1. WILLIAM M. COOMBS JR
Greater San Diego Area 619-646-0223 wmc2457@hotmail.com
Professional Summary
IT support professional with expertise in various technical disciplines including troubleshooting/
repair. Team player who is flexible,reliable and adaptable to dynamic environments. World class
customer support professional who has advanced quickly in all positions. Motivated to perform
at peaklevelsand meetcompany goals. Fast learnerwho is dedicatedto the professionwitha drive
to grow and learn.
Proficiencies
 CompTIA Net+certified,CompTIAA+certified,traininginSecurity+fundamental areas
 WindowsandMac operatingsystems|Active Directoryexperience
 Proficientinhardware andsoftware solutions|Diagnosticsandrepair
 Remote assistance withvarioustechnical issues|Effective communicator
 Analytical thinker/problemsolver| Proactive problemsolver
Work History
IT Support Specialist,09/2013 - Current,Intelicare Direct
Supportedcompanywithall technical requests.Dutiesincludedtroubleshootingof hardware/software,
networking(Juniperswitches,Meraki wireless),Windowsoperatingsystems(7/8/10),andServer2012
R2/ Active Directory.Dutiesalsoincluded administrativeinteractionwithZendeskandSamanage
ticketingsystemswithassetmanagement.Othertasksincludedmanagementandmaintenance of
enterprise antivirussoftware Vipre.
- Effortsledto smoothandoptimizedenvironmentwhichenhancedandmaximizedcompany
efficiency
- Proactive malware monitoringandpromptremoval resultedinlimitedworkstationdowntime
- Supportof all peripheralsincludingXerox enterprise copiersandPolycomvideoconferencing
system
- Managementof call centergrade IVR/phone systemsTelax andinContact
- Troubleshooting/repairandmaintenance of headsets,monitors,TV’s,andcameras
- Creationanddeletionof newuseraccountsandnew usertraining
- Managementof buildingsecuritysystem, includingcameras/DVRand badge accesscards
- Maintainedstrictinventorycontrol of 500+ items,effortsreducedintheft/unaccountedfor
items
Technician(printerspecialist),07/2011 - 12/2011 Insight
Providedtechnical,operational,andtrainingsupporttousers byphone andin person.Desktopsupport
includinghardware andsoftware supportcontributedtoaccomplishingdepartmental goals. Assignedto
AuxilioPrintServices forJohnsHopkinsHospital,andwasresponsible forprovidingprinter
supportservicestohospital andcorporate staff.Inaddition, the jobscope includedgeneraltechnical
support,andtraining.Trainingincluded conductingvariousclassesandindividualtraining.
- Supportof WindowsXP/7
- Troubleshootingandrepairof variousenterprise printers

2. WILLIAM M. COOMBS JR
Greater San Diego Area 619-646-0223 wmc2457@hotmail.com
- Supportof LAN/ WAN issuesandtelecommunications
- Trainingusersonvarioususe casesincludingroutine helpdeskissuesandprintscenarios
- Maintained high departmental standards for quality and productivity metrics
Outdoor Lighting Specialist, 07/2003 - 03/2008 BaltimoreGas and Electric Company – BaltimoreMaryland
- Tested,adjustedandrepairedmercury-vapor,fluorescent,electric-arc,andincandescent
luminariesinshop
- Executeddailydisposal of hazardouswaste
- Testedandexaminedcomponentstodetermine needforrepair orreplacement,usingelectrical
testingdevices,suchastestlamps,voltmeter,Hi-da-lyzerandvariable autotransformer
- Repairedandreplacedbrokenconnections,crackedinsulatorsandotherelectrical components
- Testedrepairedfixturesandregulatedadjustablecomponentsuntil theymetoperating
specifications
- Implementedtrainingprograms todevelop contractorsandnew employeesinrefurbishing
operations
- Responsible forwarehouse organizationandmaintenance
- Managed inventoryand procurementtoaccommodate lightingservices.
Military Service:United States Marine Corps, honorabledischarge.
- Field telephone and radio tech
- Electronics school
Education and Training
- CompTIA Net+ Certified
- CompTIA A+ Certified
- Training and preparation for CompTIA Security +
- High School Diploma: Cardinal Gibbons High School - Baltimore Maryland