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1 
International Conference for Accessible 
Tourism 
22-24 November 2007 
Bangkok 
Working Towards Tourism for All: Accessible Tourism as A Means of Economic and Social Development 
Ryuji Yamakawa 
UNESCAP
2 
Tourism Performance 
•Growth of tourism 1950-2006 
•10% of global GDP and 8% of employment estimated by WTTC. 
Year 
International tourist arrivals 
Receipts 
1950 
25.3 million 
$US2.1 billion 
2000 
681 million 
$US479 billion 
2006 
848 million 
$US733 billion
3 
Tourism in Asia-Pacific Region 
In the Year 2006 
•The international tourist arrivals increased by 7.8% amounting to 167.4 million. 
•Tourist receipts increased by 9.4% 
•Asia-Pacific gained an additional $US19 billion amounting to a total of $US153 billion.
4 
Tourism in Asia-Pacific Region (Cont’d) 
•Tourism in Asia-Pacific has great potential for further expansion. 
ƒImproved air linkage and transportation networks. 
ƒEmerging markets –China, India, Russia. 
ƒSimplified procedures for visa issuance. 
ƒStrong subregional cooperation in tourism.
5 
Accessible Tourism Expands Tourism Market 
•People with disabilities. 
•Senior people 
ƒBaby boomers are reaching retirement age. 
ƒ14% of ESCAP region’s population will be 60 years or older by 2015. 
•Families with young children.
6 
Disability and Tourism 
Outside of the 
region 
Within the region 
Million Million 
USA 52.7 Australia 3.6 
Canada 4.7 New Zealand 0.7 
UK 10.8 China 62.0 
Germany 14.2 India 20.0 
France 9.0 Thailand 0.5 
Pakistan 4.0
7 
Contribution of Accessible Tourism to Socio-economic Development 
”Foreign exchange earning. 
”Expand job opportunities. 
”Create business opportunities for small-and medium- sized enterprises. 
”Spread development to regions that may not have benefited from other types of economic development. 
”Contribute to poverty reduction. 
”Provide a direct incentive to protect the environment and cultural heritage. 
”Promote understanding between peoples of different nations thus contributing to world peace.
8 
Lao PDR 
Tourist Arrivals and Revenue, 1990-2006 
Year 
Number of Tourist Arrivals 
Revenue from Tourism (Dollars) 
1990 
14,400 
N.A. 
1993 
102,946 
6,280,000 
2006 
1,215,106 
173,249,896
9 
Tourism in Lao People’s Democratic Republic 
Revenue and rank of various Lao industries 
(revenue in $US million) 
2001 2002 2003 2004 2005 
Revenue Rank Revenue Rank Revenue Rank Revenue Rank Revenue Rank 
Tourism 113. 
8 
1 113. 
4 
1 87.3 2 118. 
9 
1 146. 
7 
1 
Garments 100. 
1 
2 99.9 2 87.1 3 99.1 2 107. 
5 
3 
Electricity 
` 
91.3 3 92.7 3 97.3 1 86.2 3 94.6 4 
Wood 
Products 
80.2 4 77.8 4 69.9 4 72.4 4 74.0 5 
Coffee 15.3 5 9.8 7 10.9 9 13.0 8 9.5 8 
Agricultur 
al 
Products 
5.7 6 25.6 5 11.1 8 20.5 6 26.6 6 
Minerals 4.9 7 3.9 8 46.5 5 67.4 5 128. 
3 
2 
Handicraft 
s 
3.8 8 2.7 9 12.4 7 1.9 9 2.7 9 
Other 
Industries 
- - 19.9 6 17.1 6 13.4 7 11.9 7
10 
How Tourism Helps the Poor 
•Employment of the poor in tourism enterprises. 
•Supply of goods and services to tourism enterprises by the poor. 
•Direct sales of goods and services to visitors by the poor. 
•Establishment and running of tourism enterprises by the poor. 
•Investment in infrastructure stimulated by tourism also benefiting the poor. 
•Tax or levy on tourism income or profits with proceeds benefiting the poor.
11 
Maldives –Example of 
Contribution to Social Development 
”Tourism contributes about 30% to GDP. 
”Tourism –major source of foreign exchange earnings and tax revenue. 
”100% of population are literate. 
Infant mortality 
Life expectancy at birth 
1977 
121 per 1000 
47 years 
2004 
38 per 1000 
67 years
12 
Travel by People with Disabilities 
”People with disabilities have a right to, do want to enjoy travel. Their travel experiences are still characterized by 
Transportation constraints. 
Inaccessible accommodation/tourism sites. 
Inadequate customer services. 
”Most tourism providers have still not yet recognized the importance of taking action to make tourism barrier-free.
13 
Satisfaction with TravelDissatisfied 50.20% Satisfied 25.50% Very dissatisfied 24.20%
14 
Issues 
VA lack of national level mechanisms involving all stakeholders to make tourism barrier-free. 
VInadequate regulatory framework to improve facilities for people with disabilities. 
VA lack of research and statistical data related to accessible tourism. 
VPoor information dissemination. 
VNeed to strengthen education and training on awareness and sensitivity to disability issues.
15 
Actions Towards Tourism for All 
Government/tourism industry/NGO should be proactive in removing the disability barriers faced by travellers with disabilities. 
VTourism master plans should incorporate the principle of universal access to tourism infrastructure, products and services. 
VConduct market research on disabled travellers. 
VIntroduce accessibility as a criterion in the ranking of hotels and restaurants. 
VAnnual awards for accessible tourism. 
VCreate a national committee for barrier-free tourism.
16 
National Committee for 
Accessible Tourism 
Ministry of Tourism 
Tourism Promotion Board 
Ministry Responsible for Social Development 
Ministry of Transportation 
Air, land and water transport authorities 
Association of travel agents 
Hotels association 
Restaurants association 
Organizations representing people with disabilities 
Tourism education and training institutes 
Participating organizations will establish a special unit (or a focal point) on accessible tourism.
17 
Objective: Coordinate the effective implementation 
of measures to promote access tourism. 
Tasks 
Review existing regulations, facilities and practices related to travellers with disabilities and request relevant authorities to take appropriate actions for the improvement, and monitor progress.
18 
Tasks (cont’d) 
Collect data/undertaken research related to travellers with disabilities. 
Organize training to enhance understanding about the accessible tourism.
19 
ESCAP PLAN OF ACTION FOR SUSTAINABLE TOURISM DEVELOPMENT IN ASIA AND THE PACIFIC, PHASE II (2006-2012) 
Facilitation of travel and development 
of transport and other tourism tourism-related 
infrastructure 
Through the joint efforts of the Government, the private sector and non- governmental organizations, specific measures should be taken to facilitate travel for people with disabilities.
20 
Thank You

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Working Towards Tourism for All: Accessible Tourism as A Means of Economic and Social Development by Ryuji Yamakawa

  • 1. 1 International Conference for Accessible Tourism 22-24 November 2007 Bangkok Working Towards Tourism for All: Accessible Tourism as A Means of Economic and Social Development Ryuji Yamakawa UNESCAP
  • 2. 2 Tourism Performance •Growth of tourism 1950-2006 •10% of global GDP and 8% of employment estimated by WTTC. Year International tourist arrivals Receipts 1950 25.3 million $US2.1 billion 2000 681 million $US479 billion 2006 848 million $US733 billion
  • 3. 3 Tourism in Asia-Pacific Region In the Year 2006 •The international tourist arrivals increased by 7.8% amounting to 167.4 million. •Tourist receipts increased by 9.4% •Asia-Pacific gained an additional $US19 billion amounting to a total of $US153 billion.
  • 4. 4 Tourism in Asia-Pacific Region (Cont’d) •Tourism in Asia-Pacific has great potential for further expansion. ƒImproved air linkage and transportation networks. ƒEmerging markets –China, India, Russia. ƒSimplified procedures for visa issuance. ƒStrong subregional cooperation in tourism.
  • 5. 5 Accessible Tourism Expands Tourism Market •People with disabilities. •Senior people ƒBaby boomers are reaching retirement age. ƒ14% of ESCAP region’s population will be 60 years or older by 2015. •Families with young children.
  • 6. 6 Disability and Tourism Outside of the region Within the region Million Million USA 52.7 Australia 3.6 Canada 4.7 New Zealand 0.7 UK 10.8 China 62.0 Germany 14.2 India 20.0 France 9.0 Thailand 0.5 Pakistan 4.0
  • 7. 7 Contribution of Accessible Tourism to Socio-economic Development ”Foreign exchange earning. ”Expand job opportunities. ”Create business opportunities for small-and medium- sized enterprises. ”Spread development to regions that may not have benefited from other types of economic development. ”Contribute to poverty reduction. ”Provide a direct incentive to protect the environment and cultural heritage. ”Promote understanding between peoples of different nations thus contributing to world peace.
  • 8. 8 Lao PDR Tourist Arrivals and Revenue, 1990-2006 Year Number of Tourist Arrivals Revenue from Tourism (Dollars) 1990 14,400 N.A. 1993 102,946 6,280,000 2006 1,215,106 173,249,896
  • 9. 9 Tourism in Lao People’s Democratic Republic Revenue and rank of various Lao industries (revenue in $US million) 2001 2002 2003 2004 2005 Revenue Rank Revenue Rank Revenue Rank Revenue Rank Revenue Rank Tourism 113. 8 1 113. 4 1 87.3 2 118. 9 1 146. 7 1 Garments 100. 1 2 99.9 2 87.1 3 99.1 2 107. 5 3 Electricity ` 91.3 3 92.7 3 97.3 1 86.2 3 94.6 4 Wood Products 80.2 4 77.8 4 69.9 4 72.4 4 74.0 5 Coffee 15.3 5 9.8 7 10.9 9 13.0 8 9.5 8 Agricultur al Products 5.7 6 25.6 5 11.1 8 20.5 6 26.6 6 Minerals 4.9 7 3.9 8 46.5 5 67.4 5 128. 3 2 Handicraft s 3.8 8 2.7 9 12.4 7 1.9 9 2.7 9 Other Industries - - 19.9 6 17.1 6 13.4 7 11.9 7
  • 10. 10 How Tourism Helps the Poor •Employment of the poor in tourism enterprises. •Supply of goods and services to tourism enterprises by the poor. •Direct sales of goods and services to visitors by the poor. •Establishment and running of tourism enterprises by the poor. •Investment in infrastructure stimulated by tourism also benefiting the poor. •Tax or levy on tourism income or profits with proceeds benefiting the poor.
  • 11. 11 Maldives –Example of Contribution to Social Development ”Tourism contributes about 30% to GDP. ”Tourism –major source of foreign exchange earnings and tax revenue. ”100% of population are literate. Infant mortality Life expectancy at birth 1977 121 per 1000 47 years 2004 38 per 1000 67 years
  • 12. 12 Travel by People with Disabilities ”People with disabilities have a right to, do want to enjoy travel. Their travel experiences are still characterized by Transportation constraints. Inaccessible accommodation/tourism sites. Inadequate customer services. ”Most tourism providers have still not yet recognized the importance of taking action to make tourism barrier-free.
  • 13. 13 Satisfaction with TravelDissatisfied 50.20% Satisfied 25.50% Very dissatisfied 24.20%
  • 14. 14 Issues VA lack of national level mechanisms involving all stakeholders to make tourism barrier-free. VInadequate regulatory framework to improve facilities for people with disabilities. VA lack of research and statistical data related to accessible tourism. VPoor information dissemination. VNeed to strengthen education and training on awareness and sensitivity to disability issues.
  • 15. 15 Actions Towards Tourism for All Government/tourism industry/NGO should be proactive in removing the disability barriers faced by travellers with disabilities. VTourism master plans should incorporate the principle of universal access to tourism infrastructure, products and services. VConduct market research on disabled travellers. VIntroduce accessibility as a criterion in the ranking of hotels and restaurants. VAnnual awards for accessible tourism. VCreate a national committee for barrier-free tourism.
  • 16. 16 National Committee for Accessible Tourism Ministry of Tourism Tourism Promotion Board Ministry Responsible for Social Development Ministry of Transportation Air, land and water transport authorities Association of travel agents Hotels association Restaurants association Organizations representing people with disabilities Tourism education and training institutes Participating organizations will establish a special unit (or a focal point) on accessible tourism.
  • 17. 17 Objective: Coordinate the effective implementation of measures to promote access tourism. Tasks Review existing regulations, facilities and practices related to travellers with disabilities and request relevant authorities to take appropriate actions for the improvement, and monitor progress.
  • 18. 18 Tasks (cont’d) Collect data/undertaken research related to travellers with disabilities. Organize training to enhance understanding about the accessible tourism.
  • 19. 19 ESCAP PLAN OF ACTION FOR SUSTAINABLE TOURISM DEVELOPMENT IN ASIA AND THE PACIFIC, PHASE II (2006-2012) Facilitation of travel and development of transport and other tourism tourism-related infrastructure Through the joint efforts of the Government, the private sector and non- governmental organizations, specific measures should be taken to facilitate travel for people with disabilities.