The document discusses two perspectives on word-of-mouth (WOM) marketing: creationists and evolutionists. Creationists believe that WOM can be artificially amplified through marketing efforts, while evolutionists view WOM as a naturally occurring phenomenon. The core difference is whether WOM is something that can be controlled or is outside of a marketer's control. Both sides aim to garner attention or intention, but creationists do so by making remarkable marketing activities, while evolutionists let the product or business stand out on its own.