The document summarizes a presentation by two content strategists on how to develop content strategies for healthcare organizations. It outlines the challenges of healthcare content like complex information and diverse audiences. It then describes the key steps in a content strategy: discovering the organizational mission and audiences, analyzing existing content, defining voice and tone guidelines, creating prototype content, and ensuring proper metadata. The presentation concludes by addressing common questions around when to create vs. use external content, measuring readership, determining optimal length, and maintaining compliance.
HXR 2016: Content Strategy: How Do we Talk About Healthcare - Marli Mesibov &...HxRefactored
It’s a constant struggle to find the right words when communicating with patients. Healthcare has a lot of medical and insurance terminology, and patients and their families just don’t understand it. At Mad*Pow, Marli Mesibov and Dana Ortégon design strategies for communicating across the healthcare ecosystem.
Join them for a fast track session, and ask all the content and communications questions that have built up in your brain.
Your Brain is Sabotaging Your Ability to Give Good FeedbackBevan Williams
Providing honest and straightforward feedback is one of the most powerful skills a Scrum Master, Mentor or Coach can use. Effective feedback can allow the other person to reflect on the impact of their behaviour, and make real changes in their lives.
So why is it so difficult to get these skills right? The answer to this question lies in the ways our brains make decisions about the world around us. Before we can make useful observations to provide effective feedback, it's important that we understand what may be going on within ourselves first.
In this interactive talk, we explore the neuroscience of the predictive brain, understand how this can influence our feedback, and learn what you can do about it.
This was presented at Regional Scrum Gathering South Africa on 6 May 2021
The document discusses strategies for effective social media marketing. It provides tips for different types of social media posts, including that photo posts maximize engagement while text posts maximize reach. It also recommends focusing on generating likes, shares, comments and clicks. Frequent posting of fresh content is emphasized to maintain user interest before posts lose traction within 3 hours. Notifications and open graph actions are presented as ways to encourage re-engagement from fans.
The document discusses strategies for improving social media engagement and results. It provides tips for different types of social media posts, including emphasizing photos over text or links. Specific recommendations include posting 2-3 times per non-contest day and 4-5 times on contest days. It also discusses the importance of fresh content that engages users within 3 hours and using app notifications, open graph actions, and SEO to drive re-engagement. The overall message is about using data-driven strategies for smarter social media content and engagement.
The document summarizes a presentation by two content strategists on how to develop content strategies for healthcare organizations. It outlines the challenges of healthcare content like complex information and diverse audiences. It then describes the key steps in a content strategy: discovering the organizational mission and audiences, analyzing existing content, defining voice and tone guidelines, creating prototype content, and ensuring proper metadata. The presentation concludes by addressing common questions around when to create vs. use external content, measuring readership, determining optimal length, and maintaining compliance.
HXR 2016: Content Strategy: How Do we Talk About Healthcare - Marli Mesibov &...HxRefactored
It’s a constant struggle to find the right words when communicating with patients. Healthcare has a lot of medical and insurance terminology, and patients and their families just don’t understand it. At Mad*Pow, Marli Mesibov and Dana Ortégon design strategies for communicating across the healthcare ecosystem.
Join them for a fast track session, and ask all the content and communications questions that have built up in your brain.
Your Brain is Sabotaging Your Ability to Give Good FeedbackBevan Williams
Providing honest and straightforward feedback is one of the most powerful skills a Scrum Master, Mentor or Coach can use. Effective feedback can allow the other person to reflect on the impact of their behaviour, and make real changes in their lives.
So why is it so difficult to get these skills right? The answer to this question lies in the ways our brains make decisions about the world around us. Before we can make useful observations to provide effective feedback, it's important that we understand what may be going on within ourselves first.
In this interactive talk, we explore the neuroscience of the predictive brain, understand how this can influence our feedback, and learn what you can do about it.
This was presented at Regional Scrum Gathering South Africa on 6 May 2021
The document discusses strategies for effective social media marketing. It provides tips for different types of social media posts, including that photo posts maximize engagement while text posts maximize reach. It also recommends focusing on generating likes, shares, comments and clicks. Frequent posting of fresh content is emphasized to maintain user interest before posts lose traction within 3 hours. Notifications and open graph actions are presented as ways to encourage re-engagement from fans.
The document discusses strategies for improving social media engagement and results. It provides tips for different types of social media posts, including emphasizing photos over text or links. Specific recommendations include posting 2-3 times per non-contest day and 4-5 times on contest days. It also discusses the importance of fresh content that engages users within 3 hours and using app notifications, open graph actions, and SEO to drive re-engagement. The overall message is about using data-driven strategies for smarter social media content and engagement.
As online marketers, we start reaching our users way, way before they actually reach our site. So why are we so focused on on-page when it comes to analytics? My presentation from the 2013 DFWSEM State of Search conference discusses how to measure marketing analytics and sell it internally.
Connecting Content Strategy with Intelligent Content
Intelligent Content Conference 2015
Adopting an intelligent content approach involves creating a content strategy informed by understanding your entire content lifecycle, from content planning, creation, curation, management, and delivery.
It involves looking for opportunities across all content in your enterprise; content that is not limited to one purpose, technology or output. Content that results in a better customer experience, improved conversions, reduced risks, and more sales.
World Future Society: Foresight Careers: A Guide to Doing Strategic ForesightSusan Chesley Fant
FERN is a volunteer network that connects people interested in strategic foresight and long-term planning. It aims to promote understanding of foresight through online and offline projects and activities. FERN serves as an introduction to futures and foresight by connecting members to experts and opportunities in the field. The network operates through LinkedIn groups, websites, and volunteer projects coordinated using online tools. Membership is free and open to those interested in learning about and getting involved in foresight.
Foresight Careers: A Guide to Doing Strategic ForesightCynthia G. Wagner
FERN is a volunteer network that connects people interested in strategic foresight and long-term planning. It aims to promote understanding of foresight through online and offline projects and activities. FERN serves as an introduction to futures and foresight by connecting members to experts and opportunities in the field. The network operates through LinkedIn groups, websites, and volunteer projects coordinated using online tools. Membership is free and open to those interested in learning about and contributing to the practice of foresight.
Content and-customer-journeys Product Camp Vancouver #PCV16Melissa Breker
Personas and customer journeys are fantastic tools to help understand who’s interacting with your products, how, and why.
But what about the content?
By mapping content to existing customer journeys, you can show stakeholders how content impacts customer experience to better design your products and services for memorable content experiences.
This hands on workshop will provide a simple framework for you to take back to the office to implement.
We'll chat about:
* How content topics, messages, and triggers impact audience decisions
* What questions you need for content mix and channels
* Why it's important to look past content driven by features and benefits
This document discusses how data research can help with content strategy. It provides three key takeaways: 1) Most data needed is already available, 2) Use this data to tell your story, 3) Present data in interesting ways using cheap/free tools. Examples are given of analyzing hashtag data on Twitter about a conference using network graphs and maps to identify influential accounts and geographic trends. The document promotes using data and creative planning together to craft compelling stories and presentations.
Are you a digital marketing freelancer, or are you thinking about taking the plunge to go full-time freelance?
Danielle Antosz, Features Editor at Search Engine Journal and a full-time freelancer, shares tips and tools for building your side hustle into a full-time career.
Google Hummingbird & The Entity Search RevolutionRhea Drysdale
The document discusses Google's Hummingbird update which rewrote their search algorithm to be faster and more precise like a hummingbird. The update improved how Google sorts through information, supports search by voice on mobile, and applies semantic understanding to all search results beyond just the Knowledge Graph. Mobile queries will soon exceed desktop queries, and the update benefits brands without large search optimization budgets.
Killer Keyword Research Tools for Killer ContentKoozai
This presentation includes lots of great tools on how to find amazing keywords for your content. Discover hot topics right now, and predict future search trends so you can gain rankings before anyone else.
For more information visit http://www.koozai.com.
8 New Habits of Successful Content MarketersSkyword Inc.
Social media, mobile technology, and video-streaming sites have impacted consumer behavior dramatically. This has created a challenge for marketers to reach customers with fragmented attention spans. The most successful marketers are willing to form new habits to keep pace with the many ways people consume information today.
View the slides from the webinar to learn what framework you must implement to help rewire internal teams to achieve better results from your marketing programs. Learn how brand and retail leaders have changed old, worn-out marketing habits to become innovative content marketers. You may watch a video recording of the webinar here: http://www.skyword.com/8-new-habits-successful-content-marketers/
he Art of Measuring Content Marketing Success - Content Marketing World Ashley Segura
Are you pumping out content and unsure if it's even producing results for your brand? You're not alone. Most businesses and brands produce content at high qualities without understanding if any of the content they're producing is actually moving the scale towards a real ROI.
In this Lunch & Learn at Content Marketing World we'll look at how to measure content and what kind of content will help you best produce the ROI your business needs.
The document discusses managing imposter syndrome. It provides background on imposter syndrome, noting it was coined in 1978 and that over 70% of people experience it. Characteristics include an inability to internalize success and a persistent fear of being exposed as a fraud. The document offers advice for managing imposter syndrome such as recognizing it, talking about it, keeping track of successes, understanding mistakes make you human not unqualified, and letting it motivate you.
The document discusses the "Information Circle", which represents being able to access any organizational data within three seconds. It describes how valuable it would be if all data could be pulled into the circle to be accessible within three seconds. It suggests that adopting a policy and implementing a solution to make all information accessible within three seconds within six months would make an organization and its leadership look visionary.
The document describes a job discovery web app that uses a recommendation system, profile searching, and machine learning to suggest job matches. It introduces the founders, Eugene and Eddy, and mentions that the startup placed 3rd in Startup Monthly Vilnius 2012 and is traveling to Silicon Valley. It provides tips for Lithuanian startup networking, including having a clear goal, preparing, connecting with everyone, following up nicely, and overcoming shyness.
This document discusses lateral keyword research techniques for content writers. It recommends going beyond basic keyword search volume data and analyzing how competitors are ranking for keywords. The document teaches analyzing a topic's top ranking pages to see which keywords they use most frequently using term frequency analysis and inverse document frequency. This reveals underutilized keywords a writer could consider to make content more visible to search engines.
Top Social Tactics for Search | SMX Advanced 2013 | @casiegCasie Gillette
The document discusses strategies for social and link building. It mentions identifying publications, authors, and topics they engage with to find opportunities for outreach. It recommends tools for researching publications, authors, and their social media profiles to find common interests. The document also suggests creating circles or groups on social platforms like Google+ and LinkedIn based on publications, interests, and other connections to facilitate engagement and link building efforts.
Optimising for Featured Snippets Case Study - Patrick Langridge at Pubcon 2019Patrick Langridge
This document summarizes Patrick Langridge's presentation on optimizing pages for featured snippets in Google search results. It discusses tracking the number of featured snippets over time for target keywords, analyzing the snippets and top-ranking pages to identify optimization opportunities, and implementing changes like rewriting page titles and content to improve the chances of winning featured snippets. It also provides tips on scaling the monitoring of snippets through scraping, including configuring the scraping tool and extracting relevant data from snippet results.
1) Alfred is an example of anticipatory design that aims to anticipate a user's needs before they do.
2) The document discusses best practices for anticipatory design including focusing on context, being wary of over-personalization, and ensuring the user retains control.
3) It describes a case study where an insurance company wanted to anticipate members' needs but faced constraints of limited data and not wanting to over-personalize and lose trust. They used a human-centered design process to discover needs, synthesize scenarios, generate formats, and focus on triggers to anticipate actions.
SearchLove San Diego 2015 | Marli Mesibov, 'Make Magic with Anticipatory DesignDistilled
Every user wants to be Batman, with Alfred the butler anticipating their wants, needs and preferences. Thus, for anyone hoping to increase customer retention, the ability to anticipate the user’s every need is vital. This talk will explore the magic behind creating anticipatory design and content, including how to incorporate anticipatory design in your marketing materials, and a case study of how it can be done successfully.
Make Magic with Anticipatory Design - SearchLove 2015 Conference - Marli MesibovMad*Pow
This document discusses anticipatory design and how to anticipate users' needs like Alfred from Batman. It provides steps to take such as stakeholder research, participatory design sessions, and spreadsheet tracking. A case study describes implementing anticipatory design by asking questions about user actions, triggers, and priorities to develop business rules. The overall message is that anticipatory design can improve customer retention by understanding users before they do.
As online marketers, we start reaching our users way, way before they actually reach our site. So why are we so focused on on-page when it comes to analytics? My presentation from the 2013 DFWSEM State of Search conference discusses how to measure marketing analytics and sell it internally.
Connecting Content Strategy with Intelligent Content
Intelligent Content Conference 2015
Adopting an intelligent content approach involves creating a content strategy informed by understanding your entire content lifecycle, from content planning, creation, curation, management, and delivery.
It involves looking for opportunities across all content in your enterprise; content that is not limited to one purpose, technology or output. Content that results in a better customer experience, improved conversions, reduced risks, and more sales.
World Future Society: Foresight Careers: A Guide to Doing Strategic ForesightSusan Chesley Fant
FERN is a volunteer network that connects people interested in strategic foresight and long-term planning. It aims to promote understanding of foresight through online and offline projects and activities. FERN serves as an introduction to futures and foresight by connecting members to experts and opportunities in the field. The network operates through LinkedIn groups, websites, and volunteer projects coordinated using online tools. Membership is free and open to those interested in learning about and getting involved in foresight.
Foresight Careers: A Guide to Doing Strategic ForesightCynthia G. Wagner
FERN is a volunteer network that connects people interested in strategic foresight and long-term planning. It aims to promote understanding of foresight through online and offline projects and activities. FERN serves as an introduction to futures and foresight by connecting members to experts and opportunities in the field. The network operates through LinkedIn groups, websites, and volunteer projects coordinated using online tools. Membership is free and open to those interested in learning about and contributing to the practice of foresight.
Content and-customer-journeys Product Camp Vancouver #PCV16Melissa Breker
Personas and customer journeys are fantastic tools to help understand who’s interacting with your products, how, and why.
But what about the content?
By mapping content to existing customer journeys, you can show stakeholders how content impacts customer experience to better design your products and services for memorable content experiences.
This hands on workshop will provide a simple framework for you to take back to the office to implement.
We'll chat about:
* How content topics, messages, and triggers impact audience decisions
* What questions you need for content mix and channels
* Why it's important to look past content driven by features and benefits
This document discusses how data research can help with content strategy. It provides three key takeaways: 1) Most data needed is already available, 2) Use this data to tell your story, 3) Present data in interesting ways using cheap/free tools. Examples are given of analyzing hashtag data on Twitter about a conference using network graphs and maps to identify influential accounts and geographic trends. The document promotes using data and creative planning together to craft compelling stories and presentations.
Are you a digital marketing freelancer, or are you thinking about taking the plunge to go full-time freelance?
Danielle Antosz, Features Editor at Search Engine Journal and a full-time freelancer, shares tips and tools for building your side hustle into a full-time career.
Google Hummingbird & The Entity Search RevolutionRhea Drysdale
The document discusses Google's Hummingbird update which rewrote their search algorithm to be faster and more precise like a hummingbird. The update improved how Google sorts through information, supports search by voice on mobile, and applies semantic understanding to all search results beyond just the Knowledge Graph. Mobile queries will soon exceed desktop queries, and the update benefits brands without large search optimization budgets.
Killer Keyword Research Tools for Killer ContentKoozai
This presentation includes lots of great tools on how to find amazing keywords for your content. Discover hot topics right now, and predict future search trends so you can gain rankings before anyone else.
For more information visit http://www.koozai.com.
8 New Habits of Successful Content MarketersSkyword Inc.
Social media, mobile technology, and video-streaming sites have impacted consumer behavior dramatically. This has created a challenge for marketers to reach customers with fragmented attention spans. The most successful marketers are willing to form new habits to keep pace with the many ways people consume information today.
View the slides from the webinar to learn what framework you must implement to help rewire internal teams to achieve better results from your marketing programs. Learn how brand and retail leaders have changed old, worn-out marketing habits to become innovative content marketers. You may watch a video recording of the webinar here: http://www.skyword.com/8-new-habits-successful-content-marketers/
he Art of Measuring Content Marketing Success - Content Marketing World Ashley Segura
Are you pumping out content and unsure if it's even producing results for your brand? You're not alone. Most businesses and brands produce content at high qualities without understanding if any of the content they're producing is actually moving the scale towards a real ROI.
In this Lunch & Learn at Content Marketing World we'll look at how to measure content and what kind of content will help you best produce the ROI your business needs.
The document discusses managing imposter syndrome. It provides background on imposter syndrome, noting it was coined in 1978 and that over 70% of people experience it. Characteristics include an inability to internalize success and a persistent fear of being exposed as a fraud. The document offers advice for managing imposter syndrome such as recognizing it, talking about it, keeping track of successes, understanding mistakes make you human not unqualified, and letting it motivate you.
The document discusses the "Information Circle", which represents being able to access any organizational data within three seconds. It describes how valuable it would be if all data could be pulled into the circle to be accessible within three seconds. It suggests that adopting a policy and implementing a solution to make all information accessible within three seconds within six months would make an organization and its leadership look visionary.
The document describes a job discovery web app that uses a recommendation system, profile searching, and machine learning to suggest job matches. It introduces the founders, Eugene and Eddy, and mentions that the startup placed 3rd in Startup Monthly Vilnius 2012 and is traveling to Silicon Valley. It provides tips for Lithuanian startup networking, including having a clear goal, preparing, connecting with everyone, following up nicely, and overcoming shyness.
This document discusses lateral keyword research techniques for content writers. It recommends going beyond basic keyword search volume data and analyzing how competitors are ranking for keywords. The document teaches analyzing a topic's top ranking pages to see which keywords they use most frequently using term frequency analysis and inverse document frequency. This reveals underutilized keywords a writer could consider to make content more visible to search engines.
Top Social Tactics for Search | SMX Advanced 2013 | @casiegCasie Gillette
The document discusses strategies for social and link building. It mentions identifying publications, authors, and topics they engage with to find opportunities for outreach. It recommends tools for researching publications, authors, and their social media profiles to find common interests. The document also suggests creating circles or groups on social platforms like Google+ and LinkedIn based on publications, interests, and other connections to facilitate engagement and link building efforts.
Optimising for Featured Snippets Case Study - Patrick Langridge at Pubcon 2019Patrick Langridge
This document summarizes Patrick Langridge's presentation on optimizing pages for featured snippets in Google search results. It discusses tracking the number of featured snippets over time for target keywords, analyzing the snippets and top-ranking pages to identify optimization opportunities, and implementing changes like rewriting page titles and content to improve the chances of winning featured snippets. It also provides tips on scaling the monitoring of snippets through scraping, including configuring the scraping tool and extracting relevant data from snippet results.
1) Alfred is an example of anticipatory design that aims to anticipate a user's needs before they do.
2) The document discusses best practices for anticipatory design including focusing on context, being wary of over-personalization, and ensuring the user retains control.
3) It describes a case study where an insurance company wanted to anticipate members' needs but faced constraints of limited data and not wanting to over-personalize and lose trust. They used a human-centered design process to discover needs, synthesize scenarios, generate formats, and focus on triggers to anticipate actions.
SearchLove San Diego 2015 | Marli Mesibov, 'Make Magic with Anticipatory DesignDistilled
Every user wants to be Batman, with Alfred the butler anticipating their wants, needs and preferences. Thus, for anyone hoping to increase customer retention, the ability to anticipate the user’s every need is vital. This talk will explore the magic behind creating anticipatory design and content, including how to incorporate anticipatory design in your marketing materials, and a case study of how it can be done successfully.
Make Magic with Anticipatory Design - SearchLove 2015 Conference - Marli MesibovMad*Pow
This document discusses anticipatory design and how to anticipate users' needs like Alfred from Batman. It provides steps to take such as stakeholder research, participatory design sessions, and spreadsheet tracking. A case study describes implementing anticipatory design by asking questions about user actions, triggers, and priorities to develop business rules. The overall message is that anticipatory design can improve customer retention by understanding users before they do.
Thinking differently in the NHS - Zoe Lord - Change Management InstituteZoe Lord
The document discusses how the NHS in England is using new approaches like crowdsourcing and hackathons to drive innovation and improvement. It provides examples of crowdsourcing initiatives used by the NHS to gather staff input on barriers to change and potential solutions. It also describes a hackathon held to explore new approaches to supporting change across health and care services. The document advocates these new methods as helping to accelerate change and get better outcomes compared to traditional change programs.
Spring Creek Group Social Media Non-Profit Summit 2-24-2011Mediabrands Social
Spring Creek Group hosted a summit for non-profits to learn about social media. Here's the deck that we presented. There were small group breakout sessions and a wonderful panel to round out the day.
The product has become a flagship offering (a first in the Australian market), driving market growth and supporting the movement of advertising spend from offline to digital in terms of revenue.
5 Steps to Creating Data-backed Personas for User Experience (UX) DesignAngela Obias
I've become a persona skeptic and it's because I've seen many an "imaginary" persona in my life.
I respect the integrity of personas, and I just really wanted to share, in my own little way, how anyone can apply personas to a web design project, using the actual data-based process.
Leadership at Every Level: Intent-Based Leadership PracticesMatthew Philip
This document discusses leadership at every level and creating an environment where people can flourish. It promotes encouraging leadership from all employees through practices like andon cords, competence building, shared vision, and autonomy-support meetings. These "safety nets" and "vision balloons" aim to create psychological safety and clarity of purpose to allow aligned autonomy across an organization. The goal is shifting away from traditional top-down management styles to a model where all people see themselves as leaders.
#CASEVII - Using Instagram Stories to Address Sexual Assault & Other Big TopicsJon McBride
The document discusses how Brigham Young University used Instagram stories to address difficult topics like sexual assault, consent, and respect on campus. It describes three story campaigns that saw significant engagement and positive impacts. The stories directly helped survivors seek support and start important conversations. The document outlines lessons learned around crafting effective stories, utilizing experts, promoting strategically, and listening to feedback. It encourages using social media like Instagram stories to openly discuss tough issues with students.
Original Research for Marketing: Answers to the Most Common and Challenging Q...Mantis Research
These slides are from a webinar I delivered for Buzzsumo. It reveals findings from our latest research and answer the toughest questions people have when starting their own research project.
Innovation As A Mindset - Northern Nevada Business Summit PresentationNoble Studios
The document discusses innovation and an innovative mindset. It describes characteristics of an innovative mindset such as starting with a noble purpose, challenging the status quo, and learning continuously. The document also discusses how mobile technology innovation has reshaped expectations around immediacy and relevance. Examples are given of "micro-moments" like wanting to know, go, do or buy something and how marketers can target these moments of intent.
The document provides information about various topics related to passion including what passion is, different colors of passion, steps to find your passion, implementing passion to achieve goals, examples of passionate leaders, arousing enthusiasm in your organization, and articles on passion. It also discusses companies like Google, Facebook, Glaxosmithkline, and Sun Pharmaceutical including their history, leaders, practices, and controversies. Tools and techniques for passion like SWOT analysis, PESTLE analysis, and benchmarking are also mentioned. Psychological effects of Facebook and experiences of employees working at Facebook and Google are summarized.
How many times have you worked on a project, and suddenly been asked to choose a content management system – or worse, found the content management system already chosen is completely inadequate? There are a lot of CMSes out there. Since many organizations choose the CMS before determining the content needs, there are a lot of CMSes that aren’t working out. In this talk, we’ll explore how much technology you really needs to understand in order to select the right CMS for your project, and why it is that we have so many CMS choices to begin with.
How do you know you are delivering value minnebar13 - 4-13-18 with poll res...DevJam
In honor of Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. Piggy-backing on last year’s theme from the Twin Cities Agile Day, we’re part of an AntiFrAgile organization if we’re measuring the right stuff. Are we measuring the right stuff? How do you know? I’ll share some philosophy, thoughts, and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
It's time to research our designs better. Here's how. UIUX Conference 2018 - ...Sophie Freiermuth
Slides of the talk I delivered at http://2018.uiuxconf.com on 3rd September 2018 in Shanghai China.
The audience was a mix of Mandarin and English speakers, and was supported by live translation.
Social Intelligence: Using Social Media for Business IntelligenceIDEA
Social media can be helpful in helping companies predict consumer/customer behavior based on conversations and activities. This presentation uncovers the key functions of Social Intelligence and how businesses can employ them to better predict and optimize business and marketing strategies.
2014 Edison CEO Summit - Day 1 Waves Concurrent SessionTricia Bradley
Phil Simon presented on the topic of big data at a conference. He began by introducing himself and defining big data as large volumes of diverse data that is mostly external to companies and unstructured. He explained the 3Vs of big data - volume, velocity and variety. Simon discussed how companies are using big data to determine why customers buy certain products and how to improve campaigns. He provided examples of how insurance, healthcare and financial companies utilize big data. Simon concluded by offering tips for companies getting started with big data and emphasizing that embracing data discovery and thinking incrementally are important approaches.
(NABOE) 5 Questions to Reveal What Your Customers & Prospects AREN'T Telling YouChief Listening Officers
Get the FREE Customer Re-discovery Playbookwww.chieflisteningofficers.com/free.
This Playbook includes 12 questions, listening tips and a sample project plan for your Listening Tour.
(c) 2017 Bob London, CEO, Chief Listening Officers, LLC.
Similar to Whats So Smart About Intelligent Content? (20)
From OmniChannelX 2020:
First there was Siri. And then Cortana, Alexa, and Nest. Voice UI is the new hot thing – but how do you write in the right voice for… voice?
This session is for strategists and UX content creators alike. Planning and writing for a voice interaction means considering the complete experience – across all channels. In this session, you’ll learn how to plan for it, as well as tools to make the process easier.
What you’ll learn
- How voice UI is different from written content
- How to build a strategy that accounts for voice UI use cases
- Why your company voice needs to change for voice UI
- How to write and test content for voice UI
Accessible Design and Content in 20 MinutesMarli Mesibov
Looking for a quick-n-dirty guide to accessible content and design? Here's a 20min talk I gave to my team on content and design. It's full of tips and tricks.
Plain Language Can Be Inclusive, Accessible, and Fun!Marli Mesibov
A GatherContent webinar on plain language. We explore how plain language differs from other content, and how to create it. Includes tools, examples, and processes.
Designing for Voice UI: Planning and Writing for Voice InteractionMarli Mesibov
In this talk by Marli Mesibov, we explore voice UI. These slides come from a webinar given for UX designers and UX writers. Planning and writing for a voice interaction is different from writing for the web. In this webinar, we discussed how to plan for it, and tools to make the process easier.
Topic include:
- How voice UI is different from written content
- How to build a strategy that accounts for voice UI use cases
- Why your company voice needs to change for voice UI
- How to write and test content for voice UI
This document summarizes Marli Mesibov's presentation on journey mapping for content strategy. It discusses how Marli took a journey to the Confab EDU conference, presenting on this topic. The presentation covers why journeys matter for understanding users, introduces the concept of journey-first thinking, and provides a 4-step process for creating journey maps: 1) interviewing end-users and creating personas, 2) mapping user flows, 3) connecting touchpoints to channels, and 4) using the journey map to inform design. The presentation emphasizes designing for the full user journey across multiple devices and touchpoints.
The document summarizes Marli Mesibov's presentation on using content strategy for behavior change. The presentation covered:
1) Different approaches to changing peoples' behaviors through things like motivational psychology and human-computer interaction.
2) How a well-planned content strategy can impact how people act by framing messages and interactions in an intentional way.
3) Case studies of content strategies for behavior change applications like a health coach and helper chatbot.
4) Recommendations for getting started with content strategy for behavior change, such as creating empathy maps, journey maps, storyboards, and sample conversations.
This document discusses reducing stigma related to mental illness through advertising. It notes that 1 in 4 Americans has a mental illness but stigma leads people to see those with mental illness as dangerous, incapable, or victims. Stigma also causes discrimination and hinders diagnosis and treatment. The document suggests advertising can help by sharing success stories that establish goals of improving attitudes, increasing willingness to disclose issues, and promoting anti-stigma engagement. It provides examples of campaigns like Bring Change 2 Mind and organizations in various countries that are working to address stigma through educational resources and outreach.
This document discusses journey-first design and how it differs from mobile-first design. It describes journey-first design as accounting for the full path a user takes across devices from beginning to end of an experience. The document outlines Mad*Pow's 5-step process for journey-first design: 1) conducting user interviews, 2) creating personas, 3) mapping user flows, 4) identifying touchpoints, and 5) designing content and prototypes. It encourages considering all possible devices and contexts rather than focusing on a single device to better prepare for the future.
The document summarizes a presentation by Marli Mesibov about her experience moving from an agency to a large company and some of the challenges that come with it. She discusses feeling like a "little fish in a big pond", losing motivation when no one feels ownership, and getting stuck in ruts. She provides advice like taking breaks when stuck, using the "shower principle" of letting ideas incubate, and focusing on solving problems rather than just discussing strategies. The overall message is about overcoming challenges, not giving up, and using your power and skills to improve situations.
This document discusses the challenges of translation and provides advice for making user experiences more inclusive across different cultures and languages. It notes that common idioms and phrases in one language like English do not always translate well into others. The document also encourages separating people from places in translations, thoroughly testing interfaces with edge cases and minority groups, and keeping designs and language simple.
Meeting at the Intersection of Content Strategy and UXMarli Mesibov
Marli Mesibov, the Director of Content Strategy at Mad*Pow, gave a presentation on how content strategy and UX design intersect. She identified six key areas of intersection: branding, user journeys, site maps, pair programming, content templates, and microinteractions. She also provided five tips for easier collaboration between content strategists and UX designers, such as swapping skillsets and tools, using pictionary, dictating sketches, doing group gamestorming, and being willing to compromise.
Social media involves creating, sharing, and exchanging information and ideas through virtual communities and networks. It encompasses generating original content like articles and videos, sharing resources from the community, and engaging in discussions. Effective use of social media requires setting goals, devoting regular time to planning posts, and enjoying conversations with your audience.
Meeting at the Intersection of UX Design and Content StrategyMarli Mesibov
Marli Mesibov is a Boston-based content strategist who discusses how content strategy fits into user experience (UX) design. While content strategy, UX design, and other disciplines are distinct, they intersect at various points such as branding, user journeys, site maps, wireframes, content templates, and microinteractions. Effective collaboration between content strategists and UX designers is mutually beneficial.
The document discusses different roles in UX design such as UI designer, information architect, usability expert, content strategist, visual designer, and front end developer. It notes there is often confusion around what each role entails and suggests the roles should not work in silos. The document advocates for collaboration between roles to create a cohesive user experience rather than a fragmented one.
Little content fish in a big company pondMarli Mesibov
This document is a conference submission by Marli Mesibov about challenges faced as a content strategist at a large company where clients were superiors rather than colleagues. It describes losing faith in work due to a lack of internal support for addressing problems. The submission proposes a session teaching how to make content issues into company priorities, navigate necessary criticism, and determine when processes help or harm work. Attendees would learn strategies for avoiding getting lost in a large company environment.
Content Strategy and IA: what the Hell?Marli Mesibov
In 2007 Rachel Lovinger said, “Content strategy is to copywriting as information architecture is to design.” But today, the fields of both content strategy and IA have grown, and practitioners face a new challenge: discovering where one leaves off and the other begins.
As content strategists we need to understand our role, but we also need to listen to IAs so that we can move from frustrations to mutual respect and communication.
Out of the silos and into the farm (NEPHP 2014)Marli Mesibov
The document discusses collaboration and its importance for successful projects. It advocates adopting an agile methodology over traditional waterfall approaches to promote collaboration between teams. The key aspects of agile methodology are frequent delivery of working software, business and development working together daily, and an ability to adapt to changing requirements. For collaboration to succeed, the document emphasizes keeping focused on the end goal, setting expectations between teams, and being willing to admit what you don't know.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
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PREPARED BY
WHAT’S SO SMART ABOUT
INTELLIGENT CONTENT?
@JBRISELLI
@MARSINTHESTARS
April 29, 2016
UXPA BOSTON
Jen Briselli, Managing Director of Experience Design
Marli Mesibov, Director of Content Strategy
Mad*Pow
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Alfred anticipates your every need.
• He makes you feel cared for but not smothered.
• He knows what you need before you do.
• You trust him implicitly.
@jbriselli | @marsinthestars
Who is Alfred?
#BeAlfred
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“Make your customer the hero of your story.” –Ann
Handley, MarketingProfs
“The hero of your story should always be the
consumer.” –Jonah Sachs, Free Range Studios
Alfred makes Batman into a hero.
#BeAlfred
@jbriselli | @marsinthestars
Who is Alfred?
13. 13
Mad*Pow is a design agency full of passionate
people, in a creative environment, delivering amazing
experiences for industry leading clients.
@jbriselli | @marsinthestars
Agency Overview
• Interaction & Visual Design
• Content Strategy & Creation
• Experience Strategy &
Service Design
• Research & Validation
• Digital Marketing Strategy
• Brand Development
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• Cyclical in nature
• Activities revolve around Research &
Strategy
• Adapt to a client's needs
• Consistently learn & refine new
methods
• Educating & advocating as we go
@jbriselli | @marsinthestars
Our Human-Centered Design Process
DISCOVER SYNTHESIZE GENERATE FOCUS
Initial Insight Strategy /
Plan
Prototype
EVALUATE
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“Content strategy is planning for the creation,
delivery, and governance of usable, useful content.”
–Kristina Halvorson, Brain Traffic
@jbriselli | @marsinthestars
Content Strategy
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When we anticipate users’ needs, we do that
through:
• Speaking their language
• Offering valuable “just in time” information
• Semantic search
@jbriselli | @marsinthestars
Content Strategy
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The best practices we discovered for anticipatory
design come directly from best practices in
experience design and content strategy.
• Focus on context
• Beware over-personalization
• Ensure the user retains ultimate control
@jbriselli | @marsinthestars
Best Practices
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• Focus on context
• Beware over-personalization
• Give the user ultimate control
Who’s doing it, and are they succeeding?
@jbriselli | @marsinthestars
Best Practices
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Semantic search connects words to meanings
Chosen based on context:
time of year and my
location.
Google also identified the
film that I was looking for.
I searched “movie devil
great trick.”
Google was able to
complete the quote based
off three words, and
connect video and text.
@jbriselli | @marsinthestars
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ANTICIPATORY DESIGN - AMAZON RECENT ITEMS
Amazon anticipates product searches
Related to history: other
items I have previously
viewed.
Chosen based on context:
time of year and my
location.
Personalized: a broader
selection of items I may
liked based on browsing
Related to history: other
items I have previously
viewed.
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@jbriselli | @marsinthestars
Opportunities
• Stakeholders were excited for something new
• Users were actively asking for “Siri, but for
insurance”
• Insurance is confusing!
• No one has done it before
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@jbriselli | @marsinthestars
Constraints
• We had minimal data
• We didn’t have Google’s “black box” or Netflix’s
numerous data engineers
• Insurance users worry about how secure their
information is; if we over-personalized we risked
losing their trust
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@jbriselli | @marsinthestars
Project steps
1. Discover what members want.
“Anticipate my needs” is a broad
realm
2. Synthesize the key scenarios
3. Generate formats and design
4. Focus on the user “actions”
(Spreadsheet mania!)
DISCOVER SYNTHESIZE GENERATE FOCUS
Initial Insight Strategy /
Plan
Prototype
EVALUATE
37. 37
@jbriselli | @marsinthestars
Step 2: Synthesize. Explore the key scenarios
Reasons a member might be on the site:
• They receive an email prompting them to log in &
activate their coverage
• They want to know how much something will cost
• They need to refill a prescription
• They need to register a PCP to get a referral
• They got a bill or statement they don’t understand
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@jbriselli | @marsinthestars
Step 4: Focus. Collect the member “actions”
An action is:
Something a member does
• Log in
• Update information
• View a claim
• Go to a doctor’s
appointment
• Change jobs
Something the organization does
• Process a claim
• Send a bill
• Accept a payment
• Identify upcoming
important dates
• Make suggestions
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@jbriselli | @marsinthestars
Find actions by:
• Reviewing analytics
• Brainstorming with the team
• Talking to the dev team
Step 4: Focus. Collect the member “actions”
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@jbriselli | @marsinthestars
The Business Rules are defined by:
• All the actions
• What “triggers” (causes) each action to occur?
• The best triggers are the ones we can control or easily
access
• Triggers must be recognizable by the system
• Prioritization of each action and each trigger
Step 4: Focus. Collect the member “actions”
45. 49
@jbriselli | @marsinthestars
Make your user a hero
You have the power.
• You don’t need a huge team
• You don’t need Google’s black box
• You need motivation, organization, and a
human-centered perspective
We’re geeks. What does the rest of the world think of when they hear Alfred?
Jen
Experience design has grown beyond simple screen usability and interface design; we now design for a customer’s entire journey across environments and circumstances.
Experience design seeks to empower people to achieve their goals and identify opportunities to anticipate their needs along the way.
Marli
Jen
Marli
Google Now combines appt in calendar + details in an email + GPS address + maps
Speak to Explicit + Implicit search
Jen
Jan 2014 Amazon submitted a patent to ship packages before they’re ordered
Speak to why the patent didn’t turn into more
Jen
Jen
Netflix knows I watched and enjoyed The Fall so it (correctly) suspects I might like Happy Valley
Netflix’s rating system is not used for predictive elements, misleading
Marli
In theater it’s said the best lighting design is the one you don’t notice.
Similarly, this error message doesn’t seem so amazing, but what other error message is that specific? Suggests something to DO instead of just “wrong username”
Jen
The client was in the insurance industry, trying to create a “wow” experience
14 stakeholders
What was their goal?
A better site and landing page, something members would find useful
The steps we took [research – design – implementation]
Research then created a strategy
Call center
Analytics
We invited members to our office: participatory design research
Wrote love letters/breakup letters
Designed their perfect experience on the site
The members started talking about “Siri for insurance!”
Marli
Marli
These were the initial basis for what we called “triggers”
Jen
Anticipate their needs
Easier said than done.
Still provide a dashboard of key information, don’t anticipate as if you’ll always be correct
Anticipate their needs, but get out of the way quickly & unobtrusively
Marli
Hang onto the unfeasible items
Identify the level of effort
Identify the priorities
What happens if there’s no trigger?
Build a journey: trigger means X happens. How many items appear at once? How frequently? Make it feel “human.”