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Effective project management supportusing social software<br />Henk-Jan van der Klis<br />Rick Mans<br />
Introducingourselves<br />M/39/NL<br />@hjvanderklis<br />www.henkjanvanderklis.nl<br />Effective project management suppo...
© 2009 Capgemini - All rights reserved<br />Effective project management support using web 2.0 tools<br />2<br />Recapitul...
Project management
Web 2.0
Social software</li></ul>Evolutionarypoints of view<br />Social software supportsproject management<br /><ul><li>Contact m...
Communications
Collaboration
Track & trace</li></li></ul><li>Keyelements of project work<br />© 2009 Capgemini - All rights reserved<br />3<br />Effect...
Project management approaches<br />Top-downapproach<br />Bottom-upapproach<br />Inflexibility<br />Bureaucracy<br />Overal...
Clarity of project goals
Visibility of internalorganizationalprocesses
Coordination and collectiveintelligence</li></ul>Effective project management support using social software<br />
Recapitulating Web 2.0 – Wikipedia ‘definition’<br />Commonly associated with web development and web design that facilita...
Web 2.0 &gt;Social media &gt;Social software<br />Social media are media designed to bedisseminated through social interac...
Co-creation, peer production: wishful thinking?<br />© 2009 Capgemini - All rightsreserved<br />7<br />Effective project m...
Forrester’s breakdown of US online user activity<br />Effective project management support using social software<br />© 20...
90-9-1 rule: participation inequality<br />Woulditbe different usingin-company services?<br />Effective project management...
Gartner’s Hype CycleforSocial SoftwareJuly 2009<br />
High Performance WorkplaceHype CycleJuly 2009<br />On the Rise <br />Social Mining and Social Intelligence <br />Ubiquitou...
High performance workplace?<br />Dailyinsightfulcartoon byCapgeminiGermany’sOliver Widdera.k.a. @GeekandPoke, geekandpoke....
Traditional project management tooling drawbacks<br />Controlfocused<br />Complex<br />Hard to adoptcompany-wide<br />Over...
Challenges to ‘project management 2.0’ tooling<br />Communicationfocused<br />Simple<br />Easy to adoptcompany-wide<br />F...
Yammer – intra-companymicroblogging<br />October 2009:<br />4,315 users<br />286 groups<br />Large user groups in the Neth...
Cwiki – intra-companywiki<br />13,339 content pages<br />13,874 files uploaded. <br />38,934,813 page views<br />240,383 p...
Social software supports project management<br />Contact management<br />Communications<br />Collaboration<br />Track & tr...
Contact management: MS Outlook more social<br />Effective project management support using social software<br />© 2009 Cap...
© 2009 Capgemini - All rights reserved<br />19<br />Social software integrated into Microsoft Outlook 2007<br />Effective ...
Contact management: social in the cloud<br />Effective project management support using social software<br />
Communications facilitating team collaboration<br />GIMS+ (Group Instant Messaging Service)<br />Microsoft Office Communic...
Communications facilitating team collaboration<br />Microsoft Office Communicator 2007<br />Instant messaging<br />pc2pc c...
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Effective Project Management Support Using Social Software

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Effective Project Management Support Using Social Software (27 October 2009 version)

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Effective Project Management Support Using Social Software

  1. 1. Effective project management supportusing social software<br />Henk-Jan van der Klis<br />Rick Mans<br />
  2. 2. Introducingourselves<br />M/39/NL<br />@hjvanderklis<br />www.henkjanvanderklis.nl<br />Effective project management support using web 2.0 tools<br />© 2009 Capgemini - All rights reserved<br />1<br />
  3. 3. © 2009 Capgemini - All rights reserved<br />Effective project management support using web 2.0 tools<br />2<br />Recapitulation<br /><ul><li>Projects
  4. 4. Project management
  5. 5. Web 2.0
  6. 6. Social software</li></ul>Evolutionarypoints of view<br />Social software supportsproject management<br /><ul><li>Contact management
  7. 7. Communications
  8. 8. Collaboration
  9. 9. Track & trace</li></li></ul><li>Keyelements of project work<br />© 2009 Capgemini - All rights reserved<br />3<br />Effective project management support using social software<br />
  10. 10. Project management approaches<br />Top-downapproach<br />Bottom-upapproach<br />Inflexibility<br />Bureaucracy<br />Overall control<br />Imposedprocesses<br />Externalmotivation<br />Flexibility<br />Agility<br />Collaboration<br />Team-drivenprocess<br />Internalmotivation<br />© 2009 Capgemini - All rights reserved<br />4<br />Project management 2.0<br /><ul><li>Control and Collaboration
  11. 11. Clarity of project goals
  12. 12. Visibility of internalorganizationalprocesses
  13. 13. Coordination and collectiveintelligence</li></ul>Effective project management support using social software<br />
  14. 14. Recapitulating Web 2.0 – Wikipedia ‘definition’<br />Commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.<br />Examples include web-based communities, hosted services, web applications, social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.<br />Allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.<br />© 2009 Capgemini - All rightsreserved<br />5<br />Effective project management support using social software<br />
  15. 15. Web 2.0 &gt;Social media &gt;Social software<br />Social media are media designed to bedisseminated through social interaction,created using highly accessible and scalablepublishing techniques.<br />Wikipedia<br />Social software are ways to supportand capture communications,conversations or collaborative work asa by-product of free-form interactionand open participation, especially<br />where large numbers of looselyconnected individuals are involved.<br />Gartner, Hype CycleforSocial Software, July 2009<br />Effective project management support using social software<br />© 2009 Capgemini - All rightsreserved<br />6<br />
  16. 16. Co-creation, peer production: wishful thinking?<br />© 2009 Capgemini - All rightsreserved<br />7<br />Effective project management support using social software<br />52% inactives, 33% passive spectators,only 13% actual creators.<br />“For the majority of users, theiractivity is anythingbut a communal effort towardsa shared cause; they may participate simplyto satisfy their individual curiosities or becausethey are interested in the same product, brand, band or topic.”<br />“most people who visit user generated content sitesare ‘driven’ there by (viral) forms of social media(‘friends’ networks) or by plain marketing mechanisms…hype fromnetworkingactivity.”<br />“The logic of culture (collaboration, collectivism,user participation) undercutsthe logic of economics(shareholders’ value, company profits).”<br />Wikinomics and its discontents<br />Woulditbe different usingin-company services?<br />
  17. 17. Forrester’s breakdown of US online user activity<br />Effective project management support using social software<br />© 2009 Capgemini - All rightsreserved<br />8<br />
  18. 18. 90-9-1 rule: participation inequality<br />Woulditbe different usingin-company services?<br />Effective project management support using social software<br />© 2009 Capgemini - All rightsreserved<br />9<br />
  19. 19. Gartner’s Hype CycleforSocial SoftwareJuly 2009<br />
  20. 20. High Performance WorkplaceHype CycleJuly 2009<br />On the Rise <br />Social Mining and Social Intelligence <br />Ubiquitous Collaboration <br /> At the Peak<br />Enterprise Mashups<br />Federated Search<br />Web-Based Office Productivity Suites<br />Expertise Location and Management<br />Social Software Suites<br />Unified Communications and Collaboration<br /> Climbing the Slope<br />Wikis<br />© 2009 Capgemini - All rights reserved<br />Effective project management support using social software<br />11<br />
  21. 21. High performance workplace?<br />Dailyinsightfulcartoon byCapgeminiGermany’sOliver Widdera.k.a. @GeekandPoke, geekandpoke.com<br />© 2009 Capgemini - All rights reserved<br />Effective project management support using web 2.0 tools<br />12<br />
  22. 22. Traditional project management tooling drawbacks<br />Controlfocused<br />Complex<br />Hard to adoptcompany-wide<br />Overpriced<br />© 2009 Capgemini - All rights reserved<br />13<br />Effective project management support using social software<br />
  23. 23. Challenges to ‘project management 2.0’ tooling<br />Communicationfocused<br />Simple<br />Easy to adoptcompany-wide<br />Free orlow-priced<br />© 2009 Capgemini - All rights reserved<br />14<br />Effective project management support using social software<br />
  24. 24. Yammer – intra-companymicroblogging<br />October 2009:<br />4,315 users<br />286 groups<br />Large user groups in the Netherlands, Nordic countries, India, UK<br />A proven stepping stone for:<br />Updates to Cwiki<br />Q&A<br />Worldwide relationships<br />Assignments<br />Reference searches<br />© 2009 Capgemini - All rights reserved<br />15<br />Effective project management support using social software<br />
  25. 25. Cwiki – intra-companywiki<br />13,339 content pages<br />13,874 files uploaded. <br />38,934,813 page views<br />240,383 page edits.<br />6.77 average edits per page<br />161.97 views per edit.<br />30,928registeredusers<br />© 2009 Capgemini - All rights reserved<br />16<br />Effective project management support using social software<br />
  26. 26. Social software supports project management<br />Contact management<br />Communications<br />Collaboration<br />Track & trace<br />© 2009 Capgemini - All rightsreserved<br />17<br />Effective project management support using social software<br />
  27. 27. Contact management: MS Outlook more social<br />Effective project management support using social software<br />© 2009 Capgemini - All rightsreserved<br />18<br />
  28. 28. © 2009 Capgemini - All rights reserved<br />19<br />Social software integrated into Microsoft Outlook 2007<br />Effective project management support using social software<br />
  29. 29. Contact management: social in the cloud<br />Effective project management support using social software<br />
  30. 30. Communications facilitating team collaboration<br />GIMS+ (Group Instant Messaging Service)<br />Microsoft Office Communicator 2007<br />Microsoft Office Live Meeting<br />© 2009 Capgemini - All rights reserved<br />21<br />Effective project management support using social software<br />
  31. 31. Communications facilitating team collaboration<br />Microsoft Office Communicator 2007<br />Instant messaging<br />pc2pc calls (CommunicatorCall)<br />Send e-mail to contact<br />Schedule meeting with contact<br />File sharing<br />Microsoft Office Live meeting<br />Status visible in Outlook, SharePoint<br />Out-of-office alerts visible<br />© 2009 Capgemini - All rights reserved<br />22<br />Effective project management support using social software<br />
  32. 32. Communications facilitating team collaboration<br />Microsoft Office Live Meeting<br />Webinar, webcast orvirtualpresentation to share content<br />Audio and video<br />Content sharing e.g. presentations<br />White board<br />Sharenotes<br />Polls<br />ParticipantscanbefrombothCapgemini and non-Capgemini<br />Participantsneed freeOffice Live Meeting Client<br />Both scheduled and instant meetings<br />Lotus Notesadd-inavailable<br />© 2009 Capgemini - All rights reserved<br />23<br />Effective project management support using social software<br />
  33. 33. © 2009 Capgemini - All rights reserved<br />24<br />Examples of collaboration software platforms<br />Effective project management support using social software<br />
  34. 34. GartnerMagic Quadrant for Social Software<br />Effective project management support using social software<br />
  35. 35. Social software to track & trace project ‘stuff’<br />Task management<br />Time management<br />Project file<br />Standards & templates<br />© 2009 Capgemini - All rights reserved<br />26<br />Effective project management support using social software<br />
  36. 36. Implementingsocial software<br />Rick Mans (Capgemini): Building a community<br />Patrick Savalle (Sogeti): TeamPark – building Intelligent Organization<br />Erwin Blom (The Crowds): Handboek Communities<br />© 2009 Capgemini - All rights reserved<br />Effective project management support using web 2.0 tools<br />27<br />
  37. 37. E-mail isn’tdead, but has been abusedtoo long<br />Traditional inbox overflow<br />Tasks<br />Status updates<br />Partialconversations<br />CC and BCC<br />Changerequests<br />Newsletters<br />More effectiveways<br />Inbox zero<br />Gettingthingsdoneworkflow<br />Email-integratedsolutions<br />E-mail as intended<br />© 2009 Capgemini - All rights reserved<br />28<br />Effective project management support using social software<br />
  38. 38. © 2009 Capgemini - All rights reserved<br />29<br />Addedvalue of social softwareto project management<br />Don’tunderestimatedegreeof non-participation<br />Takeimplementa-tionserious<br />Eliminatewaste<br />Effective project management support using social software<br />
  39. 39. www.capgemini.com<br />

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