Main takeaways: - What is Product Management? - What makes someone a good PM? - Transitioning into Product Management

1. JM Coaching & Training © 2020
www.productschool.com
What Makes a Good Product Manager
by Uber PM

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6. What makes a good PM?

7. About Me
2014
November 2014
Joined Uber in New Delhi
Operations intern supporting a 3
member team to launch and
expand Uber in India
● Graduated with a degree in Electronics and Communication Engineering
● Before Uber: Analyst at a telecom firm for 3 months (first job out of college)
● Joined Uber in November 2014 (~5.5 years)
20172015 2018
April 2017
Joined Driver Product Ops in San
Francisco
Overseeing fleets operations and
strategy
June 2018
Joined Eater Product Ops
Oversaw operations and strategy
for the Eater Delivery Experience
which included shipping the
order tracking redesign.
March 2015
Joined Uber full time
Joined as an Operations
Coordinator. Oversaw Uber Pool,
Community Operations, and Risk
June 2019
Product Manager, Risk &
Identity
Focused on Risk & Identity
including account
deduplication, fake identity and
Rider KYC
2019

8. 01 Intro
02 What is Product Management?
03 What makes someone a good PM?
04 Transitioning into Product Management
Agenda

9. What do Product
Managers do?

11. Product managers are leaders operating at the intersection of design, engineering and business who identify
user problems and prioritize solutions to address them and achieve business goals.

12. PM’s are responsible for:

13. What does a Product Managers week look like?

14. Become a product manager if you are fulfilled by:
1. Solving people’s problems (both your users’ and
your team’s) 🙇
2. Driving business goals 📈
3. Working closely with a variety of people 👨‍🎤
4. Developing a strategy 🤔
5. Getting shit done ✅
6. Leading a team (through influence, not
authority) 🤝
7. Communicating often and broadly 🗣
8. Making decisions 👍
9. Creating amazing experiences for people
👌
10. Being organized, detail oriented, and
prepared 😎

15. Do not become a product manager if you are primarily fulfilled
by:
1. Appreciation 🥳
2. Having your way 😑
3. Being left alone 🚨
4. Always being right 🤓
5. Designing or building things yourself 👩‍🎨
6. Everyone liking you 🥴
7. Avoiding people 🤨

16. Breaking into Product
Management

17. Education Transfer Internally PM @ Startup

18. APM/Internship @ Big
Tech Company
Start your own
company

19. What makes someone a
strong PM?

20. Natural Storytellers: Good product managers are storytellers. They tell captivating stories
focused around customer pain and their emotions, which motivate others to action.

21. Identify the Invisible problem: Good PM’s obsess over their users to identify their pain
points and address problems that aren’t obvious.

22. Makes The right trade-offs: Good PM’s make well rounded trade-offs by finding the right balance between
key variables in order to achieve the goal

23. Learning vs Shipping: Good product managers focus on learning. Whether it’s
customer interviews, shipping product or looking at user metrics, good product managers
are always laser focused on what they can learn that makes an impact to customers.

24. Decision Making and Creativity: Good product managers make a small percentage of team
decisions. They give context to builders and let builders build. They get out of the way by
empowering everyone on the team to make the right decisions.

25. Multipliers vs. Individual Contributors: Good product managers are multipliers. They
figure out the strengths and weaknesses of their team and find ways to bring out the best in
people. They learn the best way to be a 10X individual, is to get 2X productivity from 5
people around them.

26. Takeaways

27. 3 main takeaways
1. PM’s are Leaders: Product Managers are torchbearers for their users, products and their teams
and lead cross-functional team to achieve outcomes in line with business goals.
2. Get your foot in the door: There are different paths to break into Product Management, It’s
important to reflect on your strengths and weaknesses to identify the right path to break into
Product Management
3. Strong PM Traits: Different teams you work with would have different expectations of what makes
a good PM. It’s important to focus on building the underlying common denominators a part of your
skill set while learning functional skills for your product area.

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Part-time Product Management Training Courses
and
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