Resume

1. Ron Glenn
613.421.6786 ronglenncroft@gmail.com
https://ca.linkedin.com/in/ronrglenn
69 Bannerhill private, Ottawa, Ontario, K1V 0T3
HIGHLIGHTS
Enthusiastic IT professional seeking entry-level computer networking position.
Graduate of Willis College’s "Network Security Professional" program with hands-on
project experience and a strong knowledge of the security and troubleshooting of
computer systems and devices. Experience working in a fast-paced team
environment to provide client services in a professional and timely manner
EDUCATION
Network Security Professional Diploma
Willis College, Ottawa, ON
Graduated June, 2016
Bachelor of Science (Applied Human Nutrition)
Mount Saint Vincent University, Bedford, NS
Graduated April, 2002
CERTIFICATIONS
• CompTIA A+
• MS Windows 7
• MCSA- Windows Server 410 and 411
• CCENT-Cisco 100-101, CCNA-Routing and Switching-Cisco 200-101
Technical Skills
Client Platforms;
 Windows 7 Installing client using media, image or network-based methods
and migrating user data. Using diskpart ,NTFS permissions, mapping network
drives,IPv4 and IPV6 network configuration. Creating and troubleshooting
wireless networks. Understanding UAC, local security policies, EFS and
APPlocker, using monitoring tools.
 Windows 8.1Installing in an enterprise network environment. Management of
user profiles, remote access and disks using USMT, EFS, UAC, Windows
Powershell and group policies.
 Fedora(Linux) workstation configuration and setup.

2. Ron Glenn
613.421.6786 ronglenncroft@gmail.com
https://ca.linkedin.com/in/ronrglenn
69 Bannerhill private, Ottawa, Ontario, K1V 0T3
Technical Skills
Server Platforms;
 Windows Server 2012R2 ADDS, DHCP, DNS and deployment services using
GUI and command line interfaces. Configuring GPO, file and storage
services, network policies and remote access for branchecache.
Configuring FSMO roles in a forest/domain environment. Setting up NAP using
DHCP server as an enforcement agent. Restricting user access with ADRMS
and ADCS. Creating a central access policy using FSRM and DAC.
Redirection of computers. Providing ODJ to standalone clients using a blob
file. Implementing DNSsec, firewall configuration and group policies for
security. Managing and improving storage with 'feature on demand' and
using ISCSI. Disaster recovery methods using failover clustering, NLB and NIC
teaming. Communication and trusts between different domains, sites and
forests. Using Hyper-v and VirtualPC to set up a virtual servers and clients for
learning and testing.
 Ubuntu(Linux) server basic configuration of central management
 Microsoft Exchange server in a domain environment, using the exchange
administration center to create recipients and send/receive mail between
them using outlook mail. Setting policies that apply to user mailbox and
admin accounts. Using namespaces to direct outside traffic to the proper
location. Requesting a certificate for the exchange server.
Other Platforms;
 Cisco Configuration of a cisco router or switch using the console port,setting
passwords, using encryption and configuring remote management(Telnet
and SSH). Writing the running configuration to internal devices memory
and/or backing up to a TFTP server. Networking with cisco routers using
static routing and dynamic routing (RIP V1/V2, OSPF and EIGRP routing
protocols). Configuring access lists for router security, while using FHRP
protocols for redundancy and increasing bandwidth . Integrating NAT /PAT,
configuring interfaces and DLCI numbers for frame relay. Subnetting using
VLSMs and summarization. Troubleshooting failed connections,networking
using IPV6 and associated protocols. Using a router as a DHCP server.
Creating Vlans, assigning them to ports and giving IP addresses to them.
Routing between Vlans using router-on-a-stick and a layer 3 switches.
Enabling port security to protect the network from unauthorized attacks.
Working with a
 Fortinet security device configuration, doing a factory reset and recovering
a password from the device. Using fortiexplorer as a management interface
for port configuration, SSL VPN, creating Vdoms, Vlans and hardware
switches. Using policies to allow routing, between ports and the internet.
Limiting user access to websites and applications . Managing administrative
rights for ports, Vlans and Vdoms.

3. Ron Glenn
613.421.6786 ronglenncroft@gmail.com
https://ca.linkedin.com/in/ronrglenn
69 Bannerhill private, Ottawa, Ontario, K1V 0T3
TECHNICAL PROJECTS
Willis College Labs June 2015- present
Completed several projects in a hands-on real-world lab environment as well as
classroom presentations:
• Configuration of a Wireless Router Creating an ad-hoc network and joining other
networks. Maximizing security with router and network settings.
• Computer Invoicing Researching and pricing of cases, RAM, processors, power
supplies and peripheral devices for custom built computers used for gaming,
servers and audio/video management
• Windows 7 Deployment Image-based installation of windows 7 using DISM,
sysprep, WinPE, and WDS. Backup/transfer of user profiles using WET and USMT
• Group power-point presentation “Windows PowerShell” history, cmdlets and
versions
• Cisco Networking Designed a network environment with a cisco switch and
router. Connected to the devices using 'putty' and practiced pinging from one
network to another network and to another device. Password recovery of a
locked cisco device.
EXPERIENCE
HelpDesk Analyst
NCF(national capital freenet), Ottawa, ON
Sept.2016- Present
 Providing technical support for members of NCF who have DSL internet
accounts
 Using office tools to troubleshoot problems with no internet or slow connections
 Helping members to configure online mail(Zimbra) to control incoming and
outgoing mail
 Dealing with dial-up issues and legacy equipment
 Using request tracker(RT) to organize tickets and communicate effectively with
other help desk team members
Working Chef
Maplewood Retirement, Ottawa, ON
May 2015-Present
• Working on strict time schedules to serve breakfast and lunch for 70+
residents/day
• Communicating with coworkers and multitasking in a fast-paced professional
atmosphere
• Interacting with residents to gather positive feedback for improvement
• Working with 10+people in a team environment
REFERENCES AVAILABLE UPON REQUEST