This document provides information on leadership development solutions offered by Wiseheart Ltd. It includes summaries of various workshops focused on developing leadership skills like mindset, attitude, emotional intelligence, resilience and mindfulness. Some key workshops summarized are Mindset & Attitude (a 2-day workshop introducing core skills), Advanced Mindset & Attitude (a deeper 2-day workshop), and Mindset & Mindfulness (a 1-day workshop developing mental skills). Details are given on workshop objectives, outcomes, agendas and target audiences. The document also outlines team development solutions and services attitude training for frontline staff.

1. My
Passion &
Values
Impact I have
Decisions
I make
Mindset
A formula for
J + success
Resilience
Learning
about stress
& a Mindset
to manage it
AAtude
My
confidence,
moDvaDon &
energy
Contact: Richard Thorp richard@wiseheart.co.uk +44 (0) 7764 856526 www.wiseheart.co.uk
Values
Your Values sit at the heart of your authenFc leadership.
They guide your emoFons & decision making & help you
define ‘the Right Thing to Do’
Mindset
‘the unwriNen rules in your head that guide your behaviour’
It is the one thing
that changes everything else.
It determines your focus,
feelings, behaviour & impact on yourself & others.
AAtude
Your AAtude & Energy define how you show up.
Confidence in Leadership & Service makes the difference.
Resilience
Your ability to bounce back, to manage stress & sustain
your formula J + success.
Our experienDal coaching develops...
Self-awareness to improve your impact on yourself &
others.
EmoDonal Intelligence & empathy skills to build
collaboraFon & trust.
Mindset & AAtude skills to help you be your best, find
your confidence & lead yourself, your team, your culture.
Service AAtude skills to help your front line stay focussed
& confident to serve.
Resilience & Neuroscience insight to help you manage
your stress and maintain your balance.
“a good head and a good heart make a formidable combina3on”
Nelson Mandela
Wiseheart Ltd.
Development SoluDons
for Leaders, Teams & Culture change.
We develop Leaders with self-awareness, confidence & skill to posi9vely impact their people.
We develop Teams who pay a>en9on to the a?tudinal dynamic, enabling the trust required to collaborate.
We help people learn ‘Confidence’ is a choice, ‘Doing the right thing’ is a Mindset & Resilience ma>ers.

2. Development soluDons from Wiseheart Ltd.
Leadership development DuraDon Page
• Mindset & AYtude * 2 day 3
• Advanced Mindset & AYtude 2 day 4
• Mindset & Mindfulness* 1 day 5
• Coaching for Leaders 1 & 2 day 6
• Building Resilience & managing stress* 1 day 7
• Applying Mindset & AYtude to Leadership skills
ü PresentaFon skills 3 hours 8
ü Influencing hearts & minds 3 hours 8
ü EffecFve meeFngs* 3 hours 8
ü Managing change* 3 hours 8
• Future leader programmes on request 9
ü Emerging talent
ü Manager to Leader
ü AuthenFc Leaders
Team development (*highlighted workshops above also work well when run with teams)
• High Performing teams 1 day 10
• StrengthFinders Team Build 1 day 11
• Energiser Team builds 1 day 12
Building Partnerships programmes on request 13
• Development for you & your key suppliers to build trust & collaboraFon
Service AAtude skills for front line colleagues
• Confident Service 2 hrs 14
• Dealing with difficult situaFons 2 hrs 14
• Finding balance 2 hrs 14
Inspiring Talks on request 15
• The importance of Mindset on performance
• Closing the gap: Understanding how neuroscience can help your leadership
• Bringing Values to life so your people ‘Do the Right Thing’
• CreaFng Happy & successful cultures
Culture change on request 16
• AYtudinal diagnosFc highlighFng what drives helpful & unhelpful behaviours.
• Tailored 3 phase programmes
1. Understand the current reality, define the new aYtudes & behaviours
2. Develop new skills and leadership styles
3. Embed, sustain, measure and conFnually grow
“a good head and a good heart make a formidable combina3on”
“there is a gap between what science knows & business does” Dan Pink 2009
2

3. Development soluDons
Leadership development
Name Mindset & AAtude Workshop
Purpose To introduce core EmoFonal Intelligence & PosiFve Psychology leadership skills that
improve self-awareness, confidence & your posiFve moFvaFonal impact on others.
Who All Managers, Senior Managers & Directors who would benefit from exploring & developing
the latest thinking on modern leadership.
Numbers Maximum 12 delegates.
Outcomes Self-awareness & neuroscience insight into what moFvates & engages people.
EmoFonal intelligence skills to help you regulate your emoFons, improve decision making, build
trust & collaborate.
Mindset & AYtude skills to help you maintain confidence & focus on the right things under
pressure.
Insight & skills to help you manage stress & build resilience in yourself & others.
DuraDon 2 days
Agenda Summary
Day 1
• Welcome & introducFons.
• Modern Leadership context; ME/US/IT.
• Neuroscience & making sense of thoughts, feelings & the mind/body/performance.
• Listening with Empathy skill.
• Exploring Values & what really makes people Fck.
• AYtude & Impact, what really the difference.
• Choosing My AYtude skill.
Day 2
• Check-in with reflecFons & insights from day 1.
• Developing a Growth Mindset.
o Understanding the importance of Mindsets; Different Mindsets, different results.
o Exploring your Mindset & how it helps or limits you.
• Choosing My AYtude in the moment & in the future ~ Quick shio skill.
• Building Resilience.
o Understanding the heart/ brain link & what Resilience really is.
o Why stress is not bad, how you manage your stress is what maNers.
o Developing awareness & skills to build resilience, balance as well as help those around you.
• Pulling your learning together & creaFng a personal leadership development vision.
• MoFvaFng feedback and acknowledging successful learning.
• Review learning & check-out.
“When you Values are clear to you, making decisions becomes easier” Roy E Disney
“a good head and a good heart make a formidable combina3on”
3

4. Development soluDons
Leadership development
Name Advanced Mindset & AAtude
Purpose To deepen your understanding & capability to idenFfy unconscious thinking paNerns in yourself
& others so that you can enable the transformaFonal shios in behaviour required to improve &
sustain higher performance.
Who Senior managers, Team leads, Directors & ExecuFve Directors who have already experienced
the Mindset & AAtude workshop & choose to aSend.
This is a highly experienFal course inviFng the open & honest conversaFons that enable deep insights, big shios &
new confidence to apply Mindset & AYtude skills as a leader.
Numbers 12 maximum. NB This course is delivered by two Wiseheart coaches.
Outcomes Self-awareness of your helpful & unhelpful thinking paNerns
Insight into why raFonal people can someFmes behave in irraFonal ways.
A deeper understanding of how to manage your thinking & regulate your emoFons.
Systemic awareness of how individuals minds inter-react with systems/ processes/ strategy.
Confidence to coach individuals & teams Mindsets & AYtudes.
DuraDon 2 day
Agenda Summary
Day 1
• So what difference have you noFced since your Mindset & AYtude course?
• Recap of the core skills & models.
• Why behaviour change is hard, the role of emoFons & why you ignore them at peril.
• The importance of managing stress in yourself & others & creaFng a balanced culture that performs.
• Applying the theory of marginal gains to your leadership & your teams ways of working.
• Thinking paNerns, unconscious beliefs & barriers to bringing our full raFonal, smart self to work.
• A systemic look at people within your culture & idenFfying opportuniFes.
Day 2
This day will be flexible & shaped around the three agenda points below. It’s sole focus is to apply new thinking
& skills to work real soluFons so that delegates leave confident to make a significant change to their leadership.
• Keeping your mind balanced, helping your team keep theirs so the focus stays on results, not coping.
• Mapping yours & your teams paNerns.
• IdenFfying, breaking unhelpful paNerns, embedding news ones.
• Review learning & choices & check-out.
“a good head and a good heart make a formidable combina3on”
4 “Between s3mulus & response there is a space…
in that space is our power to choose our response. In our response, lies our growth & our freedom”
Viktor Frankl

5. Development soluDons
Leadership development
Name Mindset & Mindfulness
Purpose To develop Mental skills to help you re-connect, re-energise, re-focus, then go again.
Who Any level. Works parFcularly well when experienced as a team.
Numbers Maximum 12 delegates.
Outcomes Self-awareness of your Mind & how it is the key to feeling balanced & sustaining performance.
Insight into the Nuero-science benefits of developing Mental strength & Mindfulness skills.
Experience & pracFcal pracFse of the three steps to be Mindful.
Tips & experience of how to apply Mindfulness habits to your busy day job.
DuraDon 1 day
Agenda Summary
• Welcome & introducFons.
• Modern Leadership context; ME/US/IT & iceberg theory of people.
• Understanding what we mean by the terms Mindset & Mindfulness.
• Balance & different brain waves. How they help you perform different tasks.
• Neuroscience and making sense of thoughts, feelings & the mind/body/performance.
• Exploring the costs of not being Mindful & the benefits to ME/US/IT when we are.
• Developing the 3 step skill of Mindfulness:
1. Energise your body, even whilst at your desk.
2. Breathing techniques.
3. Being Mindful.
• Exploring Mindful habits.
• Capturing insights & exploring when & how to embed Mindful habits.
• Review learning & check-out.
“a good head and a good heart make a formidable combina3on”
“Your Mind is like this water my friend. When it is agitated, it becomes difficult to see.
But if you allow it to seJle, the answer becomes clearer” Kung Fu Panda
5

6. Development soluDons
Leadership development
Name Coaching for Leaders
Purpose To enable leaders to improve results through a coaching style of leadership.
Who All people managers.
Numbers Maximum 12 delegates.
Outcomes Understanding of the benefits coaching brings to you, your team & the business.
Insight about when to use different styles of leadership & when coaching works best.
Insight into coaching peoples AYtudes to improve engagement to sustain results.
Confidence to apply the Wiseheart COACH model that develops hearts & minds.
A coaching plan to apply straight away & build confidence.
DuraDon The core course is a 1 day workshop which can stand alone.
Where embedding Coaching as a leadership style is new or a priority the 2 day is recommended.
Agenda Summary
The 1 day workshop
• What drives your results, what limits them. Understanding your own & your peoples impact on results.
• What is coaching. What is the benefit of leading with a coaching Mindset.
• Can you actually change someone’s behaviour? If so how?
• What gets in the way of a great coaching conversaFon.
• Wiseheart COACH model.
• Developing the skills to apply to the model.
• Bringing it to life, pracFsing with a real example, creaFng your coaching plan.
• Share learning, check understanding & check–out.
• The 2 day opDon
If the 2 day opFon is selected, the addiFonal 1 day workshop is best run 3 months later.
The purpose of the follow up is to review, embed learning & build further learning & confidence to COACH.
Agenda Summary
• Review your pracFcal applicaFon of coaching conversaFons & their impact on your people & results.
• Share learning & idenFfy difficult situaFons, barriers & further opportuniFes.
• Deepen learning & confidence to coach individual AYtudes & Mindsets.
• Build further confidence to apply the COACH model in different situaFons.
• Exploring ways to embed conversaFons in the way your THINK/ TALK/ WORK.
• The importance of self-coaching to help you conFnually learn.
• Review learning, make a coaching plan.
“a good head and a good heart make a formidable combina3on”
“Find your voice & inspire others to find theirs…it’s the kind of leadership that communicates to people
their worth & poten3al so clearly they come to see it in themselves.” Stephen Covey
6

7. Development soluDons
Leadership development
Name Building Resilience & managing stress.
Purpose To help you improve your performance by understanding & managing your stress so that you
can work & live with more balance & confidence.
Who Managers to ExecuFves. Can be very effecFve when run as a team.
Numbers Maximum 12 delegates.
Outcomes Understand what Resilience really is & the mind, body link to your performance.
Understanding stress, when it’s helpful & how the way we manage stress makes the difference.
Awareness & skills to help you noFce & manage your stress.
Exploring what balance means for you & making choices to help you maintain yours, build
resilience & improve your cogniFve & leadership performance.
DuraDon 1 day
Agenda Summary
• What do we mean by stress & resilience.
• Understanding the science of stress & how it impacts how you feel, your energy & your cogniFve ability.
• How does it impact decision making, moFvaFon & results?
• How resilient are you? What are the real barriers & what are the mental ones.
• Strategies to manage your Energy.
• Defining & finding balance?
• The three most important ingredients; your Mindset, showing Care, seeking support.
• Pulling it all together & making individual (and team) choices to build a personal Resilience plan.
• Review learning & check-out.
“a good head and a good heart make a formidable combina3on”
7 “Inside of a ring or out, ain’t nothing wrong with going down.
It’s staying down that’s wrong”
Muhammad Ali

8. Development soluDons
Applying Mindset & AAtude to Leadership skills
Who Any managers who have aNended the Mindset & AYtude workshop
Numbers Minimum 6, maximum 12
DuraDon 3 hours
“a good head and a good heart make a formidable combina3on”
“You are more than you have become” The Lion King
8
PresentaDon skills
This course will help you build confidence &
capability to present with impact
& engage your audience.
Outcomes
• You will be clear on the message & impact you
want your audience to have.
• You will learn how to prepare your content,
your body language & your mind.
• You’ll get experience puYng your learning into
acFon whilst receiving video, coach & peer
feedback.
• You will leave with pracFcal skills & steps to
present with confidence.
Influencing Hearts & Minds
This course will help you define your Personal
brand and learn how to influence & engage
different types of people.
Outcomes
• You will gain a deeper understanding of
influencing & why people are not always
raFonal & don’t always listen to you.
• You will explore & feel more confident about
your personal brand & the potenFal impact you
have.
• You will learn about charisma, & how to
develop yours & why it helps you influence.
• You will experience & pracFce influencing &
leave with pracFcal skills & more confidence.
EffecDve & engaging MeeDngs
This course will help improve the producFvity &
your ability engage everyone in your meeFngs.
Good meeFngs
Outcomes
• You will idenFfy specific opportuniFes to
improve the effecFveness of your meeFngs.
• You will explore the purpose of different types
of meeFngs & when they are not needed.
Managing change
This course will help you lead & engage people
with your change project.
Outcomes
• You will understand why people ooen don’t like
change & the common emoFonal journey that
takes place: the EmoFonal Cycle of Change.
• You will leave feeling more confident to
understand & engage peoples emoFons.
• You will understand that the key to managing
change is helping engage people in the WHY
just as much as it is the WHAT.

9. Development soluDons
Future Leader & Culture change programmes
To ensure development soluDons & skills are relevant & tailored to the specific needs of your
business we like to work closely with you to create larger scale programmes.
Development briefs we have experience of are:
Emerging Talent development programmes.
Who For apprenFces, graduates & those in the first 2 years of their career to accelerate their growth.
Outcomes Self-awareness, self-moFvaFon & an introducFon to the core EmoFonal Intelligence skills.
Developing confidence skills & a growth Mindset that will accelerate your learning & performance.
Learning to embrace change & ambiguity whilst maintaining focus on your customer.
Improves retenFon of new talent & accelerates their capability to perform.
For 2017 Wiseheart will offer programmes that meet ApprenDce framework criteria.
Manager to Leader Programmes.
Who For new people managers & those highlighted as future people managers who want to learn
how to get the best from their people & maximise their posiFve impact on people to get results.
Outcomes Self-awareness of their moFvaFonal impact on themselves, their people & results.
EmoFonal intelligence skills to Choose a growth Mindset & confident AYtude.
Developing leadership skills to engage, influence & take people with them.
Insight into the neuroscience of moFvaFon & the importance of bringing your Values to life.
Developing a personal leadership Vision for how you will lead.
Insight & skills to build your personal resilience.
AuthenDc Leader Programmes.
Who For Senior Managers & Directors who want to develop as Values based, coach leaders who
know how to create & lead confident & high performing working cultures.
Outcomes Self-awareness of your impact on your culture & how to improve the way people work together.
Exploring your purpose as a leader & your Values that inform how you feel & how you make decisions.
Advanced Mindset, Mindfulness & AYtude skills, idenFfying & breaking unhelpful paNerns.
Coaching leadership skills that moFvate & engage hearts, minds & drive more performance.
How to diagnose team dynamics & build a High Performing Team.
Learning to noFce & manage stress & build resilient habits into your life.
Sustaining yourself; your performance & your personal growth.
“a good head and a good heart make a formidable combina3on”
Aged 87 yrs, Michelangelo was asked “what is your greatest achievement?”
His reply…
“I am s3ll learning”
9

10. Development soluDons
Team development
Name High Performing Teams
Purpose To help teams improve the aYtudinal and emoFonal connecFons that build trust,
enable honest conversaFons & lead to higher levels of sustained performance.
Who Leaders of teams or it can be run very effecDvely leaders and their direct reports.
Numbers Maximum 12 delegates.
Outcomes Self-awareness of the emoFonal and aYtudinal dynamic that drives team performance.
Insight & understanding of the 5 key pillars of successful high performing teams.
Experiences & skills that build trust & confidence to manage ‘ConstrucFve conflict’ ( a common
barrier in many teams)
Improved collaboraFon enabled by a more highly EmoFonally intelligent team.
PracFcal soluFons to improve ‘The Way We Work’.
DuraDon 1 day
Agenda Summary
• Welcome & context; what do we mean by Team, the 5 key pillars that define High Performing Teams
• Your current reality as a team when reviewed against the 5 pillars of High Performing Teams:-
o Common Purpose & a shared focus on RESULTS.
o Clarity of individual ACCOUNTABILITY.
o Common & shared COMMITMENT.
o ConstrucFve CONFLICT, that enables robust & respectul discussion.
o TRUST.
• Understanding your teams AYtudinal dynamic; teams are made up of individuals, what moFvates them?
• Exploring your teams Mindsets. What are the ‘unwriNen rules’ that determine your teams behaviour.
• Learning skills to develop winning Growth Mindsets in your team.
• Pulling it all together & creaFng a Team VISION for ‘the Way We Work’.
• Review individual & team learning, choices & commitments.
• Check-out.
“a good head and a good heart make a formidable combina3on”
“Happiness depends on ourselves” Aristotle
10

11. Development soluDons
Team development
Name StrengthFinders Team build
Purpose To energise your team through sharing & reviewing individual strengths so they can be
used more consistently & collaboraFvely builds a stronger team.
Who Whole teams.
Numbers No maximum.
Outcomes Self-awareness of the importance on noFcing and using your strengths.
Insight into the different strengths that you have & that make up your team.
PracFcal soluFons to enable you all to work more effecFvely with your strengths.
More team moFvaFon & confidence to collaborate.
People leave with a smile on their face.
DuraDon 1 day
Agenda Summary
• Energiser/ fun warm up challenge that also lands the importance of Mindset.
• Core ingredients of effecFve Teams.
• Why focussing on weaknesses limits our personal & business performance.
• Why a focus on strengths drives more performance.
• Sharing our strengths.
• IdenFfy team opportuniFes to collaborate more effecFvely if we act on each others strengths.
• Team exercise/ challenge.
• Pulling it all together & making new choices about the way we work.
• Acknowledgment & celebrate success session.
• Check-out.
“a good head and a good heart make a formidable combina3on”
“If you hope to develop someone, tell them what they are bad at, their weaknesses & point out their faults.
If you want to guarantee you have a mo3va3onal impact, then tell them about their strengths & how they could build on them to
improve even further. Which would you respond best to?”
Richard Thorp
11

12. Development soluDons
Team development
Name Energiser Team builds
Purpose To combine having some fun with learning to leave your team re-freshed & re-energised
Who Whole teams
Numbers No maximum
Outcomes Re-energised teams.
Shared experiences that are both fun & help the team develop.
Improved team awareness & capability around a key theme that will help them grow.
improved collaboraFon & empathy as a result of geYng to know each other at a deeper level.
DuraDon 1 day
Agenda Summary
We have experience of creaFng Team days that combine fun, energising acFviFes with the opportunity to
develop awareness & skills that will help build a stronger team.
A briefing call prior to the event can help provide a developmental focus to the day.
Example briefs we have worked to previously=
• ‘Happy Camping’. Building Team balance & creaFng a shared Mindset for happiness, confidence & success.
• ‘I’ve got your back’. Building Team Resilience.
• ‘Building Trust’ through developing our empathy & collaboraFon.
• ‘Understanding bias’ Developing inclusivity & embracing diversity through exploring our unconscious bias.
• ‘Where next’ CreaFng our Team vision for how we will increase our impact on the business.
• ‘More than a job’ Why I work here, the difference we make & why my mum can be proud.
“a good head and a good heart make a formidable combina3on”
“From Fme to Fme the tribe gathered in a circle. They just talked & talked… And everybody could parFcipate…
The meeFng went on unFl it finally seemed to stop for no reason at all & the group dispersed.
Yet aoer that, everybody seemed to know what to do, because they understood each other so well.
Then they could get together in smaller groups & do something or decide things”
David Bohm, On Dialogue
12

13. Development soluDons
Building Partnership programmes
Name Building Partnerships
Purpose To develop selected individuals from your organisaFon alongside your main suppliers in order to
improve trust, collaboraFon & improve the way you work together to deliver for customers.
NB this course is not about sharing confidenFal data, it is about HOW you work together.
Who Individuals who work together on the same operaFon or customer offer.
Numbers Maximum 12 delegates.
Outcomes Personal leadership skills that are learnt through applicaFon to real work opportuniFes.
More collaboraFon & confidence to maintain dialogue that puts the customer first.
Improved self-awareness regarding your impact on the moFvaFon & trust of your partners.
Insight & confidence to debate, innovate & disagree without falling out.
A shared commitment to build trusFng win/win relaFonships.
DuraDon 1 day (in some cases where relaFonships are strained, a 2 day course has been run)
Agenda Summary
• What do I stand for?
o Sharing Values & my purpose in my role.
• Understanding our common purpose & who is our joint customer. Defining the win/win.
• Exploring the neuro-science of behaviour & what helps us collaborate & what gets in the way.
• Understanding my personal impact. How my AYtude can make the difference.
• Learning the Leadership skill of Choosing My AYtude.
• Working the Triggers that we can give each other that don’t help & making new choices.
• Building Resilience within our partnership.
o Understanding how stress can ruin relaFonships or be the glue.
o Exploring how to manage stress together to embrace the pressure that drives high performance.
o Making personal choices & ways of working choices to sustain a Resilient partnership.
• Pulling it all together.
o What have we learnt & what do we need to keep paying aNenFon to?
o How do we feel about our working relaFonship now & how will it benefit us?
o Personal choices & agreements.
• Check-out.
“a good head and a good heart make a formidable combina3on”
“If you think dealing with issues like worthiness and authenFcity and vulnerability are not worthwhile
because there are more pressing issues, like the boNom line or aNendance or standardized test scores,
you are sadly, sadly mistaken.
It underpins everything”
Brene Brown
13

14. Development soluDons
Service AAtude skills for front line colleagues
Name Service AAtude skills
Purpose To build capability & confidence in customer facing colleagues.
Who Any customer facing colleagues in stores, communicaFng online or by phone.
Numbers Maximum 20
Outcomes Self-awareness of how emoFons can make the difference between good & great service.
Insight & belief that when customers are upset with you, it is not personal.
Service AYtude skills that build confidence to keep listening & helping customers under pressure.
More energy, moFvaFon & confidence to serve.
DuraDon 3 hours
Agenda Summary
“a good head and a good heart make a formidable combina3on”
“All you can do , is decide what to do with the Fme given to you” Gandalf the Grey
14
Confident Service
This course will teach you a simple
& powerful skill that builds
confidence to iniFate great
Customer Service.
Outcomes
• You will understand the
difference between good &
great service is aYtude.
• You will explore the importance
of emoFons in giving great
service & winning loyalty.
• You will develop skills to help
have great conversaFons.
• You will learn how to Choose
your AYtude & build
confidence.
• You will gain insight into why
customers behave the way they
do someFmes.
Dealing with Difficult
situaDons
This course is focused on helping
you handle difficult Customer
situaFons.
Outcomes
• You will understand the role of
emoFons in behaviour.
• You will learn why its not
personal, even when they say
that it “is your fault”.
• You will learn how to choose
your AYtude & stay calm under
pressure.
Finding Balance
This course will help you get the
most enjoyment from your job.
Outcomes
• You will explore how your own
Values link to your moFvaFon &
enjoyment in your job.
• You will learn new skills to help
you feel energised & moFvated.
You will develop self-awareness
of how to manage stress &
explore how to life with balance
& sustain your energy.

15. Development soluDons
Inspiring Talks
Name Inspiring & interacDve talks for teams, quarterly meeDngs & conferences
Purpose To inspire & energise people about the potenFal we have to perform at a higher level.
Who Whole teams.
Numbers No maximum.
Outcomes InspiraFon, energy & some pracFcal Fps to develop the way you live & work for the beNer.
DuraDon Average of 1 hr
Talk Summaries
The importance of Mindset on performance.
• This talk will help your people understand the concept of Mindset & why it determines your focus, behaviour
& results. It is the one thing that makes the biggest difference in developing ourselves.
• It will share real stories from sport, business & culture change in society as a whole to bring it life.
• It will help people understand the two core Mindsets; Fixed & Growth.
• It will help people to reflect on their own Mindset & inspire them to develop a growth Mindset.
Closing the gap: Understanding how neuroscience can help your leadership
• What is the gap? “There is a gap between what science knows & what business does” (Dan Pink)
• What business does.
• What science knows.
o About stress & resilience, about moFvaFon & confidence, about Mindset & performance.
• The potenFal if we close this gap is big, lets explore it.
Bringing Values to life so your people ‘Do the Right Thing’
• Why Values maNer?
o To your boNom line & to your personal balance?
• The consequence in organisaFons when they are not lived, there are too many examples.
• Why the most common theory of Corporate Values does not work & why.
• What does work? Developing people to live their own Values & aligning them to your organisaFons.
• Strategies & case study examples to bring this theory to life.
• Why this really is a good news story you, your team & your organisaFon.
CreaDng Happy & successful cultures
This talk was delivered In 2014 by Richard Thorp at the annual CIPD conference In Manchester. Over 100
delegates experienced an interacFve & inspiring session that received very posiFve feedback.
• Why happiness maNers. Why it is the secret to sustaining high human performance & business results.
• The fallacy of targets, the KPi, why they sFll maNer but we need to replace our focus back on the customer.
• The opportunity if we can balance our preference for our mostly ‘RaFonal’ approach with the ‘EmoFonal’.
• Why we need to stop calling it the ‘soo’ stuff, it’s actually hard to do & takes some serious development.
• The three core ingredients to developing happy & successful cultures.
“a good head and a good heart make a formidable combina3on”
“You are more than you have become”
The Lion King 15

16. Development soluDons
“a good head and a good heart make a formidable combina3on”
“This programme is daring, innovaDve, good for business & ethically sound too.”
Professor Eugene Sadler Smith. Surrey university
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Culture change
Culture diagnosDc
• In order to create the most effecFve culture change programme we recommend a organisaFon wide culture
diagnosFc.
• The objecFve is to idenFfy the different AYtudes, Mindsets & levels of Resilience that are invisible but
determine the behaviours that drive your business.
• We also explore in depth your leaders moFvaFonal impact, when it is engaging & moFvaFonal & also when it
disengages & demoFvates. We can provide insight and highlight the common themes and behaviours that
define you current reality.
• This involves focus groups & 1:1 interviews with a selecFon of people from across your organisaFon.
Culture change programmes
These are of course tailored to each organisaFon however we recommend a three phase programme.
1. Establishing the current reality in your area & engaging momentum for change.
o Define the desired change in terms of WHAT you want achieve, HOW you want to behave & WHY.
2. Developing new awareness & new Mindset, AAtude & Resilience skills
o Engage individuals & create energy for change through empowering personal Values & Purpose.
o Develop Top down (senior leaders/ managers) AND boNom up with selected culture change
champions (e.g. called Firelighters in Tesco/ PRIDE champions in NaFonwide Building Society)
approach. Bring them together to create local culture change plans to deliver the change.
3. Embed, sustain & conDnually grow. Skills & impact on results reviews, develop internal coaching capability,
review you performance review, development and promoFon policies with the aim to ‘reward the
behaviour you seek & not tolerate the behaviour you don’t.
Examples of Culture change programmes
Award winning Living Service programme. Tesco stores. Delivered to over 220,000 people 2002-2006
Bringing Every Li>le helps to life. Tesco CSC’s 2005-2006. Described by academics as ‘daring & ethical too”
Bringing PRIDE to life. NaFonwide building Society 2007 & on-going ~ “It’s hard to overesFmate the impact of
this programme’ Amy Holley Culture & Inclusion team.
ASPIRE ~ ING Direct 2010-2011 ~ Develop authenFc leaders confident to live their Values.
5one ~ 2012-2015 ~ Developing our leadership framework & bringing it to life.
We would be happy to talk through any of these programmes we delivered, & the lessons learned from each
one. We are proud to say that every programme exceeded expectaFons.

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For further informaFon please contact Richard Thorp:
Richard@wiseheart.co.uk
+44 (0) 7764 856526
www.wiseheart.co.uk
Thank-you.
“a good head and a good heart
make a formidable combina3on” Nelson Mandela