and knowledge management frameworks. It then covers topics like the types of product innovation, categories of knowledge, and tools that can support a KMS. The document proposes that a KMS architecture is needed to integrate people, processes, and technologies. It also discusses key principles for effective knowledge management and a KM maturity model. The overall aim appears to be providing guidance on developing and implementing a KMS to facilitate knowledge sharing and organizational learning for new product development.
The summary is for a senior consultant position at Microsoft focusing on SharePoint. The role involves being an expert in Microsoft products and technologies to help customers solve business problems and leverage their technology investments. Key responsibilities include delivering high-quality solutions, managing customer relationships, contributing to skills development, and collaborating across teams.
Enterprise Architecture platform for connected government Practice & InnovationSoftware Park Thailand
The document provides an overview of enterprise architecture frameworks and methodologies. It discusses that enterprise architecture models both the technology strategy and aspects of the overall business. When selecting a framework and methodology, organizations have two choices - adopt the closest standard framework or adopt a hybrid approach. The benefits of each are outlined. It also stresses the importance of the architect's understanding of business requirements for selection and determining an implementation approach and order.
Enterprise Strategy Business Enterprise Architect Job Descriptiontdahl
This role is for an Enterprise Architect at Microsoft who will deliver advisory and planning services to top enterprise customers. The architect will help customers achieve business goals by leveraging the Microsoft platform through strategic planning and technology initiatives. They will develop relationships with business executives to translate needs into IT strategy and drive initiatives for early results. Additionally, the architect will promote architectural best practices, Microsoft technologies, and maximize value from the customer relationship. Qualifications include 8-10 years of business and IT consulting experience, understanding of markets/industries, and executive-level communication skills.
The document discusses different approaches an IT services company can take to incubate emerging technologies and build capabilities around them. It describes three main approaches: the "deep dive first" approach where R&D explores a technology in-depth before bringing it to delivery units; the "hand in hand" approach where R&D and delivery units collaborate early in the process; and crowdsourcing challenges to the organization. It provides examples of how these approaches have worked or not worked for technologies like cloud computing, enterprise mobility, location intelligence and IoT. The document advocates that a collaborative approach involving both R&D and delivery units early on tends to be most effective for technology adoption.
The document discusses how the role of program and project managers is evolving in the era of lean and cloud computing. It outlines three key ways the role is changing: 1) Program managers are becoming lean champions and helping teams adopt lean principles to develop products iteratively; 2) They are focusing more on being the voice of the customer to ensure products meet customer needs; 3) They are bringing more data-driven analytics to product development and using metrics to analyze customer usage and feedback. The document provides examples of how program managers at Adobe are implementing these changes to help teams innovate more quickly and deliver continuous value to customers.
Social media, mobile devices, analytics and cloud computing (SMAC) have combined to create a technology ecosystem that supports project management. SMAC allows project managers to access information anytime from anywhere, collaborate more effectively with teams, and gain insights from analytics. While SMAC has benefits, successful adoption depends on factors like an organization's business model and culture. Project managers must redefine processes and best practices to leverage SMAC's value.
Knowledge Management System for New Product DevelopmentStephen Au
This document discusses knowledge management systems (KMS) to support new product development. It begins by defining knowledge and knowledge management frameworks. It then covers topics like the types of product innovation, categories of knowledge, and tools that can support a KMS. The document proposes that a KMS architecture is needed to integrate people, processes, and technologies. It also discusses key principles for effective knowledge management and a KM maturity model. The overall aim appears to be providing guidance on developing and implementing a KMS to facilitate knowledge sharing and organizational learning for new product development.
The summary is for a senior consultant position at Microsoft focusing on SharePoint. The role involves being an expert in Microsoft products and technologies to help customers solve business problems and leverage their technology investments. Key responsibilities include delivering high-quality solutions, managing customer relationships, contributing to skills development, and collaborating across teams.
Enterprise Architecture platform for connected government Practice & InnovationSoftware Park Thailand
The document provides an overview of enterprise architecture frameworks and methodologies. It discusses that enterprise architecture models both the technology strategy and aspects of the overall business. When selecting a framework and methodology, organizations have two choices - adopt the closest standard framework or adopt a hybrid approach. The benefits of each are outlined. It also stresses the importance of the architect's understanding of business requirements for selection and determining an implementation approach and order.
Richard Chen is a senior IT leader with over 20 years of experience in designing, implementing, and optimizing complex IT infrastructure solutions. He has expertise in technologies from Cisco, Microsoft, EMC and VMware. Currently he is a Technical Delivery Executive at Dimension Data Americas where he oversees teams supporting large, complex solutions and manages client relationships. Previously he held roles as a Technical Architect and Network Architect at United Technologies Corporation where he led various infrastructure projects including network upgrades, data center builds, and voice and video implementations. He has a MBA in Finance and Management and a Masters in Engineering in Networks and Data Communications.
Dennis Ray Harmon is an experienced executive leader with over 30 years of experience in high technology industries including software, semiconductors, and electronics. He has held executive roles in business development, product management, marketing, and sales. He has successfully started and led technology companies, and has experience in mergers and acquisitions, strategic partnerships, and global business expansion. His background includes engineering, product development, and a track record of leading companies to strong revenue growth.
Nasser Behrooz has over 18 years of experience in information technology for the communications industry, including roles in solution architecture, business process improvement, and vendor management. He has worked on projects involving OSS/BSS implementation, order management systems, network element activation, and technical consulting. Behrooz currently works as a contractor providing solution analysis, architecture, and guidance on technical proposals for a large wireless provider.
The New Role of the Architect - Central to growing your business in today’s d...Capgemini
In the digital era, the role of the architect is becoming less technical, and is more closely getting aligned to business strategy. Architects are able to help the business envision its future and integrate IT into the business, providing better value for money, faster benefit realization and improved market competitiveness.
Christopher Reed is an award-winning business and technology leader with over 20 years of experience helping organizations through technology. He currently works as a Mobility and End User Computing Practice Manager, where he has helped grow a practice from $0 to over $1M in revenue. Reed has a track record of transforming end user operations through identity-based computing solutions and helping customers understand technology's financial impact through detailed modeling. He is recognized as a thought leader and has received several awards for his work with organizations.
Vijay Bhandari has over 20 years of experience in technology consulting, IT strategy, program management, presales, and technical roles. He has worked with many large multinational companies across multiple industries. Currently he works as an Enterprise Portfolio Architect, providing services such as enterprise architecture consulting, solution design, transformation roadmaps, and service delivery optimization. He has expertise in areas such as IT strategy, governance, portfolio management, and business/IT alignment.
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
The document provides an overview of business architecture and business models. It discusses how business models can be used to capture business concepts, develop strategies and plans, and integrate goals across business units. The document then focuses on the Business Model Canvas framework, explaining each of the nine building blocks. It emphasizes that business models describe how an organization creates, delivers, and captures value. Finally, it discusses how business models and operating models relate, with business models focusing on value creation and operating models focusing on implementation.
Leon Williams provides an executive summary of his qualifications and experience as a technology executive with expertise in Oracle technologies, databases, and cloud solutions. He has over 15 years of experience leading technology teams and strategies to drive business results. The document highlights his strong leadership skills, technical expertise, and track record of success in managing complex technology projects, budgets, and teams.
Mike Lynch has over 20 years of experience as a C-level technology leader, with a proven track record of driving business value through innovative technology solutions and strategic planning. He has expertise in areas such as ERP implementations, eCommerce strategies, process improvement, and developing technology strategies aligned with business objectives. Lynch's leadership focuses on collaborative relationships, career development, and delivering projects on-time and within budget.
Business architecture provides a blueprint of an organization that creates a common understanding used to align strategic objectives and tactical demands. It includes models like business models, operating models, value chain models, and capability models. Business architecture aligns strategic objectives and tactical demands by linking execution to strategy through tools like a VMOST model and by associating capabilities to strategy pillars. The benefits of business architecture include linking execution to strategy, providing a 360 degree enterprise view, fostering a common language, better defining the business, enabling reuse of IT assets, and breaking down business and IT silos.
The document is an introduction to the BIZBOK® Guide, which provides a framework and best practices for business architecture. It defines business architecture as a blueprint that provides a common understanding of an organization used to align strategic objectives and tactical demands. The guide represents various business concepts, disciplines, and best practices in an overall framework. It establishes standards for building, deploying, and leveraging business architecture. Business architecture represents real-world aspects of a business and how they interact to help executives answer questions about the business. Blueprints are abstract representations of the business that allow different viewpoints to be visualized.
- Anubhav Kochhar is seeking a challenging position as an analyst/consultant where he can explore opportunities to outshine.
- He has over 6 years of experience as an IT professional, currently working as a Lead Business Analyst at Tata Consultancy Services.
- His experience includes business analysis, project management, pre-sales support, and leading projects for clients in public sectors in the US and UK.
This presentation was presented at HR 2007 in Los Vegas. It shows the top 10 reasons behind Intervoice\'s success with its global SAP HCM implementation.
This document discusses the need for utilities to adopt capabilities-driven strategies to redefine their business models for a changing energy environment. It advocates that utilities assess their strategic capabilities, focus on differentiated capabilities that support their strategy, and develop an organizational culture and processes that enable strong performance. Utilities face pressures from environmental initiatives, new technologies, and economic constraints, requiring decisive changes. Leading utilities will transform themselves into more performance-oriented, technically diverse organizations by realigning their capabilities with emerging opportunities and demands.
Martin Loten has over 20 years of experience in pre-sales technical roles, specializing in cloud computing, virtualization, and telecommunications solutions. He currently works as a Solution Architect for Maintel, assisting their enterprise sales team with proposals and technical expertise for cloud-based Skype for Business solutions. Previously he held several senior pre-sales and technical roles for other companies, where he was responsible for developing technical solutions, proposals, and presentations to win new business deals. He has extensive expertise in technologies such as VMware, Hyper-V, Citrix, Azure, networking, and telecommunications.
Jeff Scott - Making the leap from Business Analyst to Business ArchitectIIBA UK Chapter
This document discusses the transition from business analyst to business architect. It provides insights into typical career paths, responsibilities, and mindset shifts required for the role. Specifically:
1) Many business architects previously held roles as business analysts, enterprise architects, or application architects. The role requires thinking across business units instead of within a single domain.
2) Business architecture facilitates effective strategy, investments, and operations by clarifying the link between executive intent and organizational actions. It focuses on "what" the business needs to do rather than "how".
3) Becoming a business architect requires giving up old paradigms and starting with an understanding of "why" - the purpose and strategic objectives - rather than "
The document discusses several case studies where business architecture was used to drive business transformation and value. In one case study, a bank used a capability model to transform its HR function by defining future state services, designing an organization around business functions, deciding locations, and outsourcing non-core functions. Another case study discusses how a bank used business architecture mappings to identify non-core processes for outsourcing within an investment division. A third case study outlines how a retail organization used business architecture to analyze functions, locations, and processes across business units to identify opportunities for centralization and restructuring, reducing costs by 30%.
Robert Beardon has over 20 years of experience deploying and supporting wireless, network, and security systems across many industries and countries. He is skilled in technologies like Cisco wireless, firewalls, switches, and routers. His experience includes designing and implementing large wireless networks, security policies, and troubleshooting complex issues. He is currently a senior network/security engineer at a UK healthcare trust where he has redesigned their wireless network and helped optimize helpdesk operations.
Ibrahim Hassan is seeking an electrical engineering position, particularly in automation and control engineering. He has a degree in Industrial Electronics and Control Engineering from 2007-2012. He has experience with PLCs, microcontrollers, automatic control, power electronics and electrical measurements. He is proficient in English and Microsoft Office. He has research, teamwork, communication and work under pressure skills. His fields of interest are automation and control engineering and electrical engineering.
Richard Chen is a senior IT leader with over 20 years of experience in designing, implementing, and optimizing complex IT infrastructure solutions. He has expertise in technologies from Cisco, Microsoft, EMC and VMware. Currently he is a Technical Delivery Executive at Dimension Data Americas where he oversees teams supporting large, complex solutions and manages client relationships. Previously he held roles as a Technical Architect and Network Architect at United Technologies Corporation where he led various infrastructure projects including network upgrades, data center builds, and voice and video implementations. He has a MBA in Finance and Management and a Masters in Engineering in Networks and Data Communications.
Dennis Ray Harmon is an experienced executive leader with over 30 years of experience in high technology industries including software, semiconductors, and electronics. He has held executive roles in business development, product management, marketing, and sales. He has successfully started and led technology companies, and has experience in mergers and acquisitions, strategic partnerships, and global business expansion. His background includes engineering, product development, and a track record of leading companies to strong revenue growth.
Nasser Behrooz has over 18 years of experience in information technology for the communications industry, including roles in solution architecture, business process improvement, and vendor management. He has worked on projects involving OSS/BSS implementation, order management systems, network element activation, and technical consulting. Behrooz currently works as a contractor providing solution analysis, architecture, and guidance on technical proposals for a large wireless provider.
The New Role of the Architect - Central to growing your business in today’s d...Capgemini
In the digital era, the role of the architect is becoming less technical, and is more closely getting aligned to business strategy. Architects are able to help the business envision its future and integrate IT into the business, providing better value for money, faster benefit realization and improved market competitiveness.
Christopher Reed is an award-winning business and technology leader with over 20 years of experience helping organizations through technology. He currently works as a Mobility and End User Computing Practice Manager, where he has helped grow a practice from $0 to over $1M in revenue. Reed has a track record of transforming end user operations through identity-based computing solutions and helping customers understand technology's financial impact through detailed modeling. He is recognized as a thought leader and has received several awards for his work with organizations.
Vijay Bhandari has over 20 years of experience in technology consulting, IT strategy, program management, presales, and technical roles. He has worked with many large multinational companies across multiple industries. Currently he works as an Enterprise Portfolio Architect, providing services such as enterprise architecture consulting, solution design, transformation roadmaps, and service delivery optimization. He has expertise in areas such as IT strategy, governance, portfolio management, and business/IT alignment.
In this session we are going to consider some lessons that Business Architecture practitioners might learn from Lean. Business Architecture has traditionally delivered ivory tower models which are slow to generate, hard to understand, and require heavy maintenance.
We'll start with a '101' level introduction to Business Architecture, discussing both the process of defining a Business Architecture and also some of the models that Business Architecture produces. We'll also try to understand the value of Business Architecture.
We'll then start to map some Lean Principles to Business Architecture and try and understand how we could potentially optimise the value stream. We'll consider where Business Architecture can be wasteful, discussing the diminishing value of information and the concept of analysis paralysis.
Finally I'll introduce you to a leaner approach to Business Architecture that focusses on rapid techniques for model generation and heavier engagement of system actors in both the development and the maintenance of models. I'll also share my technique for rapid enterprise modelling which can help you to build a capability model in hours rather than weeks/months.
The document provides an overview of business architecture and business models. It discusses how business models can be used to capture business concepts, develop strategies and plans, and integrate goals across business units. The document then focuses on the Business Model Canvas framework, explaining each of the nine building blocks. It emphasizes that business models describe how an organization creates, delivers, and captures value. Finally, it discusses how business models and operating models relate, with business models focusing on value creation and operating models focusing on implementation.
Leon Williams provides an executive summary of his qualifications and experience as a technology executive with expertise in Oracle technologies, databases, and cloud solutions. He has over 15 years of experience leading technology teams and strategies to drive business results. The document highlights his strong leadership skills, technical expertise, and track record of success in managing complex technology projects, budgets, and teams.
Mike Lynch has over 20 years of experience as a C-level technology leader, with a proven track record of driving business value through innovative technology solutions and strategic planning. He has expertise in areas such as ERP implementations, eCommerce strategies, process improvement, and developing technology strategies aligned with business objectives. Lynch's leadership focuses on collaborative relationships, career development, and delivering projects on-time and within budget.
Business architecture provides a blueprint of an organization that creates a common understanding used to align strategic objectives and tactical demands. It includes models like business models, operating models, value chain models, and capability models. Business architecture aligns strategic objectives and tactical demands by linking execution to strategy through tools like a VMOST model and by associating capabilities to strategy pillars. The benefits of business architecture include linking execution to strategy, providing a 360 degree enterprise view, fostering a common language, better defining the business, enabling reuse of IT assets, and breaking down business and IT silos.
The document is an introduction to the BIZBOK® Guide, which provides a framework and best practices for business architecture. It defines business architecture as a blueprint that provides a common understanding of an organization used to align strategic objectives and tactical demands. The guide represents various business concepts, disciplines, and best practices in an overall framework. It establishes standards for building, deploying, and leveraging business architecture. Business architecture represents real-world aspects of a business and how they interact to help executives answer questions about the business. Blueprints are abstract representations of the business that allow different viewpoints to be visualized.
- Anubhav Kochhar is seeking a challenging position as an analyst/consultant where he can explore opportunities to outshine.
- He has over 6 years of experience as an IT professional, currently working as a Lead Business Analyst at Tata Consultancy Services.
- His experience includes business analysis, project management, pre-sales support, and leading projects for clients in public sectors in the US and UK.
This presentation was presented at HR 2007 in Los Vegas. It shows the top 10 reasons behind Intervoice\'s success with its global SAP HCM implementation.
This document discusses the need for utilities to adopt capabilities-driven strategies to redefine their business models for a changing energy environment. It advocates that utilities assess their strategic capabilities, focus on differentiated capabilities that support their strategy, and develop an organizational culture and processes that enable strong performance. Utilities face pressures from environmental initiatives, new technologies, and economic constraints, requiring decisive changes. Leading utilities will transform themselves into more performance-oriented, technically diverse organizations by realigning their capabilities with emerging opportunities and demands.
Martin Loten has over 20 years of experience in pre-sales technical roles, specializing in cloud computing, virtualization, and telecommunications solutions. He currently works as a Solution Architect for Maintel, assisting their enterprise sales team with proposals and technical expertise for cloud-based Skype for Business solutions. Previously he held several senior pre-sales and technical roles for other companies, where he was responsible for developing technical solutions, proposals, and presentations to win new business deals. He has extensive expertise in technologies such as VMware, Hyper-V, Citrix, Azure, networking, and telecommunications.
Jeff Scott - Making the leap from Business Analyst to Business ArchitectIIBA UK Chapter
This document discusses the transition from business analyst to business architect. It provides insights into typical career paths, responsibilities, and mindset shifts required for the role. Specifically:
1) Many business architects previously held roles as business analysts, enterprise architects, or application architects. The role requires thinking across business units instead of within a single domain.
2) Business architecture facilitates effective strategy, investments, and operations by clarifying the link between executive intent and organizational actions. It focuses on "what" the business needs to do rather than "how".
3) Becoming a business architect requires giving up old paradigms and starting with an understanding of "why" - the purpose and strategic objectives - rather than "
The document discusses several case studies where business architecture was used to drive business transformation and value. In one case study, a bank used a capability model to transform its HR function by defining future state services, designing an organization around business functions, deciding locations, and outsourcing non-core functions. Another case study discusses how a bank used business architecture mappings to identify non-core processes for outsourcing within an investment division. A third case study outlines how a retail organization used business architecture to analyze functions, locations, and processes across business units to identify opportunities for centralization and restructuring, reducing costs by 30%.
Robert Beardon has over 20 years of experience deploying and supporting wireless, network, and security systems across many industries and countries. He is skilled in technologies like Cisco wireless, firewalls, switches, and routers. His experience includes designing and implementing large wireless networks, security policies, and troubleshooting complex issues. He is currently a senior network/security engineer at a UK healthcare trust where he has redesigned their wireless network and helped optimize helpdesk operations.
Ibrahim Hassan is seeking an electrical engineering position, particularly in automation and control engineering. He has a degree in Industrial Electronics and Control Engineering from 2007-2012. He has experience with PLCs, microcontrollers, automatic control, power electronics and electrical measurements. He is proficient in English and Microsoft Office. He has research, teamwork, communication and work under pressure skills. His fields of interest are automation and control engineering and electrical engineering.
Muhammad Ayaz Khan has over 15 years of experience in IT project management, operations, and infrastructure design and implementation. He currently works as the IT manager at Jeddah Islamic Port in Saudi Arabia, where he is responsible for planning and deploying the user infrastructure, providing user support, managing vendors, and ensuring systems are available and secure. Khan has various technical skills and qualifications including Microsoft, Project Management Professional, and ITIL certifications.
Francies DELEU has over 25 years of experience in telecommunications project management and system engineering. The document provides details of his technical skills, management experience, education, certifications and language abilities. It also lists several projects he led, including migrating networks to the cloud for SIBELCO and defining data communication infrastructure for new metro systems in Amsterdam.
Sachin P has over 10 years of experience in telecom consulting, business analysis, testing, and product implementation. He currently works as a senior business analyst for CGI in telecom. He has extensive experience in requirements gathering, functional specifications, product customization, testing, and issue resolution for telecom operators. He is certified in project management, software testing, and several telecom frameworks.
Papa John's began as a single pizza shop in 1984 and has since grown to become the third largest pizza chain in the US through a strategy of franchising, international expansion, and maintaining high quality ingredients. While the pizza industry is mature and competitive, Papa John's differentiates itself through superior quality products, marketing focusing on community involvement, and an efficient commissary system. Going forward, the document recommends Papa John's focus on increasing domestic market penetration, expanding internationally into regions with growing incomes, and diversifying its business beyond pizza.
The 2017 Accenture Technology Vision report showcases the top five disruptive IT trends and innovations shaping the business landscape in 2017 and beyond. Take action today and shape technology to fit your needs.
Learn more at www.accenture.com/technologyvision
This document provides a summary of Rajendra R Dubey's professional experience and qualifications. It outlines his role as a Technical Business Development Executive at IBM, where he leads technical architecture, solution strategy, and interprets client requirements. It also details his previous role as a Senior Enterprise Architect at the Federal Reserve System, where he oversaw information management, architecture, and IT investment. The summary highlights over 25 years of experience in enterprise sales, architecture, business analysis, and information management in various industries. It lists his areas of expertise, including enterprise hybrid cloud, business architecture, IT strategy, information management, and application portfolio management.
downstreamUpside is a boutique technology strategy advisory business based in Mumbai, India. Our focus is on enterprise solutions including ERP, CRM, SCM, Cloud Computing and Enterprise Mobility.
The document is a resume for Tarique Kamal. It summarizes his professional experience as a software engineer and manager with over 14 years of experience in areas such as software development, project management, systems analysis, and application support. It also lists his education qualifications including a Master's degree in computer science and various technical certifications.
Phillip Bloomfield is a highly motivated and experienced mobile technology professional seeking to leverage a demonstrated record of success in mobile strategy, execution, and leadership. He has over 15 years of experience in mobile project management, product management, channel management, and technical pre-sales roles. Bloomfield has expertise in mobile operating systems, security, and DevOps and a track record of cultivating partnerships and delivering results.
Ejyle Technologies is an IT solutions company driven by a passion for solving problems. They have expertise in areas like web and mobile app development, enterprise architecture, digital transformation, and analytics. The company aims to build high-quality, scalable solutions using technologies like .NET, Angular, AWS, and more. Ejyle has experience delivering solutions for industries such as healthcare, banking, retail, and more globally.
Amarnath Gupta is a seasoned IT executive with global experience in business transformation and operations across multiple industries (financial, high technology, medical, manufacturing, retail, biotechnology/ pharmaceutical) across more than 9 countries. Amarnath is a strategic partner focused on building and delivering IT strategies and solutions aligned with business goals. He uses his global leadership experience, process improvement, project management, technology roadmaps, enterprise solutions delivery, and M&A experience to deliver a positive impact to the bottom line. Amarnath is a recognized leader in executing major transformational IT change initiatives and organizational change management. His recent Directorship experience was in the Enterprise Consulting & Advisory firm, leading teams with hundreds of employees. He is fluent in English, Hindi and Bengali, and he holds a Masters Degree in International business. Amarnath is available for a CIO or equivalent position, and he is willing to relocate for the right opportunity in India, USA, Europe, and the UAE.
Grace Chorey is a highly accomplished technology solutions manager with over 13 years of experience leading teams and driving strategic initiatives. She has expertise in data architecture, systems integration, and user experience optimization. Currently she leads a team at Starbucks responsible for technology implementations, data analytics platforms, and process improvements. Previously she held roles with increasing responsibility at Starbucks managing systems analysts and leading complex global projects.
(1) John Mirando is a senior consultant with over 10 years of experience in business transformation, technology leadership, and project management across various industries. (2) He has a proven track record of leading teams, implementing complex projects, and driving change management initiatives. (3) Mirando's recent roles include senior consulting positions providing strategic advisory services focused on mobile-first strategies and managing identity and workplace technology teams.
This resume summarizes an experienced telecommunications professional with over 10 years of experience in solution architecture, project management, network planning, and technical support. The candidate has worked with various telecom companies in roles such as solution consultant, project manager, and manager of product development and business solutions. Areas of expertise include data networking, voice, mobility, media, and security solutions for enterprise and carrier clients. Recent achievements include multi-million dollar deals for video conferencing and managed network services.
David Turner Francis is a senior consultant with over 20 years of experience in product lifecycle management (PLM), business development, project management, and technology implementation. He has expertise in PLM systems from SAP, Dassault, and others. He provides strategic consulting services to help clients implement PLM solutions and improve product development processes.
As a Functional Architect in Accenture's Intelligent Platform Services focusing on SAP SCM, you will:
1. Work at the intersection of industries/functions and technology to create solutions that transform clients' businesses. You will collaborate with clients, delivery teams, subject matter experts, and partners.
2. Get opportunities to gather requirements, design applications, enable business strategies, and demonstrate a strong understanding of clients' business processes as they relate to projects.
3. Brainstorm and craft technology solutions and requirements for given projects, working directly with clients to deliver expertise in areas like supply chain, enterprise platforms like SAP, and solutioning platforms.
Enterprise Application Services Troposphere Consulting Jan 2013MGelesz
This document describes Troposphere Consulting's application development and integration services for enterprises adopting cloud technologies. It outlines their capabilities in areas like strategy, architecture, development, and migration. They provide consulting services to help clients establish cloud strategies and roadmaps. Their team has experience delivering solutions for the Canadian insurance industry using standards like ACORD.
Rami Al-Hajbi has over 13 years of experience in presales, solution design, and technical management roles in the Middle East region. He currently works as the Presales Senior Manager at Elm Information Security Company, where he is responsible for maintaining sales targets, designing solutions, and leading marketing activities. Al-Hajbi has extensive technical skills across enterprise solutions, data integration, information security, ERP/CRM, and case management systems.
James Silk is a senior business development manager with over 25 years of experience in technology solutions sales. He has a track record of generating over $10 million in licensing fees and developing a $52 million qualified pipeline. He is skilled in executive engagement, contract negotiations, and aligning clients' technology needs with vendor solutions. Silk's background includes roles in project management, service delivery, and strategic business development.
This document is Mohammad Elagha's CV, which summarizes his professional experience in IT roles over more than 10 years. It details his extensive expertise in areas such as IT management, project management, IT service management, and business continuity planning. It also lists his work history and roles at various companies in Qatar, and provides descriptions of key responsibilities and projects at each role.
Announcing DA.PO Augury Customer Experience Lifecycle Services - feb 2014Meng Choon Tan
What makes a business unique to their clients? Hear from us as we share our views about how a customer feels privileged and appreciated by their service provider
Eric McCaw is an IT leader with over 20 years of experience in IT operations, infrastructure, strategy, and solutions. He has a track record of optimizing corporate IT systems and architecting impactful infrastructures. McCaw most recently worked as a Senior Project Leader at AT&T Global Business Solutions, where he led a global team and increased service offerings. Prior to that, he spent 14 years at Computer Sciences Corporation in various management roles, improving processes and boosting productivity and sales. McCaw has a bachelor's degree in computer science and holds several professional certifications.
Marool Ologe Uzazormar provides information technology consulting services and has over 15 years of experience in roles such as head of business applications, solution consulting, and IT support. He has expertise in areas like technical support, project management, network administration, and security, and has worked on projects for companies in banking, telecommunications, and other industries. The document lists his objectives, work history, qualifications, responsibilities in various roles, and education.
I am innovative, a strategic thinker, driven, energetic Product Manager, Developer, plus Consultant able to think around corners to solve problems developed over 23 years.
My core skills are that:
• I understand the nexus between technology and business value because I have experience across the spectrum (support, analysis, development, implementation and operational improvement)
• I have deep technical expertise and knowledge
• I have extensive reference-able success stories from your work with customers, partners and a broad range of internal stakeholders
My key strengths include:
• Analytical
• Detailed focused
• Managing business partners
• Focal point between the business partner and company
• Understand customer problems
• Effectively communicate
• Suggest solutions that may not be related to enhancing the products
Over the last 11 years as a Product Manager, I have managed a number of products and components, including in-bound OEM offerings providing a reporting solution, web portals, moving a Data Center, moving business applications from one system to another, or feeding the discovered data into a CCMDB for change management. The offerings I manage support the operations space, enabling customers to discover their environment and the dependencies
I am the hub point between Sales, Customer, Development, and the Business, and I translate the market awareness and data to the business, providing the context and road-map for development to enhance and evolve the solutions.
As the focal point for the Business Partners, where the offering is either developed by the partner or is a sell-through, my job is to communicate the business and product requirements to the partner, engage the partner when needed to address customer needs or support opportunities.
Veronika Oliver is a process and technical consultant with over 16 years of experience in IT, including experience implementing and supporting ITSM/ITIL/Service Desk solutions like ServiceNow. She currently works as a Service Management Consultant for Fruition Partners, where her responsibilities include facilitating workshops to define requirements, documenting processes, and managing projects from start to completion. She has comprehensive experience in roles such as Technical Project Manager, CRM Support Consultant, and Marketing and Accreditations Manager for various IT consulting companies. She holds several accreditations including ServiceNow Administrator and PRINCE2 Practitioner.
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...SocialHRCamp
Speaker: Erin Patchell
Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...SocialHRCamp
Speaker: Celine Maasland
In this session, we’ll demystify the process of integrating artificial intelligence into everyday HR tasks. This presentation will guide HR professionals through the initial steps of identifying AI opportunities, choosing the right tools, and effectively implementing technology to streamline operations. Additionally, we’ll delve into the specialized skill of prompt engineering, demonstrating how to craft precise prompts to enhance interactions between AI systems and employees. Whether you’re new to AI or looking to refine some of your existing strategies, this session will equip you with the knowledge and tools to harness AI’s potential in transforming HR functions.
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...SocialHRCamp
Speaker: Lydia Di Francesco
In this workshop, participants will delve into the realm of AI and its profound potential to revolutionize employee wellness initiatives. From stress management to fostering work-life harmony, AI offers a myriad of innovative tools and strategies that can significantly enhance the wellbeing of employees in any organization. Attendees will learn how to effectively leverage AI technologies to cultivate a healthier, happier, and more productive workforce. Whether it's utilizing AI-powered chatbots for mental health support, implementing data analytics to identify internal, systemic risk factors, or deploying personalized wellness apps, this workshop will equip participants with actionable insights and best practices to harness the power of AI for boosting employee wellness. Join us and discover how AI can be a strategic partner towards a culture of wellbeing and resilience in the workplace.
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...SocialHRCamp
Speaker: Kinga Petrovai
You have the new AI tools, but how can you help your team use them to their full potential? As technology is changing daily, it’s hard to learn and keep up with the latest developments. Help your team amplify their learning with a new collaborative learning approach called the Learning Hive.
This session outlines the Learning Hive approach that sets up collaborations that foster great learning without the need for L&D to produce content. The Learning Hive enables effective knowledge sharing where employees learn from each other and apply this learning to their work, all while building stronger community bonds. This approach amplifies the impact of other learning resources and fosters a culture of continuous learning within the organization.
Your Guide To Finding The Perfect Part-Time JobSnapJob
Part-time workers account for a significant part of the workforce, including individuals of all ages. A lot of industries hire part-time workers in different capacities, including temporary or seasonal openings, ranging from managerial to entry-level positions. However, many people still doubt taking on these roles and wonder how a temporary part-time job can help them achieve their long-term goals.
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...SocialHRCamp
Speaker: Heather Pysklywec
Digital transformation has transformed the talent acquisition landscape over the past ten years. Now, with the introduction of artificial intelligence, HR professionals are faced with a new suite of tools to choose from. The question remains, where to start, what to be aware of, and what tools will complement the talent acquisition strategy of the organization? This session will give a summary of helpful AI tools in the industry, explain how they can fit into existing systems, and encourage attendees to explore if AI tools can improve their process.
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
The Rules Do Apply: Navigating HR ComplianceAggregage
https://www.humanresourcestoday.com/frs/26903483/the-rules-do-apply--navigating-hr-compliance
HR Compliance is like a giant game of whack-a-mole. Once you think your company is compliant with all policies and procedures documented and in place, there’s a new or amended law, regulation, or final rule that pops up landing you back at ‘start.’ There are shifts, interpretations, and balancing acts to understanding compliance changes. Keeping up is not easy and it’s very time consuming.
This is a particular pain point for small HR departments, or HR departments of 1, that lack compliance teams and in-house labor attorneys. So, what do you do?
The goal of this webinar is to make you smarter in knowing what you should be focused on and the questions you should be asking. It will also provide you with resources for making compliance more manageable.
Objectives:
• Understand the regulatory landscape, including labor laws at the local, state, and federal levels
• Best practices for developing, implementing, and maintaining effective compliance programs
• Resources and strategies for staying informed about changes to labor laws, regulations, and compliance requirements
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024SocialHRCamp
Speaker: Shahzad Khan
This session on "AI Considerations in Human Resources Governance" explores the integration of Artificial Intelligence (AI) into HR practices, examining its history, current applications, and the governance issues it raises. A framework to view Government in modern organizations is provided, along with the transformation and key considerations associated with each element of this framework, drawing lessons from other AI projects to illustrate these aspects. We then dive into AI's use in resume screening, talent acquisition, employee retention, and predictive analytics for workforce management. Highlighting modern governance challenges, it addresses AI's impact on the gig economy as well as DEI. We then conclude with future trends in AI for HR, offering strategic recommendations for incorporating AI in HR governance.
1. CV Mohammed M R Talukdar
Last updated:26 June 2014 1
Keyword & Metadata for SEO & ATS Optimisation:
As an Enterprise Architect or Technical Architect I had responsibility for ensuring the completeness (fitness-for-purpose) of the architecture, in terms of adequately addressing all the
pertinent concerns of its stakeholders; and the integrity of the architecture, in terms of connecting all the various views to each other, satisfactorily reconciling the conflicting concerns of
different stakeholders, and showing the trade-offs made in so doing
Business Analysis and Requirements: probe for information, listen to information, influence people, facilitate consensus building, synthesize and translate ideas into actionable requirements,
articulate those ideas to others. Identify use or purpose, constraints, risks. As architect I participates in the discovery and documentation of the customer's business scenarios that are driving
the solution. As Solution Architect I am responsible for requirements understanding in the architecture specification. Produced documentation of design decisions for application
development teams or product implementation teams to execute.
Designs technology development plans and a vision for the organization; stays informed on and monitors technology trends, directions, and uses throughout the industry.
Leads internal experimental and pilot projects to determine the applicability, functionality, and viability of applying new technologies to particular business issues.
Collaborates with other top-level management and technology heads across the company while taking an active role in determining overall company technology and
development strategies.
Directs, motivates, develops, and oversees the performance of the management team and key staff members.
Leads in the implementation of EA strategies and best practices to support business objectives, while focusing on business process design, solutions, information gathering and
technology utilization.
Provides guidance to enterprise architects on defining technical service capabilities, design attributes, draft enterprise profiles and segment architecture; controls risks and solves
complex issues related to EA.
Maintains relationships with stakeholders, addresses stakeholder requirements and provides clients consultations to shape the future success of EA.
Provides EA support by directing teams in baseline, target and roadmap development, transition planning, system and security management and segment architecture.
Develops and assesses the strategies of enterprise architecture and roadmaps development.
Leads IT research and development groups that design business application architecture, data and technologies, for multiple departments and platforms.
Makes recommendations, gains approval, and develops implementation strategies for new technologies.
Evaluates and recommends product selection to ensure that organizational goals for security, reliability, and performance are achieved.
Mentors juniors to create multiple application designs on multiple technology platforms.
Designs technology development plans and a vision for the organization; stays informed on and monitors technology trends, directions, and uses throughout the industry.
Leads internal experimental and pilot projects to determine the applicability, functionality, and viability of applying new technologies to particular business issues.
Collaborates with other top-level management and technology heads across the company while taking an active role in determining overall company technology and
development strategies.
Directs, motivates, develops, and oversees the performance of the management team and key staff members.
Leads in evaluating and selecting emerging application design tools and techniques.
Directs the development of technical standards and platforms for application design.
Consults to others on the technical design of high-impact, multi-technology complex applications.
Provides application architecture consulting and educational support to associates and business line areas.
Contributes to the establishment and implementation of best practices for application design.
Directs human resources, budgeting plans and business goals within the architecture framework.
Negotiates with executive management of clients on long-term collaboration, especially for enterprise architecture model maintenance.
Develops a technology deployment group to standardize how technology is applied within architecture modeling.
Predicts new market technological requirements; adjusts existing methodologies to meet client needs.
Constructs strategic partnerships with technology vendors.
Leads the formatting of enterprise architectural models after NIST (National Institute of Standards and Technology).
Communicates with customers on business requirements; builds and maintains a level of abstraction between services and underlying technologies, in a reliable and scalable
way.
Develops and supports SOA processes, practices, and tools. Leads in the transition from object-oriented and component methodologies to SOA.
Translates business models to specific platform-dependent models needed for construction. Participates in the design of the distributed computing service networks.
Participates in the transition of the application of web service technologies both within the enterprise and with business partners.
Provides subject matter expertise and solutions on comprehensive technology issues for internal and external customers.
Leads in the design, testing and technology implementation of technical projects, while collaborating with senior IT staff.
Consults on client requirements and proposes technology solutions and business cases; guides in evaluating, selecting and utilizing new and existing tools and techniques.
Ensures that the design and implementation of technologies are compliant with existing standards and processes.
Linkedin Profile: http://www.linkedin.com/in/mohammedtalukdar
Harrow Middlesex United Kingdom
Married, British, D.O.B: 15/02/1971, Clean Driving Licence
Tel: 0701 701 8818 Mob: 07540779379 E-mail: mohammed.talukdar@gmail.com
UK Security Cleared – SC Level Clearance
PERSONAL PROFILE
As a Management Consultant and Enterprise Architect, I pride myself in not knowing all the answers but knowing how to find them quickly! With
over 25 years of experience in building, driving and motivating business & technology teams to CHANGE, ACHIEVE and SUCCEED through
Creative Vision, Strategic Alignment, Governance and Thought Leadership! Making business aspirations change into a reality through
Facilitation and Adoption of: Cloud, Mobility, Big Data & Social Media strategies gives me the greatest satisfaction. I enjoy the challenge of
taking strategy and making it happen with a strong Solution and Delivery Focus.
I embrace innovation and constantly seek new ways to use Technology and Trends to solve Business Problems.
CRITICAL MANAGEMENT, PROFESSIONAL & TECHNICAL COMPETENCES
BUSINESS & IT STRATEGY ALIGNMENT ENTERPRISE ARCHITECTURE & DESIGN TOGAF, MODAF & ZACKMAN
BUSINESS TRANSFORMATION PROJECT MANAGEMENT (PRINCE II & PMI) CHANGE MANAGEMENT
SYSTEMS INTEGRATION TECHNICAL DESIGN AUTHORITY SOLUTIONS ARCHITECTURE
SERVICE ORIENTED ARCHITECTURE (SOA) APPLICATION DEVELOPMENT (J2EE & .NET) AGILE (SCRUM & AUP)
IT OUTSOURCING/BPO PROCUREMENT/ CONTRACT NEGOTIATION BID MANAGEMENT
ENTERPRISE MOBILITY 4G/LTE MOBILE STRATEGY NETWORK INFRASTRUCTURE
ICT INFRASTRUCTURE DATA CENTRE STRATEGY CLOUD SOLUTIONS: SAAS, PAAS & IAAS
BIG DATA, BI, MI & ANALYTICS IT SECURITY MANAGEMENT ERP & CRM
IT GOVERNANCE, COBIT & CMMI IT AUDIT & DUE DILIGENCE MERGER & ACQUISITIONS
FINANCIAL CONTROL & BUDGETING MATRIX MANAGEMENT ITOPERATIONAL MANAGEMENT
BUSINESS PROCESS MANAGEMENT LEAN SIX SIGMA ITIL 3 SERVICE MANAGEMENT
VENDOR MANAGEMENT LOGISTICS & SUPPLY CHAIN E-TOM, NGOSS, OSS & BSS
KEY PROFESSIONAL ACHIEVEMENTS
Business Assurance of Design and Architecture of end to end Solution for Reliance Jio Infocomm Ltd Customer Service Technology
Strategy from Contact Centre to Self-service for the Largest Pan India rollout of 4G Digital Mobile Services and Fixed-line Services.
This included the planning and delivery of a fully Omni-Channel distributed solution ready for commercial launch across 400
distributed contact centres with diverse languages and demographics with the introduction of Customer Experience Innovations
including: Social Media, Video Chat & May Day capabilities. Combining Agile Project Management in technology delivery with
Merchants Design, Build Operate & Transfer (DBOT) framework for world class Contact Centre delivery to ensure the business and
technology are aligned.
Created Technology Strategy & Roadmaps for the UK Ministry of Defence (MoD) to advance Business Strategy alignment with
technology and innovation as th MoD transition from existing multi billion pound defence contracts (like DII) to a future harmonised
DCNS contract model based on MoD Architecture Frameworks (MODAF), Defence Industry Best Practices, Analyst Reports, and
Vendor Technology Innovations. Engaged with Senior MoD Stakeholders through requirements workshops, technology forums and
presentations focused on transformation strategy and impact from: Cloud, Mobility, Big Data and Data Analytics to help shape
future UK Defence Capabilities.
Created Framework Enterprise Active Directory, Desktop imaging (110k users) and Security Strategy for ArcelorMittal.
Prepared assessment for integration with Red Prairie for Warehouse, Supply Chain & Logistics Applications for Telent (Formally
Marconi). Introduced Enterprise Architecture Framework creating EA Blueprints and Roadmaps utilising: CSC Catalyst methodologies
Created EA repositories including; AS IS and TO BE Architectural documents to assist major ERP Transformation programme and
consolidation of mergers/acquisitions and joint venture programmes (with British Telecom – Open Reach).Prepared technical
assessment for Cloud bases services: Storage and Servers and assisted with Business Case for Cloud Migration. Also reviewed
enterprise mobility strategy for field engineers using SOA integration with legacy logistics applications and Oracle e-Business Suite –
Focused on CRM Process Consolidation
2. References available on request Last updated:26 June 2014 2
Implemented Multi-million Euro Cost Reduction Programme for Bombardier through EA governance, operational efficiencies,
vendor management and technology innovations: Network Rationalisation, Data Centre Consolidation, Unified Communications &
Cloud Computing Strategies. Identified all areas where Cloud Services could be used to reduce costs out as low hanging fruit
opportunities and develop long term Cloud migration roadmap - Included SAP Infrastructure Virtualisation & Application Consolidation,
Storage Consolidation Strategy (Data Deduplication, Storage ILM & Archiving)
Created SOA based Blueprint Architecture for the World Class Self-Service (WCSS) Programme for Vodafone UK with multiple
channels including: Speech enabled IVR, SMS and Web - enhanced customer experience and resulted in significant Contact Centre
Cost reduction of over £15m/year. The WCSS Blueprint was adopted by other Vodafone businesses globally and incorporated into
Vodafone Global ITA Framework.
Developed Architecture and Contact Centre Strategy for British Gas Services to deliver an enhanced customer experience while
enabling call centre process innovations and cost reductions totalling £10M/year. Created BGS mobility strategy for service engineers.
Architected, designed and implemented a multi award winning offshore Contact Centre and CRM solution for Centrica
Telecommunications.
Designed and architected integration with 3rd party logistics organisation 20/20 for supply and repair of mobile handsets leading to
successful launch of MVNO brand for Onetel.
Managed IT Systems for Onetel: - Major Data Centre Build, Migration and Consolidation projects for DR, Post merger/acquisition and
Cost Reduction – Included all Server, Storage and Network Infrastructure.
Infrastructure, Security and Network audit and due diligence activity during several Mergers & Acquisitions: Onetel, Centrica
Telecommunications, Iomart, Telco Global & Rednet.
Post Merger/Outsource Integration and IT/Security Audit: Centrica, Rolls Royce (KSA) and Ratheon (MENA)
Authored a number of Strategic Papers including: Cost Reduction Strategies in the Insurance Industries, Hosted Contact Centres
– A Paradigm Shift, Implementing an Enterprise Architecture within an ‘Asset Light’ telecoms infrastructure model, Impact of 21CN on
LLU, Cost Reduction Strategies for CIOs, Delivering Innovation Centres in Defence, and Access Strategies; Mobile and IMS.
PROFESSIONAL EXPERIENCE
LEAD TELECOMS & TECHNOLOGY CONSULTANT
MERCHANTS (A DIMENSION DATA BUSINESS) 2014 TO PRESENT
EXPERIENCE & RESPONSIBILITIES
As the Lead Telecoms &Technology to Merchants Design, Build Operate & Transfer (DBOTTM) programme for Reliance Jio Infocomm
Ltd Customer Services Division (CSD) I was responsible for the Design and Architecture of the technology solution for the contact
centre and self-care strategy. Reliance – One of India’s largest organisations is launching the largest Pan Indian 4G National Digital
Mobile Service along with Fibre based Fixed line Services and wishes to differentiate from existing mobile operators with a world class
customer service experience and I was required to design and build a solution which was based on next generation technologies and
customer experience innovations unique to India and a first globally at this scale.
Combining Agile Project Management in technology delivery with Merchants Contact Centre (DBOTTM) framework for World Class
Contact Centre delivery to ensure the business and technology remain aligned. Ensure that successive Agile drops meet the
requirements of the Business – Both Functional and Operational.
Design Omni-Channel Contact Centre and Self Service Solution – including Social Media, Video Chat & May Day
capabilities
Design Distributed Contact Centre – 4 Regional Centres and 400 Local Centres across India (10,000 agents)
Integration with next generation OSS & BSS applications (Agile Development Methodology) to (DBOTTM) waterfall
operational framework for World Class Customer Services
Integration with next generation 4G (LTE) networks and mobile device apps for self-service
3. References available on request Last updated:26 June 2014 3
LEAD TECHNOLOGIST (ENTERPRISE/SOLUTIONS ARCHITECT)
HEWLETT PACKARD ENTERPRISE SERVICES 2013 TO 2014
EXPERIENCE & RESPONSIBILITIES
As the Lead Technologist to The ATLAS Consortium Programme to deliver the Defence Information Infrastructure (DII) a secure military
network owned by the United Kingdom's Ministry of Defence (MoD) (At an estimated cost of £7.1bn DII is one of the largest ICT
infrastructure programmes in Europe.) I am responsible for developing and shaping the Technology Strategy and Roadmaps for the MoD for the
next 6 years. My remit is to look ahead at emerging technology and industry trends and identify those technologies and innovations that would
be of highest impact and business benefit to the MoD and when they might intersect with current and planned technology deployed programmes
and projects. The prime objectives are to allow the MoD to assess strategic technology derived opportunities to deliver significant benefits and
advantages in operational efficiencies, deployment capabilities and cost reduction. After careful review of existing MoD technology assets in
Data Centres, Hosting and Mobility the following Strategy and Roadmaps were delivered:
Mobility – Vision for MoD from 2014 to 2018
Cloud – Impact to MoD Datacentres and Services 2014 to 2018
Identifying key Trends and Opportunities for Business Transformation by migration from current Hosting models to
hybrid cloud models incorporating: PaaS, IaaS and SaaS.
Identifying ROI and Risks to achieving successful migration to Cloud
Aligning to MoD ICT Strategy for Cloud adoption and alignment to Government G-Cloud Strategy
Big Data – Opportunities and Relevance to Defence
Social Media – Threats and Opportunities in Cyber Warfare
STRATEGIC MANAGEMENT CONSULTANT (CIO PRACTICE)
CSC – GLOBAL BUSINESS SOLUTIONS 2009 TO 2012
EXPERIENCE & RESPONSIBILITIES
As Principal Leader: Enterprise Architect and Consultant – I was responsible for end to end client engagement in the Finance, Telecoms, Media,
Utilities, Retail and Public Sector. Consulting at CxO level I was focused on helping organisations develop, pursue and achieve business targets
through alignment of business strategy and technology best practices. Assisted in identifying and adopting new technologies and process to
address business issues from: Business Transformation, Implementation of Enterprise Architecture frameworks, IT & Security Audits,
Cost Reduction, Operational Efficiencies, Business Growth, Regulatory Compliance and Innovation.
ArcelorMittal: Architect Global End User Computing Strategy (110k users) Period: Jan 2012 - Present
ArcelorMittal: Architect Unified Communications Solution Period: Oct 2011- Dec 2011
Verizon: ETOM and Business Process Architecture for Billing & Collection Period: Aug 2011 - Sep 2011
Royal Sun & Alliance: White Paper - Strategic Cost Reduction in the Insurance Industry – Applying Big Data Analytics to
Fraud Detection and Prevention
Period: Jul 2011 - Aug 2011
Dart Group: Technical audit of IT Systems Period: Jun 2011 - Jul 2011
MOD (SPVA): Bid Solutions review and Technical audit Period: Apr 2011 - Jun 2011
Raytheon (MENA): Network & Security Audit EA Review Period: Feb 2011 - Apr 2011
Rolls Royce KSA: Network & Security Audit Period: Jan 2011
Bombardier: IT Cost Reduction Programme
Migration to Cloud Services and SAP Infrastructure Virtualisation (40M Euros Savings)
Period: June 2010 - Dec 2010
Telent: Enterprise Architecture, SOA, ERP, CRM & Cloud Strategy Period: Feb 2010 - June 2010
Identifying key Cloud based Business Transformation opportunities
Integration of Oracle e-Business Suite with RedPrairie WMS & TM
Integration with BT OpenReach Joint Venture Workforce Management, WMS and Fleet Management Systems
GCHQ: Create White Paper on Building a Technology Innovation Centre – How to Harness Big Data & Data Analytics
Period: Jan 2009 – Mar 2009
Sidra Hospital RFP Bid Qatar Period: Dec 2009
MANAGING CONSULTANT & PRODUCT MANAGER
CABLE & WIRELESS 2007 TO 2009
EXPERIENCE & RESPONSIBILITIES
As Managing Consultant I was responsible for managing a team of Network Solutions Architects and Consultants – responsible for end to end
client engagement in the Utilities, Finance, Media, Retail and Public Sector. Motivating and leading a team of architects and solutions
consultants to deliver solutions from bid through to implementation. I was also instrumental in driving new propositions through the product
development process.
Product Manager for Contact Centre portfolio: P&L 250m GBP responsible for product development launch and proposition
development with sales organisation to grow contact centre portfolio into new and existing clients.
Introduced a consultancy based professions framework to enable better utilisation, training and career planning for the multitude of
technical consultants in the C&W business
Implemented closer coordination with the sales and account management teams both in the sectors and cross sectors to drive better
resource planning and forecasting
4. References available on request Last updated:26 June 2014 4
Helped to raise the bar within the presales technical community by engaging with clients on high value bids demonstrating thought
leadership and business acumen - strong client facing role.
Pioneered Business Transformation and Cost Reduction Programmes for a number of major clients including:
o Centrica: WAN, LAN and Contact Centre Outsource
o Aviva: Datacentre, WAN, LAN, Unified Communications & Contact Centre Outsource
o RBS: Datacentre, Hosting, WAN, LAN & Contact Centre Outsource,
o RSA: Datacentre, Hosting, WAN, LAN, Conferencing, Mobility and Contact Centre Outsource
o AXA: Contact Centre Outsource (RFP Bid)
o LloydsTSB Asset Finance: Hosting, WAN, LAN, Conferencing, and Contact Centre Outsource
o LSDG: Contact Centre Outsource
o Tesco: Datacentre, WAN, LAN, Unified Communications and Mobile Communications
o Trinity Mirror: Datacentre, Hosting, WAN, LAN Outsource,
Solutions delivered include: Data Centre Virtualisation, Consolidation and Migration, Hosting Services, Global WAN Consolidation,
VoIP Convergence, Cost Reduction Strategies, Contact Centres and Network Optimisation. My role consisted of Lead Architect and
Presales Consultant but often included Project and Programme Management of Key Strategies, Vendor Negotiations, Product
Evaluation, Business Case creation and Proof of Concept delivery.
PRINCIPAL CONSULTANT – TECHNICAL/SOLUTIONS ARCHITECT
DETICA GROUP PLC - JULY 2006 TO JULY 2007
EXPERIENCE & RESPONSIBILITIES
Strategic consulting (Enterprise Architect) within Telecommunications and Media Practice. Consulting with the clients’ senior business
stakeholders and technical management. I developed and presented complex technical and business solutions including the development of
blueprint SOA architecture frameworks, business cases and complex TCO and ROI models for clients including:
British Gas Services – Developed a five year CRM and Call Centre Technology Strategy and Architecture (Delivered 17.5M GBP
Savings). Introduced technology from Red Prairie for Service Fleet Management & Logistics
Vodafone Architecture Group - World Class Self Service (WCSS) Contact Centre Programme: Produced WCSS High Level
Blueprint Architecture aligned with the Vodafone Global IT Architecture Framework – Delivered 15M GBP Savings harnessing latest
Voice XML and Big Data Analytics tools (Teradata)
Vodafone Enterprise Business Unit - Customer Management: Call Centre QA Reporting – Evaluated the Architecture of various MI
and Reporting applications suitable for QA Reporting of Call centre agents
STRATEGY & INNOVATION – TECHNOLOGY STRATEGY CONSULTANT
AOL UK - JANUARY 2006 TO JULY 2006 (CONTRACT)
EXPERIENCE & RESPONSIBILITIES
I was responsible for creating a strategic technology vision – Enterprise Architecture for AOL (UK) Ltd. with regard to:
BT Group and their 21CN Programme
Ofcom, the TSR, and AOL’s relationship to BTW/Openreach
AOL’s Next Generation Network Strategy & Transformation - Blueprint
AOL’s positioning with existing 3rd Party OLOs : Gamma, NTL and potentially new partners
Achievements
BT 21CN Programme:
o Surfaced potential systems architecture, standards, principals and best practices AOL wished to champion or influence at a
forum level and within BT Bilateral discussions.
o Identified areas of immediate impact and risk to existing systems and future AOL programmes.
o Identified specific wish list of opportunities resulting from 21CN and matched existing product roadmap within AOL
UK/Europe to 21CN programme
o Identified technology requirements to deliver potential new products and services.
o Summarised relevant information from industry analysts – Gartner, Forester, Enders, Ovum etc. (Where existing
relationships are not present – recommended named analysts, experts/organisations for engagement and input!
NGN Strategy:
o Identify opportunities to increase productivity and profitability through technology innovation based on 21CN and NG
networks – New product and services
o Worked on developing Next Generation Access Strategy & Architecture
o Evaluation of Next Generation Network Platforms - Core and Access
o Transformation from Legacy Transmission to IP over NG Copper, Fibre and Wireless Technologies in the local loop.
ENTERPRISE ARCHITECTURE STRATEGY MANAGER
CENTRICA TELECOMMUNICATIONS LTD (ONETEL) CARPHONE WAREHOUSE - JANUARY 2003 TO DECEMBER 2006
EXPERIENCE & RESPONSIBILITIES
I was responsible for the development of technology strategies to underpin the business strategy. Evaluate and select new and emerging
technologies. Architect and design new technology solutions with the objectives of:
Managing IT Budgets – Capex & Opex
Reducing operating costs
5. References available on request Last updated:26 June 2014 5
Increase productivity and profitability through technology innovation
Identify and developing new product strategies from new technologies and convergence of IP technology
Business growth – Scalability and flexibility in solutions designs
Improve customer experience – Reduce faults and enable faster fault resolution
DR and Systems Continuity in line with the Business Continuity plan
Audit and Due Diligence during and post M&A projects – Infrastructure, site and systems integration
Offer services into other Centrica Group companies
ACHIEVEMENTS
Development of Enterprise Architecture and Service Oriented Architecture white papers to form the building blocks of the IT
technology strategy and reference standards
o BT 21CN business opportunities and threats white paper
o Data (as a product replacing voice) Strategy white paper
o NGN Infrastructure future road map strategies - Core & Access: FTTC/FTTB/FTTH, ADSL2+, VDSL and DOCSIS
Worked on Strategic OSS/BSS Transformation programme – Evolution
o Replacement of current in-house developed Billing, CRM and Provisioning tools with COTS applications from Oracle, Intec,
Avaya and Evolving
o Integrated into SAP R/3 FICO from Parent Centrica for all Finance Processes
Designed, and implemented a strategic Call Centre Outsourcing solution to India (The Project won the Onetel MD Award 2004,
Centrica CEO Award 2004 and UK Outsourcing Associations Award 2005)
Integrated with Centrica Group SAS based Customer Insight Data Analytics Programme
Launched Consumer Mobile VNO Product with integrated outsourced logistics platform from Red Prairie
Directory Enquiries (DQ) service off shore outsources – Full solution design and implementation.
Local and National IDA, CPS and WLR voice traffic outsourcing Solution and OSS design
WAN Consolidation Project – WAN consolidation across multiple sites, acquisitions and technologies
2001 – 2003: IT MANAGER CENTRICA TELECOMMUNICATIONS LTD
2000 – 2001: EUROPEAN IT MANAGER ONETEL (UK) LTD (CENTRICA TELECOMMUNICATIONS LTD)
2000 – 2000: IP DESIGN ARCHITECT LEVEL 3 COMMUNICATIONS LTD (CONTRACT)
1998 – 2000: NETWORK MANAGER (EUROPE) INTEROUTE TELECOMMUNICATIONS LTD
1996 – 1998: IS MANAGER & PROJECT MANAGER GEOTRAIN EUROPE LTD
1993 – 1996: SENIOR PRESALES CONSULTANT & PROJECT MANAGER FUTURE INTUITIVE
1992 – 1993: DATABASE & SYSTEMS ADMINISTRATION MANAGER CITY LINK
TECHNICAL COMPETENCE & EXPERIENCE
Business Applications: BSS, CRM and ERP: SAP, Oracle (Siebel, PeopleSoft & E-Business Suit) Red Prairie & Clarify. Big Data, BI and MI Applications:
Teradata, SAP Hanna, Business Objects and SAS. OSS & Billing: SAP CI, Amdocs, Ericsson, Intec, Huawei, Tivoli and HP Openview. EAI,
ESB & Middleware: Tibco, Sonic, SeeBeyond, ICAN, Microsoft BizTalk, IBM WebSphere, Cordys and Oracle ESB & Fusion Suite.
Data Centre Applications: Virtualisation: VM Ware, Citrix, Hyper-V, and Symantec (Veritas). OS: Microsoft Server 2008/12, Oracle Solaris 10/11/12, Linux RHEL 5/6.
DR & Backup: IBM, CA Technologies, Symantec, CommVault, & EMC.
Data Centre Infrastructure: Servers: HP, IBM, Dell, Cisco and Oracle Sun Servers. SAN, NAS technology: EMC, HP, Oracle (Sun), HDS, Dell, NetApps and
Quantum. Networks & Security: Cisco, Juniper, Huawei, Alcatel-Lucent,, McAfee, Brocade. Sophos, Checkpoint, Riverbed, Ipanema &
Bluecoat
Cloud Technologies: IAAS, PAAS, SAAS: Amazon S3 & AWS, Microsoft Azure, CSC Cloud-Compute & BizCloud (VCE Product)
Contact Centre Infrastructure: Multi-Channel ACD: Cisco eGain, Genesys, Aspect & Avaya, IVR: Nortel MPS, Genesys GVP, Cisco CVP. Diallers: Cisco Aspect &
Rostrum, Call Recording: Verint & Nice Speech: Nuance, IN: Taligent & Alcatel Carrier Switches: Nortel DMS, Ericson AXE-10, Italtel,
Nortel CS2K and Broadsoft
IPT/VoIP, Unified Comms &
Mobility:
VoIP: Cisco CUCM and Nortel CS2K. Protocols: H323 and SIP. Unified Communications: Cisco, Openwave, Siemens, Nortel, Aspect
and Microsoft OCS. Mobile: 3GPP/IMS and 4G LTE, VoLTE. Mobility: BYOD, CYOD, Dual Persona, MAM and MDM
TRAINING, PROFESSIONAL QUALIFICATIONS & EDUCATION
2012 Business NLP Practitioner: 2012 BCS Business Analysis:
NLP Academy The Knowledge Academy
2012 NLP Master Practitioner: 2012 NLP Premier Practitioner:
NLP Academy NLP Academy
2012 Agile Project Management Training (APMG): 2011 Business Transformation – Manager & Leaders:
Focus on Agile Business Transformation Training and Coaching
2009 IT Leadership: Strategy, Innovation & Change: 2009 TOGAF 9 For Practitioners (Level 1&2):
IT Leaders Architecting the Enterprise
2007 SAP SD - SAP Order Fulfilment: 2007 SAP CRM: SAP Customer Relation Management:
London College of Information Technology London College of Information Technology
6. References available on request Last updated:26 June 2014 6
2007 Leadership: Great Leaders, Great Teams, Great Results: 2006 TOGAF 8 For Practitioners (Level 1):
Franklin Covey Architecting the Enterprise
2006 The Four Disciplines of Execution: 2005 NLP – The New Technology of Achievement:
Franklin Covey Team Session NLP Comprehensive Training Team
2005 Strategy and Technology: 2005 E-TOM – Telecoms NG-OSS Frameworks:
Chartered Management Institute TMF
2004 High Value IT Consulting – 12 Keys to a thriving Practice: 2003 Six Sigma – Quality Process Course:
CBT Centrica
2002 Influence Skills: 2002 Project Management: Skill for Success:
Learning Tree International Learning Tree International
2001 Finance for Non Financial Managers: 2001 Prince II – Practitioners Guide to Project Management:
Centrica Centrica
2001 Business Skills for High Personal Performance: 2001 Prince II – Essentials of Project Leadership & Program Learning
Learning Tree International Management: Centrica
2001 Management Skills for IT Professionals: 2001 Checkpoint Certified Security Administrator:
Learning Tree International Net-connect
2001 Introduction to Telecommunications: 2000 Traffic Engineering using MPLS & Troubleshooting with JUNOS
Learning Tree International Software: Telindus KNet
2000 JUNOS Routing Policy & : Juniper Architecture and 2000 Advanced BGP Configuration using Cisco Routers:
Configuration: Telindus KNet Global Knowledge
2000 Advanced OSPF Configuration and Troubleshooting 1999 Cisco Courses: CIT, CID, SNAM, CATM, ATM, ACRC
on Cisco Routers: Global Knowledge IMCR,CRC and CLSC: GeoTrain Europe Ltd
ACADEMIC STUDIES
2005 Diploma in Business Administration - OUBS
2004 Certificate in Business Administration - OUBS
1994 BSc (Hon) Applied Chemistry with European Studies: Greenwich University
1993 Diploma Industrial Studies: IT in Industry: Sanofi Chimie - France
1992 Diploma Chemical Engineering (DUT): IUT Béthune, France
1990 A’ levels: Biology, Chemistry and Physics: Haverstock Sixth Form London
1988 O’ levels: Maths, English, English Lit, Double Science, History, French, and CDT Haverstock Sch.
LANGUAGES
English Fluent French Current
Bengali Fluent Classical Arabic Learning
HOBBIES & INTERESTS
Writing: I have had my first book published ’Rational Universe, Irrational Odds’, which is now out of print. I am currently in the process of
writing a new ‘Executive Coaching’ book entitled ‘Paradigm Shifts – Change the Paradigm – Change the Outcome’.
Travelling: I enjoy travelling and I have travelled to many European countries and learnt a little about different cultures and languages. I spent
two years of my studies in France where I learnt to speak French. I have plans on driving across Europe, Central Asia and the Asian
Subcontinent. I enjoy outdoor adventuring and camping and regularly organise trips for both family and friends to various locations around the
UK and Globe.