2. UNIT DESCRIPTOR :
This unit covers the outcomes required in
demonstrating and living out desirable
work ethics, values and principles in the
workplace and training environment.
2
Unit Code :
500232104
4. 4 Trainers Methodology 1 2023
GENERAL PRINCIPLES IN
WORK ETHICS,VALUES
AND QUALITY
PRINCIPLES
5. 5 Trainers Methodology 1 2023
•Demonstrating expertise: You showcase
your skills and knowledge in your field,
performing tasks effectively and efficiently.
•Professional behavior: You conduct yourself
with decorum, respect, and integrity,
maintaining appropriate boundaries and
demeanor in professional settings.
6. 6 Trainers Methodology 1 2023
•Ethical conduct: You adhere to ethical
principles and standards relevant to your
profession, ensuring honesty, fairness,
and transparency in your actions.
•Accountability: You take ownership of
your work, decisions, and outcomes,
acknowledging and rectifying mistakes
when necessary.
7. 7 Trainers Methodology 1 2023
•Effective communication: You express
yourself clearly and respectfully, listening
actively and conveying information
appropriately in various contexts.
•Continuous improvement: You seek
opportunities for learning and development,
staying updated with advancements in your
field to enhance your skills and performance.
8. 8 Trainers Methodology 1 2023
•Reliability: You fulfill your
commitments, meeting deadlines
and delivering quality results
consistently, earning trust and
confidence from colleagues and
clients.
10. Observe workplace
policies and
guidelines
Attendance and punctuality are observed in line
with enterprise policies and guidelines
Work functions are performed in line with work
position/delegation and according to enterprise
goals and objectives.
Communication, request, and complaints are
channeled through authority in line with
enterprise policies and procedures.
Academic freedom is exercised in line with
enterprise goals and objectives
Quality work instructions are delivered in
accordance with work deadlines and
training calendars.
12. Academic freedom
12 Trainers Methodology 1 2023
Selection of teaching methods
Implementation of remedial classes
Changing methods of collecting evidence of learning
13. Valueself-worth
andprofession
Best practices in teaching are demonstrated
at all times
Personal and professional upgrading is exercised in line
with personal goals and enterprise guidelines and policies.
Confidentiality of records and other documents are
maintained in line with enterprise policies and guidelines.
Professional courtesy is exercised at all times
Professional role and image as technical trainer are
maintained in the classroom/training environment and
related situations.
15. Observe proper conduct in dealing with
learners and parents
Promotion of learners is
performed based on
non-prejudice decision
and actual
accomplishments and
performance of learners
Learners were given
equal opportunities to
learn and utilize school
facilities in line with the
enterprise objective and
goals
Parent consultations are
performed in line with
enterprise policies and
guidelines
15 Trainers Methodology 1 2023
18. Summary
At Contoso, we believe in giving 110%. By using
our next-generation data architecture, we help
organizations virtually manage agile workflows. We
thrive because of our market knowledge and great
team behind our product. As our CEO says,
“Efficiencies will come from proactively
transforming how we do business.”
18
20. 20 Presentation title 20XX
Test Question 1: How does demonstrating teamwork contribute to upholding work ethics
and values in an organization?
•A) It fosters a sense of unity and collaboration among employees.
•B) It encourages competition and individual recognition.
•C) It increases workload for individuals, leading to burnout.
•D) It promotes secrecy and exclusivity among team members.
Test Question 2: How can employees demonstrate integrity in their day-to-day work
activities to uphold organizational values?
A) By engaging in unethical practices for personal gain.
B) By reporting unethical behavior observed in the workplace.
C) By ignoring conflicts of interest and biases.
D) By prioritizing profits over ethical considerations.
Test Question 3: Provide examples of how lack of accountability can affect team
performance and overall product/service quality.
A) Passing the blame onto others for mistakes.
B) Taking ownership of one's actions and their consequences.
C) Acknowledging mistakes and working towards solutions.
D) Holding others accountable for their actions.
21. 21 Presentation title 20XX
Test Question 4: Why is a commitment to continuous improvement essential for maintaining
quality standards in a dynamic work environment?
A) It promotes complacency and stagnation.
B) It encourages innovation and adaptability.
C) It hinders progress and growth.
D) It focuses solely on short-term gains.
.
Test Question 5: Provide strategies that employees can utilize to ensure a customer-
centric approach in their daily work activities.
A) By actively listening to customer feedback and addressing concerns.
B) By disregarding customer complaints and suggestions.
C) By prioritizing internal processes over customer satisfaction.
D) By avoiding interactions with customers altogether.
