1. Leny M. Balbin
122-D M.L.Q. St. Hagonoy,
Taguig Metro Manila
09164283477/4239148
Email:b_leny@yahoo.com
SUMMARY OF QUALIFICATIONS
Experience
Atos IT Solutions(July2011 – Present)
IT Service Desk
 Deliverfirstlevel support inrelationtohardware andsoftware issues
 KnowledgeinCitrix andService Now forticketingtools
 KnowledgeinBomgarapplicationforremote connectionforWindows/Maccomputer
 Handle Mobile IroninstallationforIOSdevices
 Handle Blackberry-relatedconcerns
 Handle remote computingissueswithaknowledge inRSA SecurIDsandBESadministration
 Handle VMware-relatedconcernsandadministration.
 Work closelywithotherresolvergroupsinproblemdeterminationandresolution.
 Quicklyandeffectivelysolvecustomerchallenges.
 Increasedcolleagues’knowledge byassistingwithdevelopmentandimplementationof product-
awareness program.
SiemensIT Solutions,Eastwood CityLibis (July2007 – July2011)
Technical SupportSpecialist
 Providedassistance toToshibaLaptopUsers
 Providedhelpsettingupwirelessnetworkconnectionperformeddiagnosticsandtroubleshootingof
systemissues,documentedhelpdesktickets/resolutions,andmaintainedequipmentinventorylists
August 2006- July 2007 Alorica Philippines27th
Flr. IBM Plaza Eastwood Libis Q.C. CustomerService
(Gateway Email Support)
July 2004- July 2005 Alorica Philippines EmeraldAve,OrtigasPasig City Technical Support Representative
November2002 – September2003 Fujitsu– Citibank NOD Project Technical Support Engineer
July-Sept.2001 TelePhilippinesInc.VeteransRd. Taguig Metro Manila Call CenterAgent
Jan.-Apr.1998 ZILOG Electronics Phils.Inc Sucat Rd. Paranaque Metro Manila Human Resource
Department - Data Encoder
Education 1994–2000 AMA ComputerCollegeMakati City
BACHELOR OF SCIENCE IN COMPUTERSCIENCE