Non-sellable…..how can it reduce theft and write oﬀ? Include non-sellable inventory on count sheets.• Of the 60% of you using Non-Sellable….• 65% of you don’t count that inventory• That means overall, 85% of customers don’t use this feature…
Let’s break downexactly how you’re using this…
Use Non- Sellable Status Using, but not counting!! 85% 40% 60% Don’t use 15% CountingNon-Sellable Non-Sellable at all…
Writes oﬀ only Select Communications$152/month 46 Verizon Nationwide“We hold each store accountable for inventory countsof handsets as a part of the daily store routine. Counts are reviewed by Regional and District Managers, and any discrepancies are followed up on immediately. Inaddition, we review inventory levels and aged handsets on a weekly basis to make sure we move through any potentially slow-moving inventory” Bob Adams, CFO
Average GP per accessory is$19.32 with 92% of their phones The Fone Zone with compatibility setup 6 Sprint Locations in Huntly, IL “Oﬀering 4 to the ﬂoor (Charger, Case, Battery & Headset), incenting our staﬀ correctly & having accessory contests. Proﬁt on accessories is hugely important!
" Make customers obsessed with you " Show your personality, customers need the experience to be memorable if you want them to return. " Why send an email from a firstname.lastname@example.org? Encourage them to email you. Build this into your sales ﬂow. " Anticipate Customer wishes. Show you care. The cared-for feeling a customer gets when their wishes are anticipated is where you can generate ﬁerce loyalty.
" You are collecting on average 13.74% of new customer email addresses
Collective Customer Base New Customers Repeat 42% Customers 58%
" We’ve looked at all these things individually" What does the accumulation of all of these come down to?" $$" If you don’t care about the little things you cant get to big $$
This year Summit Attendee Gross Proﬁt is… $838,809,320.64
In the last year RQ4 clients median GP was…$190,356.20 gp/location in USA$298,589.86 gp/location in Canada
And the biggest, wildest, craziest, best, most awesome Gold Star goes to….
GP per Location of $642,767.18 Cellular & More – Novi, MI 5 Verizon Locations ““Cellular & More has deﬁned a structure that holds ourstaﬀ accountable to achieve the company’s goals (KPI’s) at the same time providing our staﬀ with an opportunity to create their own income level. We become partner withthe staﬀ by sharing a % of all gross proﬁt on every sale andshowing them every opportunity the company has to earn money. We empower our staﬀ to have total control of their sales while maintaining the company’s values.” - Dean Leja , VP