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W E L C O M E T O T H E
EVOLUTION OF VIDEO
COMMUNITY
C E N T R I S
M A R K E T I N G S C I E N C E
2©Centris | Proprietary & Confidential
The Evolution of Video Community: Introduction
OVERVIEW
• Since 2010, Centris has fielded an ABS-driven survey known as the Evolution of Video. The survey reports on consumer
trends as they relate to OTT, pay-TV, broadband, wireless use, etc.
• The Evolution of Video Survey draws from 30,000 respondents each quarter and can be used for predictive models and
consumer trends.
• In 2013, Centris began development of The Evolution of Video Community (EOVC) is a multi-modal, nationwide research
initiative designed to examine shifting consumer behaviors related to video, wireless, and broadband service.
• In addition to the survey, the components include:
– A survey panel of more than 2,000 prequalified respondents
– Proprietary, multi-modal, in-home passive data collection software installed on phones, tablets, computers, etc.
– Multi-platform Facebook survey tool
– Bill submission: Community members submit their voice, video, and data bills
– Integration and overlays with other Centris data sources
3©Centris | Proprietary & Confidential
The Evolution of Video Community: Introduction
APPROACH
• The EOVC combines multiple methodologies to collect from a panel of hundreds of US households
– Participants receive software to download on their household devices (laptop, iOS, Android, etc.)
– Centris also delivers a branded router companion
– Incentives vary by level of participation
KEY OUTPUT
• Device inventory of the home and detailed usage patterns (clickstream behavior, video viewing, etc.) that takes place on
the home network and out-of-home on devices that carry the software
• EOVC draws all behavior, with the exception of transaction behavior, but including ad interaction and ad avoidance
• Centris works with major US universities for refined research
PRIVACY
• No personal or identifiable information is collected
• CASRO code of ethics observed
• Centris uses multiple, secure data storage solutions to guard against hacking or data theft
• Data discarded monthly
BRANDED NETWORK BASED
ROUTER COMPANION
• Deployment of pre-configured router to perform
network sweeps
• Complete control of device inventory (timing,
frequency)
• Gathers game consoles, smart devices and all
in-home usage of software
• Protects user from malware
CENTRIS SOFTWARE
• Reset browser on each device to point to a
central web proxy
• Captures URL detail and easy configuration
• Follows mobile devices outside of home
network
• Devices are limited to computers, laptops,
smartphones and tablets
• Global deployment
4©Centris | Proprietary & Confidential
Collection Engine
Combines two approaches to capture Internet traffic data on network:
© 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L
C E N T R I S
M A R K E T I N G S C I E N C E
ANALYSIS & REPORTING:
DIFFERENT APPROACHES TO COLLECTION
© 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L
C E N T R I S
M A R K E T I N G S C I E N C E
CENTRAL PROXY
7©Centris | Proprietary & Confidential
Example of Data with Highlighted IP & Site Visit
8©Centris | Proprietary & Confidential
One Second Sample of Netflix Data with IP & Site Visit
© 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L
C E N T R I S
M A R K E T I N G S C I E N C E
PATHWAY CASE STUDY
EOVC DATA COLLECTION
• EOVC tracks user online behavior across time, geography, websites, platforms and devices
• Users provide demographic and device information in surveys, then install software and hardware that collect their
online activity
BENEFITS OF EOVC ANALYSIS
• Rich data on browsing pathways
– Multi-branch pathways with device and demographic information
– Pathway analysis makes possible real-time PREDICTION of future clicks and advertising segmentation
• Popularity measure of entertainment websites and content
– Score popularity of TV and video content, as well as implications for piracy and revenue
– Popularity drives advertising and targeting decisions
INPUT
User demographics
User assessment of
Internet habits
Clickstream activity
Device information
Time & geography
ANALYSIS
Pathway ordering
Pathway branching
Pathway folding
Pathway composition
Pathway variables
Metrics of popularity on
specific platforms
ACTION
Habit recognition
Prediction of video
streaming
Prediction of ad clicking
Segmentation by device
OTT-focused analysis
10©Centris | Proprietary & Confidential
The Evolution of Video Community Collection & Analysis
11©Centris | Proprietary & Confidential
User 1 : Male – July 7 2014
S O C I A L M E D I A
TWITTER
M S N
FOX SPORTS
NBA ARTICLES
S E A R C H E S
BING SEARCH
P R O F E S S I O N A L
PC WORLD
ARTICLE
C A R E E R
INTERVIEW,
PENGUIN Q&As
C A R E E R
MONSTER
CAREER ADVICE
F O O D
Seagrasecapes.
com/flavors
S E A R C H E S
GOOGLE SEARCH
F O O D
EHOW:
HOW TO GRILL
CHICKEN
Ads
Ads
12©Centris | Proprietary & Confidential
User 2: Male – July 2 2014
R E T A I L
AMAZON
S O C I A L M E D I A
FACEBOOK
N E W S
YAHOO INSIDER
S P O R T S
SPORTS YAHOO,
BLOGS
S P O R T S
SPORTS YAHOO,
VIDEO
S P O R T S
SPORTS YAHOO,
BLOGS
R E T A I L
COUPONS
N E W S
TWC CENTRAL
Ads
Ads
USER 1
DEVICES HEAVY USER FREQUENT USER MODERATE USER LOW USER
iPhone 
iPad 
Laptop 
USER 2
DEVICES HEAVY USER FREQUENT USER MODERATE USER LOW USER
iPhone 
iPad 
laptop 
Blu-ray 
DVR 
13©Centris | Proprietary & Confidential
User Analyses
14©Centris | Proprietary & Confidential
Case Study: Pathway Including Clicks on MTV
User simultaneously streaming
video and browsing social
media converges on MTV.1
After browsing/streaming MTV content,
user moves to information sites that lead
to shopping on Amazon.2
Video Streaming
GoogleVideo.com
12:05 AM
Video Streaming
YouTube.com
12:14 AM
Social Media –
Professional
LinkedIn.com
12:10 AM
Social Media
Facebook.com
12:18 AM
Link to MTV.com
Media Content
MTV.com
12:19 AM
Article: Robin
William’s death
Media Directory
TVGuide.com
12:23 AM
Media Content
CBS.com
12:23 AM
Video Streaming
Hulu.com
12:24 AM
Video Streaming
YouTube.com
12:24 AM
Media Content
SonyPictures.com
12:19 AM
Social Media
Facebook.com
12:37 AM
Encyclopedia
Wikipedia.org
12:42 AM
Media Database
IMDB.com
12:42 AM
Media Content
MTV.com
12:36 AM
E-Commerce
Amazon.com
12:43 AM
15©CENTRIS | PROPRIETARY & CONFIDENTIAL
Example Pathway #1
6:45 AM 6:46 AM 6:47 AM 7:04 AM 7:08 AM 7:13 AM 7:31 AM 7:35 AM 7:36 AM
Login.Live.com
(Email)
Xbox.com
(Video
Games)
BBC.co.uk
(News &
Media)
Facebook.com
(Social
Network)
StubHub.com
(Shopping/
Sports)
Google.com
(Search
Engine)
Twitter.com
(Social
Network)
Google.com
(Search
Engine)
Amazon.com
(General
Merchandise)
K E Y T A K E A W A Y S
1. User reaches XXX from BBC News
2. User multi-tasks between his PC and Windows Phone (where he has a game on)
3. XXX a likely motivator for user’s later shopping sports tickets
I M P L I C A T I O N S
• This pathway shows that user could come to XXX from a variety of devices as well as websites
• Pathway underlies strong relationship between sports consumption and purchasing decisions
Windows PC
Windows
Phone
1
2
3
• Saturday August 23, 2014
• Male
• 35–44 Years Old
• 1 Member in the Household
*WINDOWS
PC INITIATED
*WINDOWS
PHONE
INITIATED
XX.go.com
Ticket ad
served
XX.go.com
(Sports)
Conversion
7:01 AM 7:07 AM
16©CENTRIS | PROPRIETARY & CONFIDENTIAL
Example Pathway #2: Multiple Household Devices
5:29 PM 6:39 PM 6:40 PM 6:54 PM 9:25 PM 10:11 PM 10:13 PM 10:14 PM 10:15 PM
Destiny
(Video Games)
XXgo.com
(Sports)
XX.go.com
(Sports –
Soccer)
Sports.MSN.
com (Sports)
SoccerCorner.com
(Shopping –
Sports)
Netflix.com
(TV & Video)
Instagram.com
(Social Network)
Refinery29.
com
(Fashion &
Modeling)
PinkIsTheNewBlog
.com
(Celebrities &
Entertainment
News)
Glamour.com
(Magazines &
E-Zines)
Xbox
Apple TV
Macintosh PC
iPhone
1
2
3
*iPHONE
INITIATED
*APPLE TV
INITIATED
*XBOX
INITIATED
*SAMSUNG
SMART TV
INITIATED
*MACINTOSH
PC INITIATED
K E Y T A K E A W A Y S
1. User’s household spends its Friday night employing multiple devices. Content on
one device often triggers browsing on another device.
2. The XXX soccer content on Apple TV leads to shopping for sports equipment on
the iPhone.
3. There is correlation between XXX and streaming Netflix content later in the night.
• Friday September 12, 2014
• Male
• 25-34 Years Old
• Other Members in the
Household Include:
Female, 25–34; Male, 6–9
“Network A”
TV & Video
File Sharing
Arts &
Entertainment
Photography
Social Media
Email
Shopping
General
Merchandise
News & Media
Search Engine
Video Games
Clothing
17©CENTRIS | PROPRIETARY & CONFIDENTIAL
Walmart.com
Binodal Pathways from “Network A” to Walmart
Shopping
Reference
Banking
Search Engine
12%
21%
18%
15%
14%
32%
14%
11%
29%
17%
8%
18%
7%
13%
10%
12%
24%
18%
16%
26%
6%
14%
5%
25%
32%
18%
15%
34%
There are high conversion likelihoods
from video-related sites, which can
ultimately lead to e-commerce.1
Consumers of
“Network A”
content have a
good likelihood
of banking
online, which
could lead to
shopping on
Walmart.com.
2
• ONLINE SEARCH10:20PM
• SOCIAL MEDIA
• FACEBOOK10:22PM
• ONLINE DATING10:27PM
• SURVEY PANEL10:45PM
• JOB SEARCH11:08PM
• VIDEO STREAMING12:05AM
• FACEBOOK WITH MTV
CONTENT12:18AM
• MTV & OTHER MEDIA
CONTENT12:19AM
• SHOPPING12:43AM
USER DEMOGRAPHICS
• Gender: Male
• Location: Bay City, Texas
• Age Group: 25-34
• Living Situation: Single
• Race: Caucasian
• Devices Owned:
– Android Smartphone
– Desktop Computer
– Roku
• Time on Video Streaming: 20 hours/week
• History of Video Streaming: Constant Levels
BROWSING SESSION INFORMATION
• Timeline: 8/17/14 10:20PM – 8/18/14 1:03AM
• Devices: Desktop Computer with Windows OS
18©Centris | Proprietary & Confidential
Case Study: Demographics & Pathway Study
18%
82%
PERCENT OF TOTAL USERS THAT
VIEW SPORTS
View Sports
Don't View
Sports
33%
67%
SPORTS VIEWER GENDER
Female
Male
28%
72%
WEBSITES USED TO WATCH SPORTS
yahoo
msn.fox
31%
69%
SPORTS VIEWER AGE RANGE
25-34
35-44
19©Centris | Proprietary & Confidential
User Analyses
20©Centris | Proprietary & Confidential
Collection, Storage & Maintenance
• Data is captured through multiple sources and delivered to a combination of secure cloud and Centris servers
– No PII is captured
• One household generates gigabytes of data in one day, so storage and data cleansing is a major factor in this effort
– Centris has developed a proprietary filtering and scrubbing algorithm to capture and refine data for analysis
• Centris stores the data in a combination of secure, internal servers and cloud solutions
– Raw historical data is collapsed for long term storage
• Centris can pull daily, weekly or monthly reports, minimizing needs for large storage and ensuring security
21©Centris | Proprietary & Confidential
Contacts
Let’s Get Social - Follow CentrisMarSci
STEVE ENNEN
President
OFFICE: 267.558.3176
CELL: 646.334.5893
sennen@centris.com
JOCELYN BAYLE
Senior Director ,
Business Development
OFFICE: 267.558.3179
CELL: 917.232.8364
jbayle@centris.com
MICHAEL GUAN
Manager,
Statistics & Innovation
OFFICE: 267.558.3192
CELL: 917.280.0123
mguan@centris.com

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Welcome to the Evolution of Video Community!

  • 1. W E L C O M E T O T H E EVOLUTION OF VIDEO COMMUNITY C E N T R I S M A R K E T I N G S C I E N C E
  • 2. 2©Centris | Proprietary & Confidential The Evolution of Video Community: Introduction OVERVIEW • Since 2010, Centris has fielded an ABS-driven survey known as the Evolution of Video. The survey reports on consumer trends as they relate to OTT, pay-TV, broadband, wireless use, etc. • The Evolution of Video Survey draws from 30,000 respondents each quarter and can be used for predictive models and consumer trends. • In 2013, Centris began development of The Evolution of Video Community (EOVC) is a multi-modal, nationwide research initiative designed to examine shifting consumer behaviors related to video, wireless, and broadband service. • In addition to the survey, the components include: – A survey panel of more than 2,000 prequalified respondents – Proprietary, multi-modal, in-home passive data collection software installed on phones, tablets, computers, etc. – Multi-platform Facebook survey tool – Bill submission: Community members submit their voice, video, and data bills – Integration and overlays with other Centris data sources
  • 3. 3©Centris | Proprietary & Confidential The Evolution of Video Community: Introduction APPROACH • The EOVC combines multiple methodologies to collect from a panel of hundreds of US households – Participants receive software to download on their household devices (laptop, iOS, Android, etc.) – Centris also delivers a branded router companion – Incentives vary by level of participation KEY OUTPUT • Device inventory of the home and detailed usage patterns (clickstream behavior, video viewing, etc.) that takes place on the home network and out-of-home on devices that carry the software • EOVC draws all behavior, with the exception of transaction behavior, but including ad interaction and ad avoidance • Centris works with major US universities for refined research PRIVACY • No personal or identifiable information is collected • CASRO code of ethics observed • Centris uses multiple, secure data storage solutions to guard against hacking or data theft • Data discarded monthly
  • 4. BRANDED NETWORK BASED ROUTER COMPANION • Deployment of pre-configured router to perform network sweeps • Complete control of device inventory (timing, frequency) • Gathers game consoles, smart devices and all in-home usage of software • Protects user from malware CENTRIS SOFTWARE • Reset browser on each device to point to a central web proxy • Captures URL detail and easy configuration • Follows mobile devices outside of home network • Devices are limited to computers, laptops, smartphones and tablets • Global deployment 4©Centris | Proprietary & Confidential Collection Engine Combines two approaches to capture Internet traffic data on network:
  • 5. © 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L C E N T R I S M A R K E T I N G S C I E N C E ANALYSIS & REPORTING: DIFFERENT APPROACHES TO COLLECTION
  • 6. © 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L C E N T R I S M A R K E T I N G S C I E N C E CENTRAL PROXY
  • 7. 7©Centris | Proprietary & Confidential Example of Data with Highlighted IP & Site Visit
  • 8. 8©Centris | Proprietary & Confidential One Second Sample of Netflix Data with IP & Site Visit
  • 9. © 2 0 1 5 | P R O P R I E T A R Y & C O N F I D E N T I A L C E N T R I S M A R K E T I N G S C I E N C E PATHWAY CASE STUDY
  • 10. EOVC DATA COLLECTION • EOVC tracks user online behavior across time, geography, websites, platforms and devices • Users provide demographic and device information in surveys, then install software and hardware that collect their online activity BENEFITS OF EOVC ANALYSIS • Rich data on browsing pathways – Multi-branch pathways with device and demographic information – Pathway analysis makes possible real-time PREDICTION of future clicks and advertising segmentation • Popularity measure of entertainment websites and content – Score popularity of TV and video content, as well as implications for piracy and revenue – Popularity drives advertising and targeting decisions INPUT User demographics User assessment of Internet habits Clickstream activity Device information Time & geography ANALYSIS Pathway ordering Pathway branching Pathway folding Pathway composition Pathway variables Metrics of popularity on specific platforms ACTION Habit recognition Prediction of video streaming Prediction of ad clicking Segmentation by device OTT-focused analysis 10©Centris | Proprietary & Confidential The Evolution of Video Community Collection & Analysis
  • 11. 11©Centris | Proprietary & Confidential User 1 : Male – July 7 2014 S O C I A L M E D I A TWITTER M S N FOX SPORTS NBA ARTICLES S E A R C H E S BING SEARCH P R O F E S S I O N A L PC WORLD ARTICLE C A R E E R INTERVIEW, PENGUIN Q&As C A R E E R MONSTER CAREER ADVICE F O O D Seagrasecapes. com/flavors S E A R C H E S GOOGLE SEARCH F O O D EHOW: HOW TO GRILL CHICKEN Ads Ads
  • 12. 12©Centris | Proprietary & Confidential User 2: Male – July 2 2014 R E T A I L AMAZON S O C I A L M E D I A FACEBOOK N E W S YAHOO INSIDER S P O R T S SPORTS YAHOO, BLOGS S P O R T S SPORTS YAHOO, VIDEO S P O R T S SPORTS YAHOO, BLOGS R E T A I L COUPONS N E W S TWC CENTRAL Ads Ads
  • 13. USER 1 DEVICES HEAVY USER FREQUENT USER MODERATE USER LOW USER iPhone  iPad  Laptop  USER 2 DEVICES HEAVY USER FREQUENT USER MODERATE USER LOW USER iPhone  iPad  laptop  Blu-ray  DVR  13©Centris | Proprietary & Confidential User Analyses
  • 14. 14©Centris | Proprietary & Confidential Case Study: Pathway Including Clicks on MTV User simultaneously streaming video and browsing social media converges on MTV.1 After browsing/streaming MTV content, user moves to information sites that lead to shopping on Amazon.2 Video Streaming GoogleVideo.com 12:05 AM Video Streaming YouTube.com 12:14 AM Social Media – Professional LinkedIn.com 12:10 AM Social Media Facebook.com 12:18 AM Link to MTV.com Media Content MTV.com 12:19 AM Article: Robin William’s death Media Directory TVGuide.com 12:23 AM Media Content CBS.com 12:23 AM Video Streaming Hulu.com 12:24 AM Video Streaming YouTube.com 12:24 AM Media Content SonyPictures.com 12:19 AM Social Media Facebook.com 12:37 AM Encyclopedia Wikipedia.org 12:42 AM Media Database IMDB.com 12:42 AM Media Content MTV.com 12:36 AM E-Commerce Amazon.com 12:43 AM
  • 15. 15©CENTRIS | PROPRIETARY & CONFIDENTIAL Example Pathway #1 6:45 AM 6:46 AM 6:47 AM 7:04 AM 7:08 AM 7:13 AM 7:31 AM 7:35 AM 7:36 AM Login.Live.com (Email) Xbox.com (Video Games) BBC.co.uk (News & Media) Facebook.com (Social Network) StubHub.com (Shopping/ Sports) Google.com (Search Engine) Twitter.com (Social Network) Google.com (Search Engine) Amazon.com (General Merchandise) K E Y T A K E A W A Y S 1. User reaches XXX from BBC News 2. User multi-tasks between his PC and Windows Phone (where he has a game on) 3. XXX a likely motivator for user’s later shopping sports tickets I M P L I C A T I O N S • This pathway shows that user could come to XXX from a variety of devices as well as websites • Pathway underlies strong relationship between sports consumption and purchasing decisions Windows PC Windows Phone 1 2 3 • Saturday August 23, 2014 • Male • 35–44 Years Old • 1 Member in the Household *WINDOWS PC INITIATED *WINDOWS PHONE INITIATED XX.go.com Ticket ad served XX.go.com (Sports) Conversion 7:01 AM 7:07 AM
  • 16. 16©CENTRIS | PROPRIETARY & CONFIDENTIAL Example Pathway #2: Multiple Household Devices 5:29 PM 6:39 PM 6:40 PM 6:54 PM 9:25 PM 10:11 PM 10:13 PM 10:14 PM 10:15 PM Destiny (Video Games) XXgo.com (Sports) XX.go.com (Sports – Soccer) Sports.MSN. com (Sports) SoccerCorner.com (Shopping – Sports) Netflix.com (TV & Video) Instagram.com (Social Network) Refinery29. com (Fashion & Modeling) PinkIsTheNewBlog .com (Celebrities & Entertainment News) Glamour.com (Magazines & E-Zines) Xbox Apple TV Macintosh PC iPhone 1 2 3 *iPHONE INITIATED *APPLE TV INITIATED *XBOX INITIATED *SAMSUNG SMART TV INITIATED *MACINTOSH PC INITIATED K E Y T A K E A W A Y S 1. User’s household spends its Friday night employing multiple devices. Content on one device often triggers browsing on another device. 2. The XXX soccer content on Apple TV leads to shopping for sports equipment on the iPhone. 3. There is correlation between XXX and streaming Netflix content later in the night. • Friday September 12, 2014 • Male • 25-34 Years Old • Other Members in the Household Include: Female, 25–34; Male, 6–9
  • 17. “Network A” TV & Video File Sharing Arts & Entertainment Photography Social Media Email Shopping General Merchandise News & Media Search Engine Video Games Clothing 17©CENTRIS | PROPRIETARY & CONFIDENTIAL Walmart.com Binodal Pathways from “Network A” to Walmart Shopping Reference Banking Search Engine 12% 21% 18% 15% 14% 32% 14% 11% 29% 17% 8% 18% 7% 13% 10% 12% 24% 18% 16% 26% 6% 14% 5% 25% 32% 18% 15% 34% There are high conversion likelihoods from video-related sites, which can ultimately lead to e-commerce.1 Consumers of “Network A” content have a good likelihood of banking online, which could lead to shopping on Walmart.com. 2
  • 18. • ONLINE SEARCH10:20PM • SOCIAL MEDIA • FACEBOOK10:22PM • ONLINE DATING10:27PM • SURVEY PANEL10:45PM • JOB SEARCH11:08PM • VIDEO STREAMING12:05AM • FACEBOOK WITH MTV CONTENT12:18AM • MTV & OTHER MEDIA CONTENT12:19AM • SHOPPING12:43AM USER DEMOGRAPHICS • Gender: Male • Location: Bay City, Texas • Age Group: 25-34 • Living Situation: Single • Race: Caucasian • Devices Owned: – Android Smartphone – Desktop Computer – Roku • Time on Video Streaming: 20 hours/week • History of Video Streaming: Constant Levels BROWSING SESSION INFORMATION • Timeline: 8/17/14 10:20PM – 8/18/14 1:03AM • Devices: Desktop Computer with Windows OS 18©Centris | Proprietary & Confidential Case Study: Demographics & Pathway Study
  • 19. 18% 82% PERCENT OF TOTAL USERS THAT VIEW SPORTS View Sports Don't View Sports 33% 67% SPORTS VIEWER GENDER Female Male 28% 72% WEBSITES USED TO WATCH SPORTS yahoo msn.fox 31% 69% SPORTS VIEWER AGE RANGE 25-34 35-44 19©Centris | Proprietary & Confidential User Analyses
  • 20. 20©Centris | Proprietary & Confidential Collection, Storage & Maintenance • Data is captured through multiple sources and delivered to a combination of secure cloud and Centris servers – No PII is captured • One household generates gigabytes of data in one day, so storage and data cleansing is a major factor in this effort – Centris has developed a proprietary filtering and scrubbing algorithm to capture and refine data for analysis • Centris stores the data in a combination of secure, internal servers and cloud solutions – Raw historical data is collapsed for long term storage • Centris can pull daily, weekly or monthly reports, minimizing needs for large storage and ensuring security
  • 21. 21©Centris | Proprietary & Confidential Contacts Let’s Get Social - Follow CentrisMarSci STEVE ENNEN President OFFICE: 267.558.3176 CELL: 646.334.5893 sennen@centris.com JOCELYN BAYLE Senior Director , Business Development OFFICE: 267.558.3179 CELL: 917.232.8364 jbayle@centris.com MICHAEL GUAN Manager, Statistics & Innovation OFFICE: 267.558.3192 CELL: 917.280.0123 mguan@centris.com