Listening skills are critical for success in the workplace. Poor listening habits include a lack of training and distractions. There are different types of workplace listening including listening to superiors, colleagues, and customers. The listening process involves perception, interpretation, evaluation, and action. Barriers to listening can be mental, physical, or related to the speaker. Techniques for improving listening and nonverbal communication include reducing distractions, taking notes, maintaining eye contact, and being aware of cultural differences in nonverbal cues.