Westbury Electronic Service, Inc. is a $8.5 million distributor of electrical, aerospace, and oil & gas components founded in 1980 and located in Westbury, NY. As an authorized distributor for leading manufacturers, it offers a broad inventory of approved components. Westbury aims to be a full service provider and technical support office for its clients through long-term relationships and alliances built on collaboration and technical support.
Vertex | Customer Managerment Outsourcing | Cost to ServeVertex Group
Ensuring competitive price, maintaining margin and enhancing customer experience can be difficult. Vertex will work closely with you to understand your business, your customers, and your needs. With this insight we will then apply our innovative tools and creativity to improve the customer experience while reducing the cost-to-serve.
Risto Sarvas opened up the Service Design Breakfast talks with a talk on why Service Design is needed.
You can find the rest of the talks on https://www.facebook.com/ServiceDesignBreakfast
Vertex | Customer Managerment Outsourcing | Cost to ServeVertex Group
Ensuring competitive price, maintaining margin and enhancing customer experience can be difficult. Vertex will work closely with you to understand your business, your customers, and your needs. With this insight we will then apply our innovative tools and creativity to improve the customer experience while reducing the cost-to-serve.
Risto Sarvas opened up the Service Design Breakfast talks with a talk on why Service Design is needed.
You can find the rest of the talks on https://www.facebook.com/ServiceDesignBreakfast
Guide to no money marketing. First presented to Manipal University students. Goes through the basics of a frugal approach to marketing. More details at www.nomoneymarketing.org
Customer experience & moments of truth: best practice highlightsGeert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
Successfully Transforming Your Business….The End to End Demand-driven Value Network
“The Business Operating Strategy”
Is Your Business Planning and Supply Chain Strategy
An Emerging Market View
By Roddy Martin
LogiChem 2011 will be the event's tenth anniversary and an opportunity for the most senior chemical supply chain & global logistics directors from the European chemicals community to come together once again share experiences, make new contacts and benchmark the latest chemical supply chain initiatives.
Not only will LogiChem 2011 be a chance for the chemical industry to reminisce about the last ten years but an opportunity to shape the next decade. To celebrate a decade of LogiChem, there will be an exciting three day programme filled with networking opportunities in our new location, Antwerp.
Tavant Technologies Showcases its Field Service Mobilty Solution at WCM 2012 Tavant Technologies Inc.
Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.
Service technicians are usually in the field to fix the customers’ problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.
Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.
Therefore, it’s important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
The Lean Supply Chain operates as a system within which we must understand not only the individual components, but their internal interaction and impact to the whole. A Lean Supply Chain works relentlessly to eliminate non-value activities, or waste, through rigorous process discipline and first-time quality. The Lean Supply Chain flows to the demand of the customer, where all functional activities are triggered, with the goal steadfast on delivering the highest value at the least cost to stakeholders.
As your third party logistics provider (3PL), we drive lean principles and enable lasting cultural change while building a world class supply chain that is fast, flexible, stable, visible, and collaborative. We plan, implement, and successfully operate core supply chain processes with a lean twist. We put network ownership back in your hands where it belongs. Whether located on or off-site, our experienced staff is dedicated to the elimination of waste, process discipline, and quality at the source.
prof. dr. Henry Robben (Hoogleraar Marketing, Business Universiteit Nyenrode en directeur Nyenrode Research Group) benaderd de werkelijke waarde van een geïntegreerd klantbeeld vanuit een strategisch perspectief.
Kneebone financial services presentation Kneebone Inc.
Marketing Performance Management Presentation for financial services industry. Drive new accounts by increasing your marketing effectiveness. Kneebone is a cross marketing performance software platform.
Guide to no money marketing. First presented to Manipal University students. Goes through the basics of a frugal approach to marketing. More details at www.nomoneymarketing.org
Customer experience & moments of truth: best practice highlightsGeert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
Successfully Transforming Your Business….The End to End Demand-driven Value Network
“The Business Operating Strategy”
Is Your Business Planning and Supply Chain Strategy
An Emerging Market View
By Roddy Martin
LogiChem 2011 will be the event's tenth anniversary and an opportunity for the most senior chemical supply chain & global logistics directors from the European chemicals community to come together once again share experiences, make new contacts and benchmark the latest chemical supply chain initiatives.
Not only will LogiChem 2011 be a chance for the chemical industry to reminisce about the last ten years but an opportunity to shape the next decade. To celebrate a decade of LogiChem, there will be an exciting three day programme filled with networking opportunities in our new location, Antwerp.
Tavant Technologies Showcases its Field Service Mobilty Solution at WCM 2012 Tavant Technologies Inc.
Automation of Warranty Management applications helps improve warranty KPIs and reduce costs. But there is another other side of warranty that connects to the field repair process, which is often overlooked.
Service technicians are usually in the field to fix the customers’ problems proficiently, and should not be bothered with any other issues that could delay or hold their work. Be it preventive maintenance, unscheduled repair or warranty replacement, troubleshooting and decision making in the field is often intricate and time-consuming.
Also, field technicians strive to understand complex contract or warranty entitlements, policies, or service bulletins to make on-field decisions on troubleshooting or to evaluate the coverage for billing and warranty or service contracts.
Therefore, it’s important for organizations to mobilize their field service staff by automating the field service tasks, and connecting transactions in the field with warranty, contracts and other backend ERP systems.
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
The Lean Supply Chain operates as a system within which we must understand not only the individual components, but their internal interaction and impact to the whole. A Lean Supply Chain works relentlessly to eliminate non-value activities, or waste, through rigorous process discipline and first-time quality. The Lean Supply Chain flows to the demand of the customer, where all functional activities are triggered, with the goal steadfast on delivering the highest value at the least cost to stakeholders.
As your third party logistics provider (3PL), we drive lean principles and enable lasting cultural change while building a world class supply chain that is fast, flexible, stable, visible, and collaborative. We plan, implement, and successfully operate core supply chain processes with a lean twist. We put network ownership back in your hands where it belongs. Whether located on or off-site, our experienced staff is dedicated to the elimination of waste, process discipline, and quality at the source.
prof. dr. Henry Robben (Hoogleraar Marketing, Business Universiteit Nyenrode en directeur Nyenrode Research Group) benaderd de werkelijke waarde van een geïntegreerd klantbeeld vanuit een strategisch perspectief.
Kneebone financial services presentation Kneebone Inc.
Marketing Performance Management Presentation for financial services industry. Drive new accounts by increasing your marketing effectiveness. Kneebone is a cross marketing performance software platform.
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В онлайн-тренинге KEYNOTE 2012 будут участвовать:
Ричард Брэнсон, Филип Котлер, Джон Максвелл, Стивен Возняк, Ицхак Адизес, Серджио Зиман и еще 12 известнейших бизнесменов планеты!
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Партнерская программа DubLi - это уникальные возможности для любого бизнеса!
Извлекайте пользу от стратегического сотрудничества с DubLi, Incorporated прямо сейчас!
Tech Connect is a leading Global Business Collaboration solution provider company headquartered in Delhi (Noida) with operations in 11 cities across India and having overseas presence in Hong Kong and Singapore. The company offers all kinds of Professional Audio Visual equipments having specialization in Business Collaboration & Audio-Visual solutions.
Tech Connect delivers tailor made integrated communication solutions for Board - Rooms / Conference Rooms, Training facilities, Customer Experience Centers, Network Operating Centers (NOC).
Tech Connect has been ranked amongst the top three best performing AV companies in India.
Our Clients - RBS, Airtel, Adobe, Coca Cola, Larsen & Toubro, Genpact, TCS, etc.
Our Associates - Kramer, Crestron, CISCO, Polycom, Harman, Biamp, etc.
Vertex | Customer Managerment Outsourcing | OverviewVertex Group
Enhancing business value, improving the customer experience
Your success relies on your customers, which is why we use our expertise, experience, and proven methods to improve your organization’s effectiveness. Whatever the economic climate, we manage the ongoing evolution of your customers’ experience, making your relationships successful and long-term.
Vertex helps you turn your customer interactions into insight, addressing three key areas in customer experience management: resolving customer contacts to create real value, analyzing transactions that don’t add value, and continually improving service effectiveness and efficiency.
2. Westbury Electronic Service, Inc. Founded in 1980, Located in
Westbury (NY) with over 30 years of presence on the International
Aerospace , Industrial and Power Generation Market.
As authorized distributors for leading manufacturers of precision
fasteners, related aerospace / power generation components and
electrical components, can offer a broad inventory of AN, MS,
MIL and BAC approved components.
We stock inventory for P/N’s under LTA’s and ship based on customer
schedules at competitive prices.
Westbury Electronic Service is purchasing agent in the United States for GE
- Nuovo Pignone Power Generation industry components.
Uniquely qualified Distributor with the right combination of knowledge,
experience and technical expertise.
3. We are a $8.5M diversified global electrical,
aerospace and oil & gas distribution
company.
Combined with our parent company,
Aerolyusa, Inc. , we have over $20M in sales.
Westbury Electronic Service, Inc. offers
the products , technical, administrative and
logistic support .
Our teamwork synergy, combined
knowledge, hard working attitude,
experience and diligence to please.
4. THE STRUCTURE
• Headquartered in Long Island, New York next to major aiports such as
LGA & JFK russia
USA & • Active in 4 continents and 20 countries
CANADA
• Sales of over $8M HUNGARY &
ChiNA
TURKEY
korea
SPain
italy
North Africa India
Asia
Middle East
5. SEGMENT SERVED
• Electrical Contractors
• Industrial OEM and MRO for Oil & Gas and Power Generation
• Commercial and Utilities
• Refineries
• Aerospace Companies
• Retail Construction
6. Policies for quality:
In Westbury Electronic Service We :
are committed to accomplish our clients requirements and give
technical support on provided solutions .
motivate, train and involve our employees in tasks concerning
service.
work hard to obtain the best result.
identify objectives, evaluate results while improving and optimizing
the business to its full potential.
work in accordance with the legislation in force and current
standards and requirements.
7. THE KEY FACTOR FOR OUR BUSINESS
OUR VALUES:
Professional
MARKET
• Providing customers with the best solutions
• Delivering on our commitments
Customer Focused
KNOW-HOW PRODUCTS
AND AND
EXPERIENCES SOLUTION • First and foremost listening to the client
WESTBURY needs
ELECTRONIC
SERVICE, INC. Experienced
• Global reach with local expertise
HUMAN
PRICE AND CAPITAL ,
QUALITY Competence and
reliability
8. Forming Storming Norming Performing
3°:
-Engaging in 4°:
1°: 2°: problem Following the step
Communicate Coordinate solving and in order to reach the
decisions and their brainstorming objective.
activities activities
-Challenge each
other’s ideas
and work
together
Sales, Quality ,
Purchasing and Accountable
Engineering PROACTIVE and Warehouse
Dept. dept.
9. Corporate Organization :
Core Modules
Sales & Marketing
Director
Area Managers
Area Managers
(Engineering &
(Quality )
Purchasing)
Inland Area Sales Export Area Sales, Problem Solving ,
Incoming, Incoming, Scouting
Outgoing, Follow up Procurement
Outgoing, Follow up
on the outgoing on the outgoing
10. Advanced Actions
Sales
Setting Up
and
Engineering managing
Contracts
and Managing
Market Negotiation
Quality Prices and Prices and
Logistic Costs
Market costs
and Strategic
Purchase Supplier
Dept. Relationship
Managing
Inventories
and buying
services
14. Major and Distributed Suppliers:
• AWC
• Dayton Granger
• CIRCOR
• ALMO Mainfold & Tool Co.
• Kirkhill TA
• Keckley Company
• Sohre Turbomachinery
• Aerospace Alloys
• Cursor LLC
• QED Inc.
• Vitec Inc.
• Peerless Electronics
• Future Electronics
• Astrex
• CPN
• Glenair
• Hardware Specialties
• Powell Electronics
• Flame Enterprises
• Marathonorco
• United Performance Metals
• Mason
• Circuit System Corp
15. QUALITY SYSTEM AND APPROVALS:
ISO 9100 / AS9100 Rev C
Approved D1-4426 Source
GE approved Source
MAIN CUSTOMERS:
16. Energy & Power Aerospace
Industry Segment Raw Generation
Material and Oil Gas
Results
Customers Focus 15% 70% 15%
7,5
7 7,2
1,5
$M 0,5 0,7 0,6 1 0,8
’10 ’11 ‘12 ’10 ’11 ‘12 ’10 ’11 ‘12
17. FOCUS FOR THE FUTURE:
• Our aim is to improve the long-term relationship with our actual
suppliers and customers along with creating new and strong
alliances with potential partners by working closely, sharing
projects, and offering full Technical Support with a view to
become our Clients Technical and Commercial Office in U.S.
• Our strategic location and our working philosophy allows us to
act as our Clients ‘s full Service Provider.
• Our client’s needs always come first. We will strive to always
provide value far in excess of our client’s expectations. Our
constant goal is to reach the objectives that are beneficial to all
parties.
• We are positive, helpful and enthusiastic at all times – always
focusing on solutions. We constantly strive to create, develop and
implement new ideas, strategies and services that will benefit our
clients. We will continue to seek all aspects of our business to
increase the level of service we offer our clients.
18. Visit us at : www.alywes.com CONTACTS
President :
email: michael.cicerale@alywes.com
Contact: Michael Cicerale
Vice President :
email: gaetano.vingelli@alywes.com
Contact: Gaetano Vingelli
Sales and technical support:
email : marco.gatta@alywes.com
Contact : Marco Gatta
Ready to provide you great support and reliable service