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Serco Internal
The future is now
Technology trends for business
Kate Doodson
Cosmic
@cosmickated
Serco Internal
Serco Internal
Serco Internal
Business is Changing
UK ?
Serco Internal
Successful Start-up UK
Serco Internal
Business with no change?
2012
Physical CDs - ½ million
Downloads –183m
Serco Internal
% of sales online
6% of UK Sales
£2.6 billion
33% of UK Sales
£2 billion – digital
17% - book
revenues onlineFinancial Times
subscriptions :
316k digital vs 286k print
Serco Internal
So what’s happening to business?
Serco Internal
4th
age of technology
1. Productivity - Office
2. Network - connection
3. Digital – 2.0 connection through web
4. Post PC – tablet and mobile
Serco Internal
Trend #1: Mobile
Serco Internal
Mobile Statistics
http://www.youtube.com/watch?v=GRiwUCXPo8U
Serco Internal
Mobile buying power
• Loyalty cards
• Discount codes
• Credit and debit
• Google wallet
• Near field Communication
Phones will be our wallets
Serco Internal
Mobile Card reader
And we can receive payments from cards….
2.75% per swipe for Visa, American Express, MasterCard and Discover.
No contracts, monthly fees or merchant accounts.
Funds are deposited into bank account the next day.
Serco Internal
Check-in
• We can check in…
• Facebook
– Check-in to your business
– Appears in friend’s feeds
• And advertise alongside check-
in
– Discounts and deals
• Foursquare
– Check-in
– Vouchers and deals
Serco Internal
Google Goggles
Use pictures to
search the web
Not typing or
speech
Search by taking a photo through your mobile phone…..
Serco Internal
http://www.youtube.com/watch?v=Hhgfz0zPmH4
Serco Internal
Augmented Reality
• http://www.wikitude.com/tour/wikitude-world-browser
Use your camera as a browser….
Serco Internal
Augmented reality
Use to camera to activate or
trigger images
Serco Internal
Quack snack has built “Deep Consumer Engagement”
Serco Internal
Aurasma
• http://www.aurasma.com http://blippar.com
Create your own…and … tap-to-buy
Serco Internal
Virtual shoe store
http://www.youtube.com/watch?v=uSn7c1uw1_A
Serco Internal
Serco Internal
Google Glass
Google Glass
http://www.youtube.com/watch?v=V6Tsrg_EQMw
Serco Internal
•Your presence in databases in even more important –
Wikipedia, TripAdvisor
•Make sure your website works well on a range of mobile
devices
•Check you can accept payments - sales
•Review your check-in options
•Create augmented reality applications, mobile
promotions, vouchers, deals
•Think mobile..
Is your business mobile friendly?your
Serco Internal
Trend #2: Clouds for Everyone
Cloud computing: storing
and accessing data and
programs over the Internet
instead of your computer's
hard drive
Serco Internal
The Cloud provides ‘on demand’
Stores your content in the cloud and wirelessly
pushes all of it to your other devices that you are
logged into……
Current estimate.. by the end of 2013, more than
75% of UK businesses will be using cloud services.
Serco Internal
Serco Internal
• Replace capital costs with revenue costs
• Flexible – scale up and down easily
• Can reduce computer power
• Need computer and connection
• Good broadband/3G/4G
• Highly secure
Key features
Serco Internal
• Cloud computing is not about
• your hard drive. That’s local storage and computing. Working
off your hard drive is how the computer industry functioned for
decades.
• having a dedicated hardware server in residence. Storing data
on a home or office network does not count as utilizing the
cloud.
Serco Internal
Cloud computing
Serco Internal
Serco Internal
Serco Internal Starts at £3.30 a month
Serco Internal
Serco Internal
Starts at £6.50
Serco Internal
• Independently verified
• Microsoft Office 365 is compliant with ISO 27001, EU Model clauses, HIPAA
BAA, and FISMA, and it is verified by third-party auditors. Learn more.
• Built-in security
• Office 365 offers robust built-in security features for all customers and
optional controls that enable customers to customize their security
preferences. Learn more.
• Service continuity
• Office 365 provides a guaranteed 99.9% uptime, financially backed SLA.
Learn more.
Security
Serco Internal
Serco Internal
Trend #3: We’ll be even more social
Serco Internal
In the UK?
• 31,415,640 Facebook users
• Average age?
• 10,000,000 Twitter users
• Average age?
• % mobile active?
Serco Internal
• Video – becoming so important
• Product descriptions, visualisations
• Expert analysis, talks
• Case studies, testimonials
Becoming significant in Search Results
You Tube Education
• iTunes U
•Major universities
•Khan Academy
•You Tube Democracy
What’s new in Social Media?
Serco Internal
Personal Content Curation
Feeds are the new
websites?
•News feeds
•Blog feeds
•Video
•Photos
Collation of feeds - Flipboard,
Reader, Pinterest
Serco Internal
StumbeUpon
Serco Internal
Tags and Hashtags
• Content curation and SEO will depend more on
good ‘tagging’
– Website content tags
– Blog tags and category tags
– Tweets hash-tagged
– Integrated into Windows 8
Serco Internal
Dual screen working
Serco Internal
Trend #4: Information is getting bigger
Serco Internal
• Information is big - Big Data.
• More things on the internet than people
• How can we make the most of this? Collate info
& use this to predict future client behaviour?
Big Data
Serco Internal
• We are creating 2.5 billlion GB of data
every day
• In the last 2 years we have created
90% of the data on the planet
Serco Internal
Serco Internal
• Recent research
• 12 % of organisations have a big data strategy
• 21 % say they don't know enough about big data.
• A separate study
• 29 % of organisations are 'analytically challenged’
• 67 % of business leaders saying that analytics made their
companies more competitive.
• These studies demonstrate that it's not only a lack of skills but a
widespread lack of understanding about the value it can bring.
Serco Internal
• LA Police
• Review 13 million past crimes to predict current behaviour
Serco Internal
Small businesses?
Social analysis + web analytics + CRM data + email
data+ support queries = Big data
Customer’s behaviours, recruitment, product testing,
market testing, product lifecycles, product usage
Open Data from Governments and public services ma
y open new customer insights, new services, new
products
Serco Internal
• Things will become connected
• Everything will be able to be both analogue and
digitally approached
Internet of Things
Serco Internal
The progression of the internet
Serco Internal
• Embedded sensors relate to you and your surroundings
• Image recognition, embedded sensors – matrix of connectivity
– Water mains talk to traffic lights
– Traffic lights talk to our cars to tell us what speed to approach
– Heart monitoring from mobile phone to consultant.
• By 2020 > 30 billion connected things
Serco Internal
Serco Internal
http://www.youtube.com/watch?v=sfEbMV295Kk
Serco Internal
•Mobile
•Cloud
•Social
•Big data
Discussion
Serco Internal
www.superfastbusiness.co.uk
kate@cosmic.org.uk
0845 094 6108
@cosmickated
Further information

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Superfast Business - Technology Trends for Business

Editor's Notes

  1. Source Boston Consulting report Oct 2012 https://publicaffairs.linx.net/news/wp-content/uploads/2012/03/bcg_4trillion_opportunity.pdf
  2. By 2016 the G20 internet retail will reach $4.2 trillion in the G-20 economies
  3. In the UK it’s 12% for high web and 4% for low web Source Boston Consulting The $4.2 Trillion Opportunity March 2012 The Internet Economy in the G-20 Take this for technology too https://publicaffairs.linx.net/news/wp-content/uploads/2012/03/bcg_4trillion_opportunity.pdf Figures for ‘high-web’ and ‘low-web’ show very clearly the correlation between good use of digital talent and business success
  4. 189m singles sold 2012 Physical CDs - 576k (0.3%) Downloads –183m (97%) We all recognise very clearly whats happening to those businesses which are not investing in good use of the web – especially retail businesses
  5. Tesco – 6% of UK Sales (£2.8 bn) Pearson – 33% - £2 bn digital (Penguin books – 17% - book revenues online and Financial Times – subscriptions : 316k digital versus 286k print)
  6. http://www.google.com/wallet/
  7. http://www.youtube.com/watch?feature=player_embedded&v=Hhgfz0zPmH4
  8. The Wikitude World Browser is your “third eye” and allows you to see things you wouldn’t normally see. Wikitude’s Augmented Reality connects you with the world around you in a completely new way. By using the camera, simply hold up your smartphone and engage with your immediate surroundings. See places, discover people, play games – all through your camera’s field of vision – a truly exciting and immersive experience.Wikitude is not just an app that serves one purpose, it is rather a platform that hosts thousands of content providers each offering a different service. In a way, Wikitude is almost like an app store offering Augmented Reality apps or better Augmented Reality
  9. “ We were blown away by the technology and we’re certain consumers will be. With one in three UK adults owning a smart phone the potential market for initiatives like this is huge and we are proud to be bringing this incredible technology to the masses.” Sonia Carter, Head of Digital of Kraft Foods , said. http://www.youtube.com/watch?feature=player_embedded&v=d6irc0jwKC8
  10. Aurasma is a radical piece of technology that represents the future of how we use our mobile devices by bringing the physical and virtual worlds together for the first time.
Available on smart devices, Aurasma was created out of technology that is capable of recognizing images, symbols and objects in the real world and understanding them. It can then deliver digital content in real time, including videos, animations, audio or webpages
  11. https://itunes.apple.com/us/app/snapshop-showroom/id373144101?mt=8
  12. your data or your programs over the Internet (SaaS) Custom applications (PaaS) Infrastructure service (IaaS) Backbone and hardware servers systems
  13. Gmail for Business  Google Calendar  Google Docs  Google Cloud Connect  Google Groups  Google Sites  Google Video 
  14. Plan P (professional) < 25 users £4.00 pm per user (Exchange, Sharepoint, Lync and web apps) Plan E (Enterprise)> 25 users £6.50 and £15.75 (Enhanced collaboration, messaging tools, voicemail and archiving and Office Pro 2010) Plan K (Kiosk) – > 25 users - (web interface only) £2.60 *note plan E includes Active Directory Sync to sync/manage user groups, Plan P does not. http://office.microsoft.com/en-GB/products/?WT.mc_id=PS_Google_O365Shared-brand_office%20365_text&WT.srch=1
  15. http://www.odopod.com/blog/four-internet-things-trends/