SlideShare a Scribd company logo
What We Learned When
Our Tweet Went Viral
#FalconEd
Your Presenters.
Dino Kuckovic
Community Mkt. Lead
Falcon.io
Nicola Gee
Sr. Social Media Manager
WWF-UK
ngee@wwf.org.uk dino@falcon.io
#FalconEd
How we got here.
Looking for Spark speakers?Yes indeed!Damn you carbon budget!WiFi to the rescue!
Why Tweets go viral
Psychological ingredients of viral Tweets
Today’s Agenda.
WWF Success Story
What we did
Why it worked
Lessons we learnt
Q&A
(Housekeeping)
Rules Help Control the Fun!
- Monica Geller
Audio
Everyone is muted for best audio
quality.
Recording & Slides
Available on-demand and sent to
you in tomorrow’s FUP e-mail.
Questions
Q&A in real time and live at the
end of the webinar.
Chat
Communicate with others for the
duration of the webinar.
Social
Find us on all socials @FalconIO
and use #FalconEd to participate.
Survey
We would love to get your
feedback upon exiting the webinar.
WHY THINGS GO
VIRAL ON TWITTER
Why is Twitter such a breeding ground
for viral content?
people are communicating
more than ever
Recurring themes continue to
appear in many Tweets.
They are strong initial traction.great content.catered for retweets.posts targeted for everyone.
Great content incites emotion.
Strong initial traction.
Stage 1: Tweet in front of a small sample of followers.
Stage 2: If Tweet performs well in this sample, it gets put higher on the feed
for the rest of your followers.
Stage 3: If the Tweet performs well with all followers, it will appear in their
follower’s feeds.
Stage 4: If the success continues, it spreads further and further.
Catered
for Retweets.
Posts targeted
for everone.
Let it blossom.
PSYCHOLOGICAL
INGREDIENTS
IN THE MOST
SUCCESSFUL
TWEETS
1. Use self-explanatory images so
the message is easily understood
Try asking these three
questions:
1. Would this image make sense
with no caption at all?
2. Does this image contain
relevant or insightful content?
3. Would I share this content
myself on Twitter?
Explanatory Abstract
People share to entertain friends
and family 
People share to express personal
feelings or beliefs 
2. Choose a relatable and insightful topic
that your audience will naturally share
3. Piggyback on trending and newsworthy
topics (that are already on people’s minds)
4. Add a wow factor to stimulate the brain:
Download handbook. Read article.
5. Pay attention to timing
Peak times and days for maximum
engagement on posts exist across all
major networks. Read article.
6. Always strive to add value
Your Tweets need to be useful,
informative and generally add value in
the eyes of your followers.
Cast your vote on-screen.
REACTIVE MARKETING WITH
PURPOSE: HOW ONE TWEET
LEAD TO WORLDWIDE IMPACT
13-Dec-1923
• 213K retweets
• 27.5 million Twitter timelines
ENGAGEMENT
• 100,000+ petition signatures
• £1.2million raised
IMPACT
GLOBAL REACH
13-Dec-1927
• What we did
• Why it worked
• Lessons we learnt
AGENDA
13-Dec-1928
• Species and habitat
• Climate change
• Sustainable food
WHY WWF?
13-Dec-1929
6 HOURS
• News articles
• Influencer contact
• Thousands of messages
13-Dec-1930
16 HOURS
• Project group
• Supporter actions
• Q&A prepared
• Media requests
13-Dec-1931
24 HOURS
• Website updates
• Supporter email
• Supporter replies
• Digital advertising
• Reporting dashboard
13-Dec-1932
1 WEEK
• Partnerships support
• Press advertisements
• Direct mail cash appeal
• WWF network appeals
1 WEEK
1 WEEK
Website donations.
AND BEYOND
• 54% of donations from people new to
WWF
• 81% of petition signatures from people
new to WWF
• 60k new social media followers
• New influencer support
• Uplift on brand tracker
AND BEYOND
13-Dec-1937
• Sign off
• Stand ups
• Slack – no emails!
• Sense of team
WHY IT WORKED
13-Dec-1938
• Audience first
• Informed risk
• Digital culture
LESSONS LEARNT
Nicola Gee
@NicolaGeeTweets
January 23 (ENG) & January 28 (GER)
2020 Social Media Trends #FalconEd
@falconIOfalcon.io welcome@falcon.io

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