This document provides an overview of ISO 9001, a quality management standard. It discusses the business need for quality processes and standards due to increasing competitiveness. ISO 9001 specifies requirements for a quality management system to consistently meet customer and regulatory requirements. The standard is applicable to all organizations and takes a process approach focusing on continual improvement. It aims to enhance customer satisfaction through effective quality processes and assurance of conformity. Benefits of certification include worldwide acceptance, process consistency and metrics focus, while limitations include lack of unique marketing value and potential issues with external audit quality.

1. What and why of ISO 9001
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2. Quotable quotes…..
• Learning is not compulsory. Neither is survival .Edward Deming
• I do not know much about Quality, but I am sure
of one thing, if Quality is good, Customers come
back, else products come back. – Margaret
Thatcher
• Quality is never an accident: it is always the
result of high intention, sincere effort, intelligent
direction and skillful execution. It represents the
wise choice of many alternatives. -William A
Foster
• Losing market share, losing confidence of
customers, or going out of business are not
punishments of God – they are usually the results
of an inability to change and improve the way
things get done.
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3. Business Scenario
Competitive than ever before
Innovations at break neck speed
Demand for high Quality personnel increasing day by
day
Shorter time to market
Success lies in being an “And” company rather than
“Or” company
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4. Imperatives for Business Success
Be aware and alert
Business
Success
Adhere to security
standards and policies
Be innovative
Improve productivity
Protect business
Consistently meet customer requirements
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5. 4 Pillars of business
People
Technology
Process
Partners
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6. What and why of processes?
• Series of activities done in a coordinated manner to achieve
desired results
Deliver
quality
consistently
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Improve
productivity
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Reduce risks
of project/
process
failure
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7. Modern systems thinking
 Prevention is better than cure
 Quality is built in, not inspected
in
 Systems view – 80% of your
problems are because of the
system, not people
 Plan – Do – Check – Act
Principle for continual
improvement
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Plan
Do
Act
Check
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8. ISO 9001 Standard
•
•
•
World’s most widely adopted standard
Specifies requirements for a quality
management system
Organization that need to
demonstrate its ability to consistently
provide product that meets customer
and applicable regulatory
requirements
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9. Purpose and Applicability of ISO
9001
•
•
Aims to enhance customer satisfaction
through effective application of the
system, including processes for
continual improvement of the system
and the assurance of conformity to
customer and applicable regulatory
requirements.
All requirements of the standard are
generic and are intended to be
applicable to all
organizations, regardless of
type, size, product or service provided.
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10. ISO 9001 process approach
Continual Improvement of the Quality
Management System
Measurement,
Analysis,
Improvement
Resource
Management
Product
Realization
Product
Inputs
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Customer Satisfaction
Customer Requirements
Management
Responsibility
Outputs
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11. Benefits and limitations of ISO 9001
•
Benefits
–
–
–
–
–
–
–
•
World wide acceptance
Consistency in processes
Metrics focus
Moderate implementation difficulty
Annual periodic audits
Most other ISO frameworks share some
similarity with ISO 9001
Shorter time to implement
Limitations
–
–
Does not carry significant marketing muscle as a
large # of companies are already certified
Quality of external audits are a suspect
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