Bernie Folan Bernie Folan Research and ConsultingIn 2017 a research project was undertaken uncovering librarians’ messages to publishers. The anonymous survey resulted in over 600 free-text messages which were coded, analysed and shared via a UKSG lightning talk, an Insightsarticle as well as other written pieces. Responding to demand, the reverse of this research project has now been undertaken – collecting publisher messages to librarians. The aim is to uncover prevalent attitudes, challenges and questions – from differing publisher roles – to build communication and understanding. This session will present analysed findings and invite discussion of recurrent or unexpected themes