SugarCRM is the world's leading Open Source Enterprise CRM. Sanver E-Solutions provides CRM Consulting and SugarCRM Implementation services. We provide SugarCRM fully integrated to Google Apps and hosted securely on Google Cloud Platform.
Award-winning Mosaic Clienteling puts customer-centric retailing at your fingertips. Mosaic Clienteling is an in-store, associate-facing relationship selling system for retailers. It is designed to provide knowledge of the enterprise across channels to associates on store floor: at the point of decision.
Email Marketing Automation: How to Get StartedInfoClutch
Marketing automation is surely going to make life easy for organizations. It would eliminate all the human errors such as not sending the email at the right time, not including the dynamic content, not following up with customers and many more. The advantages are significantly high, which is attracting brands to adopt this technology in their business process.
If you want to know how you can use marketing automation in your process to reap the right results, this PPT. will guide you:
Award-winning Mosaic Clienteling puts customer-centric retailing at your fingertips. Mosaic Clienteling is an in-store, associate-facing relationship selling system for retailers. It is designed to provide knowledge of the enterprise across channels to associates on store floor: at the point of decision.
Email Marketing Automation: How to Get StartedInfoClutch
Marketing automation is surely going to make life easy for organizations. It would eliminate all the human errors such as not sending the email at the right time, not including the dynamic content, not following up with customers and many more. The advantages are significantly high, which is attracting brands to adopt this technology in their business process.
If you want to know how you can use marketing automation in your process to reap the right results, this PPT. will guide you:
Delivering Excellent Support Customer Experiences in MarketingDavid Loia
How to improve Customer Support operations effectiveness and the Customer Experience through tighter collaboration with other departments, chiefly Marketing (who usually own mass communications channels)
Award-winning Mosaic is a mobile Store Platform for Clienteling, POS, Inventory and Analytics that puts customer-centricity at your fingertips. This solution pieces together all the elements required to build the perfect in-store experience, transforming your sales associates into customer savants. It provides them with easily-accessible, in-depth customer information that makes up-selling and cross-selling easier than ever.
Sales Journey Assistant for Dynamics CRM - flyerRealDolmenCRM
Support your sales forces during all the stages of the sales process.
Organizing recurring visits to customers is not always easy and requires a thorough follow-up. Frequency depends on several criteria such as the yearly turnover, turnover increase, customer segmentation, etc.
Sales Journey Assistant helps sales forces organize these visits and supports them during the entire sales journey.
The slides give an overview over marketing automation with Drupal. You get to know requirements and preparations to start with marketing automation in Drupal and you will see several architectual approaches and modules that you need to leverage Drupal for marketing automation. With Drupal you have an open source framework that gives you the full flexibility over content, processes, layout and integration scenarios to create an individual digital customer journey. The presentation was given at Drupal Camp Frankfurt 2017.
Marketing automation is one of the most significant trends gaining popularity recently among startups and large enterprises. Salesforce Pardot aims to simplify sales and marketing for business owners. Pardot offers automated assistance to help you keep track of, Customer behavior, Lead generation, SEO, Web tracking, and more.
Plumb5 - The Real Time Analytics, Engagement & Personalization platformPavan kumar
Plumb5 from Decisive Analytical Solutions is a robust real time marketing platform that helps companies to generate more online customers at low acquisition costs.
Plumb5 is a unique real time web analytics, personalization and engagement Platform that provides end to end customer centric, online marketing solutions in real time. It helps enterprises, especially e-commerce and retail companies to enhance Conversion rates, ARPU, Campaign ROI’s and customer experience while facilitating reduction in customer acquisition, marketing and resource management costs.
Today, Plumb 5 is the only platform that provides integration across all customer touch points while acting as a platform to personalize, interact and engage with audience in real time. Because the robust platform of Plumb5 provides Real Time Analytics, Real Time Content Optimization, Real Time Personalization, Real Time Customer Engagement, Campaign Management & Marketing Automation, Customer Loyalty and Social CRM features in one platform to deliver seamless Customer experience and conversions.
Built on the solid foundations of real time analytics, the platform provides rule based automation, to enable real time segmentation, behavioural scoring, social media trending to understand user intentions and behaviour to provide a unique 360 degree view of every customer which helps in accurately predicting real time customer value (CLV) through tagging mechanisms across customer touch points to effectively cross-sell and up-sell products.
Some of the other benefits of Plumb5 are:
• The robust platform of plumb5 eliminates silos and the need to invest in multiple tools like analytics tools, social media tools, CRM tools and marketing automation tools. An enterprise can save over 40% of its annual costs, when compared to existing tools in the market
• Plumb 5’s is available as a SAAS pay as you go model, and does not require companies to invest in IT infrastructure.
• It’s unique plug & play feature saves valuable integration time, effort and costs
• Plumb5 provides simple, intuitive, self-configurable and workflow based leading to faster turn-around and adoption times
• Dedicated support through chat, online and phone makes consultation with experts
Sales team management, automate sales force, change sales strategy and analyse sales target and achievement to improve sales process. Manage field employees effectively.
http://logixgrid.com/sales-force-automation-software/
presentation of eokam\' services.
eoKam is specialized in designing and setting up account management solutions for large accounts sales teams. eoKam helps its customers focusing on productivity, sales reporting and strategic data sharing, in particular with KamUp!, the collaborative account management software, the ideal companion of CRM systems.
Delivering Excellent Support Customer Experiences in MarketingDavid Loia
How to improve Customer Support operations effectiveness and the Customer Experience through tighter collaboration with other departments, chiefly Marketing (who usually own mass communications channels)
Award-winning Mosaic is a mobile Store Platform for Clienteling, POS, Inventory and Analytics that puts customer-centricity at your fingertips. This solution pieces together all the elements required to build the perfect in-store experience, transforming your sales associates into customer savants. It provides them with easily-accessible, in-depth customer information that makes up-selling and cross-selling easier than ever.
Sales Journey Assistant for Dynamics CRM - flyerRealDolmenCRM
Support your sales forces during all the stages of the sales process.
Organizing recurring visits to customers is not always easy and requires a thorough follow-up. Frequency depends on several criteria such as the yearly turnover, turnover increase, customer segmentation, etc.
Sales Journey Assistant helps sales forces organize these visits and supports them during the entire sales journey.
The slides give an overview over marketing automation with Drupal. You get to know requirements and preparations to start with marketing automation in Drupal and you will see several architectual approaches and modules that you need to leverage Drupal for marketing automation. With Drupal you have an open source framework that gives you the full flexibility over content, processes, layout and integration scenarios to create an individual digital customer journey. The presentation was given at Drupal Camp Frankfurt 2017.
Marketing automation is one of the most significant trends gaining popularity recently among startups and large enterprises. Salesforce Pardot aims to simplify sales and marketing for business owners. Pardot offers automated assistance to help you keep track of, Customer behavior, Lead generation, SEO, Web tracking, and more.
Plumb5 - The Real Time Analytics, Engagement & Personalization platformPavan kumar
Plumb5 from Decisive Analytical Solutions is a robust real time marketing platform that helps companies to generate more online customers at low acquisition costs.
Plumb5 is a unique real time web analytics, personalization and engagement Platform that provides end to end customer centric, online marketing solutions in real time. It helps enterprises, especially e-commerce and retail companies to enhance Conversion rates, ARPU, Campaign ROI’s and customer experience while facilitating reduction in customer acquisition, marketing and resource management costs.
Today, Plumb 5 is the only platform that provides integration across all customer touch points while acting as a platform to personalize, interact and engage with audience in real time. Because the robust platform of Plumb5 provides Real Time Analytics, Real Time Content Optimization, Real Time Personalization, Real Time Customer Engagement, Campaign Management & Marketing Automation, Customer Loyalty and Social CRM features in one platform to deliver seamless Customer experience and conversions.
Built on the solid foundations of real time analytics, the platform provides rule based automation, to enable real time segmentation, behavioural scoring, social media trending to understand user intentions and behaviour to provide a unique 360 degree view of every customer which helps in accurately predicting real time customer value (CLV) through tagging mechanisms across customer touch points to effectively cross-sell and up-sell products.
Some of the other benefits of Plumb5 are:
• The robust platform of plumb5 eliminates silos and the need to invest in multiple tools like analytics tools, social media tools, CRM tools and marketing automation tools. An enterprise can save over 40% of its annual costs, when compared to existing tools in the market
• Plumb 5’s is available as a SAAS pay as you go model, and does not require companies to invest in IT infrastructure.
• It’s unique plug & play feature saves valuable integration time, effort and costs
• Plumb5 provides simple, intuitive, self-configurable and workflow based leading to faster turn-around and adoption times
• Dedicated support through chat, online and phone makes consultation with experts
Sales team management, automate sales force, change sales strategy and analyse sales target and achievement to improve sales process. Manage field employees effectively.
http://logixgrid.com/sales-force-automation-software/
presentation of eokam\' services.
eoKam is specialized in designing and setting up account management solutions for large accounts sales teams. eoKam helps its customers focusing on productivity, sales reporting and strategic data sharing, in particular with KamUp!, the collaborative account management software, the ideal companion of CRM systems.
The Ultimate How-To CRM Guide is the document that you need to make your decision between cloud-computing technology and on-premises. We call it "Ultimate" because it is the Ultimate How-To CRM Guide, the "Must-have" Guide :)
Your CRM consulting Partner CRM implementation - A Six sigma way
PenguinCRM Pvt. Ltd. Hyderabad, India, Ph. no. +91 40 6524 1102 +91 40 6602 8556 www.penguincrm.com Email: sales@penguincrm.com info@penguincrm.com http://twitter.com/penguincrm http://www.facebook.com/pages/PenguinCRM/313580679871 Find us for more
Customer Relationship Management [CRM] is a business strategic tool which helps in developing great relations with your customer. The prime factor here is customer satisfaction. CRM is a process where a company with the aid of technology, sales team, marketing and various other methods interact with their customer. This interaction is vital to have feedbacks, to earn leads and to develop that relationship which can be nurtured over several years, also to have strong product base.
keeping customers satisfied and organised is paramount. Customer Relationship Management (CRM) systems play a pivotal role in achieving this goal. Acting as a central hub for managing customer interactions, CRM systems streamline processes, enhance communication and drive sales growth. In this article, we will delve into 18 essential features of CRM systems that can unlock business excellence and propel your organisation forward.
Sales Performance for Microsoft Dynamics CRMHeath Turner
Sales Performance is pre-packaged functionality for Dynamics CRM that will reduce project delivery time and improve customer acquisition and retention processes within your sales environment.
Certified for Microsoft Dynamics CRM
How do you collect data? How do you personalize your customer relationship in a scalable way? How should your website interact with others? Having a well performing eCRM is key to achieve profitability, decrease spending on online marketing, and simplify your customer service tasks.
This case study will cover:
Data collection through customers touchpoints
CRM objectives and KPIs definition
Interactions with third party tools
Data in action for mass customization
Monitoring with dedicated dashboards
Customer Experience is an evolution within many organizations. To improve your execution you need viable strategies which can enhance your operations from an interaction perspective. This will give you powerful insight and analytics to engage your customers differently and drive a seamless experience.
A Pre-Built Customer Intelligence Management System
AllSight empowers your customer-facing employees to create exceptional customer experiences. AllSight is different than your existing systems.
It manages an evolving likeness of your customer. It investigates every possible source of customer data. And it generates deep customer intelligence through analytics. It delivers that intelligence to your customer-facing employees through their existing applications or via its customer intelligence dashboard.
Learn more by reading our FREE white paper on Customer Intelligence Management and the new era of Customer 360.
A pre-built Customer Intelligence Management system.
AllSight empowers your customer-facing employees to create exceptional customer experiences. AllSight is different than your existing systems.
It manages an evolving likeness of your customer. It investigates every possible source of customer data. And it generates deep customer intelligence through analytics. It delivers that intelligence to your customer-facing employees through their existing applications or via its customer intelligence dashboard.
Learn more by reading our FREE white paper on Customer Intelligence Management and the new era of Customer 360.
Explore how CRM works exclusively for your business by drilling into the details of the CRM Consultation process, and the tools required in developing your business case. We’ll address the common questions of what to look for,
how to measure it, what to demand, and much more, by introducing effective measurements of how to manage a CRM program at work.
Microsoft Partner-Ready Customer Journey-In-a-Box Playbooks SMB_Business_CentralGerardo Renteria
Los Microsoft Partner-Ready Customer Journey-In-a-Box Playbooks están diseñados de acuerdo con la Microsoft Customer Engagement Methodology (MCEM), y su objetivo es ofrecer una visibilidad completa de los posibles ingresos de los socios a lo largo de todo viaje, desde los fondos cooperativos hasta el uso de ECIF e incentivos
https://www.cloudchampion.es/microsoft-customer-journey-in-a-box-playbooks/
Beyond CRM - Collabor's Customer Engagement & Insights SoftwareCollabor Inc.
This presentation gives an overview of how Collabor's clients use the SaaS software to better understand, engage, manage and grow their existing client base.
This presentation explains about SugarCRM implementations and the organization’s benefits in practicing six sigma. It quantifies the CRM implementation benefits. The presentation also highlights the in-depth CRM understanding of PenguinCRM and gives an overview of SugarCRM, which is a leading open source CRM application.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
1. Some questions…
1. Do you have a central contact list / database which is updated on a real
time basis?
2. Do you have a system for recording all the interaction details with the
customers?
3. Can you measure your marketing campaign ROI?
4. Can you view your current sales pipeline and also do sales forecasting?
5. Can you monitor meetings / activities / sales of your field staff?
2. If your answer is “no” then…
You need a CRM Strategy & System
Win more sales and repeat business through SugarCRM.
SugarCRM powers the CRM of more than 1,00,000 satisfied companies
3. Why CRM?
• Acquire customers
• Know your customer well
• Get closer to your customer at every point of contact
• Retain customers
• Build long term & profitable relationships with chosen customers
4. SugarCRM provides…
• Marketing Automation
• Sales Force Automation
• Employee Collaboration
• Customer Support
• 3600 View of the Customer
5. Modules Available in SugarCRM
• Sales Force Automation : Contact, Accounts, Activities
• Marketing & Promotion : Leads, Opportunities, Marketing Campaign
• After Sales Service & Support : Cases, Bugs
• Sales Forecasting & Reports : Views, Dashboard, Dashlets
• Collaborative Tools : Calendar, Documents, Email, My Portal, RSS,
Projects
16. Sanver E-Solutions offers…
CRM Consulting & Gap Analysis
SugarCRM Installation, Hosting, Upgradation, Maintenance and Technical
Support
SugarCRM Customization
Database / Backend programming
New Module Development, Sugar Extension / Third party tool integration
Data Migration (from ACT!, Salesforce, MySQL / MS-SQL Server / Oracle /
PostGreSQL Databases)
SugarCRM Implementation based on Gap Analysis / CRM Consulting Report
Custom on-site SugarCRM Training
17. SugarCRM Implementation Methodology
(what to do and how to do?)
• CRM Strategy Development, Requirement Analysis based on CRM Strategy, TCO /
ROI Analysis
• SugarCRM Implementation, Configuration & Hosting
• SugarCRM Customization of modules / interfaces based on client requirements
• System Integration & Migration to existing enterprise systems (if required)
• Comprehensive Training & Support program
• Program Review in the form of one day on-site quarterly review program