This document discusses various types of communication skills, including oral, nonverbal, and written communication. It provides tips for effective communication, such as active listening and maintaining eye contact. Barriers to communication like semantic and emotional barriers are also addressed. Different types of written communication are examined, including business correspondence, technical writing, report writing, and letters. Guidelines are provided for summarizing writing, writing business letters, technical documents, and reports. Tips are given for good communication skills and different types of letters.

1. ● COMMUNICATION SKILL
● SUMMARIZING WRITING
● BUSINESS CORRESPONDENCE
● TECHNICAL WRITING
● REPORT WRITING
● LETTER

2. COMMUNICATION SKILLS
Communication skills is the ability to use
language and express information.

3. ▶ EFFECTIVE COMMUNICATION
▶ ORAL COMMUNICATION
▶ NON VERBAL
COMMUNICATION
▶ WRITTEN
COMMUNICATION
TYPES OF COMMUNICATION

4. EFFECTIVE COMMUNICATION
It involves active listening. It reflects the
accountability of speaker and listener. It is
free of stress.

5. ● Advantages
Time-saving device
Interaction
Feedback
Economic in nature
● Disadvantages
Lack of Time
Lack of legal validity
Misunderstanding
Effectiveness

6. NON VERBAL COMMUNICATION
Nonverbal messages are the primary way
that we communicate emotions.
•Facial Expressions
•Postures and Gestures.

7. ● Advantages
1. Provide a tangible and
verifiable record
2. Record can be stored
for an indefinite period
of time
3. Permanent in nature
● Disadvantages
1. Time consuming
2. Lack of feedback
3. No guarantee how
reader will interpret it
4. Costly process

8. ▶ Semantic Barriers
▶ Emotional or Psychological Barriers
▶ Organizational Barriers
▶ Barriers in Superiors
BARRIERS TO COMMUNICATION

9. ▶ Maintain eye contact with the audience
▶ Body awareness
▶ Gestures and Expressions
▶ Convey one’s thoughts
▶ Practice effective communication skill
TIPS TO GOOD COMMUNICATION SKILL

10. ▶ Summary is basically the main ideas and important
details of a text.
Create a topic sentence using the information provided
in the article that is being summarized.
SUMMARIZING WRITING

11. ▶ Use your OWN words or cite properly.
▶ Do not Plagiarize.
▶ Delete trivial, unnecessary information.
▶ Read the material carefully and take notes about the
most important details.
TIPS FOR SUMMARY

12. ▶ A good summary of fiction includes:
- Characters
- Setting
- Important events and details from the plot, in order
GOOD STRATEGY FOR SUMMARIZING

13. ▶ E-MAIL
▶ MESSAGES
▶ COMMUNICATION
▶ LETTERS
▶ POST
BUSINESS CORRESPONDENCE

14. ▶ Help in maintaining proper relationship
▶ Inexpensive and convenient mode
▶ Create and maintain goodwill
▶ Serves as Evidence
▶ Help in Expansion of Business
IMPORTANCE OF BUSINESS
CORRESPONDENCE

15. ▶ We may classify the qualities of a business letter as:
1. Inner Quality, and
2. Outer Quality.
ESSENTIAL QUALITIES OF A GOOD
BUSINESS LETTER

16. INNER QUALITIES OUTER QUALITIES
● Simplicity
● Clarity
● Accuracy
● Courtesy
● Neatness
● Quality of paper
● Color of paper
● Size of paper
● Folding of letter
● Envelope

17. ▶ Technical writing is the presentation of information
that helps the reader to solve a particular problem.
▶ Technical writing is used in proposals , manuals, web
pages, lab reports, newsletters, and many other kinds
of professional documents.
TECHNICAL WRITING

18. ▶ Planning
▶ Clarity
▶ Brevity
▶ Simplicity
▶ Word Choice
▶ Active Voice
QUALITY OF GOOD TECHNICAL WRITING

19. ▶ Report means to convey some information to others.
▶ An organized, factual, objective presentation of
Information.
REPORT WRITING

20. ▶ A good report has a Clarity of Thought
▶ A good report is complete and self-explanatory
▶ A good report is comprehensive but compact
▶ A good report has a Proper Date and Signature
FEATURES OF A WELL WRITTEN REPORT

21. ▶ Title Page
▶ Table of Content
▶ Executive Summary
▶ Introduction
▶ Findings
▶ Conclusions
▶ Recommendations
▶ Bibliography
▶ Appendices
PARTS OF A REPORT

22. ▶ A written or printed communication directed to a
person or organization.
Letters may be created and sent as:
▶ E-Mail or electronic transmissions
▶ Hand-delivered transmissions
▶ Regular mail transmissions
LETTER

23. ▶ Thank you letter
▶ Reference letter
▶ Application letter
▶ Introduction letter
▶ Sales letter
▶ Formal letter
▶ Claim letter and many more…
TYPES OF LETTERS

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