Wendy McGowan is seeking a position in network administration, technical support, or IT. She has experience in a simulated environment setting up networks and Active Directory. She is familiar with the OSI model and subnetting IP addresses. McGowan has an Associate's degree in Computer Information Science - Networking and her technical skills include Windows operating systems, Microsoft Office, and networking protocols. She is also experienced in hardware repair and has worked as a bartender providing customer service.

1. Wendy McGowan
Home: (304) 995-9194
Email: wendy.mcgowan91@gmail.com
Network Administrator | Technical Support | Hardware Repair | Technician | IT Specialist | Help Desk
SUMMARY OF QUALIFICATIONS
 Experience in a simulated environment with network administration responsibilities, such as setting user
permissions and passwords using Group Policy in Active Directory environment
 Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such
as: printers, scanners, and fax machines
 Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual networks.
 Knowledge of sub netting IP addresses using CIDR notation
 Experience in virtual environments troubleshooting hardware and software – remote and desktop support
 Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint
 Excellent communication skills with the ability to explain technical information to people at all levels while
providing superior customer service
 Operating system installation, configuration and troubleshooting in a Windows 7 environment
TECHNICAL SKILLS
 Operating Systems: Windows XP, VISTA, 7, Server 2003, 2008
 Software: Microsoft Office (Word, Excel, PowerPoint), Avast Anti-virus
 Hardware:Cisco routers, switches, and hubs; coaxial, cat 5, fiber optic, Ethernet cabling; modems, printers, Hard
drives, motherboards, processers,power supply
 Networking: LAN,WAN, VPN,SAN,Ethernet, TCP/IP,SMTP,POP,POP3,IPsec,IMAP4
EDUCATION
Associate of Science, Computer Information Science – Networking July, 2015
Everest University
EXPERIENCE
VFW Martinsburg, WV August, 2011 /August, 2013
Bartender
 Provided Excellent Customer Service
 Responsible for large cash transactions
 Assists in Event Planning and Coordination
American Legion Martinsburg, WV October, 2010 /July, 2011
Bartender
 Provided Excellent Customer Service
 Responsible for large cash transactions
 Responsible for Opening and Closing of the Establishment