Dominic Shillingford of LumApps. Workshop presentation.

1. © 2019 LumApps - All rights reserved.
10 tips for building
the best community
& boost collaboration
Dominic Shillingford
EMEA Strategic Account Lead
dominic@lumapps.com

2. © 2018 LumApps - All rights reserved.© 2018 LumApps - All rights reserved.
Our company
#IntranetNow @lumapps
7offices worldwide
San Francisco, Austin, New York,
London, Paris, Lyon, Tokyo
4M+
connected
employees
Global
company
Innovative
company
50%
employees in
product development
Top 25
Startups France
Scaling
company
$24M
Serie B - October 2018
$8M
Series A - June 2017

3. © 2018 LumApps - All rights reserved.© 2018 LumApps - All rights reserved.
“Our communities are a mess, information is not classified”
“Search is broken”
“Our community is just a page of posts, there is no
interaction”
“Employees don’t have a voice”
“Limited way of participating on the platform”
“Lack of communication between people of the same project”
Common issues
#IntranetNow @lumapps

4. © 2018 LumApps - All rights reserved.© 2018 LumApps - All rights reserved.
LumApps platform
Social
Network
Fragmented and complex
Intranet
Unified and simple
Collaborative
suite
External sharing
Social media
Native integration
Employee
Social
Advocacy
Collaboration
Enterprise
Social
Network
Corporate
Portal
Business
Apps
#IntranetNow @lumapps

5. © 2018 LumApps - All rights reserved.© 2018 LumApps - All rights reserved.
#IntranetNow @lumapps

6. © 2019 LumApps - All rights reserved.
Agenda
#IntranetNow @lumapps
1. Build your community
1. Energise your
team

7. © 2019 LumApps - All rights reserved.
Build your community
#IntranetNow @lumapps

8. © 2019 LumApps - All rights reserved.
Manage members &
administrators
Community
managers
Members
@lumapps
1
#IntranetNow
3 levels of access
● Open
● Read only
● Restricted

9. © 2019 LumApps - All rights reserved.
Present key users
#IntranetNow
3
@lumapps
Embody the
community
Identify the
experts

10. © 2019 LumApps - All rights reserved.
Organise posts
#IntranetNow @lumapps
Add categories to
organise your posts and
make it easy for
users to search
Example of
categories
● By sections or themes
● By status (For example - to do or in
progress…)
4

11. © 2019 LumApps - All rights reserved.
Add useful links
#IntranetNow
Essential bookmarks
Online articles
Business platforms
5
@lumapps

12. © 2019 LumApps - All rights reserved.
Create bridge between
communities
#IntranetNow
6
@lumapps
Break down
silos
Boost
adoption
Capitalize
on content

13. © 2019 LumApps - All rights reserved.© 2019 LumApps - All rights reserved.
Energise your community
#IntranetNow @lumapps

14. © 2019 LumApps - All rights reserved.
Post quality content
#IntranetNow
7
@lumapps
Post unpublished information
Use post attachments

15. © 2019 LumApps - All rights reserved.
Be present and interact
#IntranetNow
Take time
Use different
type of posts
8
@lumapps

16. © 2019 LumApps - All rights reserved.
Be a true leader
#IntranetNow
You are the leader
of the community
Enhance and connect
with the most active
9
@lumapps

17. © 2019 LumApps - All rights reserved.
Organise events
#IntranetNow
Virtuals events From virtual to real
10
@lumapps

18. © 2019 LumApps - All rights reserved.© 2019 LumApps - All rights reserved.
Checklist Recap
@lumapps#IntranetNow

19. © 2019 LumApps - All rights reserved.
Community Manager’s checklist
#IntranetNow
Configure the home page
❏ Update the different roles and
members
❏ Add a description
❏ Add useful links
❏ Select communities related to the
project
❏ Organise your posts
Launch the community and boost
adoption
❏ Publish some posts with visuals or
other links to welcome members
❏ Publish at least one "Question" post
to launch discussions
❏ Respond regularly to new posts
and comments
❏ Post unpublished content regularly
@lumapps

20. © 2019 LumApps - All rights reserved.
Thank you!