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Week 2 - Virtual Sprint School PPT
The document outlines the activities and objectives of week 2 of the virtual sprint school focused on healthcare innovation, particularly in improving patient discharge summaries. Guest speaker Ariel Sim emphasizes the importance of problem framing in design thinking to better understand user needs in healthcare settings. Key takeaways include reframing challenges as opportunities and using diverse perspectives to inform solutions.
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Week 2 - Virtual Sprint School PPT
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- 6. The majority ofpatients and their general practitioners do not receive a discharge summary upon discharge from hospital. Caitlin
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- 8. Innovation ≠ improvement Innovationis new ideas The current state Improvement is on current ideas
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- 10. The Design Sprint @Design4AHS#SprintSchool
- 11. Session Objectives o GuestSpeaker: Ariel Sim o Setting the Stage o How might we o Lightning talks #SprintSchool@Design4AHS
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- 13. Ariel Sim Director ofDesign Anthropology MaRS Discovery District Ariel is interested in relationships that support better, more thoughtful design. She focuses on building technologies, organizations, and spaces that encourage both kindness and productivity. #SprintSchool@Design4AHS
- 14. Problem Framing with MaRS SolutionsLab Ariel Sim is the Director of Design Anthropology at the MaRS Solutions Lab. Her expertise is in user research, experience design, design strategy, and product development.
- 15. Problem Framing |MaRS Discovery District Problem Framing Problem framing is the process of describing and interpreting a problem to arrive at a problem statement. It is considered an important step in problem solving as slight changes in framing may lead to a vastly different problem solving process and resulting solutions. A well framed problem may be easier to solve. Because <why it’s important / how it’s different> How might we <description of patient/doctor/care provider’s shared goal> 1 2 3 4 Understand. Read broadly about the industry and consumer setting. Empathize. Talk to end users including patients, doctors, and service providers to understand their desired outcomes and their challenges. Describe. Describe each type of user’s desires and outcomes. Make a “user frame” for each user type that privileges their needs. Synthesize. Bring the various user frames together into a single problem frame for the innovation team. To <action/outcome>
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- 19. Setting the Stage #SprintSchool CHALLENGE Framethe Problem/ User Research TEAM Decider / Facilitator / Diverse team TIME and SPACE Room / 2- days / 6 weeks SUPPLIES Post-it / Sharpies/ Voting Dots / Paper @Design4AHS
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- 22. Combatting Elderly Lonelinessin Rural Alberta
- 23. The Problem: Nobody isattending the seniors day activity program at the long term care facility in rural Alberta. #SprintSchool@Design4AHS
- 24. How might we… #SprintSchool ReframeProblems as Opportunities. @Design4AHS
- 25. Now you try… #SprintSchool Takeyour personal challenge and reframe into an opportunity! @Design4AHS
- 27. Too Broad TooNarrow #SprintSchool@Design4AHS
- 28. 5-10 minutes perperson User Research Service/product challenges Expert opinions + best practices Organizational requirements #SprintSchool Lightning Talks @Design4AHS
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- 30. Key takeaways •Healthcare Sprintsrequire prep-work •‘HMW’ helps you reframe problems into opportunities •Lightning talks help you understand the problem from different perspectives and expertise #SprintSchool@Design4AHS
- 31. Q + A @Design4AHS#SprintSchool
- 32. Activity for theweek @Design4AHS #SprintSchool
- 34. Next week… o GuestSpeaker: Andrew Siu o Picking a Target o Goal setting #SprintSchool@Design4AHS
- 35. Call me maybe… •DesignLab: design.lab@ahs.ca •Twitter: @Design4AHS #SprintSchool@Design4AHS
Editor's Notes
- #2 Ali
- #3 aa
- #4 Pick 2. aa
- #5 Where did the problem come from? Tell me more about this problem.
- #8 End of every session we need a summary and we bring that back . aa
- #9 Zayna Recap You cannot QI you way out of the bottom. Iphone example
- #10 We talked about that that to be innovative and start solving problems differently we need to shift our mindsets. So Underneath sprints are these key mindsets: Focus on human values : empathy for the people we are designing for and getting feedback from them Embrace Experimentation: Prototyping is not simply to validate idea. We build to think and learn Bias toward actions: Sprints are all about doing and making over talking and meeting Radical collaboration: bring together different viewpoints and background, enables breakthrough and insights that emerges from diversity. Show don’t tell: Communicate your vision in an impactful by visuals and telling good stories Mindful of process : Understand the steps of the methodology and each of the stages has a unique goal Which mindset is missing the most in healthcare? And why
- #11 Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test Day 2: design prototype versions of your solution and test with real users to get their feedback
- #12 Ali
- #13 Indigenous land recognition Lori welcome Rules of engagement
- #17 Shalyn- What was your biggest Aha! Moment?
- #18 Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test Day 2: design prototype versions of your solution and test with real users to get their feedback
- #19 Josh
- #20 1- Framing the problem are the first step that we need to acknowledge. 2- Team really important -> Decider Has the final say and good know resources – Decider 2) Facilitator- running the show/ coordinating 3) diverse team. 3- Time and Space: Room –> Space/ 6 weeks / book 2 days out. ( first thing supplies) 4- Supplies -
- #21 Day 1 you understand your problem, decide what part of the problem to solve and decide what solutions to test Day 2: design prototype versions of your solution and test with real users to get their feedback
- #23 Complex community coalition problem
- #25 Note taking method that we use during the understand phase, which helps us capture insight and pain points and positively reframe them. This is the first instruction we give to people. To take out their post it note and pens and capture their thoughts, ideas and write them out. How might we is a brilliant “How” guides team members to believe the answer is out there. “Might” lets team members know their HMW statement might or might not work, and either possibility is okay “We” reminds team members that the Design Sprint is about teamwork and building on each others’ ideas
- #26 Type into text box – 2 mins
- #29 lightning talk is the first activity of the understanding phase of a sprint, our goal is to get everyone in the room to understand the problem from different perspectives. During LT we identify key speakers from the team and sometimes we invite speakers during the sprint, to speak for 5-10 minutes on a relevant topic related to the challenge. The LT can range from 30-60 mins. Topics can range from Environmental scan User perspective (patient) Frontline staff perspective Management perspective (business goals/budgets etc)
- #32 Indigenous land recognition Lori welcome Rules of engagement
- #33 Bring us your problem – what is your challenge
- #36 Josh