Shanice Gordon is seeking a position as a network administrator, technical support specialist, or IT specialist. She has an Associate of Science degree in Computer Information Science - Network Administration from Everest University Online. Her qualifications include experience administering networks using Windows Server 2003/2008, setting up virtual networks, troubleshooting hardware and software issues, and maintaining network security. She is proficient with Microsoft Office, networking protocols, and various hardware components. Her previous roles include customer service, teaching assistance, and student support.

1. Shanice Gordon
2126 Prospect Drive Apt G
Charlotte, NC 28213
Cell: (863)233-7788
Email: firegurl35@gmail.com
Network Administrator | Technical Support | Hardware Repair | Technician | IT Specialist | Help Desk
SUMMARY OF QUALIFICATIONS
Experience in a simulated environment with network administration responsibilities, such as setting user permissions and
passwordsusingGroupPolicyinActive Directoryenvironment
Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring peripherals such as:
printers, scanners,andfax machines
FamiliarwiththeOpenSystems Interconnection(OSI)modelandsettingupentirevirtual networks.
Knowledgeofsub nettingIP addressesusingCIDR notation
Experienceinvirtual environmentstroubleshootinghardwareandsoftware – remoteanddesktopsupport
Advanced in the MicrosoftOfficesuiteusingWord, Excel,andPowerPoint
Excellentcommunicationskillswiththe abilityto explaintechnicalinformationtopeopleat alllevels whileprovidingsuperior
customerservice
Operatingsystem installation,configurationandtroubleshootinginaWindows7 environment
TECHNICAL SKILLS
OperatingSystems: WindowsXP, VISTA, 7, Server 2003, 2008
Software: MicrosoftOffice(Word,Excel,PowerPoint),Avast Anti-virus
Hardware:Ciscorouters,switches,and hubs;coaxial,cat5, fiber optic,Ethernet cabling;modems,printers,Harddrives,
motherboards,processers,powersupply
Networking:LAN, WAN, VPN, SAN, Ethernet, TCP/IP, SMTP,POP, POP3, IPsec, IMAP4
EDUCATION
AssociateofScience,ComputerInformation Science –NetworkAdministration 10/2015
EverestUniversityOnline |OrlandoSouth,FL
Relevant Classes:
NetworkOperatingSystems (client& server)
NetworkInfrastructure
NetworkManagement
ProjectDevelopment
EXPERIENCE
MorrisHealthcare Charlotte,NC 11/2014-12/2014
CustomerService - Seasonal

2. Executeexcellentcustomerservicehandlinginboundcallsfrom newandexistingpatientsto triagetheir calls,questionsandconcerns
to the appropriatedepartment.
Provide patients andfamilymembersresponsestoquestionsrelatedto pharmacy,insurancecoverage,settingappointmentsand
visitation hours.
Demonstratedtheabilityto maintainproductivitystandards,performanceguaranteesandmeetingservicelevelagreements.
RMCA Moore Haven, FL 2010-2013
Teacher Assistant
Ensure delivery ofprinciples and expectations for Pre-School program to students and parents.
Successfully maintained accurate records ofall employees and students
Administer and evaluate curriculum and training designs; instructindividuals and groups
Identify and utilize age-appropriate training/instructional methods and procedures
Ensured 100% compliance ofstate regulations setforth by Division ofChild Development
Key Accomplishments:
 Coordinated various program components and oversaw performance and program outcomes
 Identified educational needs of students; established areas of remediation and support for advocacy
 Organized, planned and maintained specific goals and plans to accomplish multiple ongoing projects
 Resolved conflicts and worked well within a small team setting, leading with a positive attitude
Moore Haven Elementary School Moore Haven, FL 2006-2010
Student Helper
Motivated students to do well in their classwork, keeping them energized with learning games and quizzes.
Successfully maintained accurate records ofall the students, ensured privacy and security measures where taken.
Demonstrated excellentcustomer services skills, answering questions; sharing with parents and faculty progress of
individual students.
Key Accomplishments:
 Partnered with parents and guardians to advocate for age-appropriate development practices.
 Ensure quality safety standards are met within the scope of business.
 Monitored student progress and documented activities for parents and guardians.