If you've ever wondered, what is the UX process is and what are the deliverables for User Experience design. In other words, what does UX really looks like, this deck will provide a very defined process and has actual work product to give examples.

1. UX Process Overview
Bryan Daniel
UX
Process
Overview
with work product examples

2. UX PROCESS
UX PROCESS
UX Road Map
Information Gathering
User Needs & Expectations
Identify Key Persona(s)
High Level User Scenarios
User Experience Recommendations & Heuristics
Information Architecture
Wireframes, Mockups & Prototypes (Low Fi – Hi Fi)
Usability Testing
Implementation Team Collaboration & Consultation
UX Evangelization

3. Objectives
• Analyze
• Design
• Demo
• Build
• Test
• Deploy Scope
• Scope of System
• UX Scope
• XD Architect
• BA/PM
• Out of Scope
Project Road Map
Resources & RACI
• Allocation
• RACI Chart
Deliverables
• Roadmap for Deliverables
• Deliverables and their drivers
Design Principles
• User Experience Concept

4. Project Road Map Copart SAP
Objectives & Scope

5. Project Road Map Resources & RACI

6. Project Road Map Road Map, Concept &
Deliverables
Design Principles

7. Project Road Map Copart SAP UX Improvement
Design Principles

8. What does UX look like in real life
UX Evanglization
Design Princiles
• User Experience Concept
World Ventures UX Training

9. Verizon IAD Executive Presentation
UX Evangelization World Ventures UX Training

10. UX Evanglization Verizon IAD Executive Preso
Verizon IAD Executive Preso

11. UX Evanglization Verizon IAD Executive Preso

12. UX Evanglization Verizon IAD Executive Preso

13. Product Knowledge
• Hardware limitations & capabilities
• Software limitations & capabilities
• High-level desired outcomes
• Understand current product state
Business Needs
• Executive/Stakeholders
deliverables mandatories
• Comprehend business rules
User Insights
• Advocate for user needs
• Identify beneficial features
• Understand current user state
• User behavior & habits
Information GatheringInformation Gathering

14. Information Gathering
Product
Knowledge
UX Discovery & Definition

15. Information Gathering
Product
Knowledge
UX Discovery & Definition
UX Discovery & Definition

16. Information Gathering
Product
Knowledge
UX Discovery & Definition

17. Information Gathering
Product
Knowledge
UX Discovery & Definition

18. Information Gathering
Product
Knowledge
UX Discovery & Definition

19. User Needs
• Needed features
• System tasks based on users User Expectations
• Plausible suspicions
• Connect expectations with
reality
Identify
• Where is our system creating
new user patterns that need to
be embraced?
User Needs & Expectations

20. User Needs & Expectations Customer Journey Map

21. User Needs & Expectations Eli Lilly User Research

22. User Needs & Expectations Eli Lilly User Research

23. User Needs & Expectations User Research
Executive Summary

24. User Needs & Expectations User Focus Group Research
White Board Sessions

25. User Needs & Expectations Eli Lilly User Research

26. User Needs & Expectations Underwriters Labs
Usability Research

27. User Needs & Expectations Underwriters Labs
Usability Research

28. User Needs & Expectations
Final Recommendations & Report
Underwriters Labs
Usability Research

29. Identify Key Personas Identify & organize users

30. Identify Key Personas Eli Lilly User Personas

31. Identify Key Personas Eli Lilly User Personas

32. User Needs & Expectations Eli Lilly User Needs Matrix

33. User Scenarios
In Scope
• What solutions are we
providing?
Verizon User Flow
Story Boards

34. User Scenarios Use Cases

35. UX Recommendations
Current State
• What is the user doing now?
In Scope
• What solutions are we
providing?
Recommendations
• What insights can we offer?
• Identify pain points for
successful user outcomes
• Call out friction points to
improve usability

36. UX Recommendations
Deliverables
Heuristic analysis of
ulenvironment.com
• Discoverability
• Recoverability
• Feedback
• Context
ULEnvironment.com
Heuristics

37. UX Recommendations
Product
Knowledge
Discovery/Recommendations

38. UX Recommendations
Product
Knowledge
Discovery/Recommendations

39. UX Recommendations
Product
Knowledge
eCommerce Usability
Improvement

40. UX Recommendations
Product
Knowledge
eCommerce Usability
Improvement

41. UX Recommendations
Product
Knowledge
eCommerce Usability
Improvement

42. UX Recommendations
Product
Knowledge
eCommerce Usability
Improvement

43. UX Recommendations
Product
Knowledge
United Healthcare SFDC Usability
Audit & Recommendation

44. Wireframes created for Recommendations
UX Recommendations United Healthcare SFDC Usability
Audit & Recommendation

45. UX Recommendations
Product
Knowledge
United Healthcare SFDC Usability
Audit & Recommendation

46. UX Recommendations
Product
Knowledge
United Healthcare SFDC Usability
Audit & Recommendation

47. UX Recommendations
Product
Knowledge
United Healthcare SFDC Usability
Audit & Recommendation

48. Information Architecture
Product
Knowledge
AT&T Mobility User Flows

49. Information Architecture
Product
Knowledge
AT&T Mobility User Flows

50. Information Architecture
Product
Knowledge
eCommerce Site Map

51. Information Architecture
Product
Knowledge
eCommerce Site Map

52. Wires, Mockups & Prototypes
Product
Knowledge
Customer Portal
Hi Fidelity Prototype

53. Wires, Mockups & Prototypes
Product
Knowledge
Customer Portal
Hi Fidelity Prototype

54. Wires, Mockups & Prototypes
Product
Knowledge
eCommerce User Flow
Home page
1 Click
Confirm page
1 Click post-payment
Recommended Path
5-6 Clicks to achieve
Confirm page
Change Subscription page
1 Click
Tax Attestation page
2 Clicks
Review page
1-2 Clicks
Check out page
1 Click

55. Wires, Mockups & Prototypes
Product
Knowledge
eCommerce Hi Fidelity
Mockups
Home page
Change Subscription page

56. Wires, Mockups & Prototypes
Product
Knowledge
Tax Attestation page
Review page
eCommerce Hi Fidelity
Mockups

57. Wires, Mockups & Prototypes
Product
Knowledge
Confirm page
Check out page
eCommerce Hi Fidelity
Mockups

58. USABILITY TESTING
Analytics
• Google Analytics
• Heat map
• Adobe Analytics
• Eye Tracker software
In-house Guerilla Testing
• Set up 10 laptops and let selected
colleagues sample the prototype,
and perform specificed tasks
• Watch users via screen sharing
Large-scale testing
• Extended periods of time
• Large user pools of data
• Randomized sampling
• In-person user interviews
• Focus groups
User-sourced testing
• Borrow a small sample group for
in-house testing
• Gather data via questionnaire
• Watch users via screen sharing

59. USABILITY TESTING Usability Research
Findings Executive
Summary

60. USABILITY TESTING Usability Study
Final Report

61. USABILITY TESTING Usability Study
Final Report

62. USABILITY TESTING Usability Study
Final Report

63. USABILITY TESTING Usability Study
Final Report

64. Implementation Team Collaboration Verizon Reco &
Collab for Dev Team

65. Implementation Team Collaboration Verizon Reco &
Collab for Dev Team

66. User Experience Design
and Usability
rooted in a user-centric
approach
Contact
Bryan Daniel
bryan.daniel@sbcglobal.net