Mike Ntamoulakis is an experienced IT support professional with strong technical skills including providing front line support, troubleshooting issues, and resolving problems. He has experience installing and configuring hardware and software, as well as setting up user accounts. He obtained diplomas in computer science and life saving/firefighting. His skills include supporting Windows operating systems, networking, remote troubleshooting, and software installation.

1. Mike Ntamoulakis
Career Summary
A competent IT support professional who is able to provide front line support as part of any IT Service Operation. Having exposure to a wide range of technologies, capable to analyze and investigate problems, implement fixes, resourceful and willing to take full ownership of user problems until they are fully resolved. Possessing a good team spirit, dead line orientated and having the ability to organize, presents and providing technical and helpdesk support.
Educational Background
Aspropirgos School 2013 - 2013
Diploma in National school of life saving Pass
and fire fighting appliance
Gallileo College 1991 - 1992
Diploma in Computer Science Pass
IT Support skills

 Providing first and second level technical support to
customers.
 Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
 Installing and configuring computer hardware systems and IT software.
 Setting up new users' accounts and profiles, dealing with
password issues and Microsoft exchange accounts.
 Using remote control tools to provide fault resolution
and determine the steps required to rectified it.
 Quickly responding to customer enquiries and concerns.
 Responsible for maintaining backups and projects such as new builds.
 Providing advice on selection and purchase of IT equipment.
 Track, monitor and report on all Help Desk incidents
within define customer service levels.
 Performing routine audits of system and software.
 Working within a TCP/IP network environment, including
DHCP, DNS and Ethernet.
 Involved in the rollout of software updates and patches.
 Investigate specialist and complex IT.
 In depth knowledge of Microsoft Windows client
Key skills
KNOWLEDGE OF
 IT maintenance  Logging faults
 Hardware faults  Replacing parts
 Network support  IT infrastructure
 VoIP  Troubleshooting
KEY COMPETENCIES
 Identifying and remedying performance bottlenecks in complex systems.
 Repairing IT equipment and replacing parts.
 Prioritizing in a fast moving environment.
 Ability to grasp technical concepts quickly and easily.
 Giving sound advice on technical matters.
 Accurately following diagrams and written instructions to repair a fault or set up a system.
 Thorough understanding of computer and
and networking concepts.
 Strong system and IT experience.
 Flexible to overtime requests.
PERSONAL SKILLS
 Work well as a member of a team & in isolation.
 Organizational.
 Problem solving.
 Ability to work under pressure.
 Excellent problem resolution skills.
 Good communicator at all levels.
 Hard working.
SIDE PROJECT EXPERIENCE
 Presentations (slide shows and videos)
 Image Processing (Photoshop familiar)
 Blog creation (Blogger and Wordpress familiar)
 Parental control
 Live streaming
 Smartphones upgrades & unbrick
 Bitcoin, Litecoin rigs
 DTP
 Raid file recovery
 Wifi range extenders
operating systems, XP, Vista, 7, 8 / Windows & Microsoft
Office up to 2013.
CONTACT DETAILS
Mike Ntamoulakis
Athinas 3 Agia Paraskevi 153 43
Tel: 6988 118 333
Email: mntamoulakis@gmail.com