SlideShare a Scribd company logo
What is a Company?
Where Can I Make An Impact?
[CATEGOR
Y NAME] Regulatory
Operations
[CATEGOR
Y NAME]
[CATE
GORY
NAME]
[CATEGOR
Y NAME]
[CATEGOR
Y NAME]
• Expenses have to be less than
revenues . . . .
Risky Business: Procurement Risk Management
• Value has to be what you
contracted and paid for . . . .
• Change orders . . . .
• Cost Plus contracts . . . .
• Pre-awards . . . .
• Claims . . . .
 Inflated costs . . . .
 Material substitution . . . .
What is Procurement?
 Operating Contracts – Good & Services,
Inventory
 Capital Contracts - A& E, Construction, Large
Equipment
 How to Add Value for Others
 The Strategy and Process of Procurement,
 Change Orders, Change Orders, Change
Orders
Top Three Key Initiatives in your
Company
Top Three Expense Items
Top Three Contracts
Do You Know:
8-12%
Computer/
hardware
Category Savings Percentages
9-13%
Computer/
software
6-13%
Telecoms
5-11%
Advertising
media
brokerage
5-15%
Creative
agencies
8-12%
Other
marketing
8-15%
Commercial
Print
4-8%
Travel and
entertainment
5-10%
Professional
services
5-12%
Temporary
labor
8-15%
Office
Supplies
6-8%
Office
Equipment
8-12%
Logistics
7-11%
Packaging/
containers
6-14%
Paper
4-12%
Chemicals
3-10%
Plastics and
Resins
3-12%
Fuel, lubes and
gases
4-10%
Construction
supplies
3-8%
Metals
2-12%
Rubber
products
3-7%
Capital
equipment
6-9%
Utilities
5-15%
Maintenance,
Repair and
overhaul
6-10%
Facilities/
equipment
maintenance
Smart Spending: A New Approach that Can Help You
Optimize Your Procurement Spending
Source: IBM Institute for Business Value and IBM Global Business Services analysis.
 Builds the capability to become a conduit for product
innovation.
 Assess and identify the suppliers most likely to provide
game-changing innovations.
 Engage suppliers and internal stakeholders throughout
the innovation process
 Has a Vendor Evaluation Process Pre & Post
Verify that Management:
Risk Likely consequences Action
Understatement of the need
Purchase of unsuitable product or service
Money wasted
Need not satisfied
Analyse need accurately
Overstatement of the need
Greater expense
Poor competition
Analyse need accurately
Use functional and
performance requirements
Misinterpretation of user needs
Totally unacceptable purchase or not most
suitable product or service
Time lost
Increased costs
Possible downtime
Improve consultation with
users
Identifying the need and planning the
purchase
1. Identifying the need and planning the purchase
Risk Likely consequences Action
Narrow definition or
commercial specification (eg.
use of brand name)
Fewer alternatives
Most suitable product or service may not be
obtained
Increased costs
Define the specification in terms
of required outputs
Use functional and performance
specifications
Definition of inappropriate
product or service
Need not satisfied
Time lost
Increased costs
Possible downtime
Ensure specification is consistent
with needs analysis
Improve market knowledge
Use functional and performance
specifications
Biased specification
Inadequate responses from tenderer
Claims of unfair dealings
Use functional and performance
specifications
Implement a control mechanism
to review specification before
release
Developing the specification
Developing the specification
Risk Likely consequences Action
Failure to identify potential
sources
Lack of offers from suitable
proposers/tenderers
Improve procurement planning
processes
Improve market knowledge
Seek industry participation
Use Industry Capability Network
Selecting inappropriate method
Need to seek offers again
Possible cost variations
Failure to obtain value for money
Improve implementation of
procurement policies, guidelines and
practices
Improve tender documentation and
clearly identify the evaluation criteria
in Request for Proposals
Provide staff with appropriate training
and experience
Selecting the purchasing method
Selecting the purchasing method
Risk Likely consequences Action
Terms and conditions
unacceptable to tenderers
Loading of costs in offers
Having to modify tender terms and
conditions
Disruption
Low response
Use standard documentation or “boiler-plate”
contract terms and conditions.
Select appropriate documentation for purchase
type (ie. goods, services, goods and services, or
information technology related)
Improve tender planning
Assess and allocate risks appropriately
Consult with Crown Law
Use commercially acceptable terms
Provide staff with appropriate tender planning
and procurement skills
Purchasing documentation
Purchasing documentation
Risk Likely consequences Action
Failure to adequately address
enquiries from tenderer
Claims of unfair practices
Offers with qualifications by tenderer
Withdrawal of offers
Implement standardized procedures for
responding to enquirers
Provide staff with appropriate tender
management training and experience
Respond in a timely manner to enquirers
Allow adequate time for tenderer to respond
Actual or perceived favoritism in
providing information
Complaints from tenderers
Withdrawal of offers
Same as above, plus
Answer queries in writing and provide copies to
all potential tenderers
Ensure that all potential tenderers are provided
with any addenda
Inviting, clarifying and closing offers
Risk Likely consequences Action
Actual or perceived breach of
confidentiality
Complaints from tenderers
Mistrust by tenderers
Establish formal security procedures
Train staff in their obligations
Perform regular audits and reviews of security
processes
Advise tenderers of security measures
Insufficient number of responses
Need to undertake process again
Increased costs
Delayed delivery to the client
Poor value for money due to limited
competition
Use appropriate tender advertisement strategy to
increase competition (e.g. local paper advertising)
Provide potential proposers/tenderer with advance
notice of proposal/tender requests
Improve tender documentation and specifications
Allow sufficient time for tenderer to respond
No response from known quality
suppliers
Reduced competition
Increased costs of products or
services
Actions as above for insufficient number of
responses
Improve your market knowledge
Review specifications or conditions
Seek feedback from known suppliers
Inviting, clarifying and closing offers
Risk Likely consequences Action
Failure to follow effective evaluation
procedures
Inconsistent evaluations
Possible complaints from
tenderers
Subjective not objective evaluation
of offers
Provide staff with appropriate tender
assessment and evaluation training/experience
Improve tender assessment and evaluation
processes
Maintain, audit and review evaluation
procedures
Ensure that Evaluation Committee members
declare any conflicts of interest
Breaches of security
Claims of unethical or unfair
practices
Loss of faith with tenderer
Maintain, audit and review security procedures
Provide staff with appropriate training and
experience and monitor performance
Ensure that Evaluation Committee members
understand and sign Confidentiality
Agreements
Evaluating offers
Evaluating offers
Risk Likely consequences Action
Not matching the
expectations of buyer and
tenderer
Contract disputes
Delivery delays
Cost variations
Reduction in value for money
Purchase of less suitable product
Inefficient use of resources
Improve communication, including ensuring
that Conditions of Contract form part of the
Request for Proposal/Tender
Provide staff with training in contract planning
and management
Define terms carefully
Record each party’s obligations
Clarify all ambiguities before signing the
contract
Deadlock on details of
agreement
Delays in delivery
Need to restart procurement
Possible cost of legal action
Look at alternatives to share risk
Distinguish between essential and non-
essential goals and requirements
Failure to secure mandatory
conditions
Inability to finalize contract
Delays in delivery
Variations in cost
Inefficient use of resources
Establish baseline before negotiations
Distinguish essential goals from others
Consider variations to contract
Provide negotiators with adequate training
Negotiations
Negotiations
Risk Likely consequences Action
Variations in price and foreign
exchange
Cost overruns
Agree on prices and the basis of prices
Agree on a formula for calculating variations
Unwillingness of the supplier to
accept the contract
Delays in delivery
Need to restart procurement
Seek legal redress if non-acceptance causes
loss
Negotiate but retain integrity of the contract
Failure of either party to fulfil
the conditions of the contract
Contract disputes
Failure to satisfy needs
Delays in delivery
Downtime
Legal action
Ensure good contract administration and
performance management
Hold regular inspections / meetings and
ensure progress reports
Ensure all staff know responsibilities and
conditions
Ensure good record keeping and
documentation
Contract management
Contract management
Quantify Impact
Division Audits Cost Savings Cost Savings
Finance/Operations 64 $14.9 M $17.9 M
Compliance/Operations 53 $15.8 M $13.2 M
Revenue/Technology 58 $11.5 M $8.2 M
Contracts 265 $22.6 M $49.1 M
Totals $64.8 M $88.4 M
Key Things You Need:
 Know the Business
 Professional Skepticism
 Look For it In Every Audit
 Motivation to do it

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What is a Company? Where Can I Make An Impact? כנס IIA ישראל 4.1.18

  • 1. What is a Company? Where Can I Make An Impact? [CATEGOR Y NAME] Regulatory Operations [CATEGOR Y NAME] [CATE GORY NAME] [CATEGOR Y NAME] [CATEGOR Y NAME]
  • 2. • Expenses have to be less than revenues . . . . Risky Business: Procurement Risk Management • Value has to be what you contracted and paid for . . . . • Change orders . . . . • Cost Plus contracts . . . . • Pre-awards . . . . • Claims . . . .  Inflated costs . . . .  Material substitution . . . .
  • 3. What is Procurement?  Operating Contracts – Good & Services, Inventory  Capital Contracts - A& E, Construction, Large Equipment  How to Add Value for Others  The Strategy and Process of Procurement,  Change Orders, Change Orders, Change Orders
  • 4. Top Three Key Initiatives in your Company Top Three Expense Items Top Three Contracts Do You Know:
  • 5. 8-12% Computer/ hardware Category Savings Percentages 9-13% Computer/ software 6-13% Telecoms 5-11% Advertising media brokerage 5-15% Creative agencies 8-12% Other marketing 8-15% Commercial Print 4-8% Travel and entertainment 5-10% Professional services 5-12% Temporary labor 8-15% Office Supplies 6-8% Office Equipment 8-12% Logistics 7-11% Packaging/ containers 6-14% Paper 4-12% Chemicals 3-10% Plastics and Resins 3-12% Fuel, lubes and gases 4-10% Construction supplies 3-8% Metals 2-12% Rubber products 3-7% Capital equipment 6-9% Utilities 5-15% Maintenance, Repair and overhaul 6-10% Facilities/ equipment maintenance Smart Spending: A New Approach that Can Help You Optimize Your Procurement Spending Source: IBM Institute for Business Value and IBM Global Business Services analysis.
  • 6.  Builds the capability to become a conduit for product innovation.  Assess and identify the suppliers most likely to provide game-changing innovations.  Engage suppliers and internal stakeholders throughout the innovation process  Has a Vendor Evaluation Process Pre & Post Verify that Management:
  • 7. Risk Likely consequences Action Understatement of the need Purchase of unsuitable product or service Money wasted Need not satisfied Analyse need accurately Overstatement of the need Greater expense Poor competition Analyse need accurately Use functional and performance requirements Misinterpretation of user needs Totally unacceptable purchase or not most suitable product or service Time lost Increased costs Possible downtime Improve consultation with users Identifying the need and planning the purchase 1. Identifying the need and planning the purchase
  • 8. Risk Likely consequences Action Narrow definition or commercial specification (eg. use of brand name) Fewer alternatives Most suitable product or service may not be obtained Increased costs Define the specification in terms of required outputs Use functional and performance specifications Definition of inappropriate product or service Need not satisfied Time lost Increased costs Possible downtime Ensure specification is consistent with needs analysis Improve market knowledge Use functional and performance specifications Biased specification Inadequate responses from tenderer Claims of unfair dealings Use functional and performance specifications Implement a control mechanism to review specification before release Developing the specification Developing the specification
  • 9. Risk Likely consequences Action Failure to identify potential sources Lack of offers from suitable proposers/tenderers Improve procurement planning processes Improve market knowledge Seek industry participation Use Industry Capability Network Selecting inappropriate method Need to seek offers again Possible cost variations Failure to obtain value for money Improve implementation of procurement policies, guidelines and practices Improve tender documentation and clearly identify the evaluation criteria in Request for Proposals Provide staff with appropriate training and experience Selecting the purchasing method Selecting the purchasing method
  • 10. Risk Likely consequences Action Terms and conditions unacceptable to tenderers Loading of costs in offers Having to modify tender terms and conditions Disruption Low response Use standard documentation or “boiler-plate” contract terms and conditions. Select appropriate documentation for purchase type (ie. goods, services, goods and services, or information technology related) Improve tender planning Assess and allocate risks appropriately Consult with Crown Law Use commercially acceptable terms Provide staff with appropriate tender planning and procurement skills Purchasing documentation Purchasing documentation
  • 11. Risk Likely consequences Action Failure to adequately address enquiries from tenderer Claims of unfair practices Offers with qualifications by tenderer Withdrawal of offers Implement standardized procedures for responding to enquirers Provide staff with appropriate tender management training and experience Respond in a timely manner to enquirers Allow adequate time for tenderer to respond Actual or perceived favoritism in providing information Complaints from tenderers Withdrawal of offers Same as above, plus Answer queries in writing and provide copies to all potential tenderers Ensure that all potential tenderers are provided with any addenda Inviting, clarifying and closing offers
  • 12. Risk Likely consequences Action Actual or perceived breach of confidentiality Complaints from tenderers Mistrust by tenderers Establish formal security procedures Train staff in their obligations Perform regular audits and reviews of security processes Advise tenderers of security measures Insufficient number of responses Need to undertake process again Increased costs Delayed delivery to the client Poor value for money due to limited competition Use appropriate tender advertisement strategy to increase competition (e.g. local paper advertising) Provide potential proposers/tenderer with advance notice of proposal/tender requests Improve tender documentation and specifications Allow sufficient time for tenderer to respond No response from known quality suppliers Reduced competition Increased costs of products or services Actions as above for insufficient number of responses Improve your market knowledge Review specifications or conditions Seek feedback from known suppliers Inviting, clarifying and closing offers
  • 13. Risk Likely consequences Action Failure to follow effective evaluation procedures Inconsistent evaluations Possible complaints from tenderers Subjective not objective evaluation of offers Provide staff with appropriate tender assessment and evaluation training/experience Improve tender assessment and evaluation processes Maintain, audit and review evaluation procedures Ensure that Evaluation Committee members declare any conflicts of interest Breaches of security Claims of unethical or unfair practices Loss of faith with tenderer Maintain, audit and review security procedures Provide staff with appropriate training and experience and monitor performance Ensure that Evaluation Committee members understand and sign Confidentiality Agreements Evaluating offers Evaluating offers
  • 14. Risk Likely consequences Action Not matching the expectations of buyer and tenderer Contract disputes Delivery delays Cost variations Reduction in value for money Purchase of less suitable product Inefficient use of resources Improve communication, including ensuring that Conditions of Contract form part of the Request for Proposal/Tender Provide staff with training in contract planning and management Define terms carefully Record each party’s obligations Clarify all ambiguities before signing the contract Deadlock on details of agreement Delays in delivery Need to restart procurement Possible cost of legal action Look at alternatives to share risk Distinguish between essential and non- essential goals and requirements Failure to secure mandatory conditions Inability to finalize contract Delays in delivery Variations in cost Inefficient use of resources Establish baseline before negotiations Distinguish essential goals from others Consider variations to contract Provide negotiators with adequate training Negotiations Negotiations
  • 15. Risk Likely consequences Action Variations in price and foreign exchange Cost overruns Agree on prices and the basis of prices Agree on a formula for calculating variations Unwillingness of the supplier to accept the contract Delays in delivery Need to restart procurement Seek legal redress if non-acceptance causes loss Negotiate but retain integrity of the contract Failure of either party to fulfil the conditions of the contract Contract disputes Failure to satisfy needs Delays in delivery Downtime Legal action Ensure good contract administration and performance management Hold regular inspections / meetings and ensure progress reports Ensure all staff know responsibilities and conditions Ensure good record keeping and documentation Contract management Contract management
  • 16. Quantify Impact Division Audits Cost Savings Cost Savings Finance/Operations 64 $14.9 M $17.9 M Compliance/Operations 53 $15.8 M $13.2 M Revenue/Technology 58 $11.5 M $8.2 M Contracts 265 $22.6 M $49.1 M Totals $64.8 M $88.4 M
  • 17. Key Things You Need:  Know the Business  Professional Skepticism  Look For it In Every Audit  Motivation to do it