Customer Value Exchange
Current performance of the
Business in delivering value
Relative Importance of the
value to the stakeholder
development is the study and practice
of improving one’s life, especially our career,
education, relationships, health, happiness,
productivity, spirituality, and other personal
development include goal setting, motivation,
identifying one’s values and beliefs, and selfactualization.
Personal development is the conscious
evolution of human nature, and yet
throughout history it has been sorely
lacking! Although it is in our nature to learn
and grow, we are held back by our culture,
which is predominantly focused on survival
Common assumptions in Personal
• You are responsible for how you live your life. People who are on
the personal development path understand that their thoughts and
actions play a big role in what they get out of life.
• You need to define what you want before you can achieve it. Many
people go through life aimlessly, without a clear destination in mind.
Ultimately, however, we need to identify our values in life before we
can achieve them.
• You need to be willing to invest yourself, which requires short-term
costs that lead to long-term benefits. There are no magic pills or
blueprints for you to follow.
• “If you keep doing what you’ve always done, you’ll keep getting what
you’ve always got.” Sometimes we won’t know what the correct
course of action is until we have experimented with different things.
more attuned you are to the present, the greater
control you have over your day-to-day actions. The present
moment is your place of power.
from the past. While we can’t change our past, but
we can often look back on it and learn from our past
mistakes and past successes.
optimistic about the future. We don’t always know what
the future may bring, but if we remain optimistic and
hopeful we allow ourselves to act in ways that help create
that fact. Often times, it can become a kind of self-fulfilling
you think strongly influences how you act. And how
you act will determine the results you get out of life.
Personal development plan
TEMPLATE PLUS ACTION STEPS
Creating a personal development is one tough process. If the plan is not
easy and simple to follow, you may result in procrastinating and wasting
This is by far the easiest personal development you can follow
Exactly write down what you really want.
e.g. Your goals. If you want a Lexus jeep write it.
List down priority things you will have to do achieve this goal e.g. I will
get a loan, I will find a new job etc.
you completed the priority things? Start ticking the days you it will
get to achieve this goals….1, 2, 3, 4, 5, 6……..
is the Result after a particular period you have planned to achieve
this goal. Have you wasted time? You can repeat the process over and
-Get a blank sheet of
-Create 4 columns
-Column 1 with the PD
-Column 2 your current
-Column 3 where you
would love to be in 25yrs
-Column 4 how you
would achieve this
Passion (from the Ancient Greek verb means to
suffer) is a term applied to a very strong feeling
about a person or thing. Passion is an intense
emotion compelling feeling, enthusiasm, or
desire for something.
The focus should be on service, not rewards. The key
to increasing your service is
Skills + habits to develop
Creativity and Innovation
Effective & voracious reading habit – you must
CORE ELEMENTS OF PERSONAL
Positive view of the world
Common sense: definitions
sense is defined by Merriam-Webster
as, “sound and prudent judgment based on a
simple perception of the situation or facts."
Thus, "common sense" (in this view) equates to
the knowledge and experience which most
people already have, or which the person using
the term believes that they do or should have.
The Cambridge Dictionary defines it as, "the basic
level of practical knowledge and judgment that
we all need to help us live in a reasonable and
Everything Starts with Attitude
Where Does Attitude Come From?
Consequences of a Negative
Rewards of a Positive Attitude
be successful in sales, you must have an attitude
that supports you through the ups and downs of the
sales cycle. You must be able to cope with rejection,
move quickly to take advantage of opportunities,
and all the while impress clients with your
enthusiasm and energy.
Affirmations for Personal
1. Everyday, in every way, I am getting better and better…..fatter
2. Every failure is a learning experience.
3. Just do it.
4. I can see the bigger picture
5. I am always changing.
6. I am worthy of positive relationships in my life.
7. I wish the best for everyone
8. This too shall pass.
9. No risk, no reward
10. All is well, right here, right now.
11. When life gets tough, I can persist.
12. I don’t worry about the things I can’t control.
“Sometimes our biggest competitor is
Ask me Y?
Five Skills to Better Manage Your Day
Taking action to improve your efficiency and
productivity should be at the top of your daily To-Do
list. Dealing with mountains of tasks, other people and
our natural tendencies towards procrastination, slow
down your progress considerably each day.
Clear Your Clutter
your workspace, your home, or any
environment where you spend a lot of time in,
will make a huge difference instantly.
. Make it a daily habit to keep work surfaces
clear and tidy. By maintaining order, you will be
able to manage your time more effectively.
Process and Organize
a sales professional deal with items as
soon as you come into contact with
As a sales professional paper work is
inevitable. Set up a simple system to
process and organize your paperwork,
you will increase your efficiency.
Interruptions are a regular occurrence
many or the wrong kind of interruptions
are annoying and counter-productive. e.g.. BB,
social calls, unplanned visit, newspapers etc.
Time management skills like this allow you to
work more productively and focus on selected
tasks in the priority you choose.
tech-savvy in the workplace will help you
communicate effectively and quickly, access
information with ease, and stay better informed.
However, be conscious of
the amount of time you
actually spend using
technology. Not everything
needs a technical solution
other people to help you manage
your time more effectively.
tasks can achieve impressive
results and free up your time so you can
work on higher priority items. When it
makes sense, utilize other people's skills and
knowledge to your advantage.