Paul Jervis Heath discusses the role of design and innovation in modern academic libraries, emphasizing the impact of consumer technology on student and faculty expectations. He highlights the importance of understanding user values, leveraging inertia, and focusing on desires versus needs to drive innovation. The document advocates for early prototyping and human-centered design strategies to address contemporary challenges in educational environments.

1. A DESIGNER WALKS
INTO A LIBRARY…
Presented by Paul-Jervis Heath
at I2C2 in Manchester
on Thursday, 7 March 2014.
MODERN
HUMAN.

2. Hello! I’m Paul and I’m
a designer and
innovation consultant.

3. 🕅🕆
Photo credit
Flickr user Anna L Martin - http://bit.ly/1hOknrj
114
libraries
8m
volumes
in the University Library
6,000
academic staff
18,500
students

4. Academic Libraries
face a perfect storm.
🕅🕆🕋
Photo credit
Flickr user Jerry Angelica Photography - http://bit.ly/1pKfZzc

5. Consumer technology is
driving the expectations of
both students and faculty.

6. The library is a natural home
for an institutions eLearning
platform, MOOC and the
material it contains.

7. Open Access represents a
seismic shift that
publishers will not be
able to continue to resist.
🕅🕆🕇
Photo credit
Flickr user danielito311 - http://bit.ly/OMVJ24

8. “To invent a future that
doesn't exist, you really have
to understand what people
are doing today and
completely reimagine it”
– Bill Burnett: executive director of the design program at d.school, Stanford.
🕅🕆🕇🕋
Photo credit
Flickr user kakakakatie1983 - http://bit.ly/OMU2Sb

9. Innovation is driven
by design research
not market research.

12. • Workarounds: Quick, seemingly efficient solutions that address the symptoms of
a problem not the root cause.
• Values: People’s values play an important role in their motivations. What do they
value? What’s important to them? What’s not?
• Inertia: Situations in which customers act out of habit. How can you leverage or
break that inertia?
• Shoulds vs. Wants: People struggle with the tension between wants: things they
crave in the moment; and shoulds: things they know are good for them in the
long term. How can you help people move from where they are to where they
want to be?
What are we looking for?

13. Adapted from:
Diffusion of Innovations, Everett M Rogers. (1962).
Crossing the Chasm, Geoffrey Moore. (1991).
Early Adopter Early Majority Late Majority Laggards

14. 💡 🚀 📣Immerse Imagine Invent Articulate
🕅🕆
Entypo Pictograms
by Daniel Bruce - http://entypo.com.

15. Searching for clichés
Product Interaction Pricing
📦
Adapted from:
Disrupt: Think the unthinkable to spark transformation
in you business, 2010, Luke Williams.

16. Let’s Design a Better World with
Everyone.
🕅🕆
Idea Jams enable
lots of people to
be involved in the
ideation process.
Photo credit
Flickr user asadotzler - http://bit.ly/15sTd0V

17. Card and Glue, Lego and
Minecraft are all media that
can be used for participatory
design workshops.

18. Architects vs. Scientists:
synthesis as a creative
problem-solving strategy.
🕅🕆🕇🕋
Photo credit
Flickr user kakakakatie1983 - http://bit.ly/OMU2Sb

19. CHAPTER TITLE.
Early stage prototyping
provides validated learning.

20. • Use prototypes to learn about user behaviour with your concept
• Validates emergent service against business objectives and goals
• Validates Concepts with Users
• Use Scenario Testing, Concept Probes, Cognitive Walkthroughs with Real
Users, Mock environments, Roleplay.
Experimenting with prototypes.

21. • Iteration is vital for success
• Treat the concept as a hypothesis not as a definitive solution
• Learn everything you can
• Adapt to what you learn
• Refine the concept, refine the prototype
• Test Again
Iterate and refine.

22. With University of
Cambridge we’re
using design thinking
to work out how we
address the challenges
of the 21st Century.
🕅🕆
Photo credit
Flickr user YLev - http://bit.ly/MDQTCh

23. • Change is coming and it looks exciting.
• Focus group are not design research and will not lead to innovation.
• Shadowing and diary studies help you understand people’s latent needs,
their behaviour and their motivations.
• Divergent thinking and convergent think are separate stages of creative
problem solving.
Wait, what did he say?

24. • Identifying clichés and turning them on their heads kick-starts creativity.
• Codesign involves everyone in coming up with solutions. It can be a
huge amount of fun and it’s massively valuable.
• Synthesis is just as valuable as analysis and leads to different solutions.
• Prototype as early as possible. Learn everything you can from your
prototypes.
Wait, what did he say?

25. Paul-Jervis Heath
paul@modernhuman.co
@pauljervisheath
MODERN
HUMAN.
We use human-centred design to help
businesses invent their future. We’re a
design practice & innovation consultancy.
Find out more at http://modernhuman.co